DoubleTree by Hilton West Edmonton

Hotels
•
Doubletree by Hilton
8.3 (683 reviews)
16615- 109th Avenue , Edmonton , CA
+1 780-484-0821

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms and good housekeeping
Attractive property and pleasant accommodation
Close to West Edmonton Mall (excellent location)
Friendly/helpful staff noted by several guests
Buffet described as amazing
Cons:
Booked room type unavailable (wrong bed) and inconsistent room allocation
Manager/booking handling was poor; unresolved refund and insurance charge issues
No microwave and very old coffee machine in-room
Room service food presentation and taste were poor (despite prompt delivery)

Categories

Cleanliness
10
Multiple reviews explicitly call the property 'clean'; housekeeping appears strong and was praised (e.g., 'Clean' and positive notes about room condition).
Service
6.9
Mixed service sentiment: some staff described as 'very pleasant and helpful', but a severe negative incident with the manager (threatening to call security, poor handling of a booking issue and delayed written confirmation) lowers the score.
Location
10
Location is explicitly praised (close to West Edmonton Mall), a clear positive for guests.
Room Quality
6
Room-related issues were reported (booked two queens but given a single double; offering a folding bed), indicating inconsistent room allocation and disappointment for some guests.
Amenities
9
Amenities are generally good (notably the buffet and on-site facilities), though some guests noted negative specifics like no microwave and an old coffee machine.
Value for Money
5.5
Value concerns raised due to unresolved charges and refunds (missing refund for room and an unwanted insurance charge), which harmed perceived value for affected guests.
Food and Beverage
10
Food sentiment is mixed but strong overall: buffet described as 'amazing' and room service was prompt (but had poor presentation/taste). The excellent buffet lifts the overall F&B rating.
Overall Experience
9
Overall impressions are mixed: many positive comments about attractiveness, cleanliness, location and buffet, but major negative experiences (booking failures, poor management response, refund issues) affected some stays. On balance, positive amenities and location drive a generally favorable overall perception for most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

On-Site Restaurant and Bar
Indulge in delicious cuisine and drinks without leaving the comfort of the hotel at the on-site restaurant and bar.

Modern Amenities
Relax in style with free Wi-Fi, a 42” flat-screen cable TV, and a mini fridge in every air-conditioned room.

Leisure and Business Facilities
Take advantage of the 24-hour indoor pool and fitness center, as well as the convenient business center.

Book now to experience the convenience and comfort of DoubleTree by Hilton West Edmonton.

Important information:

Please note, the hot tub is closed indefinitely.

All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Proof of vaccination is not required to check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YEG

Location

Guest Reviews

8.3
Based on 683 reviews
Cleanliness: 10
Service: 6.9
Location: 10
Room Quality: 6
Amenities: 9
Value for Money: 5.5
Food and Beverage: 10
Overall Experience: 9
M
Matthew • couple • gb
8
2026-10-31 • via Nuitee
T
Tanya • couple • ca
10
2026-10-27 • via Nuitee
U
Utsav • couple • ca
6
Cons:

No microwave and very old coffee machine

2026-10-26 • via Nuitee
E
Elda • couple • ca
9
Attractive, pleasant accommodation with very nice staff
Pros:

It is an attractive hotel, close to the West Edmonton Mall, and the staff seem very pleasant and helpful.

Cons:

We ordered room service the first night as our flight was late arriving and we were tired and didn’t want to go down to the restaurant. The food was delivered quite promptly which was nice, but came in a brown paper bag and was not very appealing or particularly tasty.

2026-10-22 • via Nuitee
M
Marvin • couple • fr
6
Pros:

Bel hôtel

Cons:

J’ai réservé une chambre avec 2 lit queen size et arrivé le jour j on m’annonce qu’on me donne une chambre avec un seul lit double. Un peu déçu

2026-10-22 • via Nuitee
G
Gevorgyan • family_with_children • ca
1
Booked Room Unavailable, Unforgettable Stress and Discomfort, and Still Waiting for a Refund.
Pros:

I had an extremely disappointing experience at DoubleTree by Hilton West Edmonton on October 17, 2026.

I booked and prepaid for one night in a room with two queen beds for two adults and two children. When we arrived and opened our room door, we were shocked to discover only one bed. We immediately returned to reception.

The receptionist, who appeared to be the manager, apologized but explained that the room type we had booked was unavailable. Instead, he offered a folding bed or other alternatives that were significantly different from what we had reserved and paid for. We could not accept these arrangements for our family.

What made the situation even worse was the treatment we received. I politely requested written confirmation that the hotel could not provide our booked room. Although the manager initially agreed, I had to insist for approximately 30 minutes before receiving a written response. During this frustrating exchange, he even threatened to call security if I did not leave.

We ultimately left without staying because the hotel could not provide the accommodation we had purchased.

Earlier that day, I had also spent approximately 2–3 hours contacting Booking.com and its insurance provider about an additional $100 travel insurance charge that I had not intended to purchase. Despite my repeated requests, that issue remained unresolved.

Although the hotel returned my $50 damage deposit, I have still not received a refund of the $222.38 room charge or the $100 insurance charge — a total of $322.38.

I booked a hotel room for my family, not hours of arguments, unnecessary stress, and a dispute over services that were never provided as agreed.

I believe that when a hotel cannot provide the room a guest has booked and prepaid for, it should acknowledge the mistake, treat the guest respectfully, and promptly arrange a full refund.

Very disappointing experience.

Cons:

What I disliked most was the entire experience my family and I had after arriving at approximately 9:00 PM. We were tired and simply wanted to check in, get some sleep, and wake up early the next morning for our already planned activities.

Instead, we were unpleasantly surprised to discover that the room provided did not match what we had booked and paid for. Nobody at reception informed us beforehand that our reserved room type was unavailable. We had to discover this ourselves after opening the room door.

What followed was even more disappointing: the manager’s attitude, the lack of a reasonable solution, and the unnecessary stress caused to my family.

I still wonder why we were given a room that clearly did not match our reservation without any prior explanation. Was this an intentional decision, or did the hotel simply expect us to accept whatever room was provided?

A family arriving at 9:00 PM should not have to experience this kind of surprise, especially at a hotel carrying the Hilton name.

2026-10-19 • via Nuitee
R
Rebecca • solo_traveller • ca
10
2026-10-17 • via Nuitee
D
Daniel • family_with_children • ca
5
2026-10-13 • via Nuitee
T
Temuge • family_with_children • mn
5
2026-10-10 • via Nuitee
J
Jonathan • couple • us
10
2026-10-07 • via Nuitee
Фурда • couple • ca
7
2026-09-16 • via Nuitee
B
Benhard • solo_traveller • ca
4
2026-09-14 • via Nuitee
A
Anthony • couple • ca
10
2026-09-13 • via Nuitee
T
Travis • family_with_children • ca
8
I wouldn’t mind staying again
Pros:

Clean and the buffet was amazing!

2026-09-08 • via Nuitee
C
Champika • family_with_children • ca
10
Pros:

I had a wonderful stay at Hilton. The hotel was clean, comfortable, and well maintained. The room was spacious and cozy, and everything was organized nicely. The staff were friendly, professional, and very helpful throughout our stay.

The location was convenient, and the overall atmosphere was relaxing and welcoming. I really enjoyed the excellent service and the quality of the facilities. It was a great experience from check-in to check-out.

I would definitely recommend Hilton to anyone looking for a comfortable and enjoyable stay. I would be happy to stay here again on my next trip!

2026-09-08 • via Nuitee
C
Cyril • couple • ca
10
Great room and bathroom . Breakfast was great too
Pros:

Clean and good bedroom

Cons:

Nothing

2026-09-07 • via Nuitee
T
Tosin • solo_traveller • ca
9
2026-09-07 • via Nuitee
A
Alexander • solo_traveller • ca
8
Pros:

Updated and clean building

2026-09-07 • via Nuitee
L
Lual • family_with_children • ca
8
2026-09-07 • via Nuitee
C
Christine • couple • ca
1
Our bathroom was not clean when brought to the hotels attention was assured it would be taken care of returned at 1130 a
Pros:

Location

Cons:

Very unclean

2026-09-06 • via Nuitee