The Nest Hotel Palo Alto

Hotels
8.3 (717 reviews)
3901 El Camino Real , Palo Alto , US

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Garden
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Clean rooms
Cons:
Noise issues
Limited amenities
Small room size
Internet problems

Categories

Cleanliness
8.05
Most guests noted that the property was clean, but some mentioned noise and maintenance issues.
Service
8.75
Multiple reviews highlighted the staff as very welcoming and helpful.
Location
8.75
Guests appreciated the location, particularly its closeness to Stanford.
Room Quality
7.85
Several reviews pointed out small room sizes and noise issues.
Amenities
8.05
Breakfast was appreciated, but some reviewers mentioned a lack of mini-fridges and wifi issues.
Value for Money
8.05
Guests felt the price was fair for the amenities offered.
Food and Beverage
8.35
Breakfast was often praised, although some had suggestions for improvement.
Overall Experience
8.55
General feedback indicates an enjoyable stay despite some minor frustrations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:28

Property Description

Luxurious Accommodations
Indulge in stylish rooms at The Nest Hotel Palo Alto, each equipped with modern amenities like a 55-inch flat-screen TV and a Keurig coffee machine for your comfort.

Convenient Location
Situated just 2.9 km from Stanford University and with Facebook headquarters a short 5.4 km away, our hotel is the perfect choice for both business and leisure travelers.

Exceptional Services
Enjoy the convenience of free WiFi, on-site wine bar, and complimentary guest parking during your stay. Plus, our 24-hour reception ensures that your needs are always met.

Experience luxury and convenience at The Nest Hotel Palo Alto. Book your stay now to enjoy a memorable experience.

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply. Please contact The Nest Hotel for further information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJC

Location

Guest Reviews

8.3
Based on 717 reviews
Cleanliness: 8.05
Service: 8.75
Location: 8.75
Room Quality: 7.85
Amenities: 8.05
Value for Money: 8.05
Food and Beverage: 8.35
Overall Experience: 8.55
M
Michelle • solo_traveller • us
9
Pros:

Wine tasting happy hour

Cons:

It would be nice to have a refrigerator in the room along with a microwave

2026-09-15 • via Nuitee
J
Juvenal • couple • us
1
Disgusto en cargos al depósito
Pros:

Bien

Cons:

Cargos extra en el depósito con falso reporte

2026-09-14 • via Nuitee
T
Tiffany • couple • us
6
Pros:

Great location, loved the patio

Cons:

There was no fridge or microwave so food was wasted

2026-09-11 • via Nuitee
J
Jonathan • couple • de
9
2026-09-08 • via Nuitee
J
Jessica • couple • us
9
2026-09-06 • via Nuitee
M
Marjan • solo_traveller • us
1
Pros:

nothing

Cons:

My stay at The Nest Hotel Palo Alto was extremely disappointing and frustrating.

The noise from the neighboring room was so disruptive that I could not properly rest, which defeats the basic purpose of paying for a hotel room. Even worse, when I needed assistance, I was unable to get the support I expected from the front desk.

After my stay, the General Manager acknowledged the problem, apologized, and confirmed in writing that I would receive a full refund for the room rate. Despite that clear commitment, the refund has still not been satisfactorily resolved.

A guest should not have to spend weeks sending emails, following up, and dealing with Booking.com just to receive a refund that the hotel itself already agreed was appropriate.

This experience was unacceptable. Between the excessive noise, lack of assistance when the problem occurred, and the exhausting refund process afterward, I cannot recommend this hotel based on my experience. A hotel should take responsibility for its guests’ experience and ensure that commitments made to customers are actually carried out.

2026-08-29 • via Nuitee
J
Jenn • solo_traveller • us
7
I would love to stay here again, if the malfunctioning items were kept up on and there was more attention to avoid hair
Pros:

Loved the aesthetic and all of the staff were very friendly and professional. Enjoyed the courtyard area and firewall. It’s a really pleasant hotel.

Cons:

The TV was a problem. 3 times staff had to come and try to fix it. Also, the bedside reading lamp and the safe were not operational. There were several long black hairs on the bathroom floor and the bed pillows.

2026-08-23 • via Nuitee
M
mary • solo_traveller • us
1
2026-08-08 • via Nuitee
A
Aaliyah • couple • us
10
2026-08-06 • via Nuitee
L
Lance • solo_traveller • us
1
Pros:

The breakfast and location.

Cons:

The hotel is falsely advertising online. The actual hotel looks nothing like the photos that are on the website. It's ran down looking. Tons of damage around the property and in the hotel room. No refrigerators. Extremely disappointed. Would have not stayed there if known the truth. As well as the staff take no response ability for the false advertisement blamed it on booking.com. the hotel was over priced for what you actually had.

2026-08-05 • via Nuitee
D
Daniel • couple • us
7
2026-08-02 • via Nuitee
K
Ken and Dee • couple • us
10
Felt like at a resort, very relaxed. The staff were all great and helpful!
Pros:

It’s very quiet even though it’s close to a main street. The water fountain helps cancel out traffic noise!

Cons:

Entrance and Driveway was a bit tight for a rec van but it made it in.

2026-07-25 • via Nuitee
C
Clarissa • solo_traveller • us
10
2026-07-19 • via Nuitee
Y
Yolasan • solo_traveller • us
8
2026-07-19 • via Nuitee
N
Nick • couple • us
9
Pros:

Clean rooms and well kept grounds.

2026-07-18 • via Nuitee
U
Ulrich • couple • us
9
2026-07-16 • via Nuitee
G
gianpiero • couple • it
5
2026-07-08 • via Nuitee
L
Larson • solo_traveller • us
10
2026-06-29 • via Nuitee
M
Mylene • couple • us
8
Pros:

Nice located, quiet, really clean room, wonderful shower and comfy bed. The breakfast is good and there is a nice table outside where you can enjoy the california weather.

2026-06-23 • via Nuitee
T
Trivedi • couple • us
7
2026-06-12 • via Nuitee