Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Pool cleanliness issues
Service inconsistencies at breakfast

Categories

Cleanliness
8.35
Concerns mentioned about pool cleanliness and messy tables.
Service
9.35
Friendly and helpful staff mentioned positively in several reviews.
Location
9.35
Excellent location close to shopping center, positively noted in reviews.
Room Quality
8.85
Beautifully designed rooms highlighted in the feedback.
Amenities
8.85
Swimming pool service and additional amenities need attention, but overall satisfactory.
Value for Money
8.35
Experience felt not significantly better than cheaper options.
Food and Beverage
8.85
Food quality was good, though breakfast buffet had some service issues.
Overall Experience
9.25
A mix of good and disappointing experiences led to the overall positive sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:26

Property Description

Luxurious Accommodation in Melbourne's Fashion Capital
Hotel Chadstone Melbourne, MGallery offers a sophisticated stay in the heart of Chadstone, Melbourne's fashion hub. Indulge in world-class dining, shopping, and entertainment just steps away from the hotel.

Exclusive Rooftop Amenities
Guests can unwind at the indoor heated rooftop pool, sip on cocktails at the exclusive rooftop bar, pamper themselves at the day spa, and stay active at the fitness centre.

Stylish Rooms and Dining Experiences
Each spacious room boasts modern decor with a chic colour scheme. Enjoy amenities like air conditioning, Bluetooth-enabled LCD TV, and a luxurious bathroom with an oversize rain shower. Delight your taste buds at Altus Bar, Lounge & Dining or the ground floor restaurant.

Experience luxury and convenience at Hotel Chadstone Melbourne, MGallery.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

8.9
Based on 2828 reviews
Cleanliness: 8.35
Service: 9.35
Location: 9.35
Room Quality: 8.85
Amenities: 8.85
Value for Money: 8.35
Food and Beverage: 8.85
Overall Experience: 9.25
A
Amy solo_traveller au
7
My daughter and I had a wonderful stay and will come again
Pros:

The room was clean and well laid out. The pool was great for kids and the breakfast was phenomenal

Cons:

The noises at night were very loud - the traffic outside and the neighbours were screaming at each other outside our room at 1:30am.

2026-05-30 via Nuitee
M
M Rasin family_with_children au
10
2026-05-30 via Nuitee
S
Sarah family_with_children au
10
2026-05-30 via Nuitee
D
Deanne family_with_children au
8
2026-05-30 via Nuitee
M
Mace family_with_children au
9
2026-05-29 via Nuitee
C
Caillin couple au
10
2026-05-26 via Nuitee
M
Meredith Stevenson solo_traveller au
10
2026-05-25 via Nuitee
S
Sally couple au
9
2026-05-24 via Nuitee
C
Cynthia solo_traveller au
9
2026-05-24 via Nuitee
A
ANASTASIA couple au
9
Fantastic location part of the Chadstone shopping centre. Was raining but was all undercover to get into the centre
Pros:

Location location. Loved the complimentary infused water near in the lobby

2026-05-23 via Nuitee
L
Lauren couple au
9
2026-05-23 via Nuitee
S
Sarah couple au
7
Pros:

Rooms were nice had a suite

Cons:

Very disappointed that we spend over $1000 for a night and we did not even get a bottle of water beside the bed this would cost nothing especially having a suite really disappointed

2026-05-21 via Nuitee
M
Moya couple au
10
2026-05-20 via Nuitee
A
Anthony couple au
10
Good time and the whether was perfect for Melbourne for that time of the year, for a change.
Pros:

Every thing was perfect thank for the perfect experience.

Cons:

N/A

2026-05-20 via Nuitee
A
aman solo_traveller nz
10
Pros:

Excellent location right next to the mall for food and shop. They have friendly staff and amazing breakfast buffet.

2026-05-18 via Nuitee
K
Kingwell couple au
10
2026-05-18 via Nuitee
S
Sylvana solo_traveller au
10
2026-05-18 via Nuitee
G
Glenis couple au
10
2026-05-17 via Nuitee
S
Sam solo_traveller gb
7
Beautiful hotel, shame I encountered two unacceptable incidents of poor service.
Pros:

Beautiful fixtures and fittings in room. Nice breakfast. Loved the theme throughout and the lobby and library.

Cons:

Shower was old dirty and weak water flow. One member of staff was very rude on front desk. Poor service there. Also got woken up in my sleep at night by persistent phone call asking me if I had ordered some take out food which I hadn’t. Not sure how this mistake gets made? Couldn’t go back to sleep. Not impressed.

2026-05-17 via Nuitee
N
Nick couple au
8
Top level hotel, best outside the CBD, awesome team of people focused on service.
Pros:

I didn't actually make it to breakfast as my colleagues in China had a 'public holiday catch-up day's today. I'll have breakfast next time.

Cons:

The bed was probably the let down overall. It was a fairly pricey night but... what isn't expensive these days.

2026-05-16 via Nuitee