Crowne Plaza Saint John Harbour View by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.3 (497 reviews)
10 Portland Street , Saint John , CA
+1 506-657-7320

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Clean and comfortable rooms with comfortable beds
Convenient location (near highway and hospital)
Good pool, hot tub and fitness area; activities for kids
Extensive breakfast buffet
On-site restaurant and free parking
Cons:
Inconsistent cleanliness (hair in shower, dirty towels, unclean pool/hot tub)
Some find prices high / restaurant expensive
Occasional rude or overwhelmed staff (bar/front desk incidents)
Traffic/noisy area and some poor room views
Small rooms/limited closet space reported by some
Uneasy feeling at times due to groups/outside activity

Categories

Cleanliness
7.6
Mixed reports: several guests praised very clean rooms and described conditions as 'impeccable', but multiple reviews noted issues (hair in shower, unclean towels, leaking washroom seals, dirty pool/hot tub, dirty window glass).
Service
9
Generally positive: many guests called staff helpful, accommodating and friendly at arrival; some isolated negatives (rude bar staff, one initially unfriendly receptionist) but overall service was a strong point.
Location
8.6
Convenient for highway travel and close to the hospital; praised for easy access, though some mentioned traffic and that it is a bit far from the city centre.
Room Quality
8.4
Mostly positive: comfortable beds, some large/modern rooms reported; a few guests noted small rooms/closets, non-premium room assignments, noisy external lights or obstructed views.
Amenities
8.6
Good amenities cited: pool, hot tub, fitness area, kids' activities and on-site restaurant; a few complaints about cleanliness of pool/hot tub and late-night exterior activity.
Value for Money
7.8
Mixed perception: some guests felt good value for a stopover, others mentioned high prices (room/restaurant) and found parts of the stay expensive.
Food and Beverage
8.5
Generally positive breakfast experiences (extensive buffet praised), and some good on-site meals; isolated issues include poor eggs toward the end of service and pricey restaurant/bar service problems.
Overall Experience
7.9
Many guests reported a comfortable, convenient stay and intent to return, but recurring cleanliness issues, occasional rude service at the bar and some safety/comfort concerns outside lowered the overall impression for others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Coastal Allure and Unrivaled Views
Crafted for today’s traveler, the newly renovated Crowne Plaza Saint John Harbour View hotel offers coastal allure and unrivaled views.

Elevated Amenities
Begin each day with an energizing breakfast at our onsite restaurant, unwind in our heated indoor pool and hot tub, and enjoy restful nights in our premium guest rooms.

Convenience and Connectivity
Situated 24km from Saint John Airport and near Uptown, our hotel offers proximity to top attractions. Be productive in our meeting spaces and business centre. Stay connected with free Wi-Fi and active in our fitness centre.

Experience the perfect blend of comfort and convenience at Crowne Plaza Saint John Harbour View. Book now for an unforgettable stay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YSJ

Location

Guest Reviews

8.3
Based on 497 reviews
Cleanliness: 7.6
Service: 9
Location: 8.6
Room Quality: 8.4
Amenities: 8.6
Value for Money: 7.8
Food and Beverage: 8.5
Overall Experience: 7.9
L
Laura • couple • us
7
Decent overnight stay.
Pros:

The gentleman at the front desk was very helpful and accommodating.

Cons:

The area was around a lot of traffic. The breakfast eggs were not very good toward the end of the breakfast period.

2026-10-27 • via Nuitee
D
Dan • family_with_children • ca
10
Pros:

I like that they have activities for kids in the building.

Cons:

The price was a bit high

2026-10-21 • via Nuitee
J
Janice • couple • us
8
Pros:

Very clean room. Liked fitness pool hot tub area. Supper meal at the hotel was very good

2026-10-11 • via Nuitee
C
Celeste • solo_traveller • ca
9
2026-09-17 • via Nuitee
P
Paul • solo_traveller • ca
7
Convenient location and great staff
Pros:

Breakfast was great and pleasant staff

Cons:

Human hair in the shower was quite disgusting

2026-09-17 • via Nuitee
C
Cylkowski • couple • us
8
2026-09-13 • via Nuitee
I
irfan ullah • solo_traveller • ca
1
Cons:

The hotel was not at all clean. Washroom sealing was leaking. Towels were not clean.and hot tub and pool as well not clean. However the staff was helpful.

2026-09-10 • via Nuitee
T
Thomas • solo_traveller • de
9
2026-09-09 • via Nuitee
A
Amy • family_with_children • us
9
Nice clean hotel close to highway
Pros:

To The beds are extremely comfortable and the room very clean.

Cons:

Dinner at the restaurant was expensive

2026-09-08 • via Nuitee
P
Peter • couple • de
9
Ordentliches Hotel in Saint John
Pros:

Kostenfreie Parkplätze, saubere große Zimmer

Cons:

Zuerst unfreundliche Dame am Empfang , erst der danach erscheinende Kollege war freundlich

2026-09-05 • via Nuitee
S
Shelley • couple • ca
7
2026-09-05 • via Nuitee
D
Donna • family_with_children • ca
9
Pros:

Did not have breakfast at hotel as we had appointment at hospital

2026-09-05 • via Nuitee
T
Tina • solo_traveller • ca
10
2026-09-03 • via Nuitee
N
Neil • family_with_children • gb
8
2026-09-02 • via Nuitee
D
Dov • couple • il
7
Cons:

מיטה לא נוחה
רחוק מהמרכז

2026-09-02 • via Nuitee
O
Orest • solo_traveller • ca
10
2026-08-31 • via Nuitee
D
David • couple • ca
10
2026-08-31 • via Nuitee
N
NG • family_with_children • ca
8
Good
Pros:

Clean

Cons:

Small room, small closet , not having much space to hang up clothing , window glass was dirty and blurry can’t see outside for sightseeing

2026-08-30 • via Nuitee
C
caroline grace anne • family_with_children • ca
10
excellent!
Pros:

Clean and good service.

Cons:

nothing.

2026-08-24 • via Nuitee
C
Cynthia • couple • us
6
Only overnight stay, pretty glad to check out.
Pros:

Clean, comfortable and accessible. Large room, modern amenities.

Cons:

We were treated very rudely by the bar staff. We sat for twenty minutes(my husband said on the tv he watched an entire set of tennis being played). Not one person greeted us, apologized because they were busy or even made eye contact.

2026-08-24 • via Nuitee