Bay Club Hotel and Marina

Great location, clean, and the staff is always very friendly

I would like to file a complaint regarding my recent stay.

I specifically booked and paid for a Bay View King room because having a bay view was an important reason for choosing this hotel. The photos on the Booking.com listing show rooms with a clear, open view of the bay from the balcony.

However, the room I received was significantly different. The view was almost entirely blocked by large palm trees, making it very difficult to see the bay. While a small portion of the water was technically visible, the actual experience was nothing like the view presented in the listing.

I have attached:

* screenshots from the Booking.com listing showing the advertised Bay View room;
* a photo taken from my room during my stay.

I believe the room did not reasonably match the advertised room category and that the listing created an expectation of an unobstructed bay view, which I did not receive.

For this reason, I would like to request appropriate compensation or a partial refund for the difference between the room that was advertised and the room that was actually provided.

Thank you for your time, and I look forward to your response.

Very clean. Comfortable. Nice location.

I had a wonderful stay at this hotel. The rooms were clean, spacious, and well maintained, and the staff were incredibly welcoming throughout my visit. Check-in was quick, the breakfast offered plenty of variety, and the location made it easy to explore nearby attractions. I would definitely stay here again.

Great location, salt water pool, friendly staff

Location is great and view of the marina is beautiful. Staff is friendly and very helpful.

The front desk agent was 5 stars. I really wish I could remember her name, she definitely needs a raise.

I loved the view and pool area.

Nice clean friendly and great staff.

Perfectly located, cool hotel with great employees. Good food and drinks. Great view. Very clean. This is my new go-to hotel when in San Diego.

I recently spent only 1 night but here’s my opinion. It’s a decent place. Front desk staff terrific, bar lounge area ok, hotel upkeep ok. I booked a bay view room because I wanted to see and smell the water because I live in a land locked state. When I arrived in my room I was very disappointed. How could they possibly call this a bay view? I could see a palm tree and the parking lot. Unacceptable. I spoke with a young man at the front desk who was sympathetic to my comments and offered a real bay view. I had to wait 30 minutes but it was worth it. The overs feeling of the place is more like a motel than hotel. There are no high end amenities, or high thread count linens or plush towels. Everything is basic but ok. I had a mini fridge and microwave and coffee set up. So my needs were met.
Oh they charge $24 for parking but I parked for free across the street

The hotel is in a Great Location. The view is wonderful.

We love this location: Shelter Island has the bay and the yacht marina on both sides of the hotel for great views on either side of the hallway. The overall atmosphere is friendly, casual classy, lots of windows, and poolside/marina-side dining. We love that. We walk to our Sailing excursions (about 3 blocks), to our favorite restaurant: KETCH and our favorite gelato shop (next to KETCH). Our room was spacious, with great views; we like having bedside tables & lamps to read, love the little fridge and desk area. We picked this hotel for it's style, cleanliness, views, proximity to our planned outings. It's so close to Uber/taxi from the airport, close to Seaport Village and Little Italy--a quick car ride. Because it's not downtown, it's quiet and not crowded. The pool is small, that's the only downside if you bring swimmers. Other hotels nearby have much bigger pools. Love the lobby ambiance and nice bathrooms off of the lobby where we could change we arrived too early to check in. We still got out by the pool to read hours before checkin. Great location, nice lodgings, competitive pricing, friendly staff. Thanks!

We loved our stay at Bay Club Hotel and Marina. We had a full view of the marina from our room and a full view of the ocean as we walked out the front entrance. We enjoyed an outstanding and welcoming atmosphere and kindness, courtesy and professional from every staff member we encountered. Our room was very nice, very clean, and very quiet. The service, amenities and quality of this hotel was well worth the price we paid. We highly recommend this hotel!

Beautiful large rooms, comfortable bed, quiet. Close to concert we attended and really cute island