Omni Los Angeles Hotel at California Plaza

The front desk person treated me super bad when I arrived at 2 am in the morning on Thursday April 9. He yelled at me because my key do

Stayed here for four nights and was disappointed! Staff were pleasant and the room was spacious but that was about it. The rooms are very dated in every way, decoration, carpet, tv and remote control, bathroom! The shower was so small and incredibly slippery. We only had hot water for one day, lukewarm warm for the rest. It’s such a large hotel but offers so little. No information in the room.Restaurant was limited and we couldn’t eat anything there. The location wasn’t great either in relation to seeing the sights, spent a fortune on taxis. Very little around , everything seemed to shut around 6pm. Thank god subway stayed open so we could eat! Would not return and would not recommend.

Extreamly expensive and not worth it. The fittings in the bathroom were really bad. Stains every where. The fittings had rust on it. The exhaust in bathroom has webs all over.

The hotel is beautiful, accommodations are wonderful, the staff is excellent and the location is perfect. Dining nearby though you don't need to leave the hotel, everything is there at your fingertips.

I went with my family to the hotel on business. All staff were engaging and helpful. The location is ideal as it is within walking distance of landmarks throughout the city. The views from the hotel are incredible. I found all areas to be clean and neat. There was a large conference going on during my stay and the public area bathrooms, hallways and conference spaces were all clean. I truly enjoyed my stay and look forward to going back on leisure next time.

I wanted to take a moment to sincerely thank Omni Hotel downtown for making my stay so pleasant. The professionalism, warmth, and attention to detail truly stood out, and it made a meaningful difference in my experience. Shout out to Alaine, Elaine, Prime, Victor, Ector, Tyler, Charles.

Had a wonderful stay at Omni in LA. Front desk was great in giving us options. It was worth signing up for loyalty for early check-in. The gym was great, nice views from the room, and all staff was friendly and courteous. Can't ask for more.

The only negative feedback I have is for the car service. It wasn't consistent and we didn't have an opportunity to take it.

Love this hotel. The staff are above and beyond! They offer a shuttle that will bring you within a 3 mile radius, which is a great perk!

Nice rooms, very dated bathrooms, and terrible food, but a fine choice in the limited options in DTLA. An adequate place to stay in Downtown LA, particularly if attending anything in the courthouses or government buildings. The premier rooms were nice, large and nice windows, clean and comfortable bed. HVAC worked well, TVs undersized and low resolution for this day and age. Bathrooms were dated and small, with step up into bathtub/shower combo and motel level body wash, etc. Rooms are nicer than the Westin though the hotel lacks decent or really any good food and beverage choices. Made the mistake of lunch at Noe, and it was terrible. Fish tacos, so so, but their version of a caesar salad was spicy thousand island dressing glopped over whole lettuce leaves (don’t think romaine) and spicy but not in a good way. Terrible. Coffee shop is a miss unless you are desperate. If you like a larger nice hotel room and are fine with leaving the hotel to eat, and rates are not at a peak price (they can range quite a bit), the Omni is fine. Valets, staff are friendly and kind. Wasn’t acknowledged as a member of their loyalty program at checkin, but did get free water in my room at least. If looking at larger corporate style hotel for when you need space to work and not looking for a nice spa or luxury or good food, it is a fine choice.

Second stay at the Omni. I looked at other places and so happy I decided on this hotel again. Staff was amazing- from arrival to departure and every interaction in between. Comfortable room and perfect location for my visit (Walt Disney concert hall). Friendly bar atmosphere for a solo traveler and complimentary car service within 3 miles of the hotel which came in handy when it was raining. I will absolutely stay here again if in DTLA.

The room itself was clean, and overall the property is beautiful. However, there were a few issues that were disappointing.

The pillowcases had visible holes, and the pillows were extremely worn out and uncomfortable. They appeared very old and not suitable for guest use. This was surprising given the hotel’s standard.

We also had an unpleasant experience at breakfast. There was no hostess when we arrived, and we waited about 20 minutes before being seated. Once seated, the waiter was rude and hostile, particularly toward my cousin, which made her feel very uncomfortable. The interaction felt disrespectful and unprofessional.

We reported the issue to the front desk immediately and were told we would receive a $40 credit, but we have not received it.

We hope management will address these concerns, as we expected a higher level of service and comfort.

The only bad thing I can say, is I wish I could've stayed longer. Perfectly nestled in the best of Los Angeles access to walkable food trucks to fine dining. The hotel and staff were wonderful to accommodate every request with a smile and excellent service.

Beautiful location. Close to a lot of restaurants and shopping. Comfortable beds. Excellent Nae restaurant. Excellent helpful staff.

Great experience during my recent stay. I was acknowledged as a select guest member and the entire staff was professional and offered great customer service. Room was very well appointed and meticulous.

I was not familiar with Omni before my wife booked it for our LA trip. I was pleasantly surprised and would recommend this hotel to any regular people (not influencers or anyone looking for something trendy or fancy). I would, for example, put my elderly parents up in this hotel if they were visiting LA. It's the kind of place where I felt the staff would be on top of it if they needed anything.

The property and facilities were clean and well-appointed and the staff is sincerely friendly and helpful. There was one mishap--we waited over an hour for our bags to be brought up to our room--but as soon as I called the front desk about it the bags were promptly delivered. My requests for an electric kettle and an extra bathrobe were met within minutes. The water pressure is great; the beds were comfortable; the hallways were quiet. I got the impression that all the staff at this hotel do their job with integrity, warmth, and attention to detail (I hope they are paid fairly), which is a different attitude from the anonymity and scatteredness that you often encounter in big chain hotels (i.e., if you want something you often have to tell them twice). When traveling I also often favor newer stylish boutique hotels where you pay for the interior design, not for service. The Omni was a really wonderful alternative and a reminder that hospitality is about humans.

PS. The 4 guest elevators were EXTREMELY prompt; we never had to wait more than what seemed like 5 seconds for one to arrive!

The hotel and our hotel room were very nice and clean. Front desk and valet were friendly. No one offered any of the promised Loyalty program benefits, nor was there any paperwork or QR codes or anything information about any of the amenities that were promised. Car service (that we had to ask about) was unavailable when needed. Dessert/drinks at the bar were not tasty and expensive. We paid to ride the Angels Flight Railway, even though it said we would get a free ride with our hotel room. Room was big and comfortable, but got too hot at night and the AC couldn't cool it down enough. Housekeeping staff was helpful when needed due to a soap pump issue. Excellent location.

From the moment we arrived, the parking attendants and all the staff were incredibly friendly, courteous, and genuinely welcoming – it set such a warm tone for our entire stay.
Our room was beautifully cozy and well-appointed, with a stunning view of the vibrant downtown skyline and California Plaza that we couldn’t get enough of. The comfortable bedding and peaceful atmosphere made it the perfect retreat after exploring the city.
It’s no wonder my family and I keep coming back to the Omni as our go-to hotel in Los Angeles – the exceptional service, inviting rooms, and unbeatable location make it feel like home away from home every time. Highly recommend for families or anyone wanting a touch of luxury in the heart of DTLA!

The location is great, but that's about all. Rooms were old, bathroom outlet did not work properly, front office staff were inconsistent with information and amenities mentioned/provided to me vs. my colleagues, valet brought the wrong luggage to the taxi (good thing I noticed before he closed the trunk!), and there was no face soap or makeup remover provided in the room. I would not stay here again.

Very nice property in a great location. Clean rooms and professional staff. The so-called daily 'destination charge' is the reason I would not stay here again.

One of my Favorite hotels. Omni los Angeles. Excellent staff. Fantastic view of Los Angeles. Downtown. Close to the museums. Pool & Gym well maintained. Comfortable rooms. Several areas of the hotel to relax and attend to one's work .