Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Beautiful views
Cons:
Poor service
Outdated facilities

Categories

Cleanliness
7.85
The bathroom is outdated and poorly designed, with water leaks. The carpet feels sticky.
Service
9.35
Check-in was chaotic and poorly managed, with long waits and confusion.
Location
10
While the view of Sydney Harbour is noted, it does not justify the overall experience.
Room Quality
8.35
Rooms and bathrooms are outdated, with worn finishes and fixtures.
Amenities
10
Standard quality for this hotel tier.
Value for Money
8.85
Overall, the experience does not reflect the star rating or luxury pricing.
Food and Beverage
6.85
The welcome plate of fruit was underwhelming and odd.
Overall Experience
8.35
Not recommended, with a desire to choose another hotel if the stay were longer.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:55

Property Description

Luxurious Accommodations with Stunning Views
Experience waking up to unparalleled views of iconic Sydney landmarks like the Opera House and Harbour Bridge. The Shangri-La Hotel offers lavish rooms with marble bathrooms, free Wi-Fi, and plush amenities for a truly indulgent stay.

Relaxation and Wellness Amenities
Unwind and rejuvenate at the CHI, The Spa with a variety of body treatments and massages in private spa suites. Take advantage of the hotel's hot tub, sauna, and sun deck to enhance your relaxation experience.

Culinary Delights and Entertainment
Indulge in exquisite dining at the award-winning Altitude Restaurant overlooking the harbour. End your day with creative cocktails at the Blu Bar on 36, offering breathtaking views of the city skyline. Book your stay now to immerse yourself in luxury at the Shangri-La Sydney.

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.

A 1.85% credit card surcharge for credit cards is applicable for all credit card transactions.

We require a credit card pre-authorization or a prepayment of the full accommodations amount plus AU$145 per night for incidentals, for a guest to be able to check in to the hotel.

Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children aged 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult breakfast price.

Please note over New Years a nonrefundable, nontransferable pre-payment is required. Floor allocations will depend on the room type and date of arrival. Guests cannot request a specific floor during this time.

When booking 9 rooms or more, different policies and additional supplements will apply.

The valet parking fee is AUD 135 per day for vehicles over 82.6 inches (6.9 feet) high.

Please note that Rollaway beds over NYE will be charged at $550 per night and $900 for Horizon Club Rooms and all Suites ( requests must be made in advance, at the time of booking, and are subject to availability ).

Operating hours for Altitude Restaurant and Blu Bar on Level 36 may vary during the Festive Season and on Public Holidays.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 275 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 105 per day.

Location

Guest Reviews

8.7
Based on 12803 reviews
Cleanliness: 7.85
Service: 9.35
Location: 10
Room Quality: 8.35
Amenities: 10
Value for Money: 8.85
Food and Beverage: 6.85
Overall Experience: 8.35
M
Matt • couple • au
10
Pros:

High quality and exceptional service and friendliness from staff

Cons:

Cannot fault it

2026-07-04 • via Nuitee
L
Leesa • couple • au
10
2026-07-04 • via Nuitee
J
Janet • couple • au
9
Fantastic location, excellent customer service- we will definitely be back!
Pros:

Great location, we received an upgrade to our room which was amazing and the horizon club was fantastic!

2026-07-04 • via Nuitee
S
Samadhi • couple • au
4
2026-07-04 • via Nuitee
A
Anita • solo_traveller • au
10
2026-07-04 • via Nuitee
T
Tara • family_with_children • gb
8
2026-07-04 • via Nuitee
S
Sharon • family_with_children • ug
9
2026-07-04 • via Nuitee
C
Carolyn • solo_traveller • gb
7
Poor Service
Pros:

The room was comfortable and clean.

Cons:

The staff were unfriendly.
The breakfast was sub-standard and the staff member that looked after us was rude and unprofessional. We only paid for breakfast once and never went again.

2026-07-04 • via Nuitee
Y
Yu • solo_traveller • au
5
2026-07-04 • via Nuitee
L
Leesa • couple • au
10
2026-07-04 • via Nuitee
S
Sam • couple • au
10
2026-07-04 • via Nuitee
N
Navpreet • solo_traveller • au
3
2026-07-04 • via Nuitee
R
Rebecca • family_with_children • au
9
excellent
Pros:

location, super comfy bed, view of the opera house, spa

Cons:

breakfast was pretty hectic

2026-07-03 • via Nuitee
G
Garry • couple • au
7
2026-07-03 • via Nuitee
L
Leilani • family_with_children • au
10
Spectacular!
Pros:

The rooms were very comfortable with magnificent views of the harbour, the bridge and the Opera house. The staff were attentive, engaging and delightful. The breakfasts were everything we could ask for and the staff were wonderful. We will definitely stay there again when we visit Sydney. Thank you to everyone at Shangri-La Sydney.

Cons:

Nothing

2026-07-03 • via Nuitee
Y
Yi • couple • au
10
2026-07-03 • via Nuitee
A
Acharya • couple • au
8
2026-07-02 • via Nuitee
K
Kate • solo_traveller • au
10
Amazing views, facilities and breakfast - highly recommend
Pros:

Top facilities and amazing views

2026-07-02 • via Nuitee
T
Todd • couple • au
7
check your statements they will charge you twice
Pros:

the location was great, buffet breakfast was excellent!

Cons:

they overcharged me for the room. paid through booking.com. on check out i was charged again - i questioned it and showed my credit card where it had already been taken from. Charged anyways. They told me they would fix it up. I was then charged $690 on top of what i had already paid through booking.com.

2026-07-02 • via Nuitee
C
Claivaz • solo_traveller • ch
10
2026-07-02 • via Nuitee