Holiday Inn Newcastle-Jesmond by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.4 (3235 reviews)
Jesmond Rd , Newcastle upon Tyne , gb

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Cleanliness issues
Inconsistent food quality

Categories

Cleanliness
6.74
Several reviews highlighted cleanliness issues, including dirty bathrooms and trash.
Service
9.21
Staff were mentioned positively for being helpful and friendly.
Location
9.25
Multiple reviews praised the hotel's convenient location near the Metro and local amenities.
Room Quality
8.2
Mixed sentiments; some complaints about room conditions but generally comfortable.
Amenities
8.73
Facilities were generally noted as good, though limited dining options were mentioned.
Value for Money
8.69
Positive feedback on value for the price paid, despite some issues.
Food and Beverage
7.74
Food reviews varied; some positive, but coffee and certain dining aspects received critiques.
Overall Experience
8.61
Overall satisfaction was highlighted, with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:20

Property Description

Modern Amenities and Comfortable Rooms
Holiday Inn Jesmond offers 119 stylish ensuite bedrooms equipped with all the modern amenities you need for a comfortable stay, including free Wi-Fi, in-room safes, and complimentary toiletries.

Dining Experience
Indulge in traditional Italian cuisine at the onsite restaurant Fratello’s or sip on a cocktail at Zio’s Bar & Grill, offering a variety of light bites in a stylish setting.

Convenient Location and Parking
Located just a mile from the city centre, our hotel is the perfect base to explore Newcastle. With complimentary parking in our secure garage and easy access to Jesmond’s attractions, shops, and bars, you can conveniently venture into the city or further into Northumberland.

Book your stay at Holiday Inn Jesmond now and experience the best of Newcastle!

Important information:

Guests paying in cash must make payment on arrival.

Guests are advised the same card that was used to make the booking will be required to take the payment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 11 per day.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 3235 reviews
Cleanliness: 6.74
Service: 9.21
Location: 9.25
Room Quality: 8.2
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 7.74
Overall Experience: 8.61
C
Carmen • solo_traveller • gb
7
Convenient location perfectly adequate for a short stay.
Pros:

Ease of parking. Speedy check in.

Cons:

A/c didn’t work in the room. Bathroom fan very loud and didn’t seem to work. Only plug sockets were on the other side of the room than the bad. Mirror above desk was so low that it was impossible to see own hair to style it without kneeling in the floor. No plug near the full length mirror to use as an alternative.

2026-05-30 • via Nuitee
D
Dave • solo_traveller • gb
10
2026-05-30 • via Nuitee
T
Tynara • solo_traveller • gb
9
Enjoyed it.
Pros:

Room was very comfortable and a good size. Apple juice at breakfast was lovely. Reception staff was very helpful and gave me a spare toothbrush as I had forgotten mine. Also liked that you could cast your own screen to the TV.

Cons:

The only sockets were at the desk. The door from the upper level of the car park feels like a security risk as anyone can get in and bypass staff.

2026-05-30 • via Nuitee
H
Harold • couple • gb
6
Pros:

Location

Cons:

Very low shower

2026-05-27 • via Nuitee
D
Dean • couple • gb
10
2026-05-26 • via Nuitee
E
Ella • couple • gb
9
2026-05-26 • via Nuitee
R
Rachel • couple • gb
9
Amazing! Wonderful staff
Pros:

The staff were exceptional!! Very kind and helpful

Cons:

Sometimes getting to our room was a bit confusing, lots of corridors!!

2026-05-25 • via Nuitee
P
PETER • extended_group • gb
8
2026-05-25 • via Nuitee
S
Sophie • couple • gb
6
Pros:

Lovely hotel, clean, staff are great

Cons:

Unfortunately we were top floor our air conditioning didn’t work and there was no windows to open so we were too hot and ended up up at 6am due to not being able to sleep with the heat.

2026-05-24 • via Nuitee
M
Marc • family_with_children • gb
10
2026-05-23 • via Nuitee
L
Louise1974_11 • Couples • Luton, Bedfordshire, England
10
Lovely stay
Pros:

Had a recent 2 night stay at the hotel in a king premium room, definitely worth it for the space and extras. Bed was comfy and facilities in the room were good.

We ate in the hotel in the bar area, food and service was good. Only thing that was a shame was that the Italian restaurant, Fratello's, is not actually open in the evening now, so all food is ordered and served in the bar area. This should be updated in the website. When we ate in there on the Saturday evening, it was very busy and noisy due to a large group but staff managed well.

Staff generally were very good.

Only other niggle was the shower gel in the shower cubicle had run out and we reported twice to reception but not dealt with, it was only when we caught a member of housekeeping and mentioned it that it got replenished.

Overall a lovely stay and a good location. Our room was at the front of the building but windows were double glazed so no noise, which was good.

2026-05-22 • via Tripadvisor
M
Michael • couple • de
9
2026-05-20 • via Nuitee
D
David • solo_traveller • gb
9
2026-05-20 • via Nuitee
A
Adrian • solo_traveller • gb
8
2026-05-20 • via Nuitee
J
James • couple • gb
1
Good location but very tired and dated hotel with minimal facilities and whilst a couple of staff were nice, there were
Pros:

The location, a couple of staff made an effort

Cons:

We had no hot water one day, we got burned by the shower on the other day. The room was pretty dirty and facilities very minimal and old. And when we asked about the lack of hot water we were told by the staff member: ‘there’s no hot water, I can’t fix it, I’m not a plumber so deal with it’.

2026-05-19 • via Nuitee
A
ANDREW • couple • gb
8
Not perfect, but acceptable.
Pros:

The bedroom area was pretty basic in look. The bed was very comfy. The bathroom was pretty good, there was a bath tub with a very adequate shower unit and in general hot water was available all the time.

Cons:

The wardrobe and drinks area were a little squashed in, in room 212. I guess the room having a Kingsize+ bed in it took away some of the space. If you want a small breakfast, you need to go elsewhere, for a basic toast and coffee for 2 people (if not booked the night before) would cost £30.00

2026-05-18 • via Nuitee
R
RICHARD • extended_group • gb
9
Very good
Pros:

Really comfortable bed and very good breakfast

Cons:

N/A

2026-05-18 • via Nuitee
M
mark • solo_traveller • gb
9
2026-05-18 • via Nuitee
T
Thomas • couple • gb
1
extremely disappointed manager of hotel was very rude
Pros:

not a bad location

Cons:

Outdated and dirty

2026-05-17 • via Nuitee
G
Gordon • solo_traveller • gb
8
2026-05-17 • via Nuitee