Garner Hotel Provo South by IHG

Hotels
•
Garner
7.7 (97 reviews)
1515 South University Avenue , Provo , US
+1 801-377-9500

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Free
Children allowed
Pets allowed

Facilities

Shopping on site
Front desk (limited hours)
Free wired internet
Access to nearby indoor pool
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Secured parking
Swimming nearby
Offsite parking discounted rates available
See all facilities

Review Highlights

Pros:
Friendly, responsive staff
Convenient location near highway/restaurants
Comfortable beds
Good coffee
Inviting pool and hot tub
Easy parking
Cons:
Property and rooms showing age (stained carpets, torn flooring, missing grout)
Mold and unpleasant odors reported
Breakfast quality inconsistent / undercooked items
Maintenance issues (broken countertops, door latch, heater, noisy fire alarm)
Occasional nighttime noise (dumpster/garbage)
Missing in-room amenities (no microwave, limited TV channels)

Categories

Cleanliness
6
Mixed reports but leaning negative: several guests reported stained/filthy carpets, mold on bathroom ceilings and unclean hallways/elevators, though a few reviews noted rooms were clean.
Service
9.2
Consistently praised: desk attendants and staff repeatedly described as amazing, friendly and responsive (helped with keys, addressed issues, generally accommodating).
Location
8.8
Generally strong: convenient for through-travel, near highway, restaurants and other hotels; easy parking and good proximity to local points of interest.
Room Quality
5.8
Multiple negatives: property and rooms showing age (torn carpet, missing grout, broken countertops), mold, unpleasant smells and functional issues (heater, latch, fire alarm behavior). A few guests noted comfortable beds.
Amenities
8.1
Mixed but overall positive: inviting pool/hot tub and easy parking; coffee praised. Some issues noted (lukewarm hot tub, fitness A/C not working, missing in-room microwave).
Value for Money
8.2
Perceived as good value for quick stays/layovers: several guests cited price and location as positives despite the property showing its age.
Food and Beverage
7
Mixed: several guests found breakfast bland or undercooked (sausage), while others said the breakfast was good; coffee received positive mentions.
Overall Experience
8.5
Mixed but generally acceptable for short stays: friendly, responsive staff often offset room/property issues; many would return for convenience despite drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Luxurious Amenities
The Fairfield Inn Provo offers a luxurious stay with an indoor pool and free high-speed internet throughout the hotel. Guests can unwind in spacious rooms equipped with well-lit desks, flat-screen cable TV, and ironing facilities.

Delicious Breakfast Options
Start your day right with a hot breakfast buffet at Provo Fairfield Inn. Indulge in Jimmy Dean breakfast sandwiches, hot waffles, and more to fuel up for a day of exploring the nearby attractions.

Convenient Location
Conveniently situated just 2 miles from Seven Peaks Year-round ice arena and summer water park, and 13 miles from Provo Canyon, the hotel provides easy access to popular destinations. Book your stay now to experience comfort and convenience at Fairfield Inn Provo.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PVU

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.7
Based on 97 reviews
Cleanliness: 6
Service: 9.2
Location: 8.8
Room Quality: 5.8
Amenities: 8.1
Value for Money: 8.2
Food and Beverage: 7
Overall Experience: 8.5
A
Aleksea • couple • us
9
2026-03-21 • via Nuitee
J
Jen Gallegos • extended_group • us
9
Nice little getaway
Pros:

The desk attendants were amazing and friendly. Loved the coffee and pool areas. Very clean, even though it was under construction. Would love to stay here again. Bed was super comfortable and the tub relaxing.

Cons:

The bedroom door to the suite didn't latch properly. The bedroom heater didn't work properly. No welcome snack was available. The food in the breakfast area wasn't very flavorful and the sausage was undercooked.

The staff was very responsive to feedback and said that they would have the issues I brought up addressed. I would definitely come back.

2026-03-19 • via Nuitee
B
Beth • solo_traveller • us
10
Super comfortable!
Pros:

Great breakfast and nice crew.

2026-03-11 • via Nuitee
G
Gabriela • couple • us
10
2026-02-26 • via Nuitee
J
JAMIE • couple • us
10
2026-02-13 • via Nuitee
M
Mona • couple • us
7
Hotel needs to be updated. Location was decent. All hotels want you to reuse towels but provide ve
Pros:

Decent location

Cons:

Hotel needed update

2026-01-19 • via Nuitee
T
Tracy • extended_group • us
7
A quick nights stay
Pros:

Location and price

Cons:

It was under construction

2025-12-07 • via Nuitee
T
Tamara • family_with_children • ch
6
Gut für eine Durchreise
Pros:

Die Lage für unsere Durchreise war perfekt - nahe an der Autobahn, neben einer Tankstelle und gegenüber von einem guten Restaurant.

Cons:

Der Geruch in unserem Zimmer war sehr unangenehm.

2025-10-21 • via Nuitee
A
Anna • family_with_children • us
5
Cons:

At 3:30 am a garbage dumpster was being emptied outside our window. We woke up and couldn't get back to sleep. It happened again at 5:30.

2025-10-07 • via Nuitee
K
Kari • family_with_children • us
6
Thank goodness for great staff because the room was subpar at best.
Pros:

People who worked there were amazing and so incredibly nice!

Cons:

The building itself is quite outdated and needs refreshing. Our room had broken granite countertops, places pictures had been ripped off the wall, mold on the bathroom ceiling, and a fire alarm that went off if you left the door open after taking a shower.

2025-09-29 • via Nuitee
A
Archer • couple • us
8
Over all it was a good one night layover for our longer trip.
Cons:

The provide breakfast was less the expected.

2025-09-29 • via Nuitee
C
Celestial • family_with_children • us
5
2025-09-18 • via Nuitee
B
Bernadet • family_with_children • uy
10
Pros:

Espectacular en el viaje hacia Tusayan para visitar el Gran Cañon

2025-09-16 • via Nuitee
L
Linda • couple • us
9
2025-09-15 • via Nuitee
A
Antonio • family
10
Pros:

Clean and convenient location

2025-09-08 • via Nuitee
E
Edward • couple • us
5
Pros:

It was ok

Cons:

Unclean hallways unclean elevator . Carpets so dirty filthy in my room . My feet were very dirty when I went to shower so disgusting .

2025-09-07 • via Nuitee
S
smith • family_with_children • us
8
2025-09-05 • via Nuitee
D
Deborah • couple • us
8
2025-09-04 • via Nuitee
W
William • family
10
Pros:

Bed was comfortable, room temp comfortable, nice room . Thanks

2025-08-28 • via Nuitee
S
Serge • couple • fr
8
Nickel
Pros:

Accueil parfait du personnel

2025-08-28 • via Nuitee