Spark by Hilton Rochester University Area, NY

Hotels
•
Spark by Hilton
8 (755 reviews)
797 East Henrietta Road , Rochester , us
+1 585-427-0131

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Cleanliness
Spacious rooms
Good location
Cons:
Dirty tub
Rude service
No water pressure
Smelly fridge

Categories

Cleanliness
7.5
Some reviews mention cleanliness positively, but others had issues like a dirty tub and a smelly fridge.
Service
8
Staff was friendly and helpful, though there were reports of rude service at times.
Location
8.5
Good location noted for its convenience in Rochester.
Room Quality
7.5
Rooms were generally clean but varied in comfort, with some issues like hard mattresses.
Amenities
8
Facilities like the breakfast variety were noted positively, though some amenities had issues.
Value for Money
8.5
Competitive pricing compared to similar hotels.
Food and Beverage
8
Breakfast was satisfactory, though could be improved in variety.
Overall Experience
8
Overall satisfaction noted despite some negativity, with a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:03

Property Description

At the NEW SPARK by Hilton, experience modern luxury just minutes away from downtown Rochester.

Convenient Location: Explore nearby attractions like the University of Rochester, Seneca Park Zoo, and Seabreeze Amusement Park.

Fitness Center: Stay active with our 24-hour fitness center, equipped with state-of-the-art equipment for your workout needs.

Contemporary Accommodations: Relax in stylish rooms designed for your comfort and enjoy top-notch amenities during your stay.

Book your stay at the NEW SPARK by Hilton today and elevate your Rochester experience.

Important information:

Please note that guests must be 21 years or older to check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ROC

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 755 reviews
Cleanliness: 7.5
Service: 8
Location: 8.5
Room Quality: 7.5
Amenities: 8
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 8
L
Laron • family_with_children • us
10
2026-08-29 • via Nuitee
M
Melissa • couple • us
10
2026-08-24 • via Nuitee
K
Kristin • family_with_children • us
8
Great place for short stays
Pros:

Convenient location to RIT. Clean and comfortable.

Cons:

Our bathroom door squeaked awfully

2026-08-24 • via Nuitee
J
Joseph • couple • us
8
Pros:

Room was clean and comfortable.

Cons:

The suite was like a little jail cell with a TV. It looked awful!

2026-08-24 • via Nuitee
W
Williams • couple • us
5
Disapointment for a Hilton name
Pros:

location for most part,

Cons:

The lady who checked us in was not al all friendly and seemed to resent every question we had. On the way for cancer treatment at East River Road Imaging. it wasn't easy to taker. The smoke alarm units in the room blinked all night. There was a dead telephone until we reached down and plugged it in. There werre two tv small handsets but no large on to operate the tv.

2026-08-23 • via Nuitee
A
Anthony • couple • us
8
2026-08-21 • via Nuitee
H
Harshada • solo_traveller • ca
10
Cons:

Breakfast included was not a great breakfast at all..

2026-08-19 • via Nuitee
R
Ralph • couple • us
4
Cons:

Had to tighten toilet seat nuts to keep from sliding around.Dead light fixtures over bed.Sheets were stained in multiple places.Breakfast was minimal with poor seating.

2026-08-17 • via Nuitee
D
Donna • solo_traveller • us
10
2026-08-15 • via Nuitee
E
Elizabeth • family_with_children • us
5
Not up to Hilton standard
Pros:

Location

Cons:

Older, shabby, poor sound insulation,

2026-08-12 • via Nuitee
R
Reis • couple • us
7
2026-08-12 • via Nuitee
A
Anuja • solo_traveller • us
6
Cons:

Breakfast was ok

2026-08-10 • via Nuitee
J
Judy • couple • us
8
2026-08-06 • via Nuitee
K
Klaus • extended_group • br
9
Tranquila e sem problemas
Pros:

Limpeza, bom espaço do quarto, estacionamento, café continental satisfatório.

Cons:

Ausência de cofre no quarto.

2026-08-02 • via Nuitee
V
VERONICA • couple • us
5
It was a decent hotel
Pros:

Pretty clean room and good lighting

Cons:

No alarm clock, no coffee maker

2026-07-22 • via Nuitee
F
Fulya • family_with_children • tr
7
2026-07-22 • via Nuitee
S
Sandra • solo_traveller • ca
7
Average
Pros:

Clean

Cons:

Room next to elevator ( noisy) was small. No house keeping for a two night stay so ran out of towels (no hooks) and toilet paper.

2026-07-22 • via Nuitee
E
Elen Navasardyan • solo_traveller • am
3
Bad experience
Pros:

Its location is close to the airport but for going somewhere taxi is needed, or maybe a car.

Cons:

For sure I wont consider this hotel for the future instances. Poor breakfast, missing room service. Value for money is so loooow.

2026-07-20 • via Nuitee
E
Elen Navasardyan • solo_traveller • am
3
Poor expereience
Pros:

The hotel is close to the airport. The rooms were comfortable.

Cons:

This is the hotel I wouldnt return for any occasion. Didnt received room service for consecutive days, breakfast was the same limited options all the days.

2026-07-20 • via Nuitee
M
Madeline • solo_traveller • us
5
2026-07-19 • via Nuitee