Crowne Plaza Saint John Harbour View by IHG

Hotels
Crowne Plaza Hotels & Resorts
9 (681 reviews)
10 Portland Street , Saint John , ca

Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Cons:
Restaurant quality
Pool and hot tub condition

Categories

Cleanliness
8.5
Several mentions of cleanliness, but also notable complaints about the hot tub and pool.
Service
10
Multiple positive comments about staff friendliness and helpfulness.
Location
9.5
Convenient location close to attractions.
Room Quality
8.5
Rooms described as clean and comfortable, but some issues reported with temperature control.
Amenities
8.5
Amenities mentioned positively, but the poor state of the hot tub and cold pool impacted overall rating.
Value for Money
9.5
Hotel is considered a good value based on overall experience.
Food and Beverage
8
Reported issues with the restaurant quality and delay in service.
Overall Experience
9.5
Generally great experiences noted, but with some feedback on amenities and restaurant.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:49

Property Description

Coastal Allure and Unrivaled Views
Crafted for today’s traveler, the newly renovated Crowne Plaza Saint John Harbour View hotel offers coastal allure and unrivaled views.

Elevated Amenities
Begin each day with an energizing breakfast at our onsite restaurant, unwind in our heated indoor pool and hot tub, and enjoy restful nights in our premium guest rooms.

Convenience and Connectivity
Situated 24km from Saint John Airport and near Uptown, our hotel offers proximity to top attractions. Be productive in our meeting spaces and business centre. Stay connected with free Wi-Fi and active in our fitness centre.

Experience the perfect blend of comfort and convenience at Crowne Plaza Saint John Harbour View. Book now for an unforgettable stay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YSJ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for CAD 10 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 10 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 681 reviews
Cleanliness: 8.5
Service: 10
Location: 9.5
Room Quality: 8.5
Amenities: 8.5
Value for Money: 9.5
Food and Beverage: 8
Overall Experience: 9.5
L
Louise B. solo_traveller ca
9
2026-07-04 via Nuitee
M
Maryanne couple ca
8
Pros:

Convenient location for an overnight stay en route to NS

Cons:

Pricey

2026-07-03 via Nuitee
W
Wales couple ca
8
Pros:

Welcoming staff, updated and very comfortable

Cons:

Dinner was poor quality and service . Do not recommend

2026-07-01 via Nuitee
T
tropix7 Couples
10
Nice Stay
Pros:

Very nice stay at the Crowne Plaza. Great staff. Friendly service. Nice clean room with great view, comfortable beds and good AC.
Breakfast buffet left a bit to be desired - but was acceptable.

2026-06-30 via Tripadvisor
L
Laura couple ca
7
2026-06-29 via Nuitee
S
Sheila couple gb
6
Never again!
Pros:

Spent one night in the hotel as passing through St John from the ferry. Room was as expected and perfectly adequate. Your restaurant was dreadful! The food barely edible, staff miserable and unhelpful, particularly at breakfast. I was never shown a breakfast menu and only realised when I was leaving that there was a menu and I might have chosen something more interesting after the previous evening's offerings. Check-out staff at reception somewhat under trained and took ages as others were in and out before us.

Cons:

Food and staff

2026-06-29 via Nuitee
A
Aurelie solo_traveller fr
8
Pros:

Hôtel deco moderne, bien entretenu (parties communes, couloirs dans les étages) ++
Tres grande chambre avec vue sur la ville et le port
Tres propre, salle de bain nickel

Cons:

Pas réussi à faire fonctionner le Wi-Fi , ne reconnaissait pas mes informations pour se logger
Un peu cher !

2026-06-29 via Nuitee
H
Huiqing solo_traveller ca
8
2026-06-28 via Nuitee
D
Dr. Danielle solo_traveller gb
9
Good place for a stopover in St Johns
Pros:

The staff were extremely friendly and fun! We absolutely love Ashley who works at the bar!!

2026-06-28 via Nuitee
X
xiaocong family_with_children ca
5
2026-06-28 via Nuitee
K
Kelsey solo_traveller ca
8
Pros:

The staff were nice, the hotel was nice, the breakfast was good. Over all a good stay!

Cons:

The hot tub was a bit murky seemed like it needed a treatment and the pool felt too cold to swim in, I heard other people saying they thought it was too cold also. There was no hair dryer in our room, I asked for one but never received it. The hook on the back of our door was broken where the hair dryer would have been. It felt like they didnt believe us that we didnt have one.

2026-06-24 via Nuitee
J
jasonvP2373BK Business
10
Service
Pros:

Wasana is really friendly and proffessional.Thank u for amazing service.

2026-06-23 via Tripadvisor
S
Serge couple ca
9
Très bien
Pros:

Chambre confortable et bien équipée.

Cons:

Variété de nourriture au déjeuner.

2026-06-20 via Nuitee
R
Robert couple ca
10
Perfect
Pros:

Very good

2026-06-16 via Nuitee
E
Emshort93 solo_traveller ca
7
Pros:

The room was beautifully updated and very comfortable . We enjoyed having the pool, arcade and resturant all in the same building so we didn't have to leave the hotel. Staff was very helpful and accommodating

Cons:

Could be a bit more cleaner. Around the shower and sink had grimy red marks

2026-06-15 via Nuitee
M
Maria Yumiko family_with_children ca
10
Better improved hotel aesthetic
Pros:

Hot breakfast options. Seating was amply spaced with a bright breakfast area and comfy couch seats.

The hotel lobby and rooms were modern with nice seats and a panoramic view of the city. The room soap & body washes smelled good too. The hotel reception staff and manager were courteous and accommodating.

As we were a generational family with a younger infant, I appreciated that there was a bit of leeway during the check-out time.

The renovated modern bright aesthetic of the hotel is infinitely better than from when I first visited back in 2022.

Cons:

The turkey bacon tasted a bit weird - I would prefer the regular pork bacon.

Two people already knocked at our door when checking out. The second lady didn't know that we had been previously asked.

2026-06-13 via Nuitee
E
E5676XEscottw Business
10
Great service
Pros:

Was Ana is the best.Incredible service from him all the time.Thank you for great service with beautiful smile.

2026-06-10 via Tripadvisor
C
Carmen family_with_children de
8
Pros:

Frühstück war gut und das Personal sehr aufmerksam

2026-06-08 via Nuitee
E
E1457FHjustinb Business
10
Great Service
Pros:

Wasana is extra friendly an very helpful with every thing

2026-06-03 via Tripadvisor
S
Siggy66 Couples
8
A good stay
Pros:

Service at the hotel is excellent. A wonderful young gentleman checked us in - super friendly and helpful. Service in the restaurant was also good, as was the food for dinner. The hotel is a little tired, the room could have done with a vacuum and the pillow cases are way too small for the pillows leaving the pillow innards sticking out. The free parking is a plus and the location was good for a road trip.

2026-06-01 via Tripadvisor