Copthorne Hotel and Apartments Queenstown Lakeview

Hotels
•
Copthorne Hotels
7.8 (4336 reviews)
88 Frankton Road , Queenstown , NZ
+64 3 442 7950

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
amazing views
friendly staff
great location
spacious rooms
Cons:
cleanliness issues
limited amenities
value for money concerns

Categories

Cleanliness
6.85
Several reviews mentioned cleanliness issues, including unclean bathrooms and towels.
Service
8.85
Many reviews highlighted the friendly and helpful staff.
Location
9.35
Consistently praised for its proximity to attractions and amazing views.
Room Quality
7.85
Rooms were described as spacious and well-equipped, but some noted needed repairs.
Amenities
7.35
Limited amenities reported, with mixed reviews about the condition.
Value for Money
6.35
Complaints about lack of cleanliness and high prices suggest poor value.
Food and Beverage
7.85
Food quality was generally praised, though some mentioned the absence of dining options.
Overall Experience
7.95
Overall stay was pleasant despite some drawbacks, particularly location and views.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:42

Property Description

Stunning Views and Spacious Accommodation
Copthorne Hotel in Queenstown offers 4-star accommodation just a short walk from the resort centre. Enjoy breathtaking views of Lake Wakatipu and the mountains from the comfort of your room.

Variety of Room Options
With 85 modern guest rooms, including superior rooms with private courtyards or balconies, and large 2-bedroom apartments with a full kitchen, there's a perfect choice for every guest. The apartments also feature a spacious living area for added comfort.

Delicious Dining and Convenient Amenities
Indulge in international and New Zealand cuisine at Hillary's Restaurant, offering buffet breakfast and a-la-carte dinner options. Unwind at Rocks Bar with a drink or a light snack. Plus, enjoy free underground parking and WiFi during your stay.

Book now to experience the best of Queenstown at Copthorne Hotel!

Important information:

Please note that there is a 2% transaction fee when you pay with a credit card or a Visa or MasterCard debit card. There is no surcharge for payments made with EFTPOS or cash.

A valid credit card must be presented on arrival, and be in the same name as the guests's name on the booking confirmation. For all pre-paid bookings, the credit card used to facilitate payment must also be presented on arrival.

The guest will be charged a prepayment of the total price at the time of booking.

You can request your preferred bedding configuration in the Special Request Box at the time of booking. Please note that the bedding configuration is not guaranteed and will be confirmed upon arrival, subject to availability.

Please note that guests under the age of 18 can only check in with a parent or official guardian.

Please note when booking more than 4 rooms, different policies and additional supplements may apply. For more information, please contact Copthorne Hotel & Apartments Queenstown Lakeview using the contact details found on the booking form.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Location

Guest Reviews

7.8
Based on 4336 reviews
Cleanliness: 6.85
Service: 8.85
Location: 9.35
Room Quality: 7.85
Amenities: 7.35
Value for Money: 6.35
Food and Beverage: 7.85
Overall Experience: 7.95
M
Milly • extended_group • au
10
2026-10-24 • via Nuitee
J
Jessica • extended_group • au
8
2026-10-24 • via Nuitee
J
John • family_with_children • au
8
Good location and great view.
Pros:

Left our passports at the hotel when we drove to Dunedin. They were very good and couriered them to us before our flight home.

Cons:

Beds were a little bit uncomfortable, but besides that we had no issues with our stay.

2026-10-23 • via Nuitee
J
Jack-er • family_with_children • au
8
Pros:

Is well maintained building, great view, good for family stay, but the room is allocated at upper level, so you need to carry your bag up by staircase.

2026-10-22 • via Nuitee
L
LISA • extended_group • au
9
Great views of the snow covered mountains. Lots of space for a longer stay
Pros:

Amazing view out over the lake

Cons:

A little bit out of the main centre but the bus from the airport stops right outside these apartments.

2026-10-21 • via Nuitee
C
Corbett • family_with_children • nz
10
Pros:

The front reception staff were amazing 👏 couldnt do enough for us i will definitely be back many times

Cons:

Nothing

2026-10-21 • via Nuitee
J
Jacinta • solo_traveller • au
7
2026-10-20 • via Nuitee
E
Emu-2017 • family_with_children • au
8
We enjoyed Queentown and are planning another 2 visits over the next 2 years.
Pros:

The location and view were perfect.

Cons:

The traffic is incredibly congested during peak time for a city of 29,000. It was like being in a que of cars 5 kms long moving at walking pace.

2026-10-20 • via Nuitee
R
Rosa • couple • au
8
It would be great if the Spa works
Pros:

Nice and clean

Cons:

The Spa did not work for the whole time we were there.

2026-10-20 • via Nuitee
B
Bruce • extended_group • au
10
Staff were friendly and helpful
Pros:

It was great

Cons:

Nothing

2026-10-19 • via Nuitee
A
Alifiyah • couple • nz
8
2026-10-19 • via Nuitee
K
Kathleen • extended_group • au
7
2026-10-19 • via Nuitee
S
Shona • family_with_children • nz
8
Very relaxing
Cons:

The sauna was dirty and half the water was missing. Some of the vents didn’t work but this may have been because of the water level

2026-10-19 • via Nuitee
K
Kirsty • couple • nz
5
Expensive for what you get
Pros:

The views were stunning

Cons:

It is very old and needs refurbishing

2026-10-18 • via Nuitee
F
fuhai • family_with_children • au
9
物有所值
2026-10-18 • via Nuitee
C
Cecilia • family_with_children • nz
7
Average
Pros:

Outside needs a clean

Cons:

No shelter when 3day was raining and couldn’t open the front door for fresh air circulation

2026-10-18 • via Nuitee
M
Mats • family_with_children • nz
10
Great stay! The room was clean and comfortable, the staff were friendly, and the service was excelle
Pros:

The room was clean and comfortable, the staff were friendly, and the service was excellent. The buffet breakfast was delicious!Highly recommended! 😊

Cons:

Nothing

2026-10-17 • via Nuitee
M
Michael • family_with_children • au
7
2026-10-17 • via Nuitee
M
maria-elena • solo_traveller • nz
1
Views and location are my only recommendation
Pros:

The views and location.

Cons:

It’s an old building. The only thing that is good are the views and location! The night duty manager was terrible. She was not friendly at all and she doesn’t deserve to be working as a manager in a tourism industry like this as she is not good in dealing with all sorts of people and problems.

I paid $350 a night here to be treated like this by her!!
She put me in a very uncomfortable spot and she can’t help me either with the noises I was hearing next door!
She is full of it. She made it look to her colleagues that the problems I was complaining was all in my head- that what I felt as she always something to giggle about when I went to the reception!

On my last day when I had to come back and pick up my bag at 3:00pm at the reception-she was there and she knew I was there and did nothing! It really upset me so I e told her if she was attending and that’s the only time she helped me! I was ready to have a go at her as I was not expecting this sort of behaviour for a $350 a night and certainly from a so called duty manager who is not fit to her job description.

2026-10-15 • via Nuitee
S
Sarah • family_with_children • au
7
Pros:

The staff were accomodating to our Celiac requirements even purchasing a new toaster for us to use.

Cons:

Its looking a little old

2026-10-14 • via Nuitee