Mercure Grand Hotel Biedermeier Wien

Hotels
•
Mercure
8.2 (5393 reviews)
Landstraßer Hauptstraße 28 , Vienna , AT

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Central, convenient location close to public transport
Friendly and attentive staff; helpful service (e.g., room swap)
Excellent and extensive breakfast reported by many guests
Clean rooms reported in multiple reviews
Bike storage / facilities for e-bikes
Cons:
Rooms can be very small or dated; renovation needed in places
Cramped showers/low ceilings in some rooms (must stoop)
Occasional poor reception experience (payment on arrival) and late housekeeping
Inconsistent dinner quality at attached restaurant; coffee noted as poor
Some minor missing items (e.g., more hangers)

Categories

Cleanliness
8.5
Multiple reviews explicitly praise cleanliness ("Everything was very clean", "Chambre très propre"); isolated issues are layout-related, not cleanliness-related.
Service
9
Many mentions of friendly, helpful staff and good service (room swap, attentive personnel); a small number of negative interactions at reception noted but overall service is strong.
Location
9.1
Repeated positive comments on central, convenient location near public transport and attractions ("excellent emplacement", "Wunderbare Lage").
Room Quality
6.8
Mixed feedback: some rooms described as spacious and charming, others as very small, dated, with awkward layouts and low showers requiring stooping; several guests mention renovation needs.
Amenities
8.2
Breakfast and basic amenities are highlighted positively (extensive breakfast, bike storage for e-bikes); no extensive amenities list, but what is present is generally well regarded.
Value for Money
8.2
Standard quality for this hotel tier
Food and Beverage
8.6
Breakfast repeatedly praised as excellent; however the attached restaurant/dinner receives mixed/mediocre comments and the coffee was noted as poor in one review.
Overall Experience
7.2
Overall pleasant, charming stay for many guests with very positive location, breakfast and staff; offset by issues with room size, dated decor and isolated service/comfort problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Luxurious Biedermeier-style Accommodation
Experience the charm of Vienna at Mercure Grand Hotel Biedermeier Wien with its elegant rooms and suites, each featuring modern amenities and a touch of traditional Biedermeier decor.

Wellness and Dining Options
Indulge in relaxation at the hotel's gym and sauna, or savor Austrian delicacies at the on-site à la carte restaurant offering a blend of local and international cuisine.

Convenient Location and Accessibility
Located near Vienna's City Park and various transport links, including the Rochusgasse Underground Station and CAT train station, exploring the city's iconic landmarks like St. Stephen’s Cathedral and Vienna Opera House is effortless.

Book now to immerse yourself in the rich history and modern comforts of Mercure Grand Hotel Biedermeier Wien.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIE

Location

Guest Reviews

8.2
Based on 5393 reviews
Cleanliness: 8.5
Service: 9
Location: 9.1
Room Quality: 6.8
Amenities: 8.2
Value for Money: 8.2
Food and Beverage: 8.6
Overall Experience: 7.2
T
Thomas • family_with_children • de
8
Pros:

Für einen Stadtbesuch hat das Hotel eine gute Lage. Bus, Straßen- und U-Bahn in der Nähe.

2026-10-30 • via Nuitee
T
tifenn • solo_traveller • fr
7
Excellent emplacement à deux pas des centres d’activité et des transports .
Pros:

Son emplacement et la qualité du petit déjeuner gastronomique.

Cons:

La climatisation à fond, l’humidité de la chambre et un décor un peu suranné qui peut faire son charme…

2026-10-30 • via Nuitee
S
Stefanie • family_with_children • de
7
Pros:

Guter Service, nettes Personal

Cons:

In die Jahre gekommen, renovierungsbededürftig,
Frühstück minderer Qualität

2026-10-29 • via Nuitee
S
Skaflestad • couple • no
8
2026-10-27 • via Nuitee
S
Sreerag • family_with_children • ae
10
Pros:

The ambience, location and the stay

Cons:

Nil

2026-10-27 • via Nuitee
S
Silke • family_with_children • de
9
Eine Woche in Wien
Pros:

Das Hotel ist im 3. Bezirk, nur 8 min zu Fuß von der Haltestelle des CAT-Flughafenbusses und 5 min von U-Bahn, Bus und Straßenbahn entfernt. Man kann aber auch in 20 min zum Stephansdom laufen. Mit dem hübschen Sünnhof am Hotel wirkt es romantisch und einladend. Das Frühstück ist sehr umfangreich und vielfältig und sehr zu empfehlen.
Besonders freundlich war der unkomplizierte Zimmertausch durch die Rezeption. Das erste Zimmer, das wir bekamen, war winzig und eng und hatte nichts mit der gebuchten Zimmerkategorie zu tun. Daher baten wir umgehend um ein größeres Zimmer. Nach kurzer Zeit erhielten wir ein deutlich größeres Zimmer, in dem wir uns rundum wohl gefühlt haben.

Cons:

Kleinigkeiten: mehr Kleiderbügel wären nützlich. Der Kaffee (sowohl aus dem Automaten als auch gefiltert aus der Kanne) schmeckt leider nicht. Und das in Wien, wo man in jedem Kaffeehaus tollen Kaffee trinken kann.

2026-10-27 • via Nuitee
B
Beatrijs • couple • be
6
Pros:

Prima

Cons:

Badkamer /douchekop

2026-10-26 • via Nuitee
W
Walter • family_with_children • de
5
Pros:

Das man einen guten Raum für E Räder hat.

Cons:

Das Hotel ist in die Jahre gekommen.
Der Empfang war ärgerlich kaum das ich naß angekommen war mit Räder gefahren sollte ich gleich erst mal Zahlen,komische Begrüßung.
Das Zimmer war sauber,aber ums ins Bett zu gelangen,muss man schon was gelenkig sein.
Von der Seite von unten nach oben reinkrabbeln
ebenso raus.
Das ganze weil eine Wand da steht.
Lässt sich nicht anders lösen.

2026-10-26 • via Nuitee
G
GC / Cor • family_with_children • ch
7
Pros:

Gut gelegenes Hotel, nettes Personal

Cons:

Zimmer wurde 2x extrem spät, respektive nicht gemacht, da um 17.00 Uhr wollten wir unsere Ruhe und tauschten dann nur Badetücher aus.

2026-10-26 • via Nuitee
R
Raquel • solo_traveller • br
7
Estadia ok, mas não para voltar
Pros:

Gentileza dos funcionários

Cons:

Quartos minúsculos, com carpete por todo lado, muito velhos

2026-10-26 • via Nuitee
M
Marianne • extended_group • se
9
2026-10-25 • via Nuitee
O
Ola • family_with_children • gb
10
Pros:

It's an old fashioned hotel but that's felt comfortable and comforting. The stuff were very nice. The bed comfortable. Everything was very clean. Breakfast was excellent.

Cons:

We didn't like much the restaurant attached to the hotel. The breakfast there was excellent but the dinner weren't as good. The service was OK but the food was mediocre.

2026-10-25 • via Nuitee
A
Alexandra • family_with_children • fr
10
Mieux que nos attentes
Pros:

Hôtel plein de charme, central et personnel très attentif.
Nous avons passé un séjour très agréable en famille (suite familiale). Chambre très propre et spacieuse.
Superbe petit déjeuner !

Cons:

Rien

2026-10-25 • via Nuitee
E
Erich • couple • at
9
Wunderbares ruhiges Hotel mitten in der Stadt, das alles bietet, was man braucht ...
Pros:

Wunderbare Lage in einem geschäftigen Viertel und trotzdem sehr ruhig, sehr gutes und reichhaltiges Frühstück, harmonisch eingerichtete heimelige Zimmer, Bad und WC getrennt, sehr freundliches Personal, einfach zum Wohlfühlen ...

Cons:

Kein Waschbecken im WC - ist aber kein Problem, denn in vielen Hotels sind Bad und WC gar nicht getrennt ...

2026-10-24 • via Nuitee
V
Vesna • couple • si
9
2026-10-23 • via Nuitee
A
Assaf • family_with_children • il
8
Cons:

you literally can not stand in the shower. I am 1.75 - five foot seven - and I literally had to shower hunched.
I bumped my head on the ceiling multiple times until I learned to stay hunched.
This is the case for many of the rooms according to the staff, and they did not even offer any form of compensation or real effort to solve the situation.

2026-10-23 • via Nuitee
I
Iva • couple • hr
10
Odlična lokacija i sve ostalo.
Pros:

Sve je bilo lijepo i nadam se da cu ponovo doći. Hvala svima

2026-10-23 • via Nuitee
M
Michael • extended_group • nz
6
2026-10-23 • via Nuitee
A
Aslı • couple • tr
7
2026-10-23 • via Nuitee
D
Dilyana KURDOVA • extended_group • bg
8
Pros:

It was clean and efficient.

Cons:

The windows faced other windows, room was very dark and cold.
The heating unit would always blow cold.

2026-10-22 • via Nuitee