Copthorne Hotel and Apartments Queenstown Lakeview

Hotels
Copthorne Hotels
7.8 (4158 reviews)
88 Frankton Road , Queenstown , nz

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
amazing views
friendly staff
great location
spacious rooms
Cons:
cleanliness issues
limited amenities
value for money concerns

Categories

Cleanliness
6.85
Several reviews mentioned cleanliness issues, including unclean bathrooms and towels.
Service
8.85
Many reviews highlighted the friendly and helpful staff.
Location
9.35
Consistently praised for its proximity to attractions and amazing views.
Room Quality
7.85
Rooms were described as spacious and well-equipped, but some noted needed repairs.
Amenities
7.35
Limited amenities reported, with mixed reviews about the condition.
Value for Money
6.35
Complaints about lack of cleanliness and high prices suggest poor value.
Food and Beverage
7.85
Food quality was generally praised, though some mentioned the absence of dining options.
Overall Experience
7.95
Overall stay was pleasant despite some drawbacks, particularly location and views.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:42

Property Description

Stunning Views and Spacious Accommodation
Copthorne Hotel in Queenstown offers 4-star accommodation just a short walk from the resort centre. Enjoy breathtaking views of Lake Wakatipu and the mountains from the comfort of your room.

Variety of Room Options
With 85 modern guest rooms, including superior rooms with private courtyards or balconies, and large 2-bedroom apartments with a full kitchen, there's a perfect choice for every guest. The apartments also feature a spacious living area for added comfort.

Delicious Dining and Convenient Amenities
Indulge in international and New Zealand cuisine at Hillary's Restaurant, offering buffet breakfast and a-la-carte dinner options. Unwind at Rocks Bar with a drink or a light snack. Plus, enjoy free underground parking and WiFi during your stay.

Book now to experience the best of Queenstown at Copthorne Hotel!

Important information:

Please note that there is a 2% transaction fee when you pay with a credit card or a Visa or MasterCard debit card. There is no surcharge for payments made with EFTPOS or cash.

A valid credit card must be presented on arrival, and be in the same name as the guests's name on the booking confirmation. For all pre-paid bookings, the credit card used to facilitate payment must also be presented on arrival.

The guest will be charged a prepayment of the total price at the time of booking.

You can request your preferred bedding configuration in the Special Request Box at the time of booking. Please note that the bedding configuration is not guaranteed and will be confirmed upon arrival, subject to availability.

Please note that guests under the age of 18 can only check in with a parent or official guardian.

Please note when booking more than 4 rooms, different policies and additional supplements may apply. For more information, please contact Copthorne Hotel & Apartments Queenstown Lakeview using the contact details found on the booking form.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.8
Based on 4158 reviews
Cleanliness: 6.85
Service: 8.85
Location: 9.35
Room Quality: 7.85
Amenities: 7.35
Value for Money: 6.35
Food and Beverage: 7.85
Overall Experience: 7.95
P
Patricia family_with_children nz
9
Pros:

We enjoyed our stay the food was really good thank you

2026-05-30 via Nuitee
N
Nuque couple au
8
Our overall stay was pleasant and comfortable
2026-05-30 via Nuitee
A
Amy family_with_children au
5
Has potential, needs love.
Pros:

View was lovely. Heaters sufficient. Mattress was comfortable. Wifi was a good speed.

Cons:

It's very run down. Lots of damage to the paint. The ensuites are showers/baths with a toilet in a separate space, they are also like caravan bathrooms rather than a tiled space. The kitchen doesn't have a full fridge.
The couch was pretty uncomfortable. The pillows were incredibly lumpy. The gym was very underwhelming and tired. The building was also very rundown outside.

This building has a lot of potential and I hope the new owners can bring it back to its former glory/rework the bathroom/kitchen.

The hotel has a significant hill to walk down/up to the town so not suitable for anyone with mobility issues who wishes to not pay for parking in town.

2026-05-29 via Nuitee
R
Roberts solo_traveller nz
7
2026-05-28 via Nuitee
B
Baljinder family_with_children nz
5
Stay was good
Pros:

Nice big room and view .

Cons:

I don’t like there is no microwave in room ,no plates , no tap to drink water when we call for tap to drink water staff said drink from toilet tap water . That’s really bad.

2026-05-27 via Nuitee
M
Mirala couple au
10
Amazing
Pros:

The view was amazing

Cons:

The parking space

2026-05-26 via Nuitee
S
Susan solo_traveller au
10
Pros:

Everything!!!

2026-05-26 via Nuitee
C
Charity Lauron solo_traveller au
9
Pros:

The sraff is helpful and professional. The room is clean and tidy.. The microvewave and kitchen sink is very handy.. The lakeview was amazing esoecially watching the sunset.

Cons:

The grand stairs on the lounge to the lift. Although the staff helped to carry the luggages but the unnecessary. I am not sure if there is a ramp.
Also, in the bedroom the curtain should have another thin layer (see thtiugh). So, when you open the thick curtain, it is not too bright on your eyes from the sunlight while relaxing on the bed.

2026-05-26 via Nuitee
N
Navjot family_with_children au
9
2026-05-26 via Nuitee
N
Nina Marie family_with_children us
10
Pros:

I booked a room with two double beds and it had plenty of space. It also had its own balcony with an amazing lake view, plus breakfast was included which was really good. The bus stop is right in front of the building, so it’s very accessible — one ride and you can easily get to Queenstown city, Frankton, and even the airport.

The beds were so comfy it was hard to get up! Coming back to a tidy and clean room every day was always nice after a long day out. I would definitely recommend this place and would happily stay again. It’s perfect for some quiet and relaxing time after a busy day.

Cons:

The breakfast was good too, although it would be even better if they changed some of the options for guests staying 3 days or longer.

2026-05-26 via Nuitee
K
Kym=cameron family_with_children nz
9
My new favorite hotel in town.
Pros:

Was on the first floor easily too acess all falcilities . resturant, room car park resturant and reception. Excepionally clean, Great shower. Really comfortable bed for me, great mattress. Quiet even though it was facing the road, Great sleep. Thank you to all the Copthorn staff. I will stay there again next time.

Cons:

Obviously The only thing I would change would be the price. If they had a frequent traveller deal I would stay there next time Discounted price. I will have extra friends stay there.

2026-05-26 via Nuitee
R
Roodie Roo solo_traveller nz
8
Pros:

Friendly staff. Good veiws

Cons:

Road works at carpark entrances

2026-05-26 via Nuitee
B
Belinda solo_traveller au
10
Pros:

Room good size
Location great for walking and close to restaurants

2026-05-25 via Nuitee
C
Clara Damgaard solo_traveller sg
7
2026-05-25 via Nuitee
M
MANDY family_with_children au
7
Good stay but more 3 star hotel
Pros:

Breakfast was good. Breakfast room lovely. Location ok. 10 min walk into Queenstown. Uphill on way back. Free carparking good. Rooms a little dated. Bit noisy on main road.

2026-05-24 via Nuitee
S
stephen family_with_children au
9
Extremly happy and enjoyable
Pros:

Great locatiom easy walk into town very comfy bed and great view from the room👍

Cons:

Property starting to show its age but still good value👌

2026-05-24 via Nuitee
K
Kyla couple nz
8
2026-05-24 via Nuitee
H
Harrower couple nz
10
Very good
Pros:

Location and room

Cons:

Finding carparking

2026-05-23 via Nuitee
R
Rez couple nz
1
Way better oprions than this place !
Pros:

Location is fine but not wowww

Cons:

Not clean
Poor room
Very old building
Service , waited 3 days to het the room clean , at the end they didn’t clean properly
Staff not helpful at all!

2026-05-23 via Nuitee
K
Karen couple nz
9
Great stay.. very comfortable ..😊
Pros:

The location is fab! Walk down the hill to town.. bus stop right outside if you don’t want to walk.. lovely view from the room

Cons:

Bathroom looked a little tired due to age of property but shower was good, nice and hot so can’t complain

2026-05-23 via Nuitee