Best Western Plus Paper Valley Hotel

Hotels
•
Best Western Plus
8.4 (904 reviews)
132 N Mall Dr. , Appleton , US
+1 920-666-2538

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast options
Good location
Cons:
Dirty rooms
Under construction
Pool issues

Categories

Cleanliness
6.98
Multiple reviews mentioned dirty rooms and some areas being under construction, affecting overall cleanliness.
Service
9.45
Consistently positive feedback about staff friendliness and helpfulness.
Location
9.49
Location was frequently praised, especially for convenience to local attractions.
Room Quality
7.44
Varied sentiments; some issues like worn-out furniture and underwhelming amenities noted.
Amenities
7.97
Amenities such as the pool were mentioned negatively, but breakfast options were appreciated.
Value for Money
7.93
Customer value perception mixed due to cleanliness issues but reasonable pricing noted.
Food and Beverage
8.98
Breakfast options received high praise from multiple reviews.
Overall Experience
8.95
Overall experience varied, with some positive notes overshadowed by cleanliness and maintenance concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:22

Property Description

Convenient Location near Fox River Mall
Located just a 3-minute walk from Fox River Mall, AmericInn by Wyndham Appleton West offers spacious guestrooms with air conditioning and cable TV.

Relaxing Indoor Swimming Pool
Unwind and enjoy the indoor swimming pool featured on-site at AmericInn by Wyndham Appleton West.

Modern Amenities and Pet-Friendly
Experience comfort with tea/coffee facilities, work desk, and free Wi-Fi in all rooms. With free public parking and being pet-friendly, this hotel is the perfect choice.

Ready to experience a relaxing stay near Fox River Mall? Book your room at AmericInn by Wyndham Appleton West now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATW

Location

Guest Reviews

8.4
Based on 904 reviews
Cleanliness: 6.98
Service: 9.45
Location: 9.49
Room Quality: 7.44
Amenities: 7.97
Value for Money: 7.93
Food and Beverage: 8.98
Overall Experience: 8.95
M
Marcela • extended_group • us
5
2026-09-15 • via Nuitee
D
Dale • couple • us
7
Adequate
Pros:

Price was reasonable.

Cons:

The front desk person had no personality, seemed extremely bored with his job and he spoke just above a mumble. No salutation or conversation. Other than asking for I.D., credit card and told us the times for breakfast.

2026-09-15 • via Nuitee
J
Judy • couple • us
10
2026-09-14 • via Nuitee
R
Robin • couple • us
1
Expensive and filthy
Pros:

Nothing

Cons:

It was run down, filthy and in disrepair. There were so many positive reviews which makes NO sense because this place was rundown and dirty. I have attached pictures. Three floors and the elevator wasn’t working (not their fault but didn’t help) the floors, windows and stairwells were dirty. When we pulled back the covers it looks like the sheets had not been changed. They were stained dirty and wrinkled. The bathroom was nasty. There was wet hair on the floor. The bathtub was not very clean and the shower curtain rail was coming out of the wall.. the pool was filthy and the paint on the veining in the pool room is literally coming off the ceiling. Staff was polite but unhelpful regarding the situation. It was Labor Day weekend so I paid $380 to stay one night in this place. Which didn’t happen because it was so dirty we had to leave. Very displeased

2026-09-08 • via Nuitee
M
Mark • solo_traveller • us
8
Older but well-maintained property.
Pros:

A bit dated, but comfortable.

Cons:

Kielbasa was a bit weird for breakfast, but not terrible.

2026-09-05 • via Nuitee
J
Jane • family_with_children • us
3
Mediocre
Pros:

The breakfast was great Friday thru Sunday and terrible Monday thru Thursday. The location is great.

Cons:

Staff not responsive to room issues - I notified them 3 times that we stood in water when showering and water went thru the curtain on to the floor. Not addressed.
When we checked into our room for the 2nd satay the room was clean but someone pooped in the toilet and didn’t flush - gross.

2026-08-31 • via Nuitee
J
Johny • solo_traveller • us
10
2026-08-26 • via Nuitee
N
Nicholas • solo_traveller • us
10
Pros:

Great sized room, very clean and in a perfect location

Cons:

I wish they had a spa pool. Other than that, it is perfect 👌

2026-08-25 • via Nuitee
W
William • couple • us
7
2026-08-24 • via Nuitee
O
Oliver • solo_traveller • de
8
2026-08-20 • via Nuitee
N
Nancy • solo_traveller • us
9
2026-08-19 • via Nuitee
S
Saul • family_with_children • us
3
Pros:

Location and breakfast were fine.

Cons:

I’d asked for a suite room and this was supposed to have a separate sitting/sleeping area. Instead the room just removed one queen bed and replaced with a pull out couch. The only separation was a quarter wall, so we could not relax in our room while our child tried to sleep. It was NOT a suite room as reserved and paid for.

2026-08-18 • via Nuitee
R
Robert • couple • us
10
2026-08-18 • via Nuitee
S
Saul • extended_group • us
7
2026-08-18 • via Nuitee
J
jimenez • solo_traveller • us
2
2026-08-18 • via Nuitee
K
Karam • solo_traveller • us
10
2026-08-17 • via Nuitee
S
Steven • extended_group • us
3
While the staff was friendly, the manager was not
Pros:

The pool was available.

Cons:

The property was under construction when we arrived, this was not mentioned during reservation process. We had to bring our towels to front desk for exchange of fresh towels. The breakfast was not to the standards of a “Plus” BW, in my estimation it was a - BW. The pancake machine was not availableThe room did not have a smoke alarm (the WI state law requires a $25/day/room fine for not having one). The hotel insisted they had a non-pet policy, but their website indicated they were pet-friendly.

2026-08-17 • via Nuitee
J
James • solo_traveller • us
10
2026-08-16 • via Nuitee
S
SUSAN • couple • us
9
The staff was amazing. Very friendly and helpful
Pros:

The location was very easy to get to

2026-08-16 • via Nuitee
M
Marilyn • couple • us
9
2026-08-13 • via Nuitee