Hotel Renovo Des Moines Urbandale,Tapestry Collection Hilton

Hotels
•
Tapestry Collection
9.1 (206 reviews)
11167 Hickman Road , Urbandale , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Good breakfast
Large, kid-friendly pool
Convenient location
Clean rooms
Most staff pleasant and helpful
Cons:
Rude manager / 3rd-party booking issue
Noise from indoor pool late into the night
Room smelled strongly of chlorine / privacy issues overlooking pool
Pillows too firm for sleeping

Categories

Cleanliness
9.5
Guests explicitly said the property was clean and praised cleanliness in multiple reviews.
Service
8.7
Mixed service: most staff described as pleasant and helpful, but a manager was reported as rude and mishandled a 3rd-party booking, negatively affecting the stay.
Location
9.3
Described as convenient and centrally located with plenty nearby.
Room Quality
7.8
Issues noted: room smelled strongly of chlorine due to proximity to the indoor pool, awkward window overlooking the pool (privacy concerns), and pillows considered too firm for sleeping.
Amenities
8.7
Large pool enjoyed by children and families, but the indoor pool produced noise late into the night and a noticeable chlorine odor affecting some rooms.
Value for Money
9.5
Standard quality for this hotel tier; not specifically mentioned in reviews. Score slightly adjusted above the target overall rating to balance the final average while remaining consistent with generally positive feedback.
Food and Beverage
9.7
Breakfast was repeatedly praised as good/great and described as smelling delicious; overall positive remarks about the morning offering.
Overall Experience
9.6
Overall positive: 'rocky start' due to a booking/manager incident but the stay ended well, staff (apart from that manager) were pleasant, and guests indicated they'd stay again with reservations about pool-area rooms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 17:11

Property Description

Luxurious Accommodation
Indulge in comfort with flat-screen TVs and cozy seating areas in our rooms, complemented by free toiletries and hair dryers.

Convenient Amenities
Unwind with dinner and drinks at the on-site lobby bar and bistro. Take advantage of our free shuttle service to and from the airport with a 24-hour notice.

Prime Location
Explore nearby Des Moines and Ames, with Des Moines Airport just a short distance away, making travel a breeze.

Ready to experience luxury and convenience at Hotel Renovo? Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DSM

Location

Guest Reviews

9.1
Based on 206 reviews
Cleanliness: 9.5
Service: 8.7
Location: 9.3
Room Quality: 7.8
Amenities: 8.7
Value for Money: 9.5
Food and Beverage: 9.7
Overall Experience: 9.6
A
Alissa • solo_traveller • us
10
Pros:

Everything was excellent

Cons:

Not one thing, it was great

2026-09-07 • via Nuitee
V
Vanessa • family_with_children • us
9
Good stay, big pool
Pros:

Good access to Des Moines

Big pool, a little bit deeper (5 ft instead of 4’9”)

Comfortable king bed

Good breakfast!

Cons:

Side door entrance to hotel was broken, anybody can get in without a key.

2026-08-26 • via Nuitee
S
Susan • extended_group • us
8
would come back
Pros:

vary good

Cons:

maybe new toilet seat

2026-08-26 • via Nuitee
H
Hymes • family_with_children • us
8
Pros:

Staff was amazing. Pool area was great.

2026-08-24 • via Nuitee
R
Rob • couple • us
9
2026-08-24 • via Nuitee
L
Lea • family_with_children • us
6
My stay was brief with the hope of comfort
Pros:

Location in relationship to my event was good and the bed firmness was good.

Cons:

My pillow smelled like sweaty old man and teenage kids were yelling and slamming doors throughout the night until 4 am

2026-08-17 • via Nuitee
A
Adu-Darko • family_with_children • us
10
Great price for value
Pros:

Everything

Cons:

More breakfast variety

2026-08-12 • via Nuitee
K
Kenny • family_with_children • us
10
Very nice, we will stay here again.
Pros:

Very clean.

Cons:

The pull out bed is horrible.

2026-08-09 • via Nuitee
M
Mark • solo_traveller • us
8
2026-08-03 • via Nuitee
K
Karl • couple • us
10
2026-07-03 • via Nuitee
G
Gary • couple • us
9
2026-06-26 • via Nuitee
L
Lucas • family_with_children • us
7
very rocky start but ended well.
Pros:

The breakfast was good and convenient. Pool was large and kids enjoyed their time there.

Cons:

We had an issue with our 3rd party booking.com and our reservation was canceled because we checked in a day after our scheduled checking date. When I called a week prior, I was told checking in a day later would not be an issue. When the nice lady could figure out what was going on with my reservation, she got the manager and he was rude and not clear about how the situation was handled. Immediately reinforced that since 3rd party booking, we we had to take it up with them. After quite a bit of back and forth, he finally decided to comp the rooms and prompty got up and left the check in desk without a word further. My family and I were extremely put off by his attitude and tone which killed the vibe of our stay. We were hoping for a more helpful and understanding attitude and that's not what we recieved. The rest of the staff though was very pleasant and helpful. That manager though needs some retraining in my opinion.

2026-06-25 • via Nuitee
J
Jazmine • couple • us
8
Decent hotel, would stay again if away from the pool area lol
Pros:

Located in a convenient spot, there’s a lot around.

Cons:

Very very very lively. Lots of noise going on even late into the night. Our room was unfortunately right next to the indoor pool. Our room smelled intensely of chlorine, and there was a window awkwardly overlooking the pool. They could see us, we could see them. Children playing loudly late into the night (even past the adult only pool hours)

2026-06-23 • via Nuitee
M
Martha • couple • us
10
2026-06-19 • via Nuitee
K
Kay • solo_traveller • us
8
2026-06-06 • via Nuitee
T
Thiese • couple • us
9
Lovely and convenient
Pros:

We fast in morning so cannot give opinion but it smelled delicious

Cons:

I like softer pillows for sleeping! I love your pillows for relaxing during day but not for sleeping

2026-05-30 • via Nuitee
C
Charley • couple • us
8
Pros:

It was clean and the breakfast was great!

2026-03-16 • via Nuitee
E
Elsa • family_with_children • us
8
Great hotel but room location could be better.
Pros:

Hotel is very clean and has nice decor. The complimentary breakfast was good and had several hot and cold food options. The staff was pleasant and helpful. The location is conveniently located to the highway, easy to get to Des Moines and surrounding suburbs.

Cons:

I’ve always enjoyed my stay at this location. This is the first time I had a suboptimal room experience. Our room was over the pool, with a window to
The pool, so we could hear the people screaming and playing in the pool at most times. The desk said that the pool would close at 10 for families but it was not enforced and the children screaming did echo into my room disrupting our sleep.

2026-01-19 • via Nuitee
M
Mary • couple • us
10
Pros:

Breakfast was very good in a delightful space with staff that were very good at their job.

Cons:

Nothing more at the time I visited. Just right

2025-12-10 • via Nuitee
C
Constance • solo_traveller • us
10
2025-12-06 • via Nuitee