Novotel Southampton

Hotels
Novotel
8 (3618 reviews)
1 West Quay Road , Southampton , gb

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Comfortable rooms
Friendly staff
Good location
Cons:
Cleanliness issues
Food quality
Service inconsistencies

Categories

Cleanliness
7.33
Some parts of the room were dirty; there were issues reported with cleanliness.
Service
8.8
Overall staff were friendly and helpful, though there were instances of rudeness from specific staff.
Location
8.84
Multiple reviews praised the location as convenient for accessing various attractions.
Room Quality
7.79
Rooms were described as comfortable, yet outdated in some areas.
Amenities
7.82
Breakfast options were noted as lacking in variety and quality.
Value for Money
8.28
Generally considered good value based on location and comfort.
Food and Beverage
6.83
Complaints about breakfast being subpar and service issues during dining experiences.
Overall Experience
8.3
Mixed reviews but a generally positive sentiment about returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 15:59

Property Description

Port Views and Central Location
Located in the heart of Southampton, Novotel offers stunning views of the port and convenient proximity to the train station.

Luxurious Amenities
Indulge in the hotel's indoor swimming pool, fitness centre, sauna, and complimentary WiFi. Relax in the bar/lounge or enjoy a delicious meal at the on-site restaurant.

Family-Friendly Features
With spacious rooms equipped with sofa beds and amenities like video games and a children's menu, Novotel ensures a comfortable stay for families. Plus, kids stay free and families can enjoy late check-out on Sundays.

Experience the perfect blend of comfort and convenience at Novotel Southampton. Book your stay now for a memorable experience!

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the parking charges shown are for residents only, not external guests.

Please note that the credit card used to book must be presented on arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs GBP 10 per day.

Location

Guest Reviews

8
Based on 3618 reviews
Cleanliness: 7.33
Service: 8.8
Location: 8.84
Room Quality: 7.79
Amenities: 7.82
Value for Money: 8.28
Food and Beverage: 6.83
Overall Experience: 8.3
L
Leonie solo_traveller gb
6
Pros:

It was very handy for the port....staff were very pleasant

Cons:

We had a room for a family of 4....a double bed and an extremely uncomfortable sofa bed

2026-07-04 via Nuitee
O
Otto solo_traveller au
9
Pros:

Good sized room

Cons:

Airconditioning was a bit weak

2026-07-04 via Nuitee
R
Richard solo_traveller gb
2
You need to install aircon in this property urgently or provide aircon portable units to the rooms
Pros:

Location

Cons:

NO AIRCON AND IT'S 40 DEG SUMMER HEAT IT WAS UNBEARABLE

2026-07-02 via Nuitee
S
Sarah solo_traveller ie
10
Stay before a Cruise
Pros:

Great stay the night before a cruise. Comfortable room for a family of four and friendly staff

2026-07-02 via Nuitee
P
Paul couple au
9
2026-07-01 via Nuitee
J
Jian solo_traveller gb
6
2026-06-30 via Nuitee
J
John extended_group us
3
Highly priced for bare bones accommodation.
Pros:

Bathroom was modern. Hotel was close to the cruise port.

Cons:

The food was tasteless and unhealthy; there was no a/c; no phone; furniture was old and simple; odor was bad; building was old; and although dinner was included the menu was very limited. Had to wait a long time for dinner to be served.

2026-06-30 via Nuitee
F
Frank couple au
2
Won't stay here again. Cruising again next year but will stay elsewhere.
Pros:

The location was great. We got off a cruise ship.

Cons:

The room had no air-conditioning. We couldn't open the windows because we were on floor 1 and there was a function going on downstairs the noise was so loud I did complain and nothing done. We couldn't hear the TV because it would only go to 23 and that was not loud enough over the noise. Your customers booking rooms don't seem to be a priority.

2026-06-30 via Nuitee
M
Mark couple gb
1
I booked with booking.com this took the money from my account but no room was available the night I wanted to stay at th
2026-06-29 via Nuitee
D
Denise extended_group gb
9
Pros:

Perfect Location , staff very helpful 🙂

Cons:

No air conditioning 🥵

2026-06-29 via Nuitee
A
Adam couple ie
6
Just about OK
Pros:

Fairly modern reception, common area.

Cons:

Very dated design of rooms, smell in room.

2026-06-28 via Nuitee
J
Jonathan solo_traveller gb
1
2026-06-28 via Nuitee
A
Anthony couple gb
8
Very nice.
Pros:

Very expensive.

Cons:

Charge less.

2026-06-28 via Nuitee
L
Lisa couple us
10
2026-06-28 via Nuitee
K
Kim couple gb
7
A convenient stay for weekend.
Pros:

Location near the station

Cons:

No air conditioning in bedrooms
Dated wood chip walls… tired looking.

2026-06-27 via Nuitee
I
Irving solo_traveller gb
6
2026-06-27 via Nuitee
M
Merrilyn couple au
8
2026-06-27 via Nuitee
N
Nita solo_traveller gb
10
2026-06-27 via Nuitee
W
Wendy couple gb
7
Basic accommodation will not use again
Pros:

Location near cruise terminals

Cons:

Lack of air conditioning and a poor fan and windows that only opened a crack . Had a room above wedding venue very loud - late finishing . Also toilet separate from bath with no hand washing facilities in the cubicle .

2026-06-27 via Nuitee
J
John solo_traveller gb
8
2026-06-27 via Nuitee