Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location (near metro/parking)
Friendly and helpful staff
Spacious, comfortable rooms
Good parking options
Some positive breakfast experiences (buffet)
Cons:
Cleanliness inconsistencies (cockroaches, odors, dirty carpet edges)
Poor breakfast quality and high price
Noisy air conditioning and some aged/worn room equipment
Extra charges for parking and costly breakfast
Serious service failure: withheld deposit without clear justification

Categories

Cleanliness
6.5
Multiple reviews mention cleanliness issues: 'cafards dans les couloirs', moquette and skirtings needing cleaning, sewer smell in bathroom; some rooms reported as 'chambre nickel' but overall cleanliness is inconsistent.
Service
9.5
Staff are frequently described as welcoming, smiling and helpful ('personnel accueillant et serviable', 'arrangeants'); however there is a serious service failure in one review regarding retention of a €200 deposit with poor communication.
Location
10
Location repeatedly praised: 'localisation au top', close to metro and parking available — consistently cited as a strong positive.
Room Quality
8.5
Rooms are often described as spacious and comfortable with good bedding and equipped bathrooms; some issues noted (firm bed, noisy AC, aged fixtures) but overall room quality is above average.
Amenities
7.5
Amenities present (parking, safe, small fridge, toiletries) and generally functional, though some equipment is old or worn (rusty AC grille, old hairdryer) and parking is an extra charge.
Value for Money
7
Mixed value: some guests find the price/parking offer attractive, others complain the property is mediocre and the breakfast price is high; the withheld deposit incident strongly hurts perceived value.
Food and Beverage
6.5
Several negative comments about breakfast quality and price ('appalling', burnt bacon, limited choice, expensive at €20.50), though a few reviewers praised a good buffet — overall F&B is a weak point.
Overall Experience
8.5
Overall stays are generally positive (many 'Bon séjour', 'Très bon séjour') thanks to location and friendly staff, but issues with cleanliness, breakfast and a notable deposit dispute temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Modern Accommodations
Novotel Marseille Centre Prado offers air-conditioned guest rooms with flat-screen TVs, mini-fridges, and free Wi-Fi. Enjoy the convenience of in-room coffee and tea facilities, along with complimentary toiletries in the bathrooms.

Culinary Delights
Indulge in a delectable dining experience at Novotel Café, where you can savor seasonal dishes and daily specials. From salads to desserts, the menu boasts a variety of options to please every palate. Unwind with a glass of wine in the inviting open space.

Convenient Location
Situated in a prime business district, the hotel is near Périer Metro Station for easy city access. Explore nearby attractions like the Orange Velodrome Stadium, Centre de Congrès, and the Old Port—all easily reachable by transit. Don't miss out on the vibrant La Canebière Boulevard just 2 km away.

To experience the perfect blend of comfort, cuisine, and convenience, book your stay at Novotel Marseille Centre Prado today.

Important information:

Please note that children under 16 years old can enjoy breakfast for free.

Please note that a cot can be provided upon prior request depending on the occupancy of the room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MRS

Location

Guest Reviews

8
Based on 1705 reviews
Cleanliness: 6.5
Service: 9.5
Location: 10
Room Quality: 8.5
Amenities: 7.5
Value for Money: 7
Food and Beverage: 6.5
Overall Experience: 8.5
V
Virginie • solo_traveller • fr
8
2026-10-31 • via Nuitee
M
Maître Hamid • family_with_children • ma
7
Pros:

Un petit peu

Cons:

La propriété est médiocre
La restauration est aussi médiocre

2026-10-25 • via Nuitee
P
PATRICK-MONTEAU • solo_traveller • fr
10
2026-10-25 • via Nuitee
M
Myriam • solo_traveller • fr
8
2026-10-19 • via Nuitee
M
malicia • extended_group • fr
2
Soyez vigilants
Cons:

Très mauvaise expérience. L’hôtel m’a prélevé la totalité de ma caution, soit 200 €, sans m’en avertir au préalable, alors que je suis repartie avec le sourire du personnel et sans qu’aucun problème ne me soit signalé. La chambre était nickel, sans odeur de cigarette ni aucune trace de dégradation. On m’a accusée d’avoir fumé dans la chambre, alors que je suis NON fumeuse et que je n’y ai pas fumé. Finalement, les 200 € ont été retenus sous prétexte que l’alarme incendie de ma chambre s’était déclenchée, sans justification claire. Malgré de nombreuses démarches et réclamations, l’hôtel a toujours refusé de me rembourser ou de faire le moindre geste commercial. Je trouve inadmissible de retenir l’intégralité d’une caution pour un tel motif, sans preuve concrète ni explication cohérente. Soyez vigilants avec votre caution !

2026-10-18 • via Nuitee
N
Nathanael • couple • fr
8
2026-10-12 • via Nuitee
C
Carla • couple • pt
7
2026-10-11 • via Nuitee
S
Sophie • couple • fr
3
Je ne conseille pas à mes amis et ni famille
Pros:

Le petit déjeuner

Cons:

La chambre pour 4 étoile bof j’ai connu mieux

2026-10-11 • via Nuitee
X
Xuan Thang • family_with_children • de
9
2026-10-10 • via Nuitee
G
Ghrieb • solo_traveller • fr
7
2026-10-10 • via Nuitee
P
Pascaline • solo_traveller • fr
9
Pros:

Chambre, restaurant. Plat du jour pas cher

Cons:

Rien

2026-10-09 • via Nuitee
P
Patrick • couple • fr
7
Pros:

Bon Novotel

2026-10-08 • via Nuitee
M
Marianne • couple • fr
8
Très bonne nuit
Pros:

Un peu dommage de devoir rajouter le prix d'un parking...heureusement avec une ristourne grâce à un partenariat Hôtel / Gestionnaire du parking.
Chambre nickel propre, sdb parfaite.

Cons:

Lit un peu ferme

2026-10-08 • via Nuitee
M
Margot • solo_traveller • fr
7
2026-10-08 • via Nuitee
J
Jean-Cedric • solo_traveller • fr
10
Une valeur sûre. Petit dejeuner extra.
Pros:

Bon emplacement. Personnel accueillant et serviable. Petit dejeuner buffet extra, de grande qualité.
Chambre spacieuse.

2026-10-07 • via Nuitee
G
Guillaume • solo_traveller • es
7
2026-10-07 • via Nuitee
Z
zoulikha • solo_traveller • fr
9
2026-09-16 • via Nuitee
T
Trinity • couple • gb
5
Don’t eat the breakfast
Pros:

Clean comfy room and close to metro

Cons:

The breakfast was appalling for the cost, dirty, barely any choice and the bacon was burnt every day. I raised a complaint and have been ignored. Do not add on the breakfast!

2026-09-16 • via Nuitee
B
breton • solo_traveller • fr
10
2026-09-14 • via Nuitee
S
Samia • family_with_children • fr
1
Cafard dans le couloirs
Cons:

Des cafards dans les couloirs

2026-09-14 • via Nuitee