Holiday Inn Newcastle-Jesmond by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.4 (3431 reviews)
Jesmond Rd , Newcastle upon Tyne , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Cleanliness issues
Inconsistent food quality

Categories

Cleanliness
6.74
Several reviews highlighted cleanliness issues, including dirty bathrooms and trash.
Service
9.21
Staff were mentioned positively for being helpful and friendly.
Location
9.25
Multiple reviews praised the hotel's convenient location near the Metro and local amenities.
Room Quality
8.2
Mixed sentiments; some complaints about room conditions but generally comfortable.
Amenities
8.73
Facilities were generally noted as good, though limited dining options were mentioned.
Value for Money
8.69
Positive feedback on value for the price paid, despite some issues.
Food and Beverage
7.74
Food reviews varied; some positive, but coffee and certain dining aspects received critiques.
Overall Experience
8.61
Overall satisfaction was highlighted, with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:20

Property Description

Modern Amenities and Comfortable Rooms
Holiday Inn Jesmond offers 119 stylish ensuite bedrooms equipped with all the modern amenities you need for a comfortable stay, including free Wi-Fi, in-room safes, and complimentary toiletries.

Dining Experience
Indulge in traditional Italian cuisine at the onsite restaurant Fratello’s or sip on a cocktail at Zio’s Bar & Grill, offering a variety of light bites in a stylish setting.

Convenient Location and Parking
Located just a mile from the city centre, our hotel is the perfect base to explore Newcastle. With complimentary parking in our secure garage and easy access to Jesmond’s attractions, shops, and bars, you can conveniently venture into the city or further into Northumberland.

Book your stay at Holiday Inn Jesmond now and experience the best of Newcastle!

Important information:

Guests paying in cash must make payment on arrival.

Guests are advised the same card that was used to make the booking will be required to take the payment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 3431 reviews
Cleanliness: 6.74
Service: 9.21
Location: 9.25
Room Quality: 8.2
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 7.74
Overall Experience: 8.61
S
Sarah • solo_traveller • gb
5
Stale smelling room with window fixed closed.
Pros:

Chosen for its location near Jesmond with a private car park. The front desk staff were polite and helpful. Starbucks in the foyer was a nice idea.

Cons:

My room, 238, smelt awful - years of stale smoke and human beings. A spray air freshener could not even dent the smell. It made me feel sick all night. The window was screwed closed so there was no possibility of fresh air. The room was tired and basic and the cost too high for somewhere of such low quality.

2026-09-19 • via Nuitee
G
Gillian • couple • gb
7
Ideal location for city centre. Staff very friendly and welcoming
Pros:

Convenient location

2026-09-19 • via Nuitee
S
Susan • couple • gb
8
2026-09-19 • via Nuitee
S
Sarah • solo_traveller • gb
8
Friendly and comfortable
Pros:

Friendly staff at reception and bar.

Cons:

People on my floor were loud and slamming doors in the early hours of the morning

2026-09-18 • via Nuitee
K
Kate • couple • gb
6
Cons:

Double mattress is not comfortable but this is not firm, I think mattress replacement new form mattress

2026-09-18 • via Nuitee
A
Amanda • couple • nz
10
Pros:

Didn’t have breakfast

2026-09-16 • via Nuitee
C
Colin • couple • gb
10
Really pleased with the hotel, staff were excellent and great location for the GNR
Pros:

Breakfast was lovely the staff were really helpful.
Overall pretty perfect

Cons:

One thing only, a larger mirror in the room above the desk so people can use a hair dryer with ease.

2026-09-15 • via Nuitee
L
Louise • solo_traveller • gb
7
Close to all amenities
Pros:

Its location

Cons:

Cold as only the thin duvet and I think my price was more expensive than I'd have liked because The Northern Run was on.

2026-09-15 • via Nuitee
A
Anne • family_with_children • gb
9
Great location. Easy transport,, near metro, welcoming lobby, friendly atmosphere.
Pros:

Good shower, comfortable bed, friendly extremely helpful staff, near metro station in safe area. Was there for Great North Run and hotel laid on extra water bottles, fruit etc. impressed.

Cons:

Happy with everything

2026-09-14 • via Nuitee
S
Simon • solo_traveller • gb
8
Lovely hotel, comfortable stay
Pros:

Very comfortable and clean room. Staff very friendly and helpful. Great breakfast buffet 😃

Cons:

Rather expensive, but it was the Great North Run weekend!

2026-09-14 • via Nuitee
C
Casper • solo_traveller • nl
8
2026-09-14 • via Nuitee
J
John • couple • gb
9
Pros:

Excellent breakfast, large comfortable bed, room spacious and no outside noise

2026-09-13 • via Nuitee
B
Ben • couple • gb
2
2026-09-13 • via Nuitee
M
Mary • couple • gb
9
Comfortable and reasonably priced hotel close to amenities and city centre and quayside.
Pros:

Close to city centre. Breakfast very good. Staff lovely. Good terrace for nice weather.

Cons:

There’s no lounge area though could have sat in bar but it didn’t open till 5. There was a sitting area but used mostly by business folk.

2026-09-13 • via Nuitee
Y
Yvon • solo_traveller • fr
9
Pros:

Service client impeccable

Cons:

N/A

2026-09-13 • via Nuitee
V
Vince • couple • gb
8
A really comfortable stay, we will definitely use the hotel again
Pros:

Clean, comfortable value for money, friendly staff, parking on site

Cons:

There wasn't anything we didnt particularly dislike but the bar is a nice space but seems to be under utilised and lacks ambience it could be so much better, it also closes at 10.30-11 which seems early, maybe it was a particularly quiet weekend when we went but it seems to hear a great space that could add to the overall experience if marketed better

2026-09-12 • via Nuitee
J
James • solo_traveller • gb
8
Just right for an overnight stay in Newcastle
Pros:

Great location with car parking onsite

Cons:

Rooms and corridors a little dark and dated

2026-09-12 • via Nuitee
S
Sarah • couple • gb
9
We'll be back
Pros:

It was a quiet hotel, we slept really well. The room was very clean and comfortable. We used the bar and the Starbucks cafe, staff in both were very friendly

2026-09-12 • via Nuitee
L
Lisa • solo_traveller • gb
8
2026-09-12 • via Nuitee
I
Ian • couple • gb
10
2026-09-12 • via Nuitee