Makati Shangri-La, Manila

Hotels
•
Shangri-La Group
9 (1442 reviews)
Ayala Avenue corner Makati Avenue , Manila , PH
+63 2 8813 8888

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Location
Food Quality
Cons:
Deposit requirement
Aging rooms

Categories

Cleanliness
9.33
Very clean and good facilities plus friendly customer staff.
Service
9.3
The staff were attentive and gracious, accommodating requests well.
Location
9.34
Excellent location for watching the fireworks and near amenities.
Room Quality
8.29
Rooms need a major makeover as it's showing its age.
Amenities
8.82
Good fitness facilities and club service, but minor suggestions for improvements.
Value for Money
8.78
Breakfast free only for direct booking; otherwise good value overall.
Food and Beverage
8.83
Breakfast was good but crowded; overall food quality is high.
Overall Experience
9.3
A memorable stay with impressive views and great service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:19

Property Description

Luxurious Accommodation and Convenient Location
Experience the epitome of luxury at Makati Shangri-La Manila, strategically situated in the heart of Ayala Centre. Indulge in city views from well-appointed rooms featuring modern amenities like a 55-inch flat-screen TV and plush bedding.

World-Class Facilities for Relaxation and Leisure
Unwind in style at the outdoor pool or stay active at the Health Club with a fitness centre and tennis courts. For business travelers, the well-equipped business centre offers a full range of services to cater to your professional needs.

Culinary Delights and Fine Dining
Savor exquisite dining experiences at renowned restaurants like Shang Palace and Sage Grill, where Chinese delicacies and international dishes are served with flair. Elevate your stay with exceptional service and gastronomic delights at Makati Shangri-La Manila.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MNL

Location

Guest Reviews

9
Based on 1442 reviews
Cleanliness: 9.33
Service: 9.3
Location: 9.34
Room Quality: 8.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.83
Overall Experience: 9.3
C
Christopher Victor Ingao • solo_traveller • nz
10
I would stay here again, and again, and again, and again!
Pros:

The staff was amazing, always welcoming, accommodating, and polite. The room as extremely clean, modern and spacious. Location was perfect, it was a 5-minute walk to everything; One Ayala mall, drug stores and more. I also got a car service to pick me up from the airport and also take me there; the transpo team worked well together, their service was impeccable and driving was amazing. The security was great too, felt really safe. I also took advantage of the hotel's gym, which was also modern and had everything I needed to get a sweat on. Finally, the laundry team was amazing, unfortunately, they did loose one sock. So, the laundry manager delivered the clean clothes to my room and apologized for misplacing the sock. I said I didn't care as much and that this can happen and not to worry about it! He apologized profusely (I kept saying he didn't need to) and even organized to replace it with a brand-new pair (which again, I mentioned that they didn't need to). Thank you for a wonderful stay!

Cons:

Nothing, everything was amazing.

2026-10-31 • via Nuitee
R
Rinrose • couple • ph
9
Pros:

NA

Cons:

None

2026-10-28 • via Nuitee
I
IRFAN • solo_traveller • sa
10
2026-10-26 • via Nuitee
B
Benny • couple • id
8
2026-10-25 • via Nuitee
C
Christophe • family_with_children • fr
9
2026-10-24 • via Nuitee
O
Ozan • solo_traveller • tr
2
2026-10-24 • via Nuitee
J
James • couple • us
10
2026-10-21 • via Nuitee
A
Anna • couple • au
10
A classic hotel with convenient location but the warmth and efficiency of the staff was the highlight.
Pros:

The staff were so welcoming, warm and flexible. We travel a lot and the genuine care was obvious and appreciated.

Cons:

Nothing.

2026-10-17 • via Nuitee
J
Joakim • couple • se
7
2026-10-17 • via Nuitee
M
Mellany • couple • au
9
Great,great,GREAT!
Pros:

Location, facilities, service, staff,food.
EVERYTHING!

2026-10-16 • via Nuitee
M
Moahmed • couple • ph
10
2026-10-12 • via Nuitee
N
Nash • family_with_children • au
10
Pros:

The staff are amazing! Having access to the lounge is really recommended. Having direct access to the malls (greenbelt or glorrietta) would be ideal. Been to top hotels in Australia, New Zeland, Japan, Korea, and Thailand but Shangrila by far gave us the best stay across the board because of how warm and kind the staff are.

Cons:

No direct access to the malls. And the rooms are on the old side.

2026-10-11 • via Nuitee
Y
Yuanyuan • family_with_children • au
5
Pros:

The location is good.

Cons:

Everything is so damp, especially the bed. Like sleeping on rain-soaked earth.

2026-10-11 • via Nuitee
P
PIERRE-ALEXANDRE • solo_traveller • fr
10
2026-10-11 • via Nuitee
M
Manilyn • couple • ph
7
Pros:

I like the bed its huge and comfortable.

Cons:

The buffet breakfast was not not great.

2026-10-09 • via Nuitee
E
Emily • couple • au
10
Everything you need either in the hotel or very close by!
Pros:

The wellness facilities are great. Lovely pool and spa. The gym is great and even offers some group fitness. Shout out to Toto who was excellent!

2026-10-07 • via Nuitee
R
Rafed • solo_traveller • no
10
2026-09-19 • via Nuitee
M
Marilou • extended_group • ph
9
Good value for money
Pros:

Nice facilities, good location and excellent customer service.

Cons:

Hotel needs to be renovated.

2026-09-19 • via Nuitee
J
Jaymee • couple • ph
10
2026-09-18 • via Nuitee
W
Wilma • couple • ae
10
Overall the hotel is nice
Pros:

The location, the cleanliness, the support from the staff

Cons:

The breakfast has a lot of pork options but limited beef or chicken as well as the egg omelette cooking station has mixed ingredients including port cooked in the same frying fan with those without pork. For us muslims it is not allowed

2026-09-14 • via Nuitee