Clifton Victoria Inn at the Falls

All happened in one night.
- Important stuff that I transported from the US to Canada was stolen, my car was in the private parking the hotel offers with Fees.
- Hotel manager reaction was “oh this is very common, it is your responsibility” refusing to check camera footage. Was also rude and in polite and wanted to evict me because I was trying to make my point that they are responsible.
- I did not ask them for reimbursement of the stolen items. Just wanted them to do better job to prevent this from happening to another customer.
-After coming back from the water park, a security lady was waiting for me at the gate. Showing here weapon and asking me to leave the hotel before the end of my reservation. Claiming miss conduct.
- She also said she will call the police.
- Minutes later a security guy was hardly nocking on my room’s door asking me to check out and freaking out my kids.
- Then they called the police, police officer was insisting I leave the hotel as per the owner’s request threatening me to handcuff me in-front of my kids if I did not leave.
- I had to leave and wasted hours of my vacation trying to find another stay. Adding the that the wast of time and the frustration because of their service.
All of this happened in less than half a day. Very unprofessional team, I had to deal with 5 employees who are backing their manager and not willing to hear my concerns. They have a gang mentality not customer service mentality, they have been blindly following their manager. no one was trying to be positive while I am the person who was suffering.
I told them I think they know who stole my stuff and it must be one of them. After what happened. I have no doubt. the way they were trying yo cover it up and make it look like normal thing is concerning.
If you are looking for a nice stay, definitely this is not your option.

Breakfast

Le déjeuner pourrait être mieux.

I wanted to stay one more night and the price of the next day gone up significanly and I decided not to.

Only one chair in large 2 bed room. Leaky window (room 530) Poor positioning of wet floor signs when not in use
Noisy and poor location of air conditioner. Gift shop was NOT open

On nous a volé dans notre camion

Le déjeuner

Everything was goid

Unfortunately, the property is in poor condition and should have remained closed until renovations were complete. Even the renovated rooms already look worn due to poor workmanship. The bed and other furnishings were old and showing significant wear, the refrigerator barely worked, and there was no microwave. I booked a two-bedroom suite and even rented an additional cot, but when I raised my concerns, the staff explained that all four two-bedroom suites were fully booked, so there was no possibility of changing rooms or upgrading.

Cleanliness was a major issue throughout the property, from the dirty hallway carpets to the unclean, deteriorating pool and shower area. One side of the first floor appeared to be used to store large bags of trash or renovation debris. While the interior design is appealing, the rear exterior resembles a shelter, and the parking area is poorly maintained.

The complimentary breakfast was very basic: dry egg or egg-and-sausage muffins, two types of bread, three cereals, coffee, water, juice (orange, apple, and cranberry), and 2% milk.

Security and maintenance were also concerning. Our room door lock was partially broken, and the key card only worked with a trick. An unsupervised back entrance appeared to allow unrestricted access to the building. The staff were courteous but seemed overwhelmed.

Café da manhã e porta do banheiro que precisa manutenção.