Holiday Inn Townsville by IHG

Hotels
•
Holiday Inn Hotels & Resorts
6.8 (2269 reviews)
409 Flinders Street , Townsville , AU
+61 7 4772 1888

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Central, convenient location
Friendly and helpful staff (many mentions)
Comfortable beds and rooms
Excellent breakfast
Good value for money
Clean rooms / fresh towels
Gym available
Early check-in accommodated
Cons:
Poor soundproofing (noise from corridor and adjacent rooms)
Serious safety incident (guest in ceiling) reported
Deposit/theft accusation and poor complaint handling by staff
Parking off-site / can be tricky
Some rooms small or had TV issues
No bottled water in fridge reported
Wet towels reported by at least one guest
Confusion about hotel address for some guests

Categories

Cleanliness
7.5
Rooms are frequently described as clean and fresh towels provided; a few reports of wet towels but overall cleanliness is praised.
Service
5.5
Staff are often friendly and helpful (efficient reception, attentive staff, helpful check-in/out), but there are serious service failures: a guest accused of stealing and spoken to loudly, poor follow-up on complaints, and handling of a safety incident.
Location
7.5
Consistently noted as central and convenient (walking distance, CBD, Woolworths downstairs); a few guests mentioned confusion finding the address or parking logistics.
Room Quality
7
Rooms are described as comfortable, well equipped and in some cases roomy or newly renovated; some guests found rooms small, had obstructed views (carpark), or issues like not being able to watch TV.
Amenities
6.5
Breakfast and gym receive positive mentions; however, some in-room amenity negatives (no bottled water in fridge, parking off-site, mixed wifi comments) reduce the score.
Value for Money
7.5
Multiple guests note the hotel as well-priced or exceeding expectations for the price — generally good value.
Food and Beverage
8
Breakfast is repeatedly described as excellent/magnificent and restaurant meals praised — strong F&B feedback overall.
Overall Experience
4.9
While many stays are described as pleasant (friendly staff, comfortable rooms, great breakfast), serious incidents (safety/ceiling intrusion, deposit accusation and poor complaint handling) significantly lower the overall experience for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Central Location:
Experience the convenience of staying in the heart of Townsville's shopping and business district, just a short 10-minute drive from the airport.

Comfortable Accommodation:
Relax in our non-smoking, air-conditioned rooms equipped with modern amenities such as flat-screen TVs, small refrigerators, and tea/coffee making facilities.

Convenient Facilities:
Enjoy the convenience of guest laundry facilities and luggage storage during your stay at Madison Plaza Townsville.

Book your stay at Madison Plaza Townsville and immerse yourself in the vibrant surroundings of dining, entertainment, and iconic attractions just minutes away.

Important information:

Please note that there is a 3.6% charge when you pay with an American Express or Diners Club credit card.

You must show a valid photo ID and credit card upon check-in. The total price of the reservation will be charged upon check in.

Please note, in order to reach the property via GPS please enter 141 Stanley Street Townsville.

Guests can drive right to the front door, on Stanley Street, and check-in with their bags, before parking their car. Madison Plaza Townsville is surrounded by ample off-street council parking. Street-side parking is also readily available from 17:00-09:00 and is free of charge. Council fees apply outside of these hours. For detailed parking instructions, reception staff will be able to assist upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Location

Guest Reviews

6.8
Based on 2269 reviews
Cleanliness: 7.5
Service: 5.5
Location: 7.5
Room Quality: 7
Amenities: 6.5
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 4.9
P
Prince • solo_traveller • au
10
2026-10-31 • via Nuitee
M
mia • couple • au
3
2026-10-31 • via Nuitee
I
Idy • couple • au
10
Pros:

位置佳，員工態度有禮，設施配備良好。

Cons:

隔音不佳，能聽到走廊的人行走及對面房間的開關門情況

2026-10-29 • via Nuitee
E
Etienne • solo_traveller • au
10
2026-10-27 • via Nuitee
P
Pam • couple • gb
10
Very comfortable and a great breakfast.
Pros:

Reception was efficient and welcoming. Room was very comfortable and well equipped. Breakfast was magnificent. Check out was friendly and helpful.

2026-10-27 • via Nuitee
M
Miller • solo_traveller • au
2
Man in the ceiling
Pros:

Good room. Good location. Friendly staff.

Cons:

Next door room man crawled into the roof and was directly above my son's bed in the ceiling meaning my son and I had to evacuate the room at around 4 am. Luckily we had another room booked in same floor however I had to wait for the man to crash through the ceiling in the lobby before I could return to my room and go back to sleep.

2026-10-26 • via Nuitee
P
Patty • couple • au
8
2026-10-25 • via Nuitee
C
Cody • solo_traveller • gb
9
2026-10-23 • via Nuitee
C
Christian • solo_traveller • au
2
They asked for a deposit and they don’t have even a couple of bottles of water in the fridge so I don’t know what they w
Cons:

They ripped me off for my deposit accusing me of stealing something from the room and I told them that was total nonsense the receptionist raised her voice to me and repeated the accusation like I wasn’t even allowed to question her decision and I said don’t raise your voice to me like that when I asked to speak with a manager they told me to email some generic bs email address that nobody has responded to

2026-10-21 • via Nuitee
C
Christian • couple • au
6
2026-10-20 • via Nuitee
J
Joy • couple • au
10
Billie on front desk who did our check in and check out was extremely pleasant.
Pros:

It was in a convenient location. Parking wasn’t on site but close enough. We requested an early check in to facilitate our other plans and while it wasn’t promised we were able to access our room with no problem well before the advertised check in.

Cons:

N/A

2026-10-20 • via Nuitee
J
Joe • family_with_children • au
9
2026-10-20 • via Nuitee
C
Chekamba • couple • au
10
Pros:

Everything

Cons:

Nothing

2026-10-20 • via Nuitee
C
Christian • solo_traveller • au
2
2026-10-20 • via Nuitee
W
Wendy • extended_group • au
8
2026-10-19 • via Nuitee
D
Datema • couple • nl
8
Pros:

Alles

Cons:

Niets

2026-10-15 • via Nuitee
J
John • couple • au
7
2026-10-15 • via Nuitee
S
Stephen • couple • gb
9
2026-10-14 • via Nuitee
R
Rodica • couple • nz
9
Pros:

Staff and service

Cons:

Perhaps better beds?

2026-10-13 • via Nuitee
H
Hughes • couple • au
8
Pros:

Very roomy, great location

Cons:

Unable to watch tv

2026-10-13 • via Nuitee