Brent House Hotel

Hotels
8.7 (1675 reviews)
1512 Jefferson Highway , New Orleans , US
+1 504-842-4140

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms
Great location
Comfortable amenities
Cons:
Confusing parking
Inconvenient connection to hospital
Issues with room quality

Categories

Cleanliness
7.91
Cleanliness noted positively, but several reviews express dissatisfaction with the connection to a hospital and maintenance issues.
Service
8.88
Standard quality for this hotel tier, with some remarks about the front desk service being lacking.
Location
9.42
Conveniently located near the hospital and attractive views; highly praised.
Room Quality
8.37
Rooms described as clean and beautiful, though some reports of uncomfortable mattresses.
Amenities
8.9
Facilities such as pool and hot tub were appreciated, but some complaints about parking and coffee setup.
Value for Money
8.36
Price concerns mentioned, but overall perceived value seemed reasonable given the location.
Food and Beverage
8.41
No significant complaints, but also no specific mention of food quality.
Overall Experience
9.38
Many guests expressed a desire to return, indicating overall positive experiences despite some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:58

Property Description

Outdoor Pool and Hot Tub
Enjoy a refreshing dip in the outdoor swimming pool or relax in the hot tub at the Brent House Hotel. Perfect for unwinding after a day of exploring New Orleans.

Convenience and Comfort
With free WiFi, flat-screen TVs, microwaves, and fridges in every room, the Brent House Hotel ensures a comfortable stay for all guests. The additional amenities like ironing facilities and a hairdryer add to the convenience.

On-Site Services and Dining
Indulge in a range of services including a barber shop, beauty salon, and gift shop at the hotel. With a restaurant serving American and New Orleans cuisine, a gourmet coffee shop, and 24-hour vending machines, all your needs are catered to at the Brent House Hotel.

Experience the best of New Orleans with a stay at the Brent House Hotel. Book now for a memorable and convenient stay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSY

Location

Guest Reviews

8.7
Based on 1675 reviews
Cleanliness: 7.91
Service: 8.88
Location: 9.42
Room Quality: 8.37
Amenities: 8.9
Value for Money: 8.36
Food and Beverage: 8.41
Overall Experience: 9.38
K
Kelsey • couple • us
8
2026-09-12 • via Nuitee
H
Hunter • extended_group • us
10
2026-09-05 • via Nuitee
G
Gianna • couple • us
8
2026-09-04 • via Nuitee
M
Mia • couple • us
9
2026-09-04 • via Nuitee
M
Marllyn • couple • us
7
2026-09-03 • via Nuitee
L
Latricia • couple • us
7
It was decent but nothing like I expected!
Pros:

It was beautiful in the foyer

Cons:

I had to change rooms because the air wasn’t working properly! Then we moved, that room shower handle fell off when we turned it and it started to flood the room! They did come fix it BUT THE ENTIRE BUILDING WAS WITHOUT HOT WATER FOR A COUPLE HOURS!!!! It’s an extremely long walk to the door of the entrance from garage!

2026-09-03 • via Nuitee
M
Marllyn • couple • us
7
2026-09-03 • via Nuitee
M
Melisa • family_with_children • us
8
It was great, except for the meal.
Pros:

I didn’t know that breakfast was served. Was this a complimentary breakfast or at the Bistro Sub?

Cons:

My daughter and I arrived on a Sunday night. Therefore, we went to get food from the Bistro, and it wasn’t that good to either one of us. I would like to know where we could get breakfast next time. I have to be back in six months.

2026-09-01 • via Nuitee
J
James • couple • us
6
Stay was ok but the shower was bad.
Pros:

OK

Cons:

Shower water was cold and it never got hot and that was a disappointment.

2026-08-31 • via Nuitee
B
Brigitte S • couple • us
10
Excellent
Pros:

Everything

Cons:

Wish frequent customers could get a special medical discount

2026-08-31 • via Nuitee
M
Marllyn • couple • us
6
Good
Pros:

Convenience

Cons:

The bed was not comfortable, perhaps because it was handicapped.

2026-08-31 • via Nuitee
J
Jessica • couple • us
8
2026-08-29 • via Nuitee
J
Jennifer • solo_traveller • us
8
Comfortable and Convenient
Pros:

Was very convenient we had an appointment at the hospital it was very clean it was very comfortable and we were able to get in and out of the garage very easily

Cons:

The stopper in the bathtub would not work so you could not take a bath and after the long trip down there I really wanted to just soak. After checkout I realized that I had left a pair of AI earbuds in the room and when I went back the staff of the hotel was very very helpful in trying to help me find them however I do believe that the housekeeping staff did not turn them in as they should have, again it was my fault for leaving them but somebody took them out of that room and did not turn them in.

2026-08-28 • via Nuitee
B
Brigitte S • couple • us
10
We absolutely LOVE STAYING at thw Brent house Hotel!!
Pros:

Everything

Cons:

When having to stay so long for medical appointments, (so often) I wish the nightly rate could be cheaper.

2026-08-27 • via Nuitee
C
C. Xaviera • family_with_children • us
10
Pros:

The hotel was very nice. The staff were friendly. There's no continental breakfast but the food options in-house & nearby were great. The facility as a whole was exceptionally clean (lobby, atrium, rooms, pool area, fitness center, laundry area, etc) and I would definitely stay again and again. The photo wall/backdrop between the lobby & atrium is a plus.

2026-08-27 • via Nuitee
B
Brittney • couple • us
3
Good! Just wish we could actually rest !
Pros:

Beautiful Atrium!

Cons:

Very loud and a HUGE gap under room doors!

2026-08-22 • via Nuitee
J
Jordan • solo_traveller • us
10
2026-08-20 • via Nuitee
P
Parrie • solo_traveller • us
10
2026-08-17 • via Nuitee
P
Peggy • couple • us
10
Perfect for what we needed.
Pros:

Convenient to our hospital.

Cons:

The hot water is a blessing but very very hot. Can burn.

2026-08-14 • via Nuitee
B
Ben • solo_traveller • us
7
Overall a Decent Hotel
Pros:

The pool and hot tub were AWESOME.
The atrium garden was beautiful
It was all very clean.
It was strange being connected to the hospital, but it turned out to be pretty Cool. Free parking in their secure parking deck was nice.

Pj's coffee and the Bistro were great for breakfast.

Cons:

The AC was weak. We sweat at night despite setting it to 60⁰ F. It just didn't work well.

The latch lock most hotel rooms have as extra security was missing from our door (you could see the screw holes where it used to be).

Only 1 functioning elevator our entire stay so we often had to wait a while for the elevator.

2026-08-12 • via Nuitee