Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Noise disturbances
Small amenities

Categories

Cleanliness
6.53
Multiple complaints about cleanliness and odors.
Service
9.5
Staff were friendly and helpful.
Location
10
Many reviews praised the fantastic location.
Room Quality
7.54
Some guests found the rooms too small and noisy.
Amenities
6.99
The pool and gym were not as expected and were reported as small.
Value for Money
8.02
Some guests felt it did not meet 4.5-star expectations.
Food and Beverage
8.48
Breakfast and dinner service were noted as good.
Overall Experience
8.53
General experience was good despite some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:11

Property Description

Luxurious Accommodations
Novotel Melbourne on Collins offers beautifully appointed guest rooms and executive rooms with contemporary furniture, redesigned color schemes, and new bathroom fixtures. Each room overlooks the hotel's spectacular glass atrium or Collins Street, providing a picturesque view for guests.

Convenient Location
Situated in Melbourne CBD, the hotel is just a short distance from iconic attractions such as Bourke Street Mall, Melbourne Cricket Ground, and Rod Laver Arena. The proximity to the Melbourne theatre district and the National Gallery of Victoria makes it an ideal choice for leisure travelers looking to explore the city.

Impressive Amenities
With 9 refurbished conference and event spaces, a fully equipped business centre, restaurant, bar, and fitness centre, Novotel Melbourne on Collins ensures that guests have everything they need for a comfortable stay. The Lane Cafe & Bar offers a variety of dining options, from breakfast to dinner, along with espresso coffee and signature cocktails.

Experience luxury and convenience at Novotel Melbourne on Collins. Book your stay now for an unforgettable experience.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Car parking must be reserved prior to arrival over special events, please contact the hotel to secure a car park. Please note surcharges will apply. You must show a valid credit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation. You must show a valid photo ID upon check in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs AUD 64 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 0 per person per night when using an available cot.
    Children up to and including 15 years old stay for AUD 0 per person per night when using an existing bed.
    Children up to and including 15 years old stay for AUD 0 per person per night when using an available extra bed.
    People 16 years old and over stay for AUD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 3839 reviews
Cleanliness: 6.53
Service: 9.5
Location: 10
Room Quality: 7.54
Amenities: 6.99
Value for Money: 8.02
Food and Beverage: 8.48
Overall Experience: 8.53
G
Gail • family_with_children • au
6
Guys looked after you well with parking car etc.
Pros:

Location good

Cons:

Shower over bath, had to wait quite a a while for the lifts.
No good beer, no sugar free soft drinks. Parking very expensive.

2026-07-24 • via Nuitee
T
Tanya • couple • au
7
Terrific comfortable clean.
Pros:

Location fantastic to Regent Theatre and city centre.

Cons:

Accessing the car park. Country visitors in large SUV made it very difficult.

2026-07-24 • via Nuitee
S
Shelley • couple • au
8
Good location and efficient friendly staff.
Pros:

Booked primarily for its excellent location in city.

Cons:

I didn’t check the bathroom prior to booking and was disappointed shower over bath. There was no grab rail to use to step into bath (safety).

2026-07-24 • via Nuitee
S
Smith • couple • au
3
I won't be back
Pros:

Location

Cons:

Room not ready until 2.30, not being told about problems with the lifts until I questioned why it took 20 to come down from the 8th floor. Apparently there was a sign at concierge but not noticeable. I stubbed my toes going to the bathroom- no warning strip regarding the small step.

2026-07-24 • via Nuitee
P
Peter • solo_traveller • au
8
2026-07-22 • via Nuitee
L
Louise • couple • au
9
Very comfortable bed and clean. Early check in. Great food
Pros:

Central to everything
Pool warm
Rooms large

Cons:

Telly could be bigger and easier to use. No streaming from Netflix etc
Shamooo etc oretty ordinary

2026-07-20 • via Nuitee
L
Louise • couple • au
9
2026-07-20 • via Nuitee
H
Han • solo_traveller • au
8
2026-07-20 • via Nuitee
B
Blake • family_with_children • au
1
Worst hotel in Melbourne CBD
Pros:

One of the lifts and the spa was broken. The room was dirty with many marks on the walls and chips out opf the furniture. The bed mattress felt old and lumpy. The hotel was extremely average and tired

Cons:

The spa and lift were not working and the hotel was old and tired. It was alot worse in person than in the photos online. I would recommend booking anywhere else for a hotel in the CBD

2026-07-20 • via Nuitee
N
Nicholas • couple • au
5
Great location and comfortable room, but the overall experience fell short of the 4.5-star standard due to dated facilit
Pros:

The location was excellent, right in the heart of Melbourne CBD. The room was spacious, the bed was comfortable, and the hotel provided a convenient base for exploring the city. Staff at reception were friendly when engaged, and the advance communication regarding the lift maintenance was appreciated.

Cons:

The hotel feels dated and in need of refurbishment to meet 4.5-star expectations. Noise transfer between rooms and common areas significantly impacted sleep quality. The guest welcome experience was also disappointing, with little acknowledgement from the concierge desk despite multiple entries and exits during our stay. Facilities such as the gym, pool and spa were also underwhelming.

2026-07-20 • via Nuitee
P
paul • couple • au
1
Needs to be closed for renovations
Pros:

The location is perfect .

Cons:

The room was old and outdated, the shower needed cleaning , the corridors were dirty and carpets need replacing. Room service food scraps were left out in the corridor for the length of our stay, this left a smell that came into our room. Two lifts were broken out of three and the wait was far too long when trying to move between floors. The spa was broken and not useable. The lounge area had chairs to relax in. Shame they were mostly broken. It’s time this is down graded to one star. This is not what customers expect for the price .

2026-07-19 • via Nuitee
R
Robyn • family_with_children • au
10
Pros:

Perfect location

2026-07-19 • via Nuitee
A
Allira • family_with_children • au
10
2026-07-19 • via Nuitee
M
Melissa • family_with_children • au
2
Poor hotel design which won't be fixed with any refurbishment
Pros:

Location was great.

Cons:

Unfortunately, this hotel was a huge disappointment and did not match the impression given when booking.
The biggest issue is the room layout. Most rooms appear to face directly into the interior of the building or overlook one another, meaning people can see straight into your room unless you keep the curtains closed. That would be inconvenient anywhere, but it’s especially frustrating because the rooms are already small, dark and quite dingy. Having to keep the curtains shut all the time makes them feel even more claustrophobic.
The property is also very tired and clearly overdue for refurbishment. There are obvious signs of wear throughout, including water damage to doors, marks on walls and furnishings, and an overall lack of maintenance. The hallways were dirty, with floors covered in grime, giving a poor first impression before even reaching the room.
One of the reasons we booked this hotel was the spa, only to discover on arrival that it was out of order. This was not disclosed on the booking website and should have been, as it influenced our decision to stay here.
The facilities overall were underwhelming. The pool area is very average and, like much of the hotel, is overlooked by surrounding rooms, leaving little sense of privacy. The gym is also extremely basic.
Overall, the hotel feels dingy, dated, poorly maintained and lacking in privacy. I would not choose to stay here again or recommend it to others

2026-07-19 • via Nuitee
S
Susan • solo_traveller • nz
8
Happy
Pros:

Friendly staff, clean, safe.

Cons:

I had a room right around the other side which I didn’t mind as much as I minded waiting for the lift.

2026-07-19 • via Nuitee
M
Monal • extended_group • fj
8
Pros:

Spacious room, well appointed.

Cons:

Room was missing a kettle for making tea or coffee. Elevators took a long time to access the room.

2026-07-18 • via Nuitee
P
Phillipa • solo_traveller • au
9
Pros:

Convenient to town and conference center

Cons:

N/A

2026-07-17 • via Nuitee
J
Jacqueline • couple • au
8
2026-07-16 • via Nuitee
F
Frank • couple • au
8
Enjoyed the central location
Pros:

Excellent location

Cons:

The rooms are looking a bit ‘tired’ Need some refurbishment.

2026-07-16 • via Nuitee
C
Crystal • family_with_children • au
4
It was overall disappointing.
Pros:

Location. Staff. Pool. Lobby was nice.

Cons:

Only one lift was working. Waited for 5-15 minutes to get from level 7 to level 3.
Around the edges of the room was dusty, hallways dirty and aged. Rubbish shoved between fridge and wall.

2026-07-16 • via Nuitee