Holiday Inn Townsville by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7 (2382 reviews)
409 Flinders Street , Townsville , au
+61 7 4772 1888

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Location
Staff
Cons:
Cleanliness
Room Quality

Categories

Cleanliness
5.46
Multiple reviews highlight that the hotel was dirty and smelly with reports of unclean rooms.
Service
6.93
Some guests reported rude staff, but the presence of some kind staff indicates a mixed experience.
Location
8.97
Numerous reviews praise the location, highlighting it as a convenience for accessing city venues.
Room Quality
5.92
Issues with old furniture and unpleasant odours were reported, indicating subpar room quality.
Amenities
6.45
Several amenities were reported as lacking or outdated, with a need for renovations.
Value for Money
7.41
While some viewed the cost as steep, others noted that it could be reasonable for a quick stay.
Food and Beverage
7.46
No specific mentions regarding food and beverage, thus rated standard for this hotel tier.
Overall Experience
7.43
Mixed feelings overall summarized by some guests finding it acceptable as a short-term stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:42

Property Description

Central Location:
Experience the convenience of staying in the heart of Townsville's shopping and business district, just a short 10-minute drive from the airport.

Comfortable Accommodation:
Relax in our non-smoking, air-conditioned rooms equipped with modern amenities such as flat-screen TVs, small refrigerators, and tea/coffee making facilities.

Convenient Facilities:
Enjoy the convenience of guest laundry facilities and luggage storage during your stay at Madison Plaza Townsville.

Book your stay at Madison Plaza Townsville and immerse yourself in the vibrant surroundings of dining, entertainment, and iconic attractions just minutes away.

Important information:

Please note that there is a 3.6% charge when you pay with an American Express or Diners Club credit card.

You must show a valid photo ID and credit card upon check-in. The total price of the reservation will be charged upon check in.

Please note, in order to reach the property via GPS please enter 141 Stanley Street Townsville.

Guests can drive right to the front door, on Stanley Street, and check-in with their bags, before parking their car. Madison Plaza Townsville is surrounded by ample off-street council parking. Street-side parking is also readily available from 17:00-09:00 and is free of charge. Council fees apply outside of these hours. For detailed parking instructions, reception staff will be able to assist upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Location

Guest Reviews

7
Based on 2382 reviews
Cleanliness: 5.46
Service: 6.93
Location: 8.97
Room Quality: 5.92
Amenities: 6.45
Value for Money: 7.41
Food and Beverage: 7.46
Overall Experience: 7.43
S
Sa'u • couple • au
8
Pros:

it was nice & the beds were comfortable to sleep in, the tv screen was cool.

Cons:

it was dusty.

2026-08-24 • via Nuitee
C
Chloe • family_with_children • au
9
2026-08-23 • via Nuitee
S
Simone • couple • it
7
2026-08-22 • via Nuitee
S
Simone • couple • it
7
2026-08-22 • via Nuitee
R
Ryan • solo_traveller • au
10
2026-08-21 • via Nuitee
J
Jamal • couple • ae
6
Pros:

Nothing

2026-08-21 • via Nuitee
H
Hughie • couple • au
9
2026-08-21 • via Nuitee
J
James • couple • au
5
2026-08-17 • via Nuitee
M
Meriana • solo_traveller • nz
9
Just what I needed
Pros:

Location, staff and quality of room all terrific.

2026-08-16 • via Nuitee
D
Dan • solo_traveller • au
8
2026-08-16 • via Nuitee
B
Belinda • couple • au
10
Centrally located . Comfortable and clean . Great service . Great gluten free breakfast for a Coeliac.
Pros:

Centrally located . Comfortable and clean . Great service . Great gluten free breakfast for a Coeliac.

2026-08-13 • via Nuitee
P
Perkins • couple • au
9
2026-08-13 • via Nuitee
S
Steph • couple • au
10
2026-08-10 • via Nuitee
J
Jack • solo_traveller • au
9
2026-08-09 • via Nuitee
G
German • couple • au
8
Cons:

Was all good

2026-08-09 • via Nuitee
C
Carole • couple • au
9
Excellent staff service, excellent value for money stay.
Pros:

Staff at the reception desk were very friendly, polite and helpful. Very convenient location. Clean, functional room. Excellent value for money which included a free cafe breakfast on our deal.

Cons:

Room was quite small but comfortable and everything we needed for a short stay.

2026-08-06 • via Nuitee
M
Mark • extended_group • au
4
Pros:

Was ok. Met the needs of what I was there for.

Cons:

Staff seemed at times disorganised and while they were pleasant, they weren't efficient.

2026-08-03 • via Nuitee
N
Naomi • couple • au
5
Good but noisy
Pros:

The room was nice and had a bath

Cons:

Unfortunately locals were doing drag races outside down the road until late into the night so it was noisy.

2026-08-03 • via Nuitee
S
Steve • couple • au
8
2026-07-25 • via Nuitee
H
Hayley • family_with_children • au
10
Great night away :)
Pros:

Great staff and space

Cons:

My only problem was the pillows are a bit uncomfortable.

2026-07-25 • via Nuitee