Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Excellent breakfast and buffet
Convenient location (close to CTICC)
Generally clean/spotless rooms reported
Prayer facilities available
Good value for money
Cons:
Occasional cleanliness/initial room condition issues
Room faults: bathroom door, flat pillows, stained ironing board, no smart TV
Parking shortages and access problems
Some facilities advertised are unavailable or inconsistent
At least one report of inattentive frontline staff

Categories

Cleanliness
7.8
Many guests call rooms 'spotless' and 'exceptionally clean', but there are several mentions of initial rooms in poor condition, towels missing for one booking and a few notes that rooms could have been cleaner.
Service
8.2
Staff are repeatedly described as friendly, helpful and professional (handled large school groups well, assisted with luggage, welcoming reception), though one report notes inattentive frontline staff who need more training.
Location
8.4
Multiple reviewers praise the convenient location and proximity to CTICC; described as 'very convenient' and suitable for guests and restaurant visitors.
Room Quality
7
Renovated family rooms and cosy rooms received praise, but there are several room issues noted (bathroom door not closing, flat pillows, stained/old ironing board, no smart TV, aircon needing upgrade).
Amenities
7.2
Prayer facilities are highlighted positively and staff assistance is strong, but guests report missing/advertised facilities, parking shortages, and some in-room amenities (TV, ironing board) needing improvement.
Value for Money
7.8
Guests frequently mention good value and excellent breakfasts; one advises checking website pricing vs reception. Overall perceived as good value for the stay.
Food and Beverage
8.4
Buffet breakfast and dinner receive strong praise ('exceptional', 'breakfast was excellent'), and Halaal food is noted as good — a consistent positive across reviews.
Overall Experience
7.6
Most guests report an enjoyable or 'beautiful' experience and would return; minor negatives (noise, occasional service/facility issues) temper a uniformly excellent score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 19:25

Property Description

Central Location in Cape Town
Experience the heart of Cape Town at The Capetonian, where convenience meets luxury. Our air-conditioned rooms with free WiFi and private parking ensure a comfortable stay.

Top-Notch Facilities
Enjoy access to a fitness centre, shared lounge, terrace, and an on-site restaurant. Relax and unwind in style during your stay with us.

Multilingual Staff and Local Expertise
Our reception speaks Afrikaans, English, Xhosa, and Zulu to cater to your needs. Let us assist you with insider tips and information about the area for a memorable experience.

Ready to immerse yourself in the vibrant culture of Cape Town? Book your stay at The Capetonian now for an unforgettable getaway.

Important information:

Please note, the property is currently undergoing refurbishment. During this period, guests may experience some noise or light disturbances between 08h00 and 17h00.

Please note that construction work is taking place nearby from 01/06/2025 to 31/08/2025 and some rooms may be affected by noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CPT

Location

Guest Reviews

7.8
Based on 3072 reviews
Cleanliness: 7.8
Service: 8.2
Location: 8.4
Room Quality: 7
Amenities: 7.2
Value for Money: 7.8
Food and Beverage: 8.4
Overall Experience: 7.6
H
Hajira • family_with_children • za
10
Pros:

The parking is a bit of an inconvenience very little parking spaces

2026-09-19 • via Nuitee
V
Valencia • solo_traveller • za
10
Pros:

I loved everything, especially the buffet dinner and breakfast was exceptionally delicious and I'll most definitely come again.

Cons:

Just the noise of construction work but wasn't too bad and some guests who made lots of noise and loud laughing in the corridor for 5-10 minutes at 2 in the morning and banging their doors,but myself and my 12 year old daughter enjoyed our stay.

2026-09-19 • via Nuitee
L
Lukas • extended_group • za
9
2026-09-18 • via Nuitee
S
Sikhumbuzo • couple • za
8
2026-09-18 • via Nuitee
A
Ashfaque Alli • solo_traveller • za
10
short business stay
Pros:

some Rooms upgraded . others need attention.
halaal restaurant and room service a big plus.
in hotel musallah for prayer was great advantage .
breakfast was good ..
area was clean and quiet

Cons:

lots of noise from renovators on other levels

2026-09-18 • via Nuitee
A
Ashfaque Alli • solo_traveller • za
9
Pros:

comfy stay with hreat breakfast .

Cons:

aged room in need of renovations

2026-09-18 • via Nuitee
J
J. Bruno • solo_traveller • ug
10
Pros:

The rooms were clean, and staff were courteous

2026-09-18 • via Nuitee
V
Vermeulen • extended_group • za
7
Good thanks.
Cons:

Problem with the shower drain - flooded the bathroom.
Shower drainage problem made the bathroom smell.

2026-09-17 • via Nuitee
P
Portia • solo_traveller • za
3
Friendly staff and good food
Pros:

The staff was so friendly from the door to the kitchen

Cons:

The bed was so uncomfortable the carpet was so dirty

2026-09-17 • via Nuitee
Z
Zahar • couple • my
10
This is the best hotel for muslim travellers. It is halal hotel. Room is spacious.
Pros:

This is the best hotel for muslim travellers. It is halal hotel. Room is spacious. Parking is abundant. Highly recommended

Cons:

Nothing

2026-09-17 • via Nuitee
S
SANDY • couple • za
5
Nothing fantastic to rave about. The staff really need to up their service standard.
Pros:

The room was big, neat and comfortable. The first day hot breakfast options were not great. However, the second day was much better. Pastries and light options are consistent and excellent.

Cons:

The noise from ongoing construction in and around the hotel was very annoying. Lift only goes to 11th floor, we stayed on 12. We could not sit in the balcony on 2nd night as water was running through from the other balconies. The staff could be a bit friendlier and more engaging. They don't acknowledge you unless you engage them first. Less time talking to each other and a bit more effort in smiling at the guests.

2026-09-17 • via Nuitee
P
Patrick Nzom • solo_traveller • ng
8
Nice hotel. Close proximity to many city attractions
2026-09-17 • via Nuitee
N
Nawaal • couple • za
8
the stay was what i expected
Pros:

the welcome & service

Cons:

room service i did wait long for what i ask

2026-09-16 • via Nuitee
M
Mjuleni Mdudu • solo_traveller • za
6
Short
Pros:

Amazing breakfast

Cons:

my room was not clean more spacial bathroom

2026-09-14 • via Nuitee
N
Nontando • family_with_children • za
6
Disappointing, my birthday stay was not up to standard.
Pros:

I had booked a suite for my birthday.

The room was dusty, they had 2singles pushed together which was not done properly. No fitted sheet on. We could feel the single beds separating in the middle. Even the mirrors were not cleaned properly.

Cons:

Everything about the room. I had booked a suite because i thought would be up to standard.

2026-09-14 • via Nuitee
L
Lukas • couple • za
10
Brilliant staff
2026-09-14 • via Nuitee
L
Lisa • solo_traveller • de
7
Pros:

Breakfast,location

2026-09-14 • via Nuitee
M
Magda Britz • extended_group • za
8
I enjoyed my stay and will definitely book accommodation at The Capetonian Hotel again.
Pros:

We were received in a friendly manner by Reception and our check in went smoothly.
The room was spacious and comfortable. we slept very well on the bed and the linen was nice and clean.
The breakfast was more than sufficient and there was a large variety of dishes to choose from.

Cons:

The Hotel is busy upgrading and renovating and there was a bit of noise .- which is understandable.

2026-09-14 • via Nuitee
K
Kgomotso • solo_traveller • za
3
Pros:

The location and staff was friendly

Cons:

There were strands of hair everywhere and I do no have hair.
The lighting in room 1010 was bad. Light bulbs were dim. The black tiles in the bathroom were dirty.

2026-09-14 • via Nuitee
M
Moegamat Shadley • solo_traveller • za
5
Pros:

The restaurant and location was great

Cons:

The room was in desperate need of upgrade, carpets and curtains dirty and out dated.
Bed was old and needs to be replaced.
Old box type aircon could not be switched off at control button and had to switch off by main power.Tv outdated and no Supersport channel 201 for rugby. Bathroom a nightmare, no walk-in shower, you have to stand in a small bathtub to shower, entire floor is wet once showered.
Parking limited and had builders working on floor above till about 6pm on. Saturday,aswell as other building works around the hotel throughout the night.
The hotel is in desperate need of a complete revamp.Only great experience was the restaurant.

2026-09-13 • via Nuitee