Makati Shangri-La Hotel and Resort Incorporated

Hotels
•
Shangri-La Group
9 (1377 reviews)
Ayala Avenue corner Makati Avenue , Manila , ph

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Location
Food Quality
Cons:
Deposit requirement
Aging rooms

Categories

Cleanliness
9.33
Very clean and good facilities plus friendly customer staff.
Service
9.3
The staff were attentive and gracious, accommodating requests well.
Location
9.34
Excellent location for watching the fireworks and near amenities.
Room Quality
8.29
Rooms need a major makeover as it's showing its age.
Amenities
8.82
Good fitness facilities and club service, but minor suggestions for improvements.
Value for Money
8.78
Breakfast free only for direct booking; otherwise good value overall.
Food and Beverage
8.83
Breakfast was good but crowded; overall food quality is high.
Overall Experience
9.3
A memorable stay with impressive views and great service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:19

Property Description

Luxurious Accommodation and Convenient Location
Experience the epitome of luxury at Makati Shangri-La Manila, strategically situated in the heart of Ayala Centre. Indulge in city views from well-appointed rooms featuring modern amenities like a 55-inch flat-screen TV and plush bedding.

World-Class Facilities for Relaxation and Leisure
Unwind in style at the outdoor pool or stay active at the Health Club with a fitness centre and tennis courts. For business travelers, the well-equipped business centre offers a full range of services to cater to your professional needs.

Culinary Delights and Fine Dining
Savor exquisite dining experiences at renowned restaurants like Shang Palace and Sage Grill, where Chinese delicacies and international dishes are served with flair. Elevate your stay with exceptional service and gastronomic delights at Makati Shangri-La Manila.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MNL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 12 years old and over stay for ₱ 2,206.80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

9
Based on 1377 reviews
Cleanliness: 9.33
Service: 9.3
Location: 9.34
Room Quality: 8.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.83
Overall Experience: 9.3
Z
Zenaida • solo_traveller • us
10
Highly recommended.
Pros:

Located near many shopping malls.
Very clean, staff very accommodating.
Convenient places to eat in hotel.
Musical Entertainment every night.

2026-07-01 • via Nuitee
A
April • family_with_children • us
10
I’ll be back again.
Pros:

The staff, the services, and over all experience.

Cons:

None

2026-06-29 • via Nuitee
G
Gilberto • solo_traveller • nz
10
Excellent hotel and service
Pros:

Facilities and service of staff

Cons:

None - excellent place to stay in Makati

2026-06-28 • via Nuitee
J
James Adam • solo_traveller • pr
10
2026-06-27 • via Nuitee
J
Jim • solo_traveller • ph
10
2026-06-26 • via Nuitee
J
James Adam • couple • pr
10
2026-06-26 • via Nuitee
J
James Adam • solo_traveller • pr
10
2026-06-26 • via Nuitee
S
SHINYA • couple • jp
8
2026-06-25 • via Nuitee
J
Joypapa • solo_traveller • jp
9
2026-06-23 • via Nuitee
M
Mariette • couple • sg
10
A truly memorable stay, thanks to the genuine care and excellent service of the Shangri-La team!
Pros:

We had a wonderful stay at Shangri-La. When the staff found out it was my mother’s 85th birthday, they surprised us with a cake and balloons in our room, which was such a thoughtful touch.

The reception team was also very accommodating and arranged a room closer to the lift, making it much more convenient for my elderly mother. Excellent service and genuine hospitality. Thank you for making our stay so memorable!

Cons:

None

2026-06-21 • via Nuitee
B
Brett • solo_traveller • au
9
2026-06-20 • via Nuitee
G
GonTiag • Friends getaway • Lisbon, Lisbon District, Central Portugal
10
Superb
Pros:

Superb. Just supera. Want come back.

2026-06-19 • via Tripadvisor
S
Sarah • family_with_children • us
9
2026-06-19 • via Nuitee
A
Ariel • couple • ca
10
It is a stay to remember !!!
Pros:

It is a very romantic elegant view and experienced !!!

Cons:

Nothing..

2026-06-18 • via Nuitee
H
Humphrey • couple • us
10
2026-06-18 • via Nuitee
E
Experience800728 • Family • London, England
2
Not well maintained
Pros:

The room was not clean and had a moldy smell that emanated the moment you stepped out of the elevator and into the floor. The carpet looked dirty and there were hairs on the tub when we arrived. The room badly needs renovation and deep cleaning.

2026-06-16 • via Tripadvisor
S
SIMON • couple • au
8
Very nice hotel. We will stay here again.
Pros:

A very nice hotel. We very much enjoyed staying here.

Cons:

I have absolutely no complaints.

2026-06-16 • via Nuitee
X
Xantee Nicole • extended_group • ph
10
2026-06-15 • via Nuitee
X
xx.roku • solo_traveller • ae
10
2026-06-15 • via Nuitee
X
Xantee Nicole • couple • ph
10
2026-06-15 • via Nuitee