Fairfield Inn & Suites by Marriott Williamsburg

Hotels
•
Fairfield Inn
8.3 (437 reviews)
1402 Richmond Road , Williamsburg , us
+1 757-645-3600

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Children allowed

Facilities

Fitness facilities
WiFi available
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Great breakfast
Cons:
Minor room issues
Limited coffee options

Categories

Cleanliness
7.94
Most guests noted cleanliness positively, but some mentioned minor issues with coffee.
Service
8.91
High praise for staff friendliness and attentiveness throughout multiple reviews.
Location
8.95
Multiple mentions of excellent proximity to attractions and restaurants.
Room Quality
7.4
Some complaints about room size and minor issues with furnishings.
Amenities
7.93
Amenities were generally good, although some reviews indicated a need for updates.
Value for Money
8.39
Guests felt they received good value, especially considering the low cost.
Food and Beverage
8.44
Positive remarks about the breakfast offerings, despite minor complaints.
Overall Experience
8.41
Overall sentiment was positive with frequent mentions of enjoyable stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:11

Property Description

Modern Comforts and Convenient Location

Fairfield Inn & Suites by Marriott Williamsburg offers a comfortable stay with cable TV, free Wi-Fi, and daily hot breakfast. The traditionally furnished rooms feature white linens, a coffee maker, and a seating area with cable TV and HBO.

Relaxation and Recreation

Guests can unwind by the lobby fireplace or enjoy complimentary access to the indoor pool, whirlpool, and fitness center. The sun-lit indoor pool is a perfect spot for relaxation.

Delicious Dining Options and Nearby Attractions

Start your day with a complimentary continental breakfast or head to the International House of Pancakes on-site for hot meals all day. Explore Historic Williamsburg just a mile away or visit Water Country USA and Busch Gardens Amusement Park within a short drive.

Book your stay at Fairfield Inn & Suites by Marriott Williamsburg for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Sun, Nov 15, 2026 until Sat, May 8, 2027
Fitness center is closed from 2027-05-08 until 2026-11-15
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHF

Location

Guest Reviews

8.3
Based on 437 reviews
Cleanliness: 7.94
Service: 8.91
Location: 8.95
Room Quality: 7.4
Amenities: 7.93
Value for Money: 8.39
Food and Beverage: 8.44
Overall Experience: 8.41
L
Lee • family_with_children • us
5
2026-08-29 • via Nuitee
A
Ann • solo_traveller • us
3
It's location met my needs.
Pros:

Breakfast was average. The breakfast staff were friendly.

Cons:

I was charged an amenity fee which I was told was $40 and would be refunded if not used. I didn't use it, however it was incorrectly charged as $44.52 twice. I will watch my credit card statement to see if it's refunded but I have my doubts.

2026-08-25 • via Nuitee
C
Catherine • family_with_children • us
4
I wanted to like it, but…
Pros:

It was mostly clean and had a huge breakfast selection including fresh fruit. Nice, fluffy towels.

Cons:

I reserved a king room but was given a double. I was willing to overlook that but then there was no maid service. No fresh towels even. No safe in the room and big signs saying they aren’t responsible for valuables left. The room was just humid. No bathroom fan and just endlessly humid.

2026-08-18 • via Nuitee
D
Diane • solo_traveller • us
6
2026-08-13 • via Nuitee
W
Wilver • solo_traveller • us
7
2026-08-12 • via Nuitee
S
Shawn • family_with_children • us
5
Whatever they wash they wash the Betty and cause my total to be itching. And something was biting he
Pros:

The food was good, Need more options. And more space

Cons:

The old furniture,And just not a lot of food to choose from

2026-08-10 • via Nuitee
J
Jerry • solo_traveller • us
8
2026-08-06 • via Nuitee
T
travelcouple2024 • Family • Port of Spain, Trinidad, Trinidad and Tobago
6
In need of a Reno/Refresh
Pros:

We stay at Fairfield hotels frequently, so we had a good basis for comparison. While the staff were consistently friendly and the housekeeping team did an excellent job keeping the room as clean as possible, the property itself is showing its age.

The rooms are dated and still have only double beds, which made sleeping arrangements difficult for two average-sized adults sharing a bed. The mattresses were also quite uncomfortable and seem overdue for replacement.

We use the fitness center at every hotel we visit, and unfortunately this one was disappointing and very small. There were no sanitizing wipes available, none of the TVs on the cardio equipment worked properly, and one treadmill was noticeably unbalanced, wobbly, and felt unsafe to use.

The breakfast staff were welcoming and worked hard, but the breakfast selection never changed during our stay, and the eggs were consistently overcooked and dry.

The hotel’s location is excellent, and we were told the property is scheduled for a refresh. Until a significant renovation is completed, however, I would choose to stay elsewhere.

2026-08-05 • via Tripadvisor
M
Mitchell • solo_traveller • us
8
2026-07-25 • via Nuitee
J
Jessie • couple • us
7
Would stay again because of the convenience.
Pros:

The location is great and the property is clean.

Cons:

The staff at the front desk were rude and uninterested in checking anyone in.

2026-07-10 • via Nuitee
O
orlando • couple • us
10
2026-07-09 • via Nuitee
J
jeannette • extended_group • us
2
The furniture was old and in need of repair the phone was old and dirty and so is the lamp bathrooms
Cons:

O

2026-07-08 • via Nuitee
J
james • couple • us
10
Great
Pros:

All good

Cons:

All good

2026-07-05 • via Nuitee
K
Kathleen • solo_traveller • us
10
Pros:

It was clean, quiet and the pool was nice

Cons:

Nothing

2026-06-28 • via Nuitee
J
Jean Suzanne • couple • us
1
Would not recommend. They need to improve the cleanliness and simple repairs need done.
Pros:

It was close to shopping and the venue for our visit.

Cons:

The cleanliness was an issue. The sidechair in the room was stained with God knows what. The TV did not get local channels we wanted to watch. The tub did not drain. VERY noisy and we could not get the front desk to answer when the noise was disruptive to our sleep. I also booked one king-sized bed and arrived to the room to find two queen-sized beds.

2026-06-27 • via Nuitee
M
Martha • solo_traveller • us
8
Good Value, Location and Staff, But Rooms Are Tired.
Pros:

The location for this property is great, especially if you’re visiting various areas of the Triangle. To my present surprise, there’s a public bus stop right outside the hotel for a bus that runs to Merchant Square. I ended up taking the bus down and back three days in a row to Colonial Williamsburg ($3 total each day for a day pass), allowing me to leave my car at the hotel.

Staff are really friendly, welcoming, and helpful. A special thanks to Tawana at the front desk and Lyric and Sally at breakfast. Breakfast is excellent, far more than I expected to include scrambled eggs (hard boiled as well), biscuits, sausage, and real fresh fruit! Like, cantaloupe and honey dew!

Beautiful lobby and plenty of parking.

Cons:

Bottom line, the hotel is tired, and I was told there’s a makeover scheduled next year. The short tub, fixed shower head, protruding sink, low quality coffee maker, etc were all outdated and worn. WHY are the toilets at the level of an elementary school toilet?? Only one of the two elevators seemed functional the entire week I was there.

It worked for me for the price (relative to surrounding hotels) and the great breakfast and staff partly offset how outdated it is. (The lobby is fresh and cool, the rooms, not so much.) Just be aware of the pros and cons.

2026-06-26 • via Nuitee
C
carolinesJ5990UY • Family
2
Disgraceful
Pros:

Rude and incompetent staff. Unsafe area. Old rooms and needs updating. Their computer crashed and all of a sudden they said our reservation went away and couldn’t not check us in then refused service. We asked what to do and they said they could not help. Our friends who did check in checked out the next morning because they did not feel safe here. The management stands behind their poor employees and very poor property. Do not under any circumstances stay at this hotel. It should not be a part of the Marriott family. Been to marriotts all over the world and never have had treatment like this would have had better experience at a red roof inn.

2026-06-20 • via Tripadvisor
K
Karen • family_with_children • us
9
Pros:

Good location

Cons:

Getting a little dated

2026-06-14 • via Nuitee
J
john • couple • us
9
Cons:

Air conditioner was a bit noisy

2026-06-11 • via Nuitee
R
Rodriguez • extended_group • us
10
Will be back next year.
Pros:

How kid friendly the place is.

Cons:

Please add potatoes and bacon to your breakfast.

2026-06-07 • via Nuitee