Crowne Plaza Santo Domingo by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.9 (330 reviews)
Avenida George Washington 218 , Santo Domingo , do

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
See all facilities

Review Highlights

Pros:
Great service
Good location
Newly renovated rooms
Cons:
Cleanliness issues
Inconsistent room quality
Miscommunication in restaurant service

Categories

Cleanliness
8.19
There were cleanliness issues reported in the lounge and some rooms not being well-maintained.
Service
10
Most reviews mention great service, though there were some misunderstandings at the restaurant.
Location
9.66
Many reviews indicate a good location with easy access.
Room Quality
8.2
Rooms varied in quality; newly renovated rooms were better, while older rooms were noisy and outdated.
Amenities
8.65
Some amenities like the pool and bar received praise, but others like the empty minibar and broken facilities were criticized.
Value for Money
8.68
Concerns about high prices versus the service and cleanliness were noted, impacting perceived value.
Food and Beverage
8.64
Food quality was rated well, though service issues arose regarding orders not being correctly fulfilled.
Overall Experience
9.19
Despite some issues, several reviewers appreciated the potential and the staff's efforts.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:21

Property Description

Luxurious Accommodations

Experience elegance and comfort at Crowne Plaza Santo Domingo with stylish rooms offering breathtaking sea views, modern amenities, and complimentary Wi-Fi. Each room is designed with contemporary decor, a flat-screen TV, and a cozy work area for your convenience.

Exceptional Dining and Entertainment

Indulge in a culinary journey at Nabu restaurant or grab a coffee at Kaffetto's cafe. Unwind at the pool bar or the lobby bar with refreshing cocktails and live music. With 24-hour room service, your cravings are just a call away.

Relaxation and Recreation

Take a dip in the outdoor pool, unwind in the whirlpool, or pamper yourself at the spa. Stay active at the 24-hour gym or catch up on work at the business center. Free parking and easy access to nearby attractions make your stay hassle-free.

Book now to elevate your stay at Crowne Plaza Santo Domingo and create unforgettable memories.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SDQ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.9
Based on 330 reviews
Cleanliness: 8.19
Service: 10
Location: 9.66
Room Quality: 8.2
Amenities: 8.65
Value for Money: 8.68
Food and Beverage: 8.64
Overall Experience: 9.19
Q
Q3200QUalexm • Solo travel
10
Service comment
Pros:

Excellent, all personnel is very attentive and caring about what you need.

2026-05-23 • via Tripadvisor
R
romelk • couple • us
10
2026-05-21 • via Nuitee
Z
Z8532ANas • Business
10
Great experience
Pros:

Beyanira was amazin all the time

2026-05-19 • via Tripadvisor
A
Angelo • solo_traveller • pr
5
Pros:

Nice luxurious hotel. But outside the colonial area. You can't walk at night outside.

Cons:

Outside the colonial area. You can't walk at night outside. It just stands alone there. Other than the pool. Not much of areas to enjoy.

2026-05-18 • via Nuitee
E
Eduardo • solo_traveller • us
10
2026-05-14 • via Nuitee
J
jessicacB4452HF • Couples
10
Nabu is so worth a visit
Pros:

Nabu makes such incredible food! We had the tuna tartare, dumplings, the Domincan flag plate (a must), and the plantain roll and loved it all. Our servers, Sugeiry, Alexander, and Victor were so attentive and loved joking with us even with our language barrier. Seriously can't wait to eat here again!!

2026-04-19 • via Tripadvisor
P
Pia • family_with_children • pe
6
Baño, pequeño, baño constantemente húmedo, ya que no tiene extractor, buena ocasión. Buena comida, buen personal limpio,
Pros:

Todo limpio y muchas cosas que hacer

Cons:

El precio,el baño ,el baño no tiene extractor,tuvimos un problema con el balcón ya que no abria.

2026-04-17 • via Nuitee
A
Axel • couple • de
8
Überdurchschnittlich gutes Hotel. Empfehlenswert.
Pros:

Gutes Hotel.
Schöne Aussicht ( 11. Etage).
Freundliches Personal.

Cons:

Das Essen im Restaurant hat nicht gefallen.

2026-04-16 • via Nuitee
G
G3865XWmarcof • Business
10
Excellent
Pros:

My experience was really great. Most of my time I was on the pool area. Outstanding service. Norkis was excelent.

2026-04-12 • via Tripadvisor
D
Dorangelli • extended_group • pr
8
Pros:

Staff, location, size of room. Easy to get Uber.

Cons:

The room service breakfast. The description shows something and what they served was not even half of what the menu said. The price for what was offered was toooo expensive. I said it to the person in the front desk and no apologies and no discount offered.

2026-04-06 • via Nuitee
J
Jose Luis • couple • us
10
2026-04-01 • via Nuitee
S
Sylvie • solo_traveller • be
8
Pros:

Le personnel est vraiment top

Cons:

Manque d’expresso au petitdejeuner

2026-03-31 • via Nuitee
J
Jet02586180734 • Friends getaway
10
Great Customer Service
Pros:

Great hotel with excellent customer service. Attentive to the needs of myself and my friends. In particular, Sugeiry Paylino in the restaurant was awesome!

2026-03-30 • via Tripadvisor
J
Julio • solo_traveller • do
8
2026-03-26 • via Nuitee
A
ALFARO ZAMORA • couple • cr
9
Buen lugar para un bello país.
Pros:

Si

Cons:

El baño muy pequeño en proporción con el resto del área de la misma

2026-03-23 • via Nuitee
P
Pilar • couple • es
8
Normal
Pros:

Buenas instalaciones y el gimnasio estaba genial

Cons:

La habitación era amplia pero el
Servicio de habitaciones deficiente. No nos dirían sino 2 toallas de baño y nada de manos . Tenía cafetera pero no funcionaba y no pusieron vasos para el café. Las lámparas de la cama no funcionaban.

2026-03-13 • via Nuitee
J
JGR001 • Solo travel
8
A pleasurable experience at Santo Domingo's Crowne Plaza
Pros:

Crowne Plaza in Santo Domingo lives up to the Crowne Plaza standard of 'being very good'. It sits on George Washington Avenue, the main road running beside the bay. The lobby is spacious, the lifts are stunning with stone walls, and like other secure hotels, you have to tap the card before you can press your floor.

We were booked for two nights (actually, the second half of one night, and the first half of the second night, since we got to the hotel at 5 am and had to leave at 2 am) and we were disappointed that the junior suite we had booked wasn't available when we arrived. They did say it would be available the following night but since we would only use the room for 12 hours and had to move our things after getting back from our tour, we just said no.

Breakfast was on the 1st floor. It was a decent spread thought not totally impressive - no veggies for example. We were also given access to the Lounge on the 14th floor, a benefit we really appreciated on our last night before heading back for home.

No fault of the hotel but we were there on the day of the marathon so George Washington Avenue was closed. Our taxi driver from the airport couldn't find a way to get close enough to the hotel; our tour guide didn't show up as well since he also had the same difficulty.

2026-03-12 • via Tripadvisor
J
Jorge • couple • us
7
2026-03-12 • via Nuitee
H
Hector • solo_traveller • pe
10
2026-03-08 • via Nuitee
7
766yl • Family
10
Great service and hospitality.
Pros:

Miguel Gomez is amazing! He is very professional and creates a welcoming environment. He prepared a Micky virgin cocktail while I waited for my room to be ready.

2026-03-07 • via Tripadvisor