Holiday Inn Express Rochester - Greece by IHG

Hotels
•
Holiday Inn Express
7.9 (334 reviews)
1635 West Ridge Road , Rochester , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
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Review Highlights

Pros:
Great, convenient location (close to venues and restaurants)
Friendly and helpful staff
Comfortable and clean rooms
Good hot breakfast
Cons:
Unexpected incidental/pending charges and lack of receipts
Room issues: small size, bed height, temperature control, noisy windows, door latch and occasional broken TV
Limited breakfast selection (would like Greek yoghurt, more fresh fruit)
Occasional remodeling/maintenance noise

Categories

Cleanliness
8.5
Several reviews call the hotel 'very clean' and rooms 'comfortable'; no significant cleanliness complaints.
Service
7.8
Staff repeatedly described as friendly and helpful and resolved reservation issues, but there are billing/receipt and pending charge problems indicating inconsistent execution.
Location
9.2
Consistently praised as convenient, close to venues and restaurants; location is a clear strength.
Room Quality
6.8
Mixed feedback: some guests find rooms comfortable, others cite small size, bed height issues, temperature control problems, noisy windows, a door latch problem and at least one broken TV.
Amenities
7.3
Hot breakfast and basic amenities are present and generally liked, but breakfast selection is limited, a TV was reported broken, and some remodeling/maintenance interruptions were noted.
Value for Money
7
Several guests state it is good value, but unexpected incidental charges, a pending extra-night charge and missing receipts reduce perceived value.
Food and Beverage
8.3
Breakfast frequently described as good/excellent (hot breakfast), though guests wanted a better selection (Greek yoghurt, more fresh fruit).
Overall Experience
8.3
Generally positive overall: comfortable rooms, friendly staff and excellent location, tempered by billing issues and some room/maintenance shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Convenient Location
Located in Rochester, New York, the Holiday Inn Express Rochester – Greece is just a short drive away from the University of Rochester and Seneca Park Zoo. Explore the city with ease from our centrally located hotel.

Comfortable Accommodations
Our guest rooms are designed to provide utmost comfort and convenience. Each room features a coffee maker, microwave, mini-refrigerator, cable TV with in-room movies, and a work desk. Whether you're here for work or leisure, we have everything you need for a pleasant stay.

Great Amenities
Start your day right with a complimentary breakfast and stay connected with our free high-speed internet access. Keep up with your fitness routine at our on-site fitness center. After a day of exploring nearby attractions like The Strong National Museum of Play and Seabreeze Amusement Park, unwind in the comfort of our hotel.

Book your stay at Holiday Inn Express Rochester – Greece for a memorable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.9
Based on 334 reviews
Cleanliness: 8.5
Service: 7.8
Location: 9.2
Room Quality: 6.8
Amenities: 7.3
Value for Money: 7
Food and Beverage: 8.3
Overall Experience: 8.3
C
Connie • couple • us
10
2026-10-29 • via Nuitee
G
Grim • solo_traveller • us
8
It was fine I just want my 100$ back
Cons:

I didn't like I had to pay an extra 100 dollars when I got there for incidentals and I didn't receive my receipt for my stay.

2026-10-22 • via Nuitee
C
Christopher • solo_traveller • us
10
2026-10-15 • via Nuitee
C
Christopher • solo_traveller • us
10
2026-10-15 • via Nuitee
S
Steve • solo_traveller • us
10
excellent
Pros:

everything

Cons:

nothing

2026-10-14 • via Nuitee
A
Amanda • couple • us
10
Was great for what we needed it
Pros:

Close to venue

Cons:

Tiny

2026-10-10 • via Nuitee
S
Susan • family_with_children • ca
8
Good value for the money.
Pros:

Great location and very clean.

Cons:

Breakfast items were limited. Greek yoghurt and a better selection of fresh fruit would have been a nice addition.

2026-10-07 • via Nuitee
P
Perrion • solo_traveller • us
10
2026-09-05 • via Nuitee
S
Sharon • extended_group • us
3
2026-09-01 • via Nuitee
E
Ernest • solo_traveller • us
10
Great location to restaurants
Pros:

Location

2026-08-31 • via Nuitee
B
Bridget • couple • us
10
Pros:

Everyone was friendly and nice great hot breakfast

Cons:

Everything was great

2026-08-31 • via Nuitee
D
Diane • solo_traveller • us
8
Pros:

Location and staff

Cons:

Bed was too high . Hard to regulate temperature in room. Windows need replacement, because of noise0

2026-08-18 • via Nuitee
H
Hill • solo_traveller • us
7
4/5 ☆☆☆☆
Pros:

I enjoyed the friendly staff while staying here.

Cons:

I didnt like that the TV in our initial room did not work and there were apparently no rooms tp switch to that could accommodate my family.

2026-08-06 • via Nuitee
N
Nancy • couple • us
8
Pros:

Convenient location, nice breakfast, very comfortable

2026-08-06 • via Nuitee
C
Christopher • couple • us
7
Enjoy the location and room. Will reconsider cuter stays.
Pros:

Always comfortable and excellent breakfast.

Cons:

The door to room 415 doesn’t latch properly. If you lean on the door it open right up. Discovered the day of checkout.
Reservations for two nights was incorrectly showing as one night but the front desk person fixed to two nights, however we have a pending charge for a third night on the credit card. This needs corrected ASAP.

2026-07-24 • via Nuitee
L
Lisa • couple • us
8
2026-07-15 • via Nuitee
R
Robert • family_with_children • us
9
Nice, would definitely come back.
Pros:

Nice, comfortable room!

Cons:

Little remodeling going on.

2026-05-21 • via Nuitee
P
Patti • solo_traveller • us
7
2026-04-27 • via Nuitee
B
Bullock • solo_traveller • us
10
2026-03-18 • via Nuitee
M
Michael • couple • us
8
2026-02-28 • via Nuitee