Novotel Southampton

Hotels
•
Novotel
8 (3846 reviews)
1 West Quay Road , Southampton , gb
+44 23 8107 2800

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Comfortable rooms
Friendly staff
Good location
Cons:
Cleanliness issues
Food quality
Service inconsistencies

Categories

Cleanliness
7.33
Some parts of the room were dirty; there were issues reported with cleanliness.
Service
8.8
Overall staff were friendly and helpful, though there were instances of rudeness from specific staff.
Location
8.84
Multiple reviews praised the location as convenient for accessing various attractions.
Room Quality
7.79
Rooms were described as comfortable, yet outdated in some areas.
Amenities
7.82
Breakfast options were noted as lacking in variety and quality.
Value for Money
8.28
Generally considered good value based on location and comfort.
Food and Beverage
6.83
Complaints about breakfast being subpar and service issues during dining experiences.
Overall Experience
8.3
Mixed reviews but a generally positive sentiment about returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 15:59

Property Description

Port Views and Central Location
Located in the heart of Southampton, Novotel offers stunning views of the port and convenient proximity to the train station.

Luxurious Amenities
Indulge in the hotel's indoor swimming pool, fitness centre, sauna, and complimentary WiFi. Relax in the bar/lounge or enjoy a delicious meal at the on-site restaurant.

Family-Friendly Features
With spacious rooms equipped with sofa beds and amenities like video games and a children's menu, Novotel ensures a comfortable stay for families. Plus, kids stay free and families can enjoy late check-out on Sundays.

Experience the perfect blend of comfort and convenience at Novotel Southampton. Book your stay now for a memorable experience!

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the parking charges shown are for residents only, not external guests.

Please note that the credit card used to book must be presented on arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Location

Guest Reviews

8
Based on 3846 reviews
Cleanliness: 7.33
Service: 8.8
Location: 8.84
Room Quality: 7.79
Amenities: 7.82
Value for Money: 8.28
Food and Beverage: 6.83
Overall Experience: 8.3
F
Fulbrook • solo_traveller • gb
8
Pros:

The staff. Friendly, gave information about the area. Good

Cons:

Rats

2026-09-05 • via Nuitee
M
MIGUEL • couple • br
9
2026-09-05 • via Nuitee
P
Pauline • couple • gb
9
Nice hotel; very convenient for the cruise.
Pros:

Staff were lovely, Room was very nice, clean and comfortable.

Cons:

Windows couldn’t open enough to get air. No air con, but provided small fan.

2026-09-05 • via Nuitee
L
Luciano Roberto • couple • br
7
2026-09-05 • via Nuitee
M
Maria • couple • au
9
Great place in a great location.
Pros:

Great location with great cafe/ bar on premises. Staff were most welcoming.

Cons:

Would have loked a minifridge in room

2026-09-05 • via Nuitee
Y
Yi Ting • extended_group • my
5
2026-09-04 • via Nuitee
M
Mohamed • couple • au
5
2026-09-04 • via Nuitee
R
rsmdeak • solo_traveller • gb
9
2026-09-04 • via Nuitee
W
Warren • solo_traveller • nz
10
Kiwi tourists
Pros:

Everything

Cons:

Nothing

2026-09-04 • via Nuitee
K
Karen • solo_traveller • gb
9
2026-09-03 • via Nuitee
E
Engr • family_with_children • gb
9
2026-09-03 • via Nuitee
A
Andra • couple • gb
8
On arrival reception staff excellent. Stay was just ok but not happy with treatment by staff at breakfast.
Pros:

Good facilities, close enough to shops and port

Cons:

Swimming pool small, embarrassing situation when staff walked me back to reception to verify that we paid for breakfast. Felt Embarrassed and Very, Very Uncomfortable this is bad behaviour you better change that method.

2026-09-03 • via Nuitee
D
David • family_with_children • gb
7
2026-09-03 • via Nuitee
D
Dario • solo_traveller • ch
8
Pros:

Ausgezeichnete und ruhige Lage. Sehr gutes Frühstücksbuffet. Nettes Personal.

2026-09-03 • via Nuitee
G
Ghadir • couple • gb
5
Pros:

The room was okay. Not to the standards expected from a 4 star hotel. The bed was comfortable

2026-09-03 • via Nuitee
C
Carter • solo_traveller • gb
8
Pros:

Everyone was helpful and polite very happy with it all

2026-09-02 • via Nuitee
D
David • couple • gb
9
2026-09-02 • via Nuitee
S
Simon • couple • gb
8
2026-09-01 • via Nuitee
V
Vanessa • couple • gb
8
excellent location near to train station and cruise terminal
Pros:

location was excellent for our cruise the next day. we walked to the terminal. No air conditioning but there was a portable fan to use. Not much choice for evening meal but good breakfast in the morning.

Cons:

no air conditioning

2026-09-01 • via Nuitee
G
Golding • couple • gb
8
2026-09-01 • via Nuitee