Grand Hotel Sunderland

Hotels
•
Britannia Hotels
8 (6132 reviews)
Queens Parade , Sunderland , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Spacious rooms
Good amenities
Cons:
Poor cleanliness
Inconsistent service
Uncomfortable pillows

Categories

Cleanliness
6.64
Multiple mentions of poor hygiene and dirty conditions.
Service
9.11
Consistent positive feedback on staff friendliness and responsiveness.
Location
9.15
Positive comments regarding proximity to the beach and other amenities.
Room Quality
7.1
Some rooms were spacious and comfortable, but poor quality issues were noted.
Amenities
7.63
Amenities were generally appreciated, but some issues with access were reported.
Value for Money
8.09
Good value relative to location, but some guests felt it did not meet expectations.
Food and Beverage
8.14
Breakfast was praised, although some found the pillows hard.
Overall Experience
8.11
Mixed feelings with many positive aspects but significant frustrations noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:23

Property Description

Sea-front Views and Spacious Accommodation
Enjoy stunning views of Whitburn Sands from the comfort of your spacious room at Grand Hotel Sunderland.

Indoor Swimming Pool and Fitness Centre
Take a refreshing dip in the indoor swimming pool or stay active at the on-site fitness centre during your stay.

On-Site Restaurant and Free WiFi
Indulge in delicious meals at the hotel's restaurant open for breakfast, lunch, and dinner. Stay connected with 24-hour free WiFi access in public areas.

Book your stay at Grand Hotel Sunderland now to experience luxury by the sea!

Important information:

Please note, we do not accept any cash payments at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Sun, Sep 13, 2026 until Thu, Sep 17, 2026
Sauna is closed from 2026-09-17 until 2026-09-13
Fitness center is closed from 2026-09-17 until 2026-09-13
Hot tub/jacuzzi is closed from 2026-09-17 until 2026-09-13
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NCL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 6132 reviews
Cleanliness: 6.64
Service: 9.11
Location: 9.15
Room Quality: 7.1
Amenities: 7.63
Value for Money: 8.09
Food and Beverage: 8.14
Overall Experience: 8.11
E
Esref • solo_traveller • tr
10
2026-06-27 • via Nuitee
M
Mark • solo_traveller • gb
5
The. Room was good, but felt that was it, I found my self going off site for other services
Pros:

The location is great

Cons:

You can’t get a cup of coffee or tea until 10 pm, and the room coffee ran out after the. Second day. Some of The staff are rude and just ignore you.

2026-06-27 • via Nuitee
M
Mark • solo_traveller • gb
5
2026-06-27 • via Nuitee
E
Emmerson • solo_traveller • gb
1
Pros:

Nothing

Cons:

Staff

2026-06-27 • via Nuitee
D
Deborah • couple • gb
10
Pros:

Very friendly staff

2026-06-27 • via Nuitee
I
Irina • solo_traveller • lv
10
Pros:

All

2026-06-26 • via Nuitee
R
Reeve • couple • gb
10
Loved the place
Pros:

Everything

Cons:

Nothing

2026-06-25 • via Nuitee
R
Rob • solo_traveller • gb
10
Pros:

Nice Sea view, very clean and spacious room

2026-06-25 • via Nuitee
C
Craig • solo_traveller • gb
10
2026-06-25 • via Nuitee
G
Geoffrey • couple • gb
7
Room was good quality, but Hotel looked tired.
Pros:

We were upgraded to a suite with wonderful sea views out of the panoramic windows, a very comfortable room and facilities. Bar and dining areas were ok.

Cons:

With so much glass it was exceedingly hot in the room, the air conditioning was not functioning and the windows had safety latches and would only open about 5cm. Having previously stayed at this hotel numerous times when it was the Marriott, it is looking a little tired and could do with some money being spent on it.

2026-06-25 • via Nuitee
B
Beverley And John • solo_traveller • gb
10
Lovely stay
Pros:

Everything, always a favourite place of ours. The pool is great, the location perfect.

Cons:

Couldn't order drinks or food due to a wedding happening.

2026-06-25 • via Nuitee
I
Ian • solo_traveller • gb
5
2026-06-25 • via Nuitee
I
Ian • couple • gb
8
Nice room good facilities would come back
Pros:

Not applicable very expensive

Cons:

Made it flexible for people who eat very little

2026-06-25 • via Nuitee
D
David • solo_traveller • gb
8
Pros:

Beach front

Cons:

The fact you can't pay cash at bar , so couldn't have a drink n eat at the hotel we had to go out of the hotel to eat n drink 😡

2026-06-25 • via Nuitee
H
hannah • couple • gb
5
2026-06-25 • via Nuitee
C
Colin • family_with_children • gb
8
2026-06-24 • via Nuitee
O
oluwanisola • solo_traveller • ng
6
2026-06-23 • via Nuitee
T
T Aspden • solo_traveller • gb
9
2026-06-23 • via Nuitee
B
Bev • solo_traveller • gb
6
2026-06-23 • via Nuitee
B
Brent • couple • gb
10
First class 5 star evertime
Pros:

The best people we stay lots amazing hotel just lovely down to earth Kathryn is superstar among others really helpful

Cons:

Everything

2026-06-23 • via Nuitee