Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Noise disturbances
Small amenities

Categories

Cleanliness
6.53
Multiple complaints about cleanliness and odors.
Service
9.5
Staff were friendly and helpful.
Location
10
Many reviews praised the fantastic location.
Room Quality
7.54
Some guests found the rooms too small and noisy.
Amenities
6.99
The pool and gym were not as expected and were reported as small.
Value for Money
8.02
Some guests felt it did not meet 4.5-star expectations.
Food and Beverage
8.48
Breakfast and dinner service were noted as good.
Overall Experience
8.53
General experience was good despite some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:11

Property Description

Luxurious Accommodations
Novotel Melbourne on Collins offers beautifully appointed guest rooms and executive rooms with contemporary furniture, redesigned color schemes, and new bathroom fixtures. Each room overlooks the hotel's spectacular glass atrium or Collins Street, providing a picturesque view for guests.

Convenient Location
Situated in Melbourne CBD, the hotel is just a short distance from iconic attractions such as Bourke Street Mall, Melbourne Cricket Ground, and Rod Laver Arena. The proximity to the Melbourne theatre district and the National Gallery of Victoria makes it an ideal choice for leisure travelers looking to explore the city.

Impressive Amenities
With 9 refurbished conference and event spaces, a fully equipped business centre, restaurant, bar, and fitness centre, Novotel Melbourne on Collins ensures that guests have everything they need for a comfortable stay. The Lane Cafe & Bar offers a variety of dining options, from breakfast to dinner, along with espresso coffee and signature cocktails.

Experience luxury and convenience at Novotel Melbourne on Collins. Book your stay now for an unforgettable experience.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Car parking must be reserved prior to arrival over special events, please contact the hotel to secure a car park. Please note surcharges will apply. You must show a valid credit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation. You must show a valid photo ID upon check in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Location

Guest Reviews

8.2
Based on 3892 reviews
Cleanliness: 6.53
Service: 9.5
Location: 10
Room Quality: 7.54
Amenities: 6.99
Value for Money: 8.02
Food and Beverage: 8.48
Overall Experience: 8.53
P
Peter solo_traveller au
10
2026-08-22 via Nuitee
H
Hsuan Chih couple tw
8
2026-08-21 via Nuitee
D
Dean couple au
8
2026-08-21 via Nuitee
P
Pritesh solo_traveller gb
4
2026-08-19 via Nuitee
F
Fulvio solo_traveller it
10
Pros:

La posizione

2026-08-18 via Nuitee
V
vkoudounas solo_traveller cy
8
Pros:

Εξαιρετική τοποθεσία, πολύ άνετο δωμάτιο, πλούσιο πρόγευμα.

Cons:

Την τελευταία μέρα φύγαμε νωρίς και ζητήσαμε το πρόγευμα σε πακέτο (4 άτομα). Πολύ φτωχικό.

2026-08-17 via Nuitee
L
Lukas solo_traveller at
6
2026-08-17 via Nuitee
J
Janelle solo_traveller au
8
Pros:

Loved the location

Cons:

Our view from our room was disappointing as it overlooked a roof top

2026-08-17 via Nuitee
S
Shannan couple au
7
Loved the convenience store of the location. Room was comfortable
Pros:

Excellent location

Cons:

Room could do with an update. Served its purpose though

2026-08-17 via Nuitee
W
Watts family_with_children au
5
Won't be Returning
Pros:

WE Loved the beds super comfortable. Like the fast one Lift that was in operation

Cons:

The cold spa Temperature was useless. The pillows were cheap and soft. The Breakfast was absolutely appalling. After spending many nights in motels and hotels in Melbourne the only thing going for this place is the Location. The breakfast was disgusting and running out of everything plus you need to have individual condiments and not in jars as its unhygienic and after covid things should have been changed. Warm milk, no toast bread. No service and very short staffed

2026-08-17 via Nuitee
S
Sarah family_with_children au
9
Fantastic hotel and location
Pros:

Location, rooms, facilities and staff were fantastic

Cons:

They are doing upgrades to their lifts so they were a bit busy but it wasn’t really an issue

2026-08-17 via Nuitee
N
Nicole couple au
9
2026-08-16 via Nuitee
N
Narelle couple au
10
Perfect location for a Melbourne staycation.
Pros:

Great central location.

Cons:

Key was locked out on our last night.

2026-08-16 via Nuitee
G
Grace family_with_children au
7
2026-08-16 via Nuitee
M
Maureen family_with_children au
7
Premises safe.
Pros:

Location very good. Staff very helpful and curteous.

Cons:

View from room poor, privacy poor. Overall cleanliness of hallways poor, carpet needed vacuuming. Mirrors and lift door unclean.

2026-08-16 via Nuitee
S
Stephen couple au
7
Interesting
Pros:

Location, willing to change my original shoebox to a better room

Cons:

Size of initial room

2026-08-15 via Nuitee
P
Phil couple au
10
2026-08-15 via Nuitee
C
Chris couple au
7
Cons:

The parking to drop of our luggage and that we had to take the car to the Sofitel for valet parking

2026-08-14 via Nuitee
M
mickel solo_traveller au
10
2026-08-14 via Nuitee
L
Lance solo_traveller au
9
Pros:

Staff helpful

Cons:

As you are aware the lifts are inadequate.

2026-08-13 via Nuitee