Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Outstanding harbour views
Excellent location near The Rocks/Circular Quay and public transport
Spacious rooms
Friendly and attentive staff (many mentions)
Strong amenities: pool, 24-hour gym, restaurants
Comfortable beds/bar area with great vistas
Cons:
Housekeeping/cleanliness lapses (including a reported hygiene incident)
Perceived poor value — expensive relative to alternatives
Occasional poor handling by staff (rude duty manager reported)
Room servicing/attention to detail needs improvement
Noise/soundproofing issues on some floors
Language/communication issues reported by some guests
Charge for early check-in

Categories

Cleanliness
6
Mixed reports: several guests explicitly praised cleanliness, but a serious hygiene incident (used underwear in a drawer) and multiple comments about below-standard housekeeping lower this score.
Service
8.5
Mostly positive comments about friendly, attentive and professional staff, but notable negative incidents (rude duty manager, slow/resolution delays) produce a mixed-but-still-strong score.
Location
10
Consistently praised: ideal position by The Rocks/Circular Quay, outstanding harbour views and excellent access to public transport.
Room Quality
9.5
Rooms described as large, quiet with excellent harbour views; some references to a shabby building in places but overall room size, view and comfort are strong positives.
Amenities
9
Pool, 24-hour gym and on-site restaurants receive high praise; a few comments about service/detail in room servicing but overall amenities are excellent.
Value for Money
6.5
Several guests felt the hotel is expensive and you 'pay for the view' with better options at lower prices, so value is seen as below average.
Food and Beverage
9
Bar area and views while dining are frequently praised; some minor notes about buffet/tableing preferences but overall F&B is a positive aspect.
Overall Experience
9.5
Majority of stays described as excellent or sensational with memorable harbour views and comfort; isolated but significant negative experiences (cleanliness/service handling) prevent a perfect aggregate but overall stays are highly rated.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Luxurious Accommodations with Stunning Views
Experience waking up to unparalleled views of iconic Sydney landmarks like the Opera House and Harbour Bridge. The Shangri-La Hotel offers lavish rooms with marble bathrooms, free Wi-Fi, and plush amenities for a truly indulgent stay.

Relaxation and Wellness Amenities
Unwind and rejuvenate at the CHI, The Spa with a variety of body treatments and massages in private spa suites. Take advantage of the hotel's hot tub, sauna, and sun deck to enhance your relaxation experience.

Culinary Delights and Entertainment
Indulge in exquisite dining at the award-winning Altitude Restaurant overlooking the harbour. End your day with creative cocktails at the Blu Bar on 36, offering breathtaking views of the city skyline. Book your stay now to immerse yourself in luxury at the Shangri-La Sydney.

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.

A 1.85% credit card surcharge for credit cards is applicable for all credit card transactions.

We require a credit card pre-authorization or a prepayment of the full accommodations amount plus AU$145 per night for incidentals, for a guest to be able to check in to the hotel.

Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children aged 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult breakfast price.

Please note over New Years a nonrefundable, nontransferable pre-payment is required. Floor allocations will depend on the room type and date of arrival. Guests cannot request a specific floor during this time.

When booking 9 rooms or more, different policies and additional supplements will apply.

The valet parking fee is AUD 135 per day for vehicles over 82.6 inches (6.9 feet) high.

Please note that Rollaway beds over NYE will be charged at $550 per night and $900 for Horizon Club Rooms and all Suites ( requests must be made in advance, at the time of booking, and are subject to availability ).

Operating hours for Altitude Restaurant and Blu Bar on Level 36 may vary during the Festive Season and on Public Holidays.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Location

Property Video

Guest Reviews

8.5
Based on 13414 reviews
Cleanliness: 6
Service: 8.5
Location: 10
Room Quality: 9.5
Amenities: 9
Value for Money: 6.5
Food and Beverage: 9
Overall Experience: 9.5
S
Sumit • family_with_children • au
10
Loved it
Pros:

Great experience

2026-10-31 • via Nuitee
G
Geoffrey • couple • au
9
2026-10-31 • via Nuitee
J
Joanne • couple • au
10
A beautiful refuge in a bustling city
Pros:

Its location to the Rocks and Circular Quay. Close to all public transport. Clean, spacious and most of all friendly staff who were very professional

Cons:

Paying for early check in

2026-10-31 • via Nuitee
J
Josip • couple • au
10
2026-10-31 • via Nuitee
Y
Yuke889 • solo_traveller • au
9
Stayed in Shangri-La Sydney many times and enjoyed every stay.
Pros:

Stayed in Shangri-La Sydney many times over the years and enjoyed every stay. Room is large, quiet and nice view. Staff is attentive and helpful. Pool, 24 hours gym and restaurants are in top standards.

2026-10-31 • via Nuitee
S
Sarah • couple • gb
4
A great view but a 2 star experience
Pros:

The view from our room was excellent

Cons:

The building is shabby. You are literally paying for the view. The staff speak poor English and the housekeeping was not up to standard. There are way better hotels in Sydney for half the price. Don’t waste your money

2026-10-30 • via Nuitee
A
Ann • solo_traveller • gb
1
Noisy
Cons:

Allocated rooms on 5th floor, overlooking the City, very noisy. Asked to be moved but hotel was fully booked, apparently!

2026-10-30 • via Nuitee
M
MINGEUN • couple • kr
10
2026-10-30 • via Nuitee
S
Seaton • couple • au
10
2026-10-30 • via Nuitee
A
Angela • solo_traveller • au
9
2026-10-30 • via Nuitee
A
Anran • solo_traveller • cn
1
Pros:

Unhygienic room and unprofessional treatment

I stayed at Shangri-La Sydney in October 2026, and my experience was very disappointing.

As soon as I checked in, I found someone else's used underwear in the drawer of my room. This was shocking and completely unacceptable for a hotel of this standard. It made me question how thoroughly the rooms are cleaned.

When I raised the issue, instead of a sincere apology, I was shouted at and treated rudely by the duty manager. I was simply asking for a clean room, and I did not expect to be spoken to that way.

On top of that, I was kept waiting for several hours. My room was not changed until after 6pm, and much of my day in Sydney was wasted dealing with this.

For a luxury hotel, both the cleanliness and the way the problem was handled fell far below expectations.

Cons:

Unhygienic room and unprofessional treatment

I stayed at Shangri-La Sydney in October 2026, and my experience was very disappointing.

As soon as I checked in, I found someone else's used underwear in the drawer of my room. This was shocking and completely unacceptable for a hotel of this standard. It made me question how thoroughly the rooms are cleaned.

When I raised the issue, instead of a sincere apology, I was shouted at and treated rudely by the duty manager. I was simply asking for a clean room, and I did not expect to be spoken to that way.

On top of that, I was kept waiting for several hours. My room was not changed until after 6pm, and much of my day in Sydney was wasted dealing with this.

For a luxury hotel, both the cleanliness and the way the problem was handled fell far below expectations.

2026-10-30 • via Nuitee
A
Ari • couple • br
9
2026-10-30 • via Nuitee
C
Cathy • solo_traveller • au
5
Pros:

前台服务人员还不错

Cons:

非常不隔音

2026-10-29 • via Nuitee
L
Lyn • family_with_children • au
10
Amazing as always
Pros:

We love this perfect position in the city gorgeous amazing bar area. We just love sitting up and looking out over the harbour

Cons:

We love to sit up in the bar looking over the harbour , it’s fantastic relaxing.

2026-10-29 • via Nuitee
D
Darren • couple • au
10
2026-10-29 • via Nuitee
R
Redmond • family_with_children • au
5
did not meet expectations
Pros:

buffet

Cons:

facilities, pool, price

2026-10-29 • via Nuitee
P
Phil • couple • au
10
Sensational, best views of Sydney Harbour and surrounds
Pros:

Outstanding views, ideal location, comfortable bed, just a beautiful experience

2026-10-29 • via Nuitee
N
Nicholas • couple • au
10
2026-10-29 • via Nuitee
L
Lesley • couple • au
8
Great experience but attention to detail when servicing rooms needs upgrade
Pros:

Location

Cons:

Room servicing was not on par with rest of hotel

2026-10-29 • via Nuitee
K
Karen • couple • au
10
Beautiful little getaway
Pros:

Best view in Sydney

Cons:

Loved everything!

2026-10-29 • via Nuitee