Copthorne Hotel and Apartments Queenstown Lakeview

Hotels
•
Copthorne Hotels
7.8 (4311 reviews)
88 Frankton Road , Queenstown , nz
+64 3 442 7950

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
amazing views
friendly staff
great location
spacious rooms
Cons:
cleanliness issues
limited amenities
value for money concerns

Categories

Cleanliness
6.85
Several reviews mentioned cleanliness issues, including unclean bathrooms and towels.
Service
8.85
Many reviews highlighted the friendly and helpful staff.
Location
9.35
Consistently praised for its proximity to attractions and amazing views.
Room Quality
7.85
Rooms were described as spacious and well-equipped, but some noted needed repairs.
Amenities
7.35
Limited amenities reported, with mixed reviews about the condition.
Value for Money
6.35
Complaints about lack of cleanliness and high prices suggest poor value.
Food and Beverage
7.85
Food quality was generally praised, though some mentioned the absence of dining options.
Overall Experience
7.95
Overall stay was pleasant despite some drawbacks, particularly location and views.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:42

Property Description

Stunning Views and Spacious Accommodation
Copthorne Hotel in Queenstown offers 4-star accommodation just a short walk from the resort centre. Enjoy breathtaking views of Lake Wakatipu and the mountains from the comfort of your room.

Variety of Room Options
With 85 modern guest rooms, including superior rooms with private courtyards or balconies, and large 2-bedroom apartments with a full kitchen, there's a perfect choice for every guest. The apartments also feature a spacious living area for added comfort.

Delicious Dining and Convenient Amenities
Indulge in international and New Zealand cuisine at Hillary's Restaurant, offering buffet breakfast and a-la-carte dinner options. Unwind at Rocks Bar with a drink or a light snack. Plus, enjoy free underground parking and WiFi during your stay.

Book now to experience the best of Queenstown at Copthorne Hotel!

Important information:

Please note that there is a 2% transaction fee when you pay with a credit card or a Visa or MasterCard debit card. There is no surcharge for payments made with EFTPOS or cash.

A valid credit card must be presented on arrival, and be in the same name as the guests's name on the booking confirmation. For all pre-paid bookings, the credit card used to facilitate payment must also be presented on arrival.

The guest will be charged a prepayment of the total price at the time of booking.

You can request your preferred bedding configuration in the Special Request Box at the time of booking. Please note that the bedding configuration is not guaranteed and will be confirmed upon arrival, subject to availability.

Please note that guests under the age of 18 can only check in with a parent or official guardian.

Please note when booking more than 4 rooms, different policies and additional supplements may apply. For more information, please contact Copthorne Hotel & Apartments Queenstown Lakeview using the contact details found on the booking form.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Location

Guest Reviews

7.8
Based on 4311 reviews
Cleanliness: 6.85
Service: 8.85
Location: 9.35
Room Quality: 7.85
Amenities: 7.35
Value for Money: 6.35
Food and Beverage: 7.85
Overall Experience: 7.95
M
Mitchell • couple • au
8
2026-08-21 • via Nuitee
D
Dominique • family_with_children • au
9
2026-08-20 • via Nuitee
C
Clare • couple • nz
8
Pros:

Location

2026-08-20 • via Nuitee
E
Emma • couple • au
7
Great location and gorgeous views
Pros:

Great location, stunning views from the balcony and big car park on site.

Cons:

Housekeeping can be quite consistent, one morning we were woken at 8:30am with a housekeeping knock we advised we’d be heading out later however they continued to knock two more times before 9:30. Our fault for not putting a do not disturb sign on the door but felt either way that was really early and continuing to knock after we advised we’d be around for a while was a little frustrating.

2026-08-19 • via Nuitee
E
Evan • couple • au
8
2026-08-19 • via Nuitee
F
Fred • family_with_children • pf
6
2026-08-18 • via Nuitee
A
Annie • family_with_children • au
6
The hotel is older than i thought,and lay out is not covenient like theres a stair going up to the elevator to think th
Pros:

Location

Cons:

Facilities

2026-08-17 • via Nuitee
S
Sangster • family_with_children • nz
8
Met our needs.
Pros:

The facilities were good, just think it could do with a bit of love. Looking a little tired.

Cons:

Could do with a little love and a good lick of paint.

2026-08-17 • via Nuitee
J
Jasmine • couple • au
8
Pros:

Stunning view and amazing and kept clean.

Cons:

The windows really fog up and it’s impossible to see the view in the morning.

2026-08-17 • via Nuitee
W
Waipaare • solo_traveller • nz
6
2026-08-17 • via Nuitee
W
Walter • couple • nz
8
Very nice, friendly staff, great views
2026-08-17 • via Nuitee
A
Amanda • family_with_children • au
8
Pros:

Nice view

Cons:

Laundry only had one working washing machine and a half working dryer that didn’t even dry clothes in 2 dry cycles. Ended up driving to a laundry mat to do washing

2026-08-17 • via Nuitee
R
Rachel • family_with_children • au
5
2026-08-16 • via Nuitee
S
Steve • couple • au
10
Perfect stay
Pros:

Lovely stay all round

2026-08-16 • via Nuitee
M
Miringa • solo_traveller • nz
6
Pros:

A little out dated but we were looking for something not too expensive as we were hardly in the room. We were out late and then came back and left early to go to Milford Sounds so it was good for that

2026-08-15 • via Nuitee
S
Sean • couple • au
8
Pros:

Loved the location. Staff were very friendly and helpful. Bed was extremely comfortable.

Cons:

Breakfast got the job done. Might be slightly overpriced for what was provided but still was nice to have on early mornings

2026-08-15 • via Nuitee
K
Kelly • extended_group • au
8
A great location and staff were amazing
Pros:

The location was amazing and a spacious apartment.

Cons:

The heating was poor but by the end of the trip we adapted better than the first few days. Bedroom doors were a bit iffy to open

2026-08-14 • via Nuitee
P
Paris • couple • au
2
Unfortunately, our stay was significantly affected by ongoing noise from upstairs, and despite raising the issue with st
Pros:

The location was convenient, view was nice. The apartment was a good size and had the basic facilities we needed, and the staff were generally friendly.

Cons:

The biggest issue throughout our stay was the excessive noise coming from upstairs. This occurred at all hours, sometimes as early as 6am and other times late at night, and even throughout the day there was frequent banging, heavy footsteps, doors being slammed and what sounded like furniture being dragged along the floor constantly.

We understand that some noise from other guests is outside of the property’s control, and we appreciated that staff did contact the rooms upstairs and ask them to keep the noise down. However, the noise continued throughout our entire stay, and we didn’t feel there was much more that could be offered to help improve the situation.

What particularly surprised us was receiving a phone call from a staff member later that evening suggesting that, the next time the noise occurred, we should throw a shoe at the ceiling. We found this quite inappropriate and unprofessional, particularly after we had already raised the issue with staff.

Overall, we appreciated that staff were friendly and did make an attempt to address the noise, but unfortunately the ongoing disturbance had a significant impact on our stay. Considering the price we paid, we didn’t feel the overall experience represented the level of value we were expecting.

2026-08-14 • via Nuitee
C
Chrystal • family_with_children • au
7
A comfortable stay with a great view
Pros:

Comfortable beds, and plenty of space for the whole family in the 2 bedroom appartments with a beautiful view. Overall great value for money.

Cons:

The hotel is in need of a refresh, looking a bit tired.

2026-08-13 • via Nuitee
G
Gena • solo_traveller • au
10
2026-08-13 • via Nuitee