DoubleTree by Hilton Hotel Denver - Thornton

Gnats everywhere

I couldn’t use my streaming service that I brought with me because I couldn’t change the HDMI’s on the TV and I didn’t like that the air conditioner really didn’t work and fridge did not work very well either

The manager was unavailable for the new employee when checking in which took 1 hour and checking out took 2 hours. Ashlynn did her best.

I didn't like the fact that the ADA Shower Chair was broken when I tried to shower. I was very disappointed that a chair was not available for me. I specifically requested a Shower Chair in my request at booking. I was assured that one would be available. One was not. I asked for a discount or to be moved at the front desk but was not answered when i was present. i had to leave for my tournament and was not aware they were going to move me. i missed several calls but I was at the tournament all day. When i did arrive back at the hotel, i was informed that they would move me to an ADA Room. Also, the elevators had railings that fell off when I grabbed it to help stabalize myself as I'm mobility impaired as well as an amputee.

I would never stay here again. This hotel was a disorganized mess from the moment we checked in. We arrived at night tired from traveling ready to sleep. We had made reservations weeks in advance and checked into what we were told was the last available room. We get into the room and the bathroom door was locked. Staff had to go get tools so we could access our bathroom. We brush our teeth and learn the sink was backed up. In the morning they fix our sink. We leave for the day and come back to a tub that backed up while we were gone - black smelly gunk all over the tub (where we were drying our swim suits). I had to wake up my sleeping kids to walk them to another floor to sleep in at midnight but the hotel couldn't guarantee us that we could stay there so we had to leave our suitcases in our first room with the gross tub.
The next morning we were told we could stay in the new room so we spent our morning moving our stuff to the room. I don't want to blame the staff that were trying to accommodate and help but this hotel was simply a disorganized mess. They didn't offer to compensate - not so much as a free breakfast. Staff did try to help problem solve but I was frustrated. I don't think they once apologized for our experience and I felt no sense of urgency that they cared how difficult this stay was on our family. I suspect housekeeping locked the bathroom because of all of the known plumbing issues yet they put us in that room anyway.
Then lets talk about breakfast. We paid for breakfast tickets - I didn't realize it was a sit down only (I wanted fast buffet style). Service was slow, coffee was cold and watery and the hotel only issued breakfast tickets daily that we had paid for in advance. So every morning we had to take time to get the tickets for the next day.
Parking. There was some kind of event going on at the hotel and the parking lot was COMPLETELY FULL one of our night was stayed there. 2 large trucks were taking up loads of...

Housekeeping too insistent

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There is no microwave in the room unless you book a "deluxe" room, so you have to come all the way downstairs to warm your food up because there's only 1 microwave that people can use. The bathroom wasn't very clean, but after traveling hours to get to this hotel we were too tired to care or bring it up. The thermostat in the room also didn't work properly. The fridge was smaller than a mini and we couldn't put our plate in it (the plate was standard size) , so the code was either eat our food immediately or discard it because of temperature safe zones. For the price of this hotel it didn't uphold the Hilton standard, and I'm extremely disappointed.