Holiday Inn Express Edmonton Downtown by IHG

Hotels
•
Holiday Inn Express
7.7 (1019 reviews)
10010 104th Street , Edmonton , CA
+1 780-423-2450

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Very good location / walking distance to center
Friendly and courteous staff (frequently mentioned)
Clean rooms reported by several guests
Cozy beds and balconies with views
Good value / cost-effective for short stays
Breakfast praised by multiple guests
Cons:
Inconsistent cleanliness; some reports of very dirty rooms
Construction/lobby smell causing discomfort
Broken or unavailable amenities (hot tub, ice machines, elevator, pool concerns)
Old or damaged furniture and maintenance issues in some rooms
Noise and thin walls in certain rooms
At least one severe service failure (cancelled booking, refusal of requests)

Categories

Cleanliness
6.5
Mixed reports: several guests praised clean rooms, but multiple strong complaints (hair in bathtub, blood stains, dirty rooms, construction smell) lower the score.
Service
8
Generally described as friendly and courteous staff in multiple reviews, though there are notable service failures (refused requests, a cancelled booking incident) bringing the rating down slightly.
Location
9.2
Consistently praised: walking distance to attractions/centre, convenient for downtown and short rides to destinations.
Room Quality
7
Rooms often described as clean and beds cozy, but some reports of small rooms, old or damaged furniture, poor pull-out beds and maintenance issues.
Amenities
6
Several amenity problems noted: non-working hot tub/ice machines/pool concerns, elevator issues and lack of expected items (slippers, cots), though breakfast and basic offerings exist.
Value for Money
8.5
Multiple guests called it good value or cost-effective for short stays; a few exceptional situations raised concerns but overall seen as good price-to-location balance.
Food and Beverage
7.5
Breakfast received positive comments (delicious/cost appreciated) though some guests remarked breakfast items (eggs/sausage) or service style could be improved.
Overall Experience
8.9
Overall a convenient, well-located hotel with friendly staff and decent value for short stays, tempered by cleanliness and amenity/maintenance issues for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Indulge in Modern Comforts

Featuring an indoor pool, Free Hot Breakfast, and Free Wifi, the central Edmonton Holiday Inn Express offers a convenient and comfortable stay just 1 km from the Rogers Place-Ice District Area. The modern rooms with cable TV, coffee maker, and work desk provide a relaxing retreat, with most rooms boasting a step-out balcony for added enjoyment.

Delight in Dining and Relaxation

Savor delicious meals at the On-Site Downtown Bistro restaurant and Bar, serving lunch and dinner. After a day of exploring, unwind at the gym, whirlpool, and steam room on-site at Holiday Inn Express Edmonton Downtown.

Explore Edmonton's Attractions

Conveniently located, the hotel is a short drive from the University of Alberta, Rexall Place stadium, and Telus World of Science museum. With limited parking spots available, secure your spot for a memorable stay.

Important information:

Please note that this property does not accept cash or prepaid credit cards.

Payment can be made using a credit card.

Please note that breakfast is available from Monday to Friday from 06:30 to 09:30, and on Saturdays and Sundays from 07:00 to 10:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YEG

Location

Guest Reviews

7.7
Based on 1019 reviews
Cleanliness: 6.5
Service: 8
Location: 9.2
Room Quality: 7
Amenities: 6
Value for Money: 8.5
Food and Beverage: 7.5
Overall Experience: 8.9
M
MeeshaV • couple • ca
6
Pros:

The room was lovely, the bed cozy and the balcony had a nice view. It was walking distance to everything that we needed to be at. The check out time was great. A little later than most other hotels.

Cons:

We were not told that the hot tub was not in service when I asked if there was a hot tub. We were told that yes the hotel had one. The ice machines did not work, and the place was under construction, which had a very heavy, strong smell in the lobby- none of this was mentioned to us. The smell did cause an instant headache.

2026-10-31 • via Nuitee
S
Steve • solo_traveller • gb
8
Good choice
Pros:

Nice bolt-hole for short stay

Cons:

Nothing to dislike

2026-10-31 • via Nuitee
R
Richard • couple • fr
7
Pros:

l ,acceuil à l arrivé

Cons:

le petit déjeuner

2026-10-21 • via Nuitee
C
Cari • couple • ca
10
2026-10-20 • via Nuitee
M
Michael • couple • gb
7
Pros:

All good and near the centre

2026-10-12 • via Nuitee
S
Sherry • solo_traveller • ca
8
Pros:

Clean rooms

Cons:

Not sure

2026-10-08 • via Nuitee
C
corey • couple • ca
7
Good
Pros:

Good location feiendly staff. Clean room

Cons:

The smell in the lobby from renovations

2026-09-14 • via Nuitee
B
BALBIR • solo_traveller • fr
1
2026-09-13 • via Nuitee
J
Jan Arne • couple • no
7
2026-09-12 • via Nuitee
C
Clancey • family_with_children • ca
10
2026-09-12 • via Nuitee
A
Angelo • extended_group • ca
7
Generic, what I expected hotel. Not disappointed
Pros:

It's just a generic hotel, good on price, clean, nothing fancy.

Cons:

To be picky, the eggs and breakfast sausage could of been a bit better.

2026-09-12 • via Nuitee
H
Hugh • family_with_children • ca
8
Pleasant helpful staff, with a nice breakfast to start the day
2026-09-11 • via Nuitee
O
Ollie • solo_traveller • mt
10
Pros:

The room is clean the bed is cozy.

Cons:

Most of the charger outlet is a little bit loose.

2026-09-11 • via Nuitee
C
Chimdike • solo_traveller • ng
5
2026-09-08 • via Nuitee
T
Travis • solo_traveller • ca
8
2026-09-07 • via Nuitee
S
salah • solo_traveller • ma
10
Pros:

Centre ville

Cons:

Petit déjeuner

2026-09-06 • via Nuitee
S
Stefan • extended_group • de
9
2026-09-05 • via Nuitee
K
Kateryna • solo_traveller • ca
6
Not recommended
Pros:

good location and view from the balcony

Cons:

It wasn't very clean (dark hair in the bathtub), the furniture was very old (the chair was falling apart), there was no cream or milk in the room. When I asked for slippers, they refused (although they always provide them at the Hollidays Inn on request). Plastic dishes were used at breakfast - this is the first time I've seen this. No chair at the balcony

2026-09-03 • via Nuitee
M
Mengmeng • solo_traveller • us
7
2026-09-01 • via Nuitee
A
alatimer20 • Family • Fort St. John, British Columbia
2
Horrible
Pros:

This place is horrifying. The pool should be shut down completely. The rooms are so dirty. The taps are coming off the shower and bath. The wallpaper is staples onto the wall. There are blood stains on the pull out bed. And if you think the pull out bed is enough for two kid, it is not. It's about the size of a crib, and they do not have cots.
Do not stay here !

2026-08-29 • via Tripadvisor