Haywood Park Hotel, an Ascend Collection Hotel

Hotels
•
Ascend Collection
9 (711 reviews)
1 Battery Park Avenue , Asheville , us
+18282328217

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Limited dining options

Categories

Cleanliness
6.71
There were significant health concerns regarding cleanliness, particularly with the jetted tub leading to health issues.
Service
9.68
Staff was described as friendly and accommodating in multiple reviews.
Location
9.72
Location is praised as excellent and central to downtown attractions.
Room Quality
9.67
Rooms are often mentioned as spacious and well-appointed.
Amenities
8.7
Amenities were generally well-received, though some guests noted the absence of a microwave.
Value for Money
9.66
Guests felt they received good value considering the price and location.
Food and Beverage
8.71
Food and beverage options mentioned were limited, impacting this score.
Overall Experience
9.18
Overall experiences were largely positive with the noted drawback of cleanliness impacting a few guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:17

Property Description

Luxurious Stay in the Heart of Asheville

At Haywood Park Hotel, Ascend Hotel Collection, indulge in a blend of comfort and convenience. Start your day with a complimentary breakfast before hitting the on-site fitness center. Stay connected with complimentary WiFi throughout your stay.

Elegant Suites and Top-Notch Services

Relax in suites equipped with a flat-screen TV, refrigerator, and Keurig coffee maker. Enjoy the added luxury of a furnished seating area, with some suites offering spa baths. Let the bell service and concierge cater to your needs while you savor complimentary champagne upon arrival.

Culinary Delights and Nearby Attractions

Satisfy your cravings at Haywood Park Cafe and Isa’s French Bistro. Explore the nearby Asheville Civic Center and the University of North Carolina Asheville. Your unforgettable Asheville experience awaits at Haywood Park Hotel.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note dogs are the only pet allowed at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 13 years old to 17 years old stay for US$50 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 17 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 711 reviews
Cleanliness: 6.71
Service: 9.68
Location: 9.72
Room Quality: 9.67
Amenities: 8.7
Value for Money: 9.66
Food and Beverage: 8.71
Overall Experience: 9.18
T
Terry • solo_traveller • us
9
2026-07-02 • via Nuitee
J
judithwC2121YV • Couples
10
The place to stay for walking downtown Asheville.
Pros:

Excellent location. Great front desk experience.

2026-06-28 • via Tripadvisor
N
Nancy • couple • us
4
Sad and disappointing.
Pros:

Our room was lovely and large. It was immaculate. Good sports bar next door for NBA finals. The valets were amazing. They were knowledgeable about restaurants and pleasant to chat with.

Cons:

The elevator was out of order during whole stay. Construction was being done and the noise vibrated thru the hotel. Our parking was covered for inconvenience but that was just minimum. Hotel manager was juggling 2 other hotels so didn’t have time to speak with us even by phone. Never got an email from her either. Poor poor guest relations from management. Restaurant was closed. Quite a few homeless wandering around.

2026-06-26 • via Nuitee
B
B724HXjoem • Couples
8
Good times in Asheville, warts and all.
Pros:

Spent a full week there, the area is amazing, and very walkable, in fact we didn’t move the car the entire time. We never hit the same restaurant twice, and all were amazing and less than a mile away. As is the museum, a couple art galleries and a really fun retro arcade “pinball museum” — go there.

The hotel itself was leaning into the department store history. And the room we had was spacious although with some awkward dead space that could have had a better “sitting room” vibe. Beautiful laminate flooring, but the room would have felt warmer with an area rug in the seating area.

The one disappointment was the housekeeping. There was a note at the front desk saying they don’t make the beds anymore, which is weird at an “upscale” hotel, but at least we were prepared for that. But it seems, all they consistently did was empty the trash cans. Once they didn’t replace the towels (luckily we had 4 to begin with) we had to go down two separate days to ask for replacement coffee pods, and at least 3 nights the coffee cups were not cleaned. We had a sink we were afraid to use because the faucet wasn’t properly attached, so they needed a maintenance request to fix that. It just kind of left the impression of lack of attention to detail.

2026-06-23 • via Tripadvisor
M
Michael • couple • us
9
2026-06-23 • via Nuitee
C
Corpening • solo_traveller • us
9
2026-06-22 • via Nuitee
V
Vanessa • couple • us
10
Pros:

Great place to stay!

2026-06-22 • via Nuitee
D
Debra • couple • us
9
It was fine, nothing special, except the glass of champagne upon checkin.
Pros:

Great location!

Cons:

The housekeeping didn’t freshen up bathroom, leave towels or empty trash twice on a four day stay. We knew they didn’t change sheets, clean entire room. That suits us. But having to ask and then wait 30 minutes for someone just to hand us fresh towels isn’t good. And the valet, Michael, didn’t help us with the luggage all the way to the room. He walked away at the elevator-no words. Should be expected that valet helps with luggage upon check in as well as check out. Don’t catch our valet’s name this morning, but he was good. Front desk were great ppl.

2026-06-20 • via Nuitee
M
Mervyl • solo_traveller • nz
6
Looks flash but is very mediocre
Pros:

Location is good.
Staff nice.

Cons:

My room over alleyway noisy trucks beeping etc 6-7am.
No breakfast tho entry for this hotel on booking.com app says they serve breakfast for $20.
Constant problems with room key.

2026-06-19 • via Nuitee
T
Theresa • solo_traveller • us
10
Excellent place to stay with a fabulous location.
Pros:

The location and the uniqueness of the historic building. The staff was accommodating and I loved Lisa in the spa shop.

2026-06-16 • via Nuitee
A
AnnabelleK • solo_traveller • us
9
2026-06-15 • via Nuitee
2
227kathrync • Solo travel
10
Like the Terminator, I'll be back
Pros:

Beautiful old Department store, now a hotel. Great location. Within easy walking distance (0.1 mi) to Thomas Wolfe Auditorium. Shops, restaurants and even The Museum of Costume Jewelry nearby. Staff efficient and pleasant. Valet parking a steal at $22/ day with unlimited in and out. Nicely appointed rooms with amenities such as fridge, coffee maker and quality toiletries. Ideal for a stay at anytime.

2026-06-11 • via Tripadvisor
K
kristabM7175VD • Family
10
Highly Recommend the historic Haywood Park Hotel
Pros:

We have stayed at the historic Haywood Park Hotel several times and once again we simply loved it! (2 rooms this time with elder family and a toddler) The staff is fantastic! & the location is perfect for us- close to really good restaurants, and the rooms are very spacious! We prefer the Superior Suite for the extra space but the standard rooms are really good too. Comfortable beds, nice baths, etc. Highly recommend

2026-06-11 • via Tripadvisor
W
Will • solo_traveller • us
8
Pros:

This hotel might be a little pricey depending on day or time or year, but the location can't be beat for doing downtown stuff. I recommend it.

2026-06-10 • via Nuitee
G
Galina • couple • us
10
2026-06-06 • via Nuitee
M
Mr.Scannetto • solo_traveller • ch
8
Pros:

Posizione comoda proprio in centro. Tranquillo. Bella struttura classica.

Cons:

Ascensore non funzionava durante il nostro soggiorno. Colazione non compresa. Un po cato.

2026-06-02 • via Nuitee
C
Cook • couple • us
1
Stayed there many times and was great, now horrid. Actually left before 2nd night and moved.
Pros:

Only the location

Cons:

Elevator was out, our room on the 2nd floor was right above the band playing until 11:45 and was LOUD. A big dog was barking inside the room down the hall all evening.

2026-06-02 • via Nuitee
J
Janice • couple • us
10
2026-06-01 • via Nuitee
D
David • couple • us
9
we enjoyed our quick weekend getaway and the central location of the hotel
Pros:

location was great. valet parking was efficient and the room was spacious and comfortable and clean

Cons:

Elevator was out

2026-06-01 • via Nuitee
R
Ryan • couple • us
4
Don’t stat here until the elevator is fixed.
Pros:

Location was good.

Cons:

Elevator is not working. Sounded like a 6 week lead time. Had to take the stairs any time I wanted to leave. AC in room was not able to be adjusted.

2026-06-01 • via Nuitee