Royal Hotel West Edmonton, Trademark Collection by Wyndham

Hotels
•
Trademark
8.2 (703 reviews)
10010 178 Street , Edmonton , ca

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good value for money
Convenient location
Cons:
Cleanliness issues
Outdated room features
No pool availability

Categories

Cleanliness
7.66
Reviews indicated issues with room cleanliness, including trash left on the floor and dated hallways.
Service
8.93
Staff received numerous compliments for friendliness and helpfulness.
Location
9.17
Guests appreciated the convenient location near major attractions.
Room Quality
7.12
Rooms were spacious but some guests mentioned outdated decor and cleanliness issues.
Amenities
7.65
The absence of a swimming pool was noted; other amenities met expectations.
Value for Money
8.61
Many guests felt they received good value for the price, despite some concerns.
Food and Beverage
8.16
Breakfast was generally praised, though some mentioned extra charges for items.
Overall Experience
8.33
Reviews expressed a mix of satisfaction with location and service, but some complaints affected overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 22:16

Property Description

Modern Accommodations
The Royal Hotel West Edmonton, Trademark Collection by Wyndham, offers contemporary guestrooms with convenient amenities like coffeemakers and work areas. Unwind after a busy day by watching an in-room movie.

Relaxing Facilities
Guests can enjoy the on-site fitness centre to stay active and refreshed during their stay. After a productive session in the business centre, indulge in a casual meal at Steel's Cafe & Grill, open for breakfast, lunch, and dinner.

Convenient Location
Located just 2 km from West Edmonton Mall and a short drive from Edmonton city centre, this hotel provides easy access to popular attractions. Explore the city with ease, with the Royal Alberta Museum only a 9-minute drive away.

Book your stay at Royal Hotel West Edmonton now for a memorable experience!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note, when booking more than 5 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YEG

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.2
Based on 703 reviews
Cleanliness: 7.66
Service: 8.93
Location: 9.17
Room Quality: 7.12
Amenities: 7.65
Value for Money: 8.61
Food and Beverage: 8.16
Overall Experience: 8.33
S
Sharon • couple • ca
6
Good
Pros:

Good location

Cons:

Carpet everywhere

2026-05-29 • via Nuitee
S
Sara • family_with_children • ca
7
2026-05-19 • via Nuitee
S
Smith • family_with_children • ca
5
It was ok
Pros:

The breakfast is always really good. It's what brings us back here. The staff is always pleasant and it's a pretty good value.

Cons:

The shower didn't have a fan so it was very damp feeling and no way to get fresh air. The tub drained so slowly that it was like Ibwas having a bath and shower.

2026-05-18 • via Nuitee
C
Curtis • couple • ca
9
2026-05-17 • via Nuitee
J
Josie • solo_traveller • ca
5
Pros:

Staff was great
Restaurant staff and front desk staff were great

Cons:

The pillows are way to big
The wifi sucked
AC kept turning off

2026-05-12 • via Nuitee
M
Myrna • solo_traveller • ca
10
2026-05-11 • via Nuitee
L
Larry Sloan • couple • ca
5
Adequate
Pros:

Breakfast okay.

Bed was very comfy

Cons:

Fridge worked but was noisy

Hotel is old and tired.

2026-05-11 • via Nuitee
J
John • couple • ca
9
2026-05-11 • via Nuitee
D
Dermy1 • solo_traveller • ca
4
Didn't get the room that booking said we were getting
Pros:

Breakfast was really good

Cons:

Expected of getting 2 queen beds and only got one.... .. Parking was not good

2026-05-11 • via Nuitee
J
Jorge • family_with_children • pe
6
Pros:

Ubicación

Cons:

No había mucha variedad en el desayuno

2026-05-07 • via Nuitee
R
Randy • couple • ca
8
2026-05-04 • via Nuitee
A
Andrea • family_with_children • ca
10
2026-04-15 • via Nuitee
A
Ashley • solo_traveller • ca
10
2026-04-11 • via Nuitee
4
473jeromeb • NONE
6
Disappointing Stay After Great Past Experiences
Pros:

I booked a 3-night stay for my family at Royal Hotel West, which has always been our go to place because of our great previous experiences. Unfortunately, this recent stay was quite disappointing. I requested a top floor room to avoid footstep noise. However, we were assigned a room right next to the elevator without being asked if that was okay. Our first night turned into a nightmare. There was nonstop noise between 1 a.m. and 4 a.m. The ice maker kept refilling, people were coming from the bar and loudly gathering near the elevator—talking, shouting, and running in the hallway. To make things worse, the air conditioning in our room was so loud it sounded like an airplane taking off. The next morning, I requested to move to another room. Emma and Mina from the front desk were very understanding and handled our request graciously. Unfortunately, the new room also had issues as there was a lot of hair on the bed, and the sheets were obviously crinkled, suggesting they hadn’t been changed. When I brought this up to the supervisor, she said it was from the laundry and didn’t offer to replace the bedding, which was disappointing. After that, the rest of our stay was peaceful, and we were finally able to rest well. On a positive note, the breakfast staff were fantastic, very polite, attentive, and the breakfast itself was delicious. The dining area’s ambiance was also wonderful, which helped end our stay on a better note.

Overall, while we’ve loved Royal Hotel West in the past, this experience fell short of expectations. I hope the management addresses these issues so guests can once again enjoy the level of comfort the hotel is known for.

2026-04-09 • via Tripadvisor
L
Lisa • family_with_children • ca
9
2026-04-05 • via Nuitee
C
Crystal • extended_group • ca
9
Would definitely stay again
Pros:

Good location

Cons:

Clean Safe comfortable

2026-04-02 • via Nuitee
E
Elliott • solo_traveller • ca
4
Pros:

Breakfast, price , staff

Cons:

Room was very noisy, it was 28 degrees when we walked in the room, fridge made bad noises,

2026-03-30 • via Nuitee
A
Anita • couple • ca
9
Always good to stay here.
Pros:

Great location for us.

2026-03-29 • via Nuitee
P
Patrick • couple • ca
7
2026-03-26 • via Nuitee
W
woodward • couple • ca
9
2026-03-24 • via Nuitee