The Pelham London - Starhotels Collezione

Hotels
•
Starhotels
9 (1357 reviews)
15 Cromwell Place , London , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Soundproof rooms
See all facilities

Review Highlights

Pros:
Cozy and friendly atmosphere
Excellent location and service
Cons:
Uncomfortable bed for some guests
Small room size reported

Categories

Cleanliness
8.71
The bathroom was spotlessly clean and all amenities functioned perfectly.
Service
9.68
The staff were very friendly and helpful, making us feel welcome.
Location
9.22
The location is very convenient, with many interesting places within walking distance.
Room Quality
8.17
Some complaints about room size and bed comfort, with reports of small rooms.
Amenities
9.2
All amenities functioned perfectly during the stay.
Value for Money
8.66
Seems reasonable for the quality presented, although there may be concerns about additional charges.
Food and Beverage
9.21
Breakfasts were delicious and served with a smile.
Overall Experience
9.18
A superb place to stay with high-quality service and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:39

Property Description

Luxurious Accommodation
The Pelham, nestled in South Kensington, offers boutique stylish rooms with a blend of antique and modern furnishings, air-conditioning, and flat-screen TVs. Each room is uniquely decorated, ensuring a one-of-a-kind stay for every guest.

Culinary Delights
Indulge in exquisite dining at La Trattoria by Alfredo Russo, a Michelin-starred chef's restaurant within the hotel. Enjoy freshly sourced Italian cuisine paired with organic wines and champagnes. The hotel's wood-panelled drawing room and library are perfect for relaxing with afternoon tea.

Prime Location
Conveniently located near South Kensington Tube Station, The Pelham is a short walk from iconic attractions like the Royal Albert Hall and the Natural History Museum. Explore Hyde Park, Kensington Gardens, and Notting Hill, all within easy reach. Experience luxury and convenience at The Pelham - book now for an unforgettable stay.

Important information:

Only Junior Suites and Executive Rooms can accommodate an extra guest by adding a roll-away bed or a sofa bed. This request is subject to availability and and costs GBP 45 per night. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Please note that guests are required to show the credit card used to book the nonrefundable reservation upon check-in. If the credit card owner is not one of the guests, the hotel will require a copy of the credit card owner’s ID and credit card. Different cancellation policy will apply for bookings of 7 nights or more. When booking more than 5 rooms, different policies and additional supplements may apply.

The Hotel reserves the right to verify the validity of credit card requesting a credit card hold (pre-authorization) to the issues. Failure to provide a valid credit card may result in cancellation of the booking. Hotel may apply a new rate in case of re-bookingGuests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    Children up to and including 15 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9
Based on 1357 reviews
Cleanliness: 8.71
Service: 9.68
Location: 9.22
Room Quality: 8.17
Amenities: 9.2
Value for Money: 8.66
Food and Beverage: 9.21
Overall Experience: 9.18
C
Catherine • couple • au
9
Lovely small hotel with welcoming staff
Pros:

Welcoming and helpful staff, stylish presentation, location convenient to our interests and quiet despite being in a busy area.

Cons:

Restaurant could have been more efficient and the room, though well presented, was small for a travelling couple with luggage

2026-05-29 • via Nuitee
B
Bogdan-Marius • couple • ro
10
2026-05-29 • via Nuitee
M
MaryK103 • Couples • Rohnert Park, Sonoma County, California
10
The Hotel Pelham South Kensington-Gabriel Saves the Day!
Pros:

Our stay at The Pelham London (South Kensington) was excellent. The hotel was located directly across the street from an Underground station which made it super convenient. The room was very luxurious and quiet with soft, warm bedding on an ultra comfortable bed. All the room amenities were on point. The atmosphere of the hotel is upscale, comfortable, and very clean. The front desk staff was very welcoming and friendly. But the standout star for us was the concierge, Gabriel. He was always there with a welcoming smile and was truly engaging. He was ready to help us with anything we might need. By the end of our six night stay, we felt like Gabriel was a friend! And that turned out to be the case for us. When we left the hotel on our way to Scotland, we inadvertently left our passports in our room safe. Later that afternoon, we discovered our error and contacted The Pelham Hotel. Gabriel immediately sprung into action and was able to ship our passports via UPS Express to our next hotel. The package arrived Monday morning by 10:30am as promised and we were able to fly home the next day as planned. We cannot express our gratitude enough for the wonderful customer service provided by Gabriel in particular along with the rest of The Hotel Pelham staff. Hopefully, we will be back soon!

2026-05-28 • via Tripadvisor
P
Paul • couple • gb
9
We had a great stay once again at this hotel
Pros:

Great staff, nice room, comfortable bed

2026-05-28 • via Nuitee
J
Jenny • family_with_children • za
9
2026-05-28 • via Nuitee
S
Siddharth • solo_traveller • in
7
Unique traditional feel
Pros:

All well, breakfast was basic

2026-05-27 • via Nuitee
S
Silvia • couple • ch
9
2026-05-27 • via Nuitee
F
Frances • family_with_children • gb
10
Lovely short break in London
Pros:

The hotel was lovely quaint clean and comfortable. The breakfast choices were good and of good quality. The staff friendly and attentive. The hotel is well situated with bars and restaurants close by.

Cons:

Well we picked a weekend where the underground was not open at various points due to works being carried out .
With the extreme weather conditions it was frustrating to only get as far as Hyde Park corner. This of course is outside the control of the hotel which I couldn’t fault.

2026-05-26 • via Nuitee
V
Voyage50284743490 • Couples
10
Perfectly located, top service
Pros:

The Pelham is top located, right next to V&A Museum and South Kensington underground station.

The staff is super friendly and helpful, the breakfast is delicious, the room is very clean and tastfully furnished.

We will be back.

2026-05-23 • via Tripadvisor
K
Kajsa • couple • se
8
Bekväm
Pros:

Mycket bra läge

Cons:

Att erbjudas ”optional” ersättning som en slags förtäckt lön till hotellets personal. Känns konstigt att turister ska kompensera för låga löner.

2026-05-23 • via Nuitee
Q
quirico • couple • it
9
2026-05-22 • via Nuitee
P
PHILIP • couple • ca
10
Perfect hotel for a London experience
Pros:

The location is just excellent. Close to Kensington Gardens and Hyde Park and Brompton road Knightsbridge area. Lots of great restaurants and pubs and across the road from South Kensington Tube
Hotel is quiet and beautifully furnished. Small boutique hotel vibe.

2026-05-18 • via Nuitee
J
Jennifer • solo_traveller • dk
10
Perfection at the Pelham
Pros:

I LOVE staying at the Pelham, my favourite hotel in London. It is a fantastic home away from home, cosy & luxurious in equal measure and sited in an incredible location, perfectly suited to eat/ shop walk etc. just out the front door in the lovely neighbourhood including 2 amazing (Natural History & V & A) museums within a block waking and the South Kensington tube station just across the street 👍🏻 Everything is easy and very convenient. I love the decor of the hotel and the rooms are beautifully and comfortably appointed. This last trip there I had a slight snafu with my original room (my fault) and the lovely lady at reception (afraid I did not get her name) and the AMAZING Thomas were truly wonderful and helped me move and sort it with kindness and ease. I am so grateful to them and am looking VERY FORWARD indeed to my next stay at the Pelham 👍🏻🫶🏻

Cons:

Nothing

2026-05-18 • via Nuitee
J
Joel • solo_traveller • gb
8
2026-05-16 • via Nuitee
C
Claudio • solo_traveller • it
6
2026-05-10 • via Nuitee
W
Wojciech • family_with_children • pl
10
Unique hotel
Pros:

If you would like to feel the spirit of Victorian London including the exceptional kindness of the staff this place is exactly for you! Just on the side of the street opposite to South Kensington tube station. In the building there are so many details preserved you can easily immerse yourself in the history. As for London the room and the bathroom alike were XL. The bed was very comfortable (soft mattress but with sufficient back support), really king size. The bathroom was very clean, stylish with modern insight (eg. two taps but one faucet spout). The ventilation in the room was very efficient (room and bathroom windows and the A/C). In the bathroom you find everything you need. Towels and bed linens were very clean and soft. The room was quiet and rested perfectly every day. You can enjoy also the old library and its interior on site. Dining in or out - its up to you. Kensington Gardens are not further than app a quarter on foot. But... if you do not like how those kind of buildings live, with narrow corridors, wooden "speaking" (just a bit) ceilings, fire doors, slightly slamming (very rarely) with a typical sound, single glazed sash windows, old interiors including furniture may be a modern place is better for you. But if you love or want to experience Sherlock Holmes' times vibe it just throw your hands up and go for a ride!

2026-05-10 • via Nuitee
S
Sarah • solo_traveller • ca
9
Pros:

Staff and location.
Bess are extremely comfortable.

Cons:

Because it’s an older hotel it can look a little shabby in places but it’s adds to the ambience.

2026-05-10 • via Nuitee
S
Samantha • solo_traveller • gb
9
Super comfortable bed and very friendly staff
Pros:

Gorgeous old building, sumptuous lounge and cosy bedroom

Cons:

Nothing, although the Cosy room is probably better for 1 than 2

2026-05-09 • via Nuitee
F
Fernando • family_with_children • es
7
2026-05-06 • via Nuitee
M
Markus • couple • de
8
gutes Hotel als Basis für Stadterkundung
Pros:

gute Ausgangslage für Städtetrip

Cons:

Frühstück könnte etwas vielseitiger sein

2026-05-05 • via Nuitee