Novotel Southampton

Hotels
•
Novotel
7.6 (3853 reviews)
1 West Quay Road , Southampton , GB
+44 23 8107 2800

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly, helpful and accommodating staff
Excellent location for port/train/shops
Generally spacious rooms and comfortable main beds
Good value on the room rate
Cons:
Stained/old carpets and occasional cleanliness concerns
Pool closed and other amenity issues (wifi, parking fees)
Inconsistent/expensive breakfast and some poor bar food
Noise (banging) and some room maintenance problems (shower/fridge/sofa bed)

Categories

Cleanliness
7
Mixed reports: several guests said rooms were very clean, but multiple mentions of stained/old carpets and red stains in rooms lowered the cleanliness perception.
Service
9.7
Consistently praised: reception, breakfast and bar/restaurant staff described as extremely helpful, friendly and going the extra mile.
Location
9
Very positive: repeatedly noted as convenient for the port, train station, shops and car hire drop-off; ideal for cruise overnighters.
Room Quality
6.8
Mixed: rooms often described as spacious with comfortable main beds, but issues reported with stained carpets, uncomfortable sofa beds, banging/noise, shower/fridge faults and some wear-and-tear.
Amenities
6
Weaknesses noted: pool was closed (and guests were not always informed), wifi failure in at least one room, and parking is charged separately; overall amenities were a disappointment to some.
Value for Money
7.2
Generally seen as good value for the room rate by many guests, but extras (expensive breakfast, parking fees) and inconsistent food quality reduce perceived value.
Food and Beverage
6.6
Mixed to negative: some enjoyed the food, but several guests reported poor/expensive breakfast (soggy/yoghurt issues, poor sausage), and bar food (pizza) was criticised.
Overall Experience
8.5
Overall positive: friendly staff and prime location made stays convenient and pleasant for many, though noise, some room defects and closed facilities tempered some guests' experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Port Views and Central Location
Located in the heart of Southampton, Novotel offers stunning views of the port and convenient proximity to the train station.

Luxurious Amenities
Indulge in the hotel's indoor swimming pool, fitness centre, sauna, and complimentary WiFi. Relax in the bar/lounge or enjoy a delicious meal at the on-site restaurant.

Family-Friendly Features
With spacious rooms equipped with sofa beds and amenities like video games and a children's menu, Novotel ensures a comfortable stay for families. Plus, kids stay free and families can enjoy late check-out on Sundays.

Experience the perfect blend of comfort and convenience at Novotel Southampton. Book your stay now for a memorable experience!

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the parking charges shown are for residents only, not external guests.

Please note that the credit card used to book must be presented on arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Location

Guest Reviews

7.6
Based on 3853 reviews
Cleanliness: 7
Service: 9.7
Location: 9
Room Quality: 6.8
Amenities: 6
Value for Money: 7.2
Food and Beverage: 6.6
Overall Experience: 8.5
S
Sharon • family_with_children • je
9
Pros:

I was there for cancer treatment. Unfortunately the pool was not available and hadn’t been for some time even though it didn’t say this so did not relax as much as wanted to plus the room upstairs was banging doors all the time.

Cons:

NotSound proof

2026-10-31 • via Nuitee
A
Annette • couple • gb
9
All staff reception, went the extra mile to help me during my stay. Cannot praise and thank them enough
Pros:

So convenient for West Quay.
Spacious reception and good parking .

Cons:

Thought the dining room and dining did not match up to what I quite expected from the hotel , enough choice but not outstanding.

2026-10-31 • via Nuitee
C
Cristina • family_with_children • es
10
Perfecto.
Pros:

La ubicación para poder ir al puerto de cruceros y el excelente precio.

Cons:

Me gustó todo.

2026-10-30 • via Nuitee
A
Alfred • family_with_children • gb
8
2026-10-30 • via Nuitee
L
Lynn • couple • gb
9
Pre cruise Overnighter!
Pros:

Comfy bed, close to Southampton port.
Friendly and attentive staff on reception and in the bar/restaurant.

Cons:

Nothing

2026-10-30 • via Nuitee
S
Sandra • couple • gb
9
Pros:

Very clean , lovely food , helpful staff

Cons:

Carpet in the room was very stained, didn’t look good

2026-10-30 • via Nuitee
R
Robert • family_with_children • gb
8
Great stay
Pros:

Staff were very accommodating, especially the restaurant & bar staff.

Cons:

Nothing

2026-10-30 • via Nuitee
M
Michael Solomon • couple • gb
8
All fine.
Pros:

The location to the port, car hire drop off location and shops nearby.

Cons:

Just the building work noise.

2026-10-30 • via Nuitee
A
Angela • couple • gb
10
Comfortable stay
Pros:

Spacious bedroom , location ,

2026-10-30 • via Nuitee
S
Sheiryl • family_with_children • gb
10
2026-10-29 • via Nuitee
J
james • couple • gb
8
2026-10-29 • via Nuitee
C
Christine • family_with_children • gb
10
2026-10-29 • via Nuitee
H
Helen • extended_group • gb
9
2026-10-28 • via Nuitee
M
Marie • couple • ca
6
A convenient hotel for a one night stay.
Pros:

The location close to the train station was convenient.

Cons:

The wifi in our room did not work. They restaurant looks like a cafeteria.

2026-10-27 • via Nuitee
A
annette • couple • gb
8
2026-10-27 • via Nuitee
D
Debbie • couple • gb
10
2026-10-27 • via Nuitee
D
Dave • solo_traveller • nl
9
2026-10-27 • via Nuitee
M
Mahr • family_with_children • gb
10
Pros:

Staff were extremely helpful and friendly.

2026-10-26 • via Nuitee
S
Steve • couple • gb
8
Good value
Pros:

Breakfast was expensive, but the room was good value

Cons:

Cost of breakfast

2026-10-26 • via Nuitee
H
Heather • solo_traveller • gb
7
Very good would stay again
Pros:

Not applicable

Cons:

Pizza in bar area not good far too much cheese

2026-10-26 • via Nuitee