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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Garden
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Non-smoking throughout
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Private parking
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Board games/puzzles
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Parking garage
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Concierge service
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Special diet menus - on request
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Kid meals
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Snack bar
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Electric vehicle charging station
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Indoor play area
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Kid-friendly buffet
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Outdoor furniture
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Wine/champagne
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Coffee Shop on site
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Modern Amenities and Comfortable Rooms
Holiday Inn Jesmond offers 119 stylish ensuite bedrooms equipped with all the modern amenities you need for a comfortable stay, including free Wi-Fi, in-room safes, and complimentary toiletries.
Dining Experience
Indulge in traditional Italian cuisine at the onsite restaurant Fratello’s or sip on a cocktail at Zio’s Bar & Grill, offering a variety of light bites in a stylish setting.
Convenient Location and Parking
Located just a mile from the city centre, our hotel is the perfect base to explore Newcastle. With complimentary parking in our secure garage and easy access to Jesmond’s attractions, shops, and bars, you can conveniently venture into the city or further into Northumberland.
Book your stay at Holiday Inn Jesmond now and experience the best of Newcastle!
Guests paying in cash must make payment on arrival.
Guests are advised the same card that was used to make the booking will be required to take the payment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Private parking is possible on site (reservation is not needed) and costs GBP 11 per day.
Location
Property Accessibility
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: No
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: No
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: Yes
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Level Floor: No
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: No
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: No
- Elderly Impaired: No
- Electric Wheelchair: No
- Hearing Impaired: No
- Manual Wheelchair: No
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: No
- Crouches Cane Impaired Score: 0
- Elderly Impaired Score: 0
- Electric Wheelchair Score: 0
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 0
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 0
Guest Reviews
On site parking is helpful and secure and being able to charge the car was good. Having to pay to park the car overnight (£11) felt a bit steep? Location close to Jesmond was helpful.
Room was a little tired and very warm despite being able to open the window. Both my daughter and I didn't sleep very well. We didn't spend very much time at the hotel - it was just a stop over and we didn't have breakfast.
Good location friendly staff will definitely go back have also recommended to family and friends
Couldn’t find anything to not like about the property
It’s near to the Freeman Hospital
The chef is amazing everything was delicious
Could have been a tad clearer in the bathroom. Room number 243 the bathroom door could do with a lick of paint or just a good wash.
The car park was close to the hotel and I was able to get a space both times that I arrived with the car, even with a roof box on the car. At check-in my room number was written on the rooming card and was NOT spoken aloud — Excellent. The receptionist advised me that they were not allowed to say the room number — Excellent. The condition of room 123 overall was fair. Room 123 bed was OK. Room 123 pillow was OK. In room 123, the handwash that was provided was OK. The toilet was clean, flushed OK and in general was OK. In Room 123 the hand towel that was in the bathroom was Fair. Room 123 the bath towel that was in the wardrobe was Fair. Breakfast was OK. The work desk was OK, and at a reasonable height. All the lights worked. Breakfast was OK, including all usual buffet breakfast items including bread, toast, pastries, cereal, milk, water, cold meat and cheese, cooked breakfast items bacon, egg mushroom, baked beans, tea and coffee.
The spaces in the car park were small and difficult to park in. It was only by fortuitous luck that I was able to park the car (with roof box) in spaces that would accommodate the height with the roof box, whilst still allowing the driver's door to be opened with enough room to exit and later re-enter. Room 123: the shower valve was incredibly stiff to operate. I think probably half of people would either not be able to operate it, or would struggle. Room 123: the handwash dispensing in the ensuite was poorly designed, being made out of a thin metal sheet, whenever the squirty nozzle was pressed on the top of the bottle, the platform on which the bottle sat sagged down, making the nozzle action unsatisfactory. Room 123: The bath towel that was in the bathroom was clammy verging on sticky and the towel fabric seemed very worn; to my eye it seemed well below the acceptable standard, and should have been retired from guest usage. Fortunately there was another bath towel in the wardrobe that was at least fair. Room 123 the extractor fan in the bathroom was somewhat rattly. There was no obvious toilet brush, meaning that it was difficult to keep the toilet bowl clean. At breakfast, there was no obvious orange juice — a hotel providing a buffet breakfast should provide orange juice — this is obvious — it may have been provided on request, but I shouldn't have to ask. Paying for parking on-line would have attracted an arbitrary "made up" surcharge of 40 pence, whereas paying for parking at the machine inside the hotel would not. I paid for parking inside the hotel, but was not offered a paper receipt but rather only choice of SMS text or email. I chose email, entered my email address but did not receive any receipt by email. I submitted a support request to the parking people, but the form required (for no good reason) a booking number, which I had at no point been provided with. Fortunately I was able to get this number eventually.
Easy to find/access with a car. Convenient car adjacent car park, unfoirtunately there was an extra charge for.
There were some cob webs in the corners of the rooms and peeling wall paper
We likedthe room and the breakfast was great. Football was on and England won surprising there was nnot more people in the Sports Bar
Nothing
Friendly, enthusiastic staff, eager to her and make you feel welcome
Parking is extra (despite paying loads for the room) and a light wasn't working in the bathroom
Good location
Very helpful staff
Great facilities
Very clean
Would have liked breakfast included in price
I booked it last minute and to be honest, for four days in Newcastle it was perfect! It’s near a metro which made it easy to access the city centre, the staff were super friendly and lovely. I genuinely don’t have anything negative to say.
Convenient, clean, polite staff
The TV kept freezing.
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