The Sefton

Hotels
8.2 (4588 reviews)
Harris Promenade , Douglas , GB

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Good breakfast
Cons:
Dated facilities
Room quality issues
Noise disturbances

Categories

Cleanliness
7.59
Some reviews noted dated facilities and shabby room quality, affecting the perception of cleanliness.
Service
9.06
Staff were frequently praised for being friendly and helpful, contributing positively to the service rating.
Location
9.1
Multiple reviews highlighted the prime location near shops and restaurants, making it a strong point.
Room Quality
7.05
Several reviews mentioned tired-looking rooms and issues with furniture and cleaning.
Amenities
7.58
Amenities received mixed feedback, with issues like small pools and dated decor.
Value for Money
8.54
Good value was mentioned in context of location and breakfast, justifying a higher score.
Food and Beverage
8.09
Breakfast received positive remarks, though overall food options were not frequently discussed.
Overall Experience
8.56
Overall sentiment was generally positive, with several guests expressing a happy stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:26

Property Description

Indulge in Luxury at Sefton Hotel

Unique Indoor Water Garden: Discover a serene oasis within the hotel featuring a swimming pool and tranquil water garden, perfect for relaxation.

Culinary Delights: Savor a diverse culinary experience at Bonzai Pan Asian restaurant, offering a fusion of flavors from various Asian cuisines.

Wellness and Convenience: Unwind at The Fountain health club with its pool, gym, and rejuvenating beauty treatments. Additionally, take advantage of The Library for a peaceful retreat and modern amenities for your convenience.

Experience luxury and comfort at Sefton Hotel - book your stay now to enjoy all these exceptional amenities and more!

Important information:

Extra beds/cots may be available depending on room type.

When booking more than 7 rooms, different policies and additional supplements may apply.

Please note the Sefton Hotel will be carrying out works to the front of the building which requires scaffolding between 1st January 2024 - 1st April 2024. The work carried out will be during the day and we expect little to no disruption to guests staying in our Atrium rooms, Standard rooms or Suites. Guest can still utilize the rest of the building. Sir Norman's Bar and Bonzai Restaurant will operate as normal.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IOM

Location

Guest Reviews

8.2
Based on 4588 reviews
Cleanliness: 7.59
Service: 9.06
Location: 9.1
Room Quality: 7.05
Amenities: 7.58
Value for Money: 8.54
Food and Beverage: 8.09
Overall Experience: 8.56
I
IanT50 • couple • gb
8
Stylish building. Comfortable and clean. Parking problematic.
Pros:

Imposing building inside and out.
We had an attractive and good sized room facing the pretty atrium, which was different.
Our room was clean, comfortable and quiet, and we slept very well.
Very friendly and helpful staff.
In the heart of Douglas close to the ferry terminal although we spent our days driving round the island.
We did not have breakfast, but evening meals in the Asian restaurant and bar were good.

Cons:

Although we did eventually park in the hotel’s underground car park it took several attempts until a space became available. With limited parking on the road, this created stress and wasted time, detracting from the overall experience. The car park is tight with some narrow bays.

2026-09-19 • via Nuitee
K
Karl • solo_traveller • gb
8
Sefton in september
Pros:

We thought the atrium room was very nice feature , small adequate pool .
The staff were extremely helpfull , polite and happy and the location was good for us

Cons:

We found the bed a little hard on the first night , when we mentioned this a topper was put on the bed which rectified.
The car park is a little small for size of hotel but its a town centre hotel ..it is what it is

2026-09-19 • via Nuitee
G
Gary • couple • gb
2
Outdated overpriced hotel
Pros:

The breakfast and location

Cons:

The hotel is dated and was far too hot to stay we cut our trip by two nights because the room was unbearably hot! The staff wasn’t that helpful until we actually checked out! £180 a night is outrageous for this kind of hotel

2026-09-18 • via Nuitee
B
Brian • couple • ie
7
Loved the location and the hotel generally but they could improve on the areas mentioned above.
Pros:

Breakfast was OK- pastries were very limited

Cons:

No air conditioning. Room was a bit stuffy as no outside windows - only internal window and balcony onto atrium.
No sauna although it was advertised as having one.
Gym was basement room with zero air flow and a bunch of old machines.

2026-09-17 • via Nuitee
M
Malgorzata • couple • gb
9
Pros:

Great location Lovely view.

Cons:

Fan in bathroom not working. No parking.

2026-09-17 • via Nuitee
R
Richard • solo_traveller • gb
10
Pros:

Excellent welcoming staff, fabulous room. Perfect location

2026-09-17 • via Nuitee
G
Glynn • extended_group • gb
8
Pros:

Great location
Comfortable rooms
Great breakfast
Secure parking

2026-09-17 • via Nuitee
K
Keith • couple • gb
9
2026-09-17 • via Nuitee
P
Parsons • couple • gb
3
Wouldn't come again
Pros:

Bed was comfy and large bath

Cons:

The room was far too hot in the atrium it was like sleeping in a greenhouse even with the door open. The atrium side of it was filthy and the swimming pool was dangerous it sinks into the middle, it was cold and me being 6 months pregnant slipped in the pool due to the sudden drop. When I reserved this room back in January it was £500, upon paying at the hotel it was £660. One receptionist was rude and didn't know how to smile (the others where lovely)

2026-09-16 • via Nuitee
K
Ken • family_with_children • gb
9
We had a lovely stay. The hotel was fabulous
Pros:

Breakfast was excellent

Cons:

Nothing

2026-09-16 • via Nuitee
J
Joe • solo_traveller • gb
8
2026-09-16 • via Nuitee
G
Gail • couple • im
9
Spoiled by food
Pros:

Room was clean, staff welcoming and helpful

Cons:

The food was bad. I was awake most of the night with gut pain, fries were reheated and swimming in grease.
Burger was not Manx as advertised. It was so greasy it poured onto the plate. Sir Norman’s bar

2026-09-16 • via Nuitee
S
Susan • solo_traveller • gb
9
2026-09-15 • via Nuitee
G
Geoff Rawlinson • couple • gb
7
Okay
Cons:

4 night/ 5 day stay and the roo went totally untouched as far as cleaning or servicing the bathroom with fresh towels or toilet rolls. Having previously stayed here we were very disappointed that Manx Kippers are no longer offered at breakfast obviously a cut back but not the best cut back whilst being in the Isle of Man, I would not have minded if they were offered at a supplementary cost but just cutting them completely was poor.

2026-09-15 • via Nuitee
J
Julie • couple • gb
9
Excellent location, clean comfortable hotel ideal for exploring the island. I would definitely start here again
Pros:

Location, room with sea view, room made up and restocked on demand made a more relaxed stay

Cons:

There was nothing to dislike

2026-09-15 • via Nuitee
M
Melanie • solo_traveller • gb
9
Loved my stay here and would definitely recommend to others
Pros:

Beautiful hotel with stunning atrium, lots of space in the room and on balcony. Friendly and helpful staff. Very comfortable. Swimming pool.

Cons:

Maybe decorate the gym area

2026-09-14 • via Nuitee
J
Jill • solo_traveller • gb
8
Perfect location, staff very helpful
Pros:

Location was perfect, staff very nice

Cons:

A little tired in places but was very clean

2026-09-14 • via Nuitee
M
MEL • couple • gb
10
Pros:

EXCELLENT IN ALL ASPECTS

2026-09-14 • via Nuitee
J
James • couple • gb
10
2026-09-13 • via Nuitee
R
Rosie • family_with_children • gb
10
Another great stay
Pros:

Another great stay at the Sefton, easily the best hotel on the island. The staff are the real stars of this place.

2026-09-13 • via Nuitee