Hyatt Place Nashville Brentwood

Hotels
Hyatt Place
8 (728 reviews)
202 Summit View Drive , Brentwood , us

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Inadequate hot water

Categories

Cleanliness
6.75
Hot water issues indicate maintenance problems.
Service
8.75
Staff, especially Kelly and Chris, were very friendly and pleasant.
Location
8.25
Good location mentioned in the review.
Room Quality
7.75
Room was nice enough.
Amenities
8.25
Standard quality for this hotel tier.
Value for Money
8.25
Standard quality for this hotel tier.
Food and Beverage
8.25
Breakfast staff was friendly and pleasant.
Overall Experience
7.75
A mix of good service and some utility issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:15

Property Description

Luxurious Accommodations
Indulge in comfort and convenience at Hyatt Place Brentwood. Each room features a 42-inch flat-screen TV, a small refrigerator, and coffee-making facilities. Some rooms even boast a cozy seating area with a sofa bed for ultimate relaxation.

Convenient Amenities
Enjoy round-the-clock access to the reception and fitness center, along with express check-out for a hassle-free stay. Need to store your luggage or do some laundry? We've got you covered. Plus, savor delicious flatbreads and a variety of dining options from the 24-hour Gallery Menu.

Ideal Location
Located just 10 miles from downtown Nashville, our hotel offers easy access to the city's attractions while providing a peaceful retreat in Brentwood. Explore nearby outdoor activities like Percy Warner Golf Course and Radnor Lake State Natural Area.

Experience the perfect blend of comfort and convenience at Hyatt Place Brentwood. Book your stay now for an unforgettable getaway.

Important information:

PLEASE NOTE: This hotel only accepts credit cards, debit cards and, where applicable, other contactless forms of payment. It is a cash-free environment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BNA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 8 per day.

Location

Guest Reviews

8
Based on 728 reviews
Cleanliness: 6.75
Service: 8.75
Location: 8.25
Room Quality: 7.75
Amenities: 8.25
Value for Money: 8.25
Food and Beverage: 8.25
Overall Experience: 7.75
M
Mary Ann couple us
6
Ok, but nothing extra
Pros:

Location

Cons:

Air conditioning

2026-07-23 via Nuitee
M
MrsPerry12 Business Dallas, Texas
10
BEST HOTEL HANDS DOWN!! BOOK NOW!!
Pros:

Book your room at this hotel if you want a perfect stay. My second visit was as great as my first. The team makes your entire stay seamless. Christopher at the front desk gave me a top floor room with a view. He checked on me throughout my stay. Housekeeping kept my room clean and stocked with fresh towels and coffee. You will love the location because a Target sits right across the street. Pick this property for your next trip to town.

2026-07-22 via Tripadvisor
K
Kellie couple us
10
Greet location, clean and the staff was so welcoming and friendly
Pros:

Great location and very clean

Cons:

N/A

2026-07-22 via Nuitee
P
Pamela family_with_children us
9
Pros:

Breakfast was good, room was great space except for bathroom...very small and tight.

Cons:

Water in shower took forever to warm and hardly any stream of water in sink at night.

2026-07-22 via Nuitee
8
804paytonj Friends getaway
10
So friendly!
Pros:

All staff were super nice and helpful! Our room was clean and as pictured! Would book again!

2026-07-21 via Tripadvisor
Z
Z4326PFrutha Family
10
Pleasant
Pros:

It was a very pleasant experience. Chris was so nice. The room was spacious. I was able to bring my dog. Everything went so well. All of the staff were great.

2026-07-17 via Tripadvisor
B
barbh1971 Family
10
Great Choice for Brentwood Stay
Pros:

Room was great, hotel was very clean, staff was friendly, rate was reasonable. Couldn't ask for better.

2026-07-17 via Tripadvisor
F
F1943UDbradm NONE
2
Not good
Pros:

Unknowingly I was charged $50 for the night for a small dog. I can understand an extra security deposit but there should hot have been a fee for the dog. Not at all happy. Also there was a bottle of water sitting on a sink counter. I assumed this was complimentary. I was charged $5 for a bottle of water. Price gouging. There also was no microwave as described. I will not be back.

2026-07-15 via Tripadvisor
B
BRIDGET family_with_children us
10
2026-07-05 via Nuitee
D
donald couple us
5
Cons:

The room had a terrible stench smell like something got spilled in the couch or nearby in the carpet

2026-07-03 via Nuitee
C
Cassandra couple us
5
Pros:

Breakfast was ok.

Cons:

It seems like I have been at better cleaner nicer locations

2026-06-25 via Nuitee
W
W6022GAroberto NONE Memphis, Tennessee
10
Great place
Pros:

Nice place with a great staff. Exceptional service by Christopher at the front desk who will made sure our stay was outstanding.

2026-06-24 via Tripadvisor
V
Valenzuela family_with_children us
9
Pros:

Rooms are spacious. Staff like Bailey and Kima (if I remembered correctly) are very accommodating and kind.

2026-06-24 via Nuitee
L
L848KMlindseys NONE
4
Not the best experience
Pros:

I originally booked this hotel months in advance for a two-night stay, but we later had to change it to one night. When we made that change, the rate increased by about $100 more per night than what we had originally booked. I understand hotel pricing can fluctuate, but that was still a significant increase.

At check-in, the front desk associate was genuinely kind and helpful—she was honestly the best part of the stay. While we were waiting for our room for early check-in, the manager spoke to her very unprofessionally in front of guests, even calling her a liar and telling her she could “learn something if she listened to him.” It was uncomfortable and inappropriate to witness that kind of interaction.

The breakfast was pretty good.

Unfortunately, the room itself was disappointing. The bathroom had hair in the shower, the luggage rack was broken, and the curtains were stained and did not fully close, which allowed a bright streetlight to shine directly into the room at night. The pillows were uncomfortable, and the pull-out sofa mattress was old and not clean.

The elevator was also concerning, as it appeared to be missing a button and the control panel did not look safe. Overall, the property feels like it needs updating and refreshing throughout.

Overall, for nearly $300, the stay did not feel worth the price. The only positive experience was the kindness of the front desk associate during check-in.

2026-06-21 via Tripadvisor
M
marvin family_with_children us
9
Excellent location, comfortable bed, Good breakfast and nice pool.
Pros:

Location

Cons:

N/A

2026-06-21 via Nuitee
O
Olga solo_traveller us
10
Incredible hotel! Thoroughly enjoyed my stay and felt seen and heard by staff!!
2026-06-19 via Nuitee
S
SaphyMarie Family West Memphis, Arkansas
10
The Staff are the Charm Here
Pros:

We recently had a get together in Nashville and stayed at the Hyatt Place. Not only was our room spacious and perfect for our stay, the staff were so helpful and kind to us throughout the stay. I want to give a special mention to Chris, Bailey, and Lauren who really went above and beyond to make us feel cared for and welcome. You can tell there's some age on the building, but it was a nice quiet, clean stay that I really appreciated. 10/10, this will likely be my hotel and recommendation for anyone traveling in the area.

2026-06-15 via Tripadvisor
S
Sharon solo_traveller us
8
Pros:

Customer service was great

Cons:

The pics on booking.com did not match the facility's, except for the actual room pics.. the lobby, etc, was not as purported.

2026-06-15 via Nuitee
C
CHRISTINE family_with_children us
2
I will not stay at this hotel again !
Pros:

Bailey was good very good customer service and very helpful !

Cons:

The beds were so uncomfortable and our room stayed warm all during the day and no microwave so no way to heat up our food . When we arrived they said they couldn’t find my reservation even
Though I had the confirmation it took over 2 hrs to get this resolved and I feel if I had a confirmation it should of been honored without me having to redo it and pay a few dollars more considering that reservation was booked almost a yr ago . Worse experience ever . I will not stay back at y’all’s hotel ! Then I asked the Spanish girl that was cleaning rooms for some toilet paper and bath towels and all she did was shrugged her shoulders!

2026-06-12 via Nuitee
R
Ramona solo_traveller us
9
Hyatt stay
Pros:

Staff was extremely friendly and accommodating.Christopher is the night desk manager and was outstanding!

Cons:

Breakfast was taken up early most days because they ran out of food.

2026-06-12 via Nuitee