Fairfield Inn & Suites Billings

Hotels
•
Fairfield Inn
8 (179 reviews)
2026 Overland Avenue , Billings , us

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Free
Children allowed

Facilities

Front desk (limited hours)
Express check-in
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Bicycle-friendly property
Bulk dispenser for toiletries
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great breakfast
Cons:
Cleanliness issues
Elevator problems

Categories

Cleanliness
7.14
Several comments indicate issues with cleanliness, particularly a strong caulking smell in rooms and elevator problems.
Service
9.11
Multiple reviews praise the friendliness and helpfulness of the staff.
Location
8.15
The hotel is well-located and convenient for travelers.
Room Quality
7.1
Some reviews mention room issues such as the shower temperature and elevator reliability.
Amenities
7.13
Amenities were limited during renovation; some guests noted dissatisfaction with the breakfast.
Value for Money
8.09
Mixed feelings on value, as some felt the price was high for the quality experienced.
Food and Beverage
9.14
Many reviews highlight the delicious and varied breakfast offered.
Overall Experience
8.11
Overall, experiences were positive, but recent issues have moderately impacted the satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:55

Property Description

Convenient Location and Amenities
Conveniently situated off Interstate Highway 90, the Fairfield Inn & Suites Billings offers easy access to local attractions like Pictograph Caves and Yellowstone Art Museum.

Comfortable Accommodations
The spacious guest rooms feature well-lit desks, free Wi-Fi, cable TV, and essential amenities like a hairdryer and ironing facilities, ensuring a comfortable stay for all guests.

Relaxing Indoor Pool and Outdoor Activities
Guests can unwind with a refreshing swim in the indoor pool or explore nearby outdoor activities such as hiking and bicycling, perfect for those looking to stay active during their visit.

Experience comfort and convenience at Fairfield Inn & Suites Billings - book your stay now for a memorable trip!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BIL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in the business centre and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 179 reviews
Cleanliness: 7.14
Service: 9.11
Location: 8.15
Room Quality: 7.1
Amenities: 7.13
Value for Money: 8.09
Food and Beverage: 9.14
Overall Experience: 8.11
R
Richard • solo_traveller • de
7
Great location
Pros:

Great location and good hot breakfast

Cons:

Being given a room on the 3rd floor and the elevator not working.

2026-06-15 • via Nuitee
H
Hugo • solo_traveller • do
8
2026-06-14 • via Nuitee
N
Natalie • solo_traveller • us
10
2026-06-11 • via Nuitee
D
Dylan • family_with_children • us
9
Clean, renovated, nice breakfast.
Pros:

Very clean, nice breakfast

Cons:

The TV didn't work, it wasn't hooked up to anything

2026-06-11 • via Nuitee
L
Lane • solo_traveller • us
4
Pros:

Friendly staff

Cons:

Elevator broken

2026-06-09 • via Nuitee
D
Doug • couple • us
2
2026-06-08 • via Nuitee
T
TH1982 • solo_traveller • us
7
Pros:

Everything was good

Cons:

That for the price I paid for I didn't even get the room I booked and was moved to the 3 floor

2026-06-06 • via Nuitee
B
brookes735 • Family
2
Unclean, would not recommend
Pros:

We stayed in this hotel over Easter weekend 2026. The first hotel room we were given was not cleaned properly. Used bathroom products, shower had shampoo or bodywash on the walls, used ear plugs on the bathroom floor, and old hotel keys left on the floor in the room. We were traveling with our 5 month old and expected she would be in a clean environment. The front desk moved is into a new room but it was handicap room, so bathing our 5 month old with no shower door was cold and uncomfortable. But at least the room was clean.
Room keys were only able to be used once. Then they wouldn't open you door anymore, so we were at the front desk everyday getting new keys 3x +. When we asked why they said they had remodeled but never got the new door locks installed. That they had been sitting in the back room " for months."
Tvs did not work the entire time we stayed. When we asked, " there must be something wrong with it underground. There is nothing we can do." We tried to use our own Netflix, but the TV said it was a bad HDMI cable. We told the front desk and they said " nothing we can do."
We reached out to the GM of this hotel via email, his workers said he doesnt come in often and would be hard to reach on the phone. And that we couldn't leave a voicemail for him to call us back. We wanted him to know our concerns for the $400 stay we had. He seemed concerned and said he would talk with his team. And that he would refund us %50 for our inconvenience.
After a week ( 7 days total) of waiting for the refund. We reached out again. He said it was an "oversight" and he apologized. Then said he was issuing it. 3 day later we received a $57 "refund".
We reached out again. Twice. Never heard back.
I would not recommend staying here. They dont have clean rooms and you will be very inconvenience the entire stay.
And no the GM could care less

2026-05-03 • via Tripadvisor
C
Catalina • solo_traveller • us
9
Loved it!!!
Pros:

Staff was professional, friendly and helpful!!! I felt very taken care of.

Cons:

Elevator was out of order but not a big deal.

2026-04-21 • via Nuitee
C
Corrine • couple • us
8
2026-04-06 • via Nuitee
P
Patty • couple • us
8
Pros:

Breakfast was perfect

Cons:

The door to our room needs to be replaced...hard to
Lock and looked like it was beat up

2026-04-01 • via Nuitee
H
Helen • family_with_children • us
5
Pros:

The breakfast lady was very helpful and was extremely nice

Cons:

Tha desk clerk was not very helpful and had no personality at all

2026-03-21 • via Nuitee
J
Jeanette • couple • us
10
2026-03-01 • via Nuitee
R
Russ • couple • us
6
Pros:

The breakfast was excellent! staff was friendly, room was clean

Cons:

the bed was not very comfortable

2026-01-30 • via Nuitee
M
Marlys • extended_group • us
10
2026-01-19 • via Nuitee
B
Brandi • family_with_children • us
10
Will definitely book here again!
Pros:

The continental breakfast was so delicious, the hotel was very clean and the staff was very friendly and helpful

2026-01-19 • via Nuitee
J
Jamie • family_with_children • us
3
Pros:

The location was convenient

Cons:

We had no hot water. After a long day of traveling, when you get to a hotel you just want a hot shower and sleep. The water was ice cold. They also double charged us for our room. We booked through booking but when I got my credit card bill, Fairfield had charged us also at a slightly higher rate. It’s been a month and I am still fighting with them to try and get my money back. It was not booking.com fault - it’s Marriott that I am having issues with

2026-01-18 • via Nuitee
J
Janell • family_with_children • us
5
Pros:

It was clean

Cons:

That i should have been told the pool wasn't working. Also the price was to be 233.00 and my charge was 330.00

2026-01-09 • via Nuitee
J
James • couple • us
10
Clean & Comfortable
Pros:

Staff was friendly & helpful. Lobby immaculate & rooms clean.

2025-12-31 • via Nuitee
D
Daydream14738364171 • Solo travel
10
The best stay!!!!
Pros:

I went here late at night because it was so dark so I just decided to stay at this hotel. When I tell you this was the nicest comfiest hotel I stayed at I am telling the truth! They had the comfiest beds ever, the friendliest staff, the breakfast was so good! They just went into new renovation so everything is new!!! I would definitely stay here again and I would recommend it to others to stay here too!!!

2025-12-29 • via Tripadvisor