Spark by Hilton Rochester University Area, NY

Hotels
•
Spark by Hilton
7.8 (600 reviews)
797 East Henrietta Road , Rochester , US
+1 585-427-0131

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Convenient location (close to hospital, RIT, airport)
Clean rooms and comfortable beds
Helpful/front-desk staff in several reviews
Good parking and elevator access
Smart TVs and extra sitting/TV rooms noted
Cons:
Breakfast/F&B frequently described as poor or minimal
Inconsistent service: rude staff, delayed check-in, housekeeping lapses
Noisy elements (AC, elevator) and some dated room/bathroom fixtures
Missing in-room amenities (coffee maker, alarm clock, safe) and occasional cleanliness issues (stained sheets)

Categories

Cleanliness
8.7
Generally reported as very clean in many reviews (clean rooms, 'very clean', 'clean and comfortable'), though isolated issues noted (stained sheets, dead light fixtures).
Service
6.8
Mixed service feedback: several praises for helpful front desk staff and specific attendants, but multiple reports of rude or unhelpful staff, delayed check-in and inconsistent housekeeping.
Location
9.6
Consistently praised for convenience and proximity to hospitals, RIT and airport; a few comments that the surrounding area or property didn’t feel cozy, but location is a clear strength.
Room Quality
7.2
Rooms often comfortable with good beds and extra sitting areas and smart TVs, but several guests reported dated bathrooms, noisy AC/elevator, small suites or odd layouts.
Amenities
6.8
Amenities had notable gaps: complaints about breakfast setup, lack of coffee makers, alarm clocks, safes, and occasional broken fixtures; elevator access was appreciated by some but criticized by others.
Value for Money
8.5
Multiple guests called it good value and reasonably priced; despite some service/amenity shortcomings, many felt the price matched expectations for short stays.
Food and Beverage
6.2
Frequently criticized: breakfast described as minimal/poor, limited options and inconsistent quality; one review explicitly called the food horrible.
Overall Experience
8.6
Overall stays are generally positive for short or transit stays (comfortable beds, clean rooms, convenient location), tempered by service inconsistencies and breakfast/amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

At the NEW SPARK by Hilton, experience modern luxury just minutes away from downtown Rochester.

Convenient Location: Explore nearby attractions like the University of Rochester, Seneca Park Zoo, and Seabreeze Amusement Park.

Fitness Center: Stay active with our 24-hour fitness center, equipped with state-of-the-art equipment for your workout needs.

Contemporary Accommodations: Relax in stylish rooms designed for your comfort and enjoy top-notch amenities during your stay.

Book your stay at the NEW SPARK by Hilton today and elevate your Rochester experience.

Important information:

Please note that guests must be 21 years or older to check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ROC

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.8
Based on 600 reviews
Cleanliness: 8.7
Service: 6.8
Location: 9.6
Room Quality: 7.2
Amenities: 6.8
Value for Money: 8.5
Food and Beverage: 6.2
Overall Experience: 8.6
O
Oskar • couple • pl
10
2026-10-29 • via Nuitee
A
Al • solo_traveller • us
6
2026-10-27 • via Nuitee
J
Juliana • solo_traveller • us
7
2026-10-27 • via Nuitee
A
Andrew • couple • us
7
Good value, clean and friendly staff.
Pros:

Friendly staff, clean room, good parking spaces, easy to access.

Cons:

The location in general wasn’t super cozy.

2026-10-24 • via Nuitee
T
Timothy • family_with_children • ca
8
Hospital visit stay
Pros:

Location was close to UR Hospital

Cons:

All was ok except lack of true breakfast

2026-10-22 • via Nuitee
A
Aiyuanna • solo_traveller • us
10
Pros:

I like the elevator access and I loved that the tvs were smart tvs

Cons:

N/a

2026-10-16 • via Nuitee
A
Aiyuanna • solo_traveller • us
10
2026-10-16 • via Nuitee
J
Johnson • extended_group • us
7
Besides not getting my room on time the rest of my stay was good.
Pros:

We stay here every year when we come out for my husbands doctors appointment because it is so close to his doctors office.

Cons:

I didn’t like that when I got there at 3:20 Violet told me she had to find me a room. I was supposed to be able to check in at 3 and it was almost 4 by the time I got a room. So I was not impressed with that.

2026-10-13 • via Nuitee
L
Ladawn • solo_traveller • us
9
2026-10-10 • via Nuitee
W
Williams • couple • us
8
2026-10-09 • via Nuitee
L
Loretta • family_with_children • us
10
Other than that, room accommodations was excellent , especially the extra sitting/tv room
Pros:

Didn’t care for the boiled egg, no waffle maker, but it was sufficient

Cons:

Waffle maker w/attendant, cooked eggs, English, sausage, muffins, soft butter, bagels (?)

2026-10-09 • via Nuitee
L
Leckerling • couple • us
1
Surprised Hilton allows its name to be used on this property or employs a manager who is rude.
Pros:

location

Cons:

bathroom dated, work cart and plaster left in hall with no worker. Manager rude.

2026-10-09 • via Nuitee
J
Jeffrey • solo_traveller • us
10
Pros:

Very clean, good breakfast, reasonably priced, and a convenient location

2026-09-18 • via Nuitee
S
Sally • solo_traveller • us
8
2026-09-16 • via Nuitee
C
Charles • family_with_children • us
8
Was a nice stay and really have no complaints.
2026-09-13 • via Nuitee
S
sabrina • family_with_children • us
10
Pros:

The woman at the front desk was amazing!

Cons:

Snacks would have been more convenient if there was point of purchase places near food

2026-09-07 • via Nuitee
A
Ada • couple • us
10
great night
Pros:

location and the room

Cons:

the elevator

2026-09-07 • via Nuitee
P
Pang • solo_traveller • ca
7
Pros:

The bed is comfortable and the room is nice and clean

Cons:

the air conditioner is super noisy

2026-09-05 • via Nuitee
A
Aron • couple • us
10
2026-09-05 • via Nuitee
I
Islenn • couple • us
10
Amazing, thanks for everything.
Pros:

The hospitality

Cons:

Everything was great.

2026-09-04 • via Nuitee