Sonesta ES Suites Reno

Hotels
•
Sonesta Hotels
8 (497 reviews)
9845 Gateway Drive , Reno , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great staff
Convenient location
Spacious rooms
Cons:
Cleanliness issues
Breakfast quality
Missing amenities

Categories

Cleanliness
6.75
Multiple comments indicate issues with cleanliness.
Service
9.25
The staff was accommodating and friendly in several reviews.
Location
9.25
Location was praised for convenience and safety.
Room Quality
7.75
Some complaints about comfort, but overall spacious and nice.
Amenities
7.25
Basic amenities mentioned, some lacking like missing bedding.
Value for Money
8.25
Great value noted, although some issues exist.
Food and Beverage
7.25
Breakfast offered was average, some comments on it being just ok.
Overall Experience
8.25
Overall experience was good despite some issues with cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:57

Property Description

Convenient Location near Reno Airport
Sonesta ES Suites Reno, just 5 miles from Reno Airport, offers daily hot breakfast and well-equipped kitchens in every room.

Impressive Amenities
Enjoy a fitness center with a sports court, 24-hour market, heated outdoor pool, and Free Wi-Fi during your stay at Sonesta ES Suites Reno.

Comfortable and Spacious Rooms
Each guest room features a microwave, fridge, stove-top, and cable TV for your convenience and entertainment.

Experience relaxation with complimentary coffee by the lobby fireplace or on the outdoor terrace at Sonesta ES Suites Reno.

Book your stay now at Sonesta ES Suites Reno for a perfect blend of comfort and convenience during your visit to Reno.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When traveling with pets, please note that an extra charge of $75 fee per stay for stays up to 7 nights; $150 for all longer stays applies. A maximum of 2 dogs per room is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RNO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 5 per day.

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 497 reviews
Cleanliness: 6.75
Service: 9.25
Location: 9.25
Room Quality: 7.75
Amenities: 7.25
Value for Money: 8.25
Food and Beverage: 7.25
Overall Experience: 8.25
T
Tim • family_with_children • us
8
2026-05-20 • via Nuitee
J
Joyce • couple • us
9
Great choice
Pros:

Excellent place to stay with lots to do from volleyball to sitting by a fire pit. Pet friendly with lots of places to walk you dog, picnic tables, bbq. The room was very nice with a kitchen, a comfy couch, and the bed was just right. We will definitely stay here again the next time we come to Reno.

Cons:

Absolutely nothing

2026-05-18 • via Nuitee
M
Michael • couple • us
6
We have stayed at this property 5 or 6 times….and it appears to be heading south. I
Pros:

The location is nice right off of Hwy 395 and plenty of businesses and places to eat in the area. The room was large, 2 king bedrooms and two bathroom, a dinning area and a full kitchen, with a refrigerator that made plenty of ice.

Cons:

The property appears to be heading down hill. The hall ways were pretty dirty and all the carpet (both in the hallways and our room was in need of replacing. Also….there was no hair dryer in the room.

2026-05-11 • via Nuitee
R
Rakesh • extended_group • us
3
2026-05-08 • via Nuitee
S
Silva • family_with_children • us
10
Pros:

Todo

2026-04-21 • via Nuitee
K
Kayla • extended_group • us
10
2026-04-16 • via Nuitee
A
Ashley • family_with_children • us
1
Cons:

The lady that worked on 3/28 that morning at breakfast time . She a rude worker the breakfast area was dirty stuff spilled , we asked for clean up she stated she busy after breakfast they clean up. She s rude no team work worker .

2026-04-02 • via Nuitee
E
Evelia • couple • us
10
Pros:

One off there housekeeper was the nicest person

Cons:

Nothing, everything was great

2026-03-29 • via Nuitee
S
Soares • family_with_children • us
7
It was great, wish I had stayed longer to give it more of a chance
Pros:

The room was very clean and roomy, i enjoyed having a microwave and dish washer. I loved that it felt home-like

Cons:

The thin walls or whatever it is but I was up until like 3 am cause all I heard was everyone above us slamming doors and talking loud

2026-03-24 • via Nuitee
K
Kristen • solo_traveller • us
8
Great and friendly staff
Pros:

It quiet and away from the hustle and bustle of the casinos

Cons:

Really nothing

2026-03-23 • via Nuitee
S
Sue • couple • us
10
2026-03-16 • via Nuitee
C
Cheryl • family_with_children • us
1
2026-03-16 • via Nuitee
Q
Quintanilla • couple • us
10
2026-03-13 • via Nuitee
A
angela • couple • us
10
amazeballs
2026-03-12 • via Nuitee
P
Pete • couple • us
6
They were unprepared to accommodate
Pros:

Ok

Cons:

No, already at 4:30 had to wait for 6 PM

2026-03-10 • via Nuitee
P
Priscilla • couple • us
10
2026-03-02 • via Nuitee
H
Herrera • family_with_children • us
1
They need to get it together at this property
Pros:

The room size was nice.

Cons:

When we arrived they had my reservation under a different name than my own. Same last name wrong first name. They had the wrong room booked. I booked a 2bd suite, when I arrived they had a 1bd suite booked. After that fiasco was resolved, we got our room. We didn’t notice how dirty the suite actually was because after checking in we left to eat and do stuff. The next day is when we noticed how gross the room actually was. The curtains in my room had stains all on the bottom. It looked like some sort of liquid was splashed on it. The bathroom was dirty are the corners. The toilet clogged easily and flushed slow. In the other room there was toys and candy from a previous guest under the bed. We were on the second floor and it was so hot and stuffy with no airflow. The ac barely felt like it did anything. They really should have fans in the rooms.

2026-03-02 • via Nuitee
L
Long • family_with_children • us
8
Pros:

I enjoyed my stay

Cons:

I reserved a room with a bathtub and didn't get it That's the only complaint I have how come you were the beds not to comfortable huh

2026-02-28 • via Nuitee
M
Mariela • couple • us
10
2026-02-13 • via Nuitee
H
Heather • extended_group • us
6
Pros:

fine enough but no glasses, hardly any towels. Had to ask for bedding for sofa bed and a whole new mattress due to other one being dirty and out of springs. staff did respond quickly when we did ask for a new one and they were very friendly.

2026-02-09 • via Nuitee