Spark By Hilton Rochester University Area

Hotels
•
Spark by Hilton
8 (714 reviews)
797 East Henrietta Road , Rochester , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Safety deposit box
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Cleanliness
Spacious rooms
Good location
Cons:
Dirty tub
Rude service
No water pressure
Smelly fridge

Categories

Cleanliness
7.5
Some reviews mention cleanliness positively, but others had issues like a dirty tub and a smelly fridge.
Service
8
Staff was friendly and helpful, though there were reports of rude service at times.
Location
8.5
Good location noted for its convenience in Rochester.
Room Quality
7.5
Rooms were generally clean but varied in comfort, with some issues like hard mattresses.
Amenities
8
Facilities like the breakfast variety were noted positively, though some amenities had issues.
Value for Money
8.5
Competitive pricing compared to similar hotels.
Food and Beverage
8
Breakfast was satisfactory, though could be improved in variety.
Overall Experience
8
Overall satisfaction noted despite some negativity, with a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:03

Property Description

At the NEW SPARK by Hilton, experience modern luxury just minutes away from downtown Rochester.

Convenient Location: Explore nearby attractions like the University of Rochester, Seneca Park Zoo, and Seabreeze Amusement Park.

Fitness Center: Stay active with our 24-hour fitness center, equipped with state-of-the-art equipment for your workout needs.

Contemporary Accommodations: Relax in stylish rooms designed for your comfort and enjoy top-notch amenities during your stay.

Book your stay at the NEW SPARK by Hilton today and elevate your Rochester experience.

Important information:

Please note that guests must be 21 years or older to check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ROC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 714 reviews
Cleanliness: 7.5
Service: 8
Location: 8.5
Room Quality: 7.5
Amenities: 8
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 8
A
Andrew • solo_traveller • us
5
Staff made real efforts to be helpful, but the hotel seems not to prioritize customer comfort much.
Pros:

Staff were helpful in transferring me from my first room to a room where where the refrigerator worked, and in lending me an old desk chair for my room.

Cons:

The refrigerator in my first room did not work. No microwave in either room. Also, by default there are no desk chairs, which makes the desk not useful. Staff did help as they could with these things.

2026-05-30 • via Nuitee
B
Bhargav • family_with_children • us
4
Cons:

Breakfast was not good at all according to Hilton brand name. not much in breakfast

2026-05-28 • via Nuitee
B
Boynton • couple • us
10
2026-05-27 • via Nuitee
C
Carol • couple • us
7
2026-05-22 • via Nuitee
N
nina • couple • us
8
Pros:

If you have a car, location is great. Didn't take much advantage of continental breakfast - seems fairly basic, but kept me from being hangry til brunch. Room was just what you expect, had all the amenities you need (iron, luggage stand, hairdryer.) Nice rating on cleanliness in room.

2026-05-21 • via Nuitee
M
Marty • solo_traveller • us
7
Pros:

Close to the Erie Canalway trail

2026-05-19 • via Nuitee
L
Laxman Singh • solo_traveller • in
10
2026-05-19 • via Nuitee
C
Charles • solo_traveller • us
9
2026-05-17 • via Nuitee
R
Robin • couple • us
8
Good hotel for one quick night in town
Pros:

Very comfy bed. Super friendly and helpful front desk lady in the morning. She really helped me with directions.

Cons:

We only had coffee in the breakfast area. Nothing really healthy available

2026-05-17 • via Nuitee
B
Ben • solo_traveller • us
9
2026-05-17 • via Nuitee
C
cheryl • couple • us
2
Never again we will stay where we're not welcome.
Pros:

absolutely nothing

Cons:

The staff was rude, reservations phone people and front desk people especially the morning one. Very dismissive. No pool, no restaurant, no hot breakfast, no shuttle service, no patio or outdoor areas. It was a disaster from the minute we tried to check in and couldn't bc we were too early. Didn't even ask us to pre check in for later, which we learned we could have done that afternoon but that person was the same since we only had a booking.com confirmation number and they don't use those. Not sure why it was so hard to look up our name but she couldn't find the first 3 times she looked. Never ever again. For one night if you need something it'll do if you're not looking for anything but a room. Don't expect a warm welcome and don't ask too many questions. It was not great!!

2026-05-16 • via Nuitee
H
Heidi • solo_traveller • us
6
2026-05-15 • via Nuitee
L
Lois • couple • gb
5
2026-05-13 • via Nuitee
M
Michelle • couple • us
1
Dissatisfied
Cons:

Due to noisy teenagers running up & down halls on multiple floors we were not able to sleep after a long travel day. The front desk staff did try to find us another room but kids were everywhere and sound traveled thru doors/walls. We had to leave the hotel to find other accommodations & the hotel has NOT refunded the cost of our stay. We are very disappointed and do not recommend this hotel if you have other options.

2026-05-06 • via Nuitee
K
Kimberly • couple • us
7
Good
Pros:

Location is perfect for me because my daughter is literally across the street for college.

Cons:

A little dated and it is per friendly.

2026-05-06 • via Nuitee
J
Jitschak • couple • nl
7
2026-05-02 • via Nuitee
K
Kerrie • solo_traveller • us
8
Pros:

Check in and out were easy, our room was ready to go, beds were comfortable. This was a convenient place to stay for visiting RiT.

Cons:

Wifi was a bit of work to get onto and breakfast was just OK, coffee could be better. I would've liked more water pressure in the shower.

2026-04-26 • via Nuitee
S
Scott • solo_traveller • us
10
2026-04-20 • via Nuitee
J
James • extended_group • us
8
Nice location close to the school. The dinner next to the hotel was awesome.
Pros:

Location

Cons:

Breakfast could have been better

2026-04-20 • via Nuitee
F
Fouzi • solo_traveller • us
8
2026-04-18 • via Nuitee