Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Valet service frustrations
Noise in lower level rooms

Categories

Cleanliness
8.46
Overall sentiment indicates clean rooms, but some concerns about the quality in certain rooms.
Service
9.43
Positive feedback on friendly staff, though some service issues reported with valet.
Location
9.97
Consistently praised for its prime location and proximity to attractions.
Room Quality
8.42
Rooms reported as clean but with some comments on noise and plumbing issues.
Amenities
8.95
Amenities appear satisfactory, but reports of needing more chargers in rooms.
Value for Money
8.91
Generally good value, but a few mentions of higher prices compared to similar hotels.
Food and Beverage
8.46
Breakfast options are noted, but some dishes were criticized for quality.
Overall Experience
9.43
Majority of guests had a positive experience overall despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:01

Property Description

Luxurious Accommodations

Experience a stay like no other at 21c Museum Hotel Chicago, where each suite and guest room is designed to provide a luxe and light-filled retreat. Find inspiration in every corner with thoughtful design and ample space to relax and rejuvenate.

World-Class Art

Immerse yourself in a unique museum experience at 21c, where contemporary artwork and dynamic exhibitions are on display 24/7, 365 days a year. Whether you're a local or a traveler, you can explore the curated collection and be surrounded by creativity at every turn.

Exceptional Dining

Indulge in a culinary journey at Lure Fishbar, a sophisticated restaurant and bar within the hotel. From premium seafood and sushi to delectable steaks and burgers, savor a world-class dining experience. Afterward, unwind with a cocktail while admiring the art galleries for a perfect evening.

Experience luxury, art, and culinary excellence at 21c Museum Hotel Chicago - book your stay now for a memorable getaway.

Important information:

Extra beds are only allowed in the King Room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Property Video

Guest Reviews

9
Based on 1102 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.97
Room Quality: 8.42
Amenities: 8.95
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
A
Alfredo Eduardo • couple • ar
5
Pros:

La ubicacion del hotel

Cons:

Habitacion pequeña, placard muy muy pequeño, ni una siila para sentarse.

2026-08-26 • via Nuitee
I
Ingrid • extended_group • mx
10
Perfect
Pros:

Location and bed

2026-08-24 • via Nuitee
T
Tetiana • couple • ua
8
2026-08-23 • via Nuitee
J
Joseph • couple • us
5
ok
Pros:

didn't eat breakfast

Cons:

Didn't seem as nice as other 5 stars I stayed at. Not a good bar and lobby area. Room was dark. NOt bad jsut not 5 star class

2026-08-23 • via Nuitee
I
Innocenti • solo_traveller • sv
7
Good location
Pros:

Location

Cons:

Smell of cigarrettes at room

2026-08-23 • via Nuitee
K
Karen • couple • us
6
Cons:

Lalapalooza overlapped our visit so the price was doubled.

2026-08-20 • via Nuitee
H
Hannah • extended_group • us
6
Great location, could work on inside aspects of rooms in hotel
Pros:

I enjoyed the location of the property. In addition to the bar/restaurant downstairs. All staff was pleasant at hotel too.

Cons:

Mostly had to do with the room - it smelled wet/damp in our room all weekend. We would come back and our clothes would almost feel wet. Lighting scones near bedside didn’t work on either side, in addition to the floor lamps (these would flicker constantly to the point it wasn’t worth messing with anymore).

2026-08-11 • via Nuitee
J
Jacques • solo_traveller • us
6
2026-08-08 • via Nuitee
K
Kassidy • couple • us
10
2026-08-08 • via Nuitee
N
Nadav • solo_traveller • il
9
2026-08-04 • via Nuitee
T
Tim • couple • us
9
Pros:

Showers were great…great water pressure. Corner suite was spacious.

Cons:

Hallways are painted dark blue…I don’t think a great color for a hotel hallway.

2026-08-03 • via Nuitee
L
Lamont • couple • us
7
2026-07-13 • via Nuitee
A
Alessia • couple • us
10
2026-07-03 • via Nuitee
S
Summer • couple • us
7
Cons:

The beds are too firm.

2026-06-29 • via Nuitee
M
Michael • couple • us
9
2026-06-18 • via Nuitee
S
Shane • solo_traveller • us
8
2026-06-16 • via Nuitee
B
barolobrunello • Couples
4
half a renovation?
Pros:

Google identiies this as a 5 star hotel. Out of 10 maybe... We stayed here because it was represented as a newly renoved Marriott property, and there were signs of a renovation (new bed, sink, furniture, etc.), but the building itself remains tired and in need or upgrades (see photos). Even the towels were old and thin/ frayed (see photo). The bathroom in our room (1203) was incredible small, and it had no fan so the entire room got completely fogged every time my wife or I took a shower. Positives included a fast elevator and the front desk staff were all very nice.

2026-06-14 • via Tripadvisor
T
theodores246 • Family
4
Not up to Marriott standards
Pros:

This hotel is listed as a Tribute hotel on the Marriott website but not the Bonvoy app. I believe it is a "white label" property and is being renovated based on renovation activity at the hotel. My parket valet tag said 21c Museum Hotel, which is what the hotel used to be be before the lender took ownership. The location is very good and the rooms are very large for an urban hotel which was good for me and my family. However, there is an $80/day parking charge AND a $25 Destination Amenity Fee and there are NO amenities beyond what you would always get at any Marriott hotel. The room finishes are dated. There is no ventilation fan in the bathroom and it gets very steamy during a shower. The window sheers were ripped. The TV was borderline unusable and could not even get ESPN and no ability to watch a streaming service. Mattresses were uncomfortable. Location is near a hospital and there are frequent sirens, especially bad on Saturday night. Room was not available until 4:30 but was supposed to be ready by 4:00. A renovation will fix some of this, but I would check with the hotel to see if the renovation is complete before staying here again.

2026-06-08 • via Tripadvisor
D
didier • couple • be
8
Bien mais pas super
Pros:

Emplacement idéal dans le centre de Chicago. Beaucoup déplacements peuvent se faire à pied.

Cons:

Prix élevé car hôtel assez commun au niveau confort et services.
Petit-déjeuner cher. Préférable de le prendre à l’extérieur si on se contente d’un petit-déjeuner simple.

2026-06-01 • via Nuitee
P
Pablo • solo_traveller • us
8
I recommend it
Pros:

The location, the easiness to check in and out, and the gym.

Cons:

I wish it included breakfast - particularly considering the cost per day.

2026-05-07 • via Nuitee