Holiday Inn Express Rochester - Greece by IHG

Hotels
•
Holiday Inn Express
7.8 (503 reviews)
1635 West Ridge Road , Rochester , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
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Review Highlights

Pros:
Friendly staff
Convenient location
Comfortable rooms
Nice/excellent breakfast
Would return
Cons:
Non-working TV in initial room
Door that doesn't latch
Pending extra charge / billing error
Refusal to refund during state of emergency
Remodeling disruption

Categories

Cleanliness
7.8
Standard quality for this hotel tier.
Service
6.8
Staff praised as friendly and the front desk fixed a reservation error, but serious negative service issues (pending extra charge on card and refusal to refund one night during an emergency) hurt overall service sentiment.
Location
9.2
Multiple reviewers cited a convenient/enjoyable location.
Room Quality
7.4
Rooms described as comfortable, but there are maintenance problems (non-working TV in one room, a door that doesn't latch properly, and some remodeling disruptions).
Amenities
7.8
Standard quality for this hotel tier.
Value for Money
6.4
Value weakened by billing issues (pending charge for a third night) and at least one reported refusal to refund during a state emergency.
Food and Beverage
9.2
Breakfast repeatedly described as nice/excellent.
Overall Experience
7.8
Comfortable stays, friendly staff, good location and breakfast, but offset by maintenance issues and problematic billing/refund experiences—resulting in a mixed overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 16:40

Property Description

Convenient Location
Located in Rochester, New York, the Holiday Inn Express Rochester – Greece is just a short drive away from the University of Rochester and Seneca Park Zoo. Explore the city with ease from our centrally located hotel.

Comfortable Accommodations
Our guest rooms are designed to provide utmost comfort and convenience. Each room features a coffee maker, microwave, mini-refrigerator, cable TV with in-room movies, and a work desk. Whether you're here for work or leisure, we have everything you need for a pleasant stay.

Great Amenities
Start your day right with a complimentary breakfast and stay connected with our free high-speed internet access. Keep up with your fitness routine at our on-site fitness center. After a day of exploring nearby attractions like The Strong National Museum of Play and Seabreeze Amusement Park, unwind in the comfort of our hotel.

Book your stay at Holiday Inn Express Rochester – Greece for a memorable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.8
Based on 503 reviews
Cleanliness: 7.8
Service: 6.8
Location: 9.2
Room Quality: 7.4
Amenities: 7.8
Value for Money: 6.4
Food and Beverage: 9.2
Overall Experience: 7.8
D
Diane • solo_traveller • us
8
Pros:

Location and staff

Cons:

Bed was too high . Hard to regulate temperature in room. Windows need replacement, because of noise0

2026-08-18 • via Nuitee
N
Nancy • couple • us
8
Pros:

Convenient location, nice breakfast, very comfortable

2026-08-06 • via Nuitee
H
Hill • solo_traveller • us
7
4/5 ☆☆☆☆
Pros:

I enjoyed the friendly staff while staying here.

Cons:

I didnt like that the TV in our initial room did not work and there were apparently no rooms tp switch to that could accommodate my family.

2026-08-06 • via Nuitee
C
Christopher • couple • us
7
Enjoy the location and room. Will reconsider cuter stays.
Pros:

Always comfortable and excellent breakfast.

Cons:

The door to room 415 doesn’t latch properly. If you lean on the door it open right up. Discovered the day of checkout.
Reservations for two nights was incorrectly showing as one night but the front desk person fixed to two nights, however we have a pending charge for a third night on the credit card. This needs corrected ASAP.

2026-07-24 • via Nuitee
L
Lisa • couple • us
8
2026-07-15 • via Nuitee
R
Robert • family_with_children • us
9
Nice, would definitely come back.
Pros:

Nice, comfortable room!

Cons:

Little remodeling going on.

2026-05-21 • via Nuitee
P
Patti • solo_traveller • us
7
2026-04-27 • via Nuitee
B
Bullock • solo_traveller • us
10
2026-03-18 • via Nuitee
M
Michael • couple • us
8
2026-02-28 • via Nuitee
6
627jeanninep • Family • Ford City, Armstrong County, Pennsylvania
2
Pathetic
Pros:

Would not refund one night during a state of emergency.

2026-02-27 • via Tripadvisor
C
Caesar • couple • us
10
2026-01-25 • via Nuitee
M
Maureen • couple • us
4
Will never stay again.
Pros:

Breakfast disappointing. Instead of delicious light fluffy scrambled eggs, they had flat tasteless obviously premade omelets. Breakfast should have been available an hour earlier

Cons:

Front desk was not continually staffed. Had to yell for someone. Unbelievable that we had to pay $100 upon registration (IN CASE WE DAMAGED ANYTHING)!!! Bathroom was way too SMALL! I am a small person, and could barely close the bathroom door. Never seen any hotel that tiny! Room decor was mostly Black, very depressing and dark.

2026-01-19 • via Nuitee
R
Robert • solo_traveller • us
4
I was able to sleep with cotton in my ears, and sleeping in the middle of the bed.
Pros:

Breakfast was nice cleanliness very good. Staff was cordial

Cons:

The traffic noise in 3rd floor front room was excessive.
The two sides of the king size bed were crushed concave and lumpy like elephants were sleeping there . I had to sleep in the middle where it was reasonably firm

2026-01-19 • via Nuitee
E
Ernest • solo_traveller • us
9
Highly recommend
Pros:

Location

Cons:

Small bathroom

2026-01-19 • via Nuitee
N
Nick • couple • us
9
Great stay, will be back!
Pros:

Clean and friendly

Cons:

When I checked out at 5:30am nobody was at the front desk. Yes they had a sign but I needed to leave. No card box to drop the keys off.

2026-01-19 • via Nuitee
N
Natalia • family_with_children • us
8
Pros:

Breakfast was not great.
However, all necessary items were present, possibilities to heat items is good, warm eggs etc. is good too.
Don't know anything about the area, came and left from parking lot

Cons:

Oatmeal could have been tasty, opposed to offered one, which was plain bad.
Muffins, bagels etc, could be not from mass production warehouse, wrapped in cellophane, sitting in boxes forever.

2026-01-15 • via Nuitee
M
Muhammad • family_with_children • us
9
Exceptional customer service
Pros:

Staff was very helpful and friendly.

Cons:

This place is clean. Breakfast was very good. Eat whatever you want No one will stop you or gives you looks.

2026-01-12 • via Nuitee
M
Muhammad • family_with_children • us
9
Pros:

Staff was very professional and friendly

Cons:

The atmosphere and the breakfast

2026-01-12 • via Nuitee
M
Marquis • solo_traveller • us
7
Very Satisfied with the Hotel services and room accommodations.
2026-01-09 • via Nuitee
D
Darlene • couple • us
6
Pros:

The room was clean and the people were very nice

Cons:

The cleaning person was singing loud in the hallways banging the vacuum cleaner against my door very hard. The sink did not drain. I was in the front so it was a lot of road noise from the street.

2026-01-05 • via Nuitee