Courtyard Columbus Airport

Convivence to airport

I made a reservation at Courtyard by Marriott Columbus Airport in January 2026 for an April stay, as I had an event in the city requiring over 3 hours of travel. I wanted to ensure I had a place to sleep.

At 3:00 PM on the day of my reservation, I called the hotel to confirm my arrival time and was told my reservation was “all set.” I arrived at 4:00 PM, only to be told by the front desk agent, Nickeay, that there were no rooms available. When I explained I had a reservation, she responded, “Yeah, so do all of these people,” pointing to a lobby of about 30 other guests—also with reservations—who had no rooms.

With all other hotels booked due to events, I had no choice but to prepare for my event and sleep in my vehicle.

The next morning, I called to request a refund and was told a request had been submitted. I then spoke with a supervisor who said he would contact Booking.com (where I made the reservation) and gave me a case number. Ten days later, I still had no refund. When I called again, I was told the hotel had no authority over Booking.com. I then contacted Booking.com directly and learned that no one from the hotel had ever reached out—despite what I was told.

After a lengthy call, Booking.com finally processed my refund.

This hotel overbooks on busy weekends and leaves guests stranded with no real support. Had I not followed up myself, I may not have received a refund at all. Very disappointing experience. DO BETTER!

Staff were nice, pleasant

My daughter and I visited this property to attend the Equine Affaire at the Ohio Expo Center. The hotel was a great location, close to the Expo Center, fast food restaurants and gas stations. However, the problems cited in other reviews about the AC is accurate. When we checked into our room, the room temperature was 69°. Progressively, the temperature increased to 75° and the unit in the room could not even lower the temperature to a 72° setting. The unit ran all night and the sound became disruptive to sleep. Finally I got up and changed the thermostat to the current room temperature so the unit would stop running. I can't imagine how bad it would be if the outside temperature was hot summer weather. Other than this, the visit was not all bad. The front desk staff was friendly and the room was clean. Also, I would like to address as Marriott Platinum bonvoy members we weren't offered points or breakfast vouchers like many other properties do for Bonvoy members. Also, many properties have complimentary bottled water in the room upon check in. It's like this Marriott property just considers themselves a place to stay overnight without the need to go above and beyond. Altogether not a bad experience, but I do not plan to stay at this location for future visits to the Expo Center.

The staff was friendly and tried to be accommodating

The firepit

We have been staying at this location for several years thanks to the quiet rooms, courteous staff and the convenience of their Park & Fly. This year, specifically March 5, we flew home from Punta Cana. Typically with international flights, they arrive after midnight. I know the routine, when we arrive, pick up bags and call the hotel. I did this and was told that they no longer have shuttle service after midnight. To say I was shocked is an understatement! And finding out that the Arnold Sports Fest started that day! I never thought to ask, nor did anybody offer up that they no longer shuttled after midnight. We were told to grab a Taxi. The lines were ridiculous!! Once we finally got back to the hotel I gave the poor chap at the counter a piece of my mind as he was on the phone trying to book an Uber for, I assume, another disgruntled patron of the hotel. They claimed it is clearly stated on their website which is total BS because I have yet to see it mentioned anywhere. Beware!! I think it's sad because they always had nice employees who ran the shuttle at all hours and did a great job, and sad that the employees and management have to contend with these issues. I recommend a heads up to those who Park & Fly. You know who we are!!

Comfortable, quiet and peaceful