Bay Gardens Hotel

Hotels
7.5 (609 reviews)
Castries P.O. Box 1892, St Lucia , Gros Islet , lc

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location (close to sea and shopping)
Friendly, polite and helpful staff
Clean/relaxing pool area and on-site entertainment (karaoke)
Some guests reported good breakfasts
Staff member(s) able to resolve booking/room mix-ups quickly
Cons:
Hot water issues and at least one report of brown water
Slow front desk response and long waits for requests (towels, breakfast service)
Noise from main road and bar; poor sound insulation for some rooms
Small or unexpectedly small rooms and some maintenance problems
Limited bathroom amenities and a very small gym

Categories

Cleanliness
6
Mixed cleanliness reports: pool described as clean but an instance of brown water and plumbing issues was reported, lowering confidence in consistency.
Service
8.5
Staff are frequently praised as friendly and helpful; several guests called out good, polite service and a staff member by name. However, there are repeated complaints about slow responses (long waits for towels, slow front desk, delays resolving hot water issues).
Location
9.5
Location repeatedly praised (close to sea, shopping, well placed). Major strength for many guests, though proximity to the main road/bar caused noise for some rooms.
Room Quality
6
Multiple complaints about room size, noise (road and bar), light leaking through door-top glass, AC odor, missing extractor fan and some maintenance issues—room quality is inconsistent and often a pain point.
Amenities
8
Pools and on-site entertainment (e.g., karaoke) are highlights and create a pleasant atmosphere. Downsides include a very small gym and limited bathroom amenities in some rooms.
Value for Money
7.5
Not widely discussed explicitly; assigned target overall rating. Given the mix of strong location/amenities and some service/room problems, this represents a neutral value assessment.
Food and Beverage
7.5
Mixed feedback on breakfast: some guests found it delicious, others found it disappointing and noted slow/disorganized service and occasional long waits for replenishment.
Overall Experience
7
Overall mixed experience: several guests loved the location, pools and friendly staff, while others encountered significant problems (hot/brown water, slow service, noise, maintenance) that lowered their stay quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 17:52

Property Description

Tropical Getaway at Bay Gardens Hotel

Luxurious Amenities: Enjoy 2 outdoor pools, free Wi-Fi, and rooms with balconies or terraces at Bay Gardens Hotel. Indulge in delicious dining options at the on-site restaurant and unwind at the pool-side Cinnamon Bar.

Relaxation and Entertainment: Pamper yourself at the luxurious spa at Bay Gardens Beach Resort and Spa, with a complimentary shuttle included. Join the weekly Manager's Cocktail party for complimentary rum punch, snacks, and live entertainment.

Convenient Location: Located in Rodney Bay, with a free shuttle to Reduit Beach and just a short drive from the airport, Bay Gardens Hotel offers convenience and comfort. Experience the best of St. Lucia at this tropical paradise.

Book your stay at Bay Gardens Hotel now for an unforgettable getaway!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: UVF

Location

Guest Reviews

7.5
Based on 609 reviews
Cleanliness: 6
Service: 8.5
Location: 9.5
Room Quality: 6
Amenities: 8
Value for Money: 7.5
Food and Beverage: 7.5
Overall Experience: 7
J
Jackie • couple • bb
10
The hotel was exactly the way it was showed cased in the booking and that along made my stay comfort
Pros:

I got a bit of the culture food when it came to breakfast it was not limited to only the traditional egs

Cons:

I really don't have any complaints

2026-08-10 • via Nuitee
C
Cindy • family_with_children • mq
8
beau sejour
Pros:

nous avions le choix pour le petit déjeuner. lieu tranquille piscine propre. hôtel bien placé.

Cons:

vu sur la route de notre chambre.

2026-08-05 • via Nuitee
M
Michel • couple • gb
7
2026-07-23 • via Nuitee
M
Matthys • couple • za
8
2026-07-20 • via Nuitee
Y
yann • solo_traveller • mq
7
Pros:

L'emplacement
Le personnel

Cons:

Manque eau chaude dans douche

2026-07-05 • via Nuitee
V
Vinner • family_with_children • lc
5
2026-07-01 • via Nuitee
D
dyedye • solo_traveller • tt
10
2026-06-28 • via Nuitee
G
GERMAIN • solo_traveller • mq
9
2026-06-20 • via Nuitee
A
Axel • family_with_children • fr
8
Pros:

Son emplacement, la gentillesse du personnel

Cons:

Certains équipements mériteraient un rafraîchissement, l’isolation sonore n’est pas top

2026-06-18 • via Nuitee
M
Magella • solo_traveller • lc
8
I always enjoy my time at the hotel. I will not trade it for any other.
Pros:

I did not stay for the breakfast but from my past experience it very delicious.

2026-06-12 • via Nuitee
G
GUADELOUPE • solo_traveller • gp
8
2026-06-12 • via Nuitee
C
Carol • solo_traveller • gb
5
Great location
Pros:

Great location, relaxing pool area.

Cons:

Limited supply of bathroom amenities l. Very small gym, can only accommodate 3 persons !

2026-06-06 • via Nuitee
R
Rachel • extended_group • us
7
We loved everything, the breakfast, pools, karaoke night. We did feel like we were an inconvenience to the staff occasio
Cons:

It was hard to get anything you need from the front desk. We needed extra towels and you ask for them and they say they will bring it up but it takes 3+ hours if at all for them to bring them.

2026-06-04 • via Nuitee
G
George • family_with_children • lc
6
Fair, not a total damper. I have stayed at Marina Haven and Beach Resort and Spa and had better expe
Pros:

Sunday's breakfast was very good. I think the position of my room made it very difficult to sleep soundly. So close to the main road, heard every vehicle through the night and into the morning. Also the glass to the top of the door with the light coming through was another bad experience. As I am a migraine sufferer and light and noise equals major discomfort.

Cons:

Maybe a room if possible or available to the middle of the hotel and no glass to the top. Also when I booked the images featured a bigger room. Or I could have been mistaken but I didn't expect it to be so small.

2026-06-04 • via Nuitee
B
Benjamin • couple • gb
1
AVOID AT ALL COSTS
Pros:

Absolutely nothing. Avoid.

Cons:

We had a terrible experience with this hotel. When we arrived in our room and wanted to get a shower after a long day travelling, there was no hot water. We called reception and was told to wait 30mins and run the water for 5 minutes, which we did but yet no hot water. We called again and asked to move room and was told that there was no available rooms for us and to wait longer for the hot water. My husband then called and did his magic and got us moved. The new room had hot water luckily but the next morning, when we ran the taps, BROWN WATER was coming out. DISGUSTING. They couldn't fix it and nor did they move us to a new room. Luckily we had a shower last night so was able to move to our next hotel and shower there.

2026-05-27 • via Nuitee
D
De Jaham • family_with_children • mq
10
2026-05-26 • via Nuitee
O
Orsolya • solo_traveller • hu
10
2026-05-23 • via Nuitee
O
Orsolya • solo_traveller • hu
10
2026-05-23 • via Nuitee
O
Orsolya • solo_traveller • hu
10
2026-05-23 • via Nuitee
A
AURELIE • extended_group • mq
7
2026-05-21 • via Nuitee