Grand Hotel Sunderland

Hotels
8 (6482 reviews)
Queens Parade , Sunderland , gb
+44 161 923 0317

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Spacious rooms
Good amenities
Cons:
Poor cleanliness
Inconsistent service
Uncomfortable pillows

Categories

Cleanliness
6.64
Multiple mentions of poor hygiene and dirty conditions.
Service
9.11
Consistent positive feedback on staff friendliness and responsiveness.
Location
9.15
Positive comments regarding proximity to the beach and other amenities.
Room Quality
7.1
Some rooms were spacious and comfortable, but poor quality issues were noted.
Amenities
7.63
Amenities were generally appreciated, but some issues with access were reported.
Value for Money
8.09
Good value relative to location, but some guests felt it did not meet expectations.
Food and Beverage
8.14
Breakfast was praised, although some found the pillows hard.
Overall Experience
8.11
Mixed feelings with many positive aspects but significant frustrations noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:23

Property Description

Sea-front Views and Spacious Accommodation
Enjoy stunning views of Whitburn Sands from the comfort of your spacious room at Grand Hotel Sunderland.

Indoor Swimming Pool and Fitness Centre
Take a refreshing dip in the indoor swimming pool or stay active at the on-site fitness centre during your stay.

On-Site Restaurant and Free WiFi
Indulge in delicious meals at the hotel's restaurant open for breakfast, lunch, and dinner. Stay connected with 24-hour free WiFi access in public areas.

Book your stay at Grand Hotel Sunderland now to experience luxury by the sea!

Important information:

Please note, we do not accept any cash payments at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Sun, Sep 13, 2026 until Thu, Sep 17, 2026
Sauna is closed from 2026-09-17 until 2026-09-13
Fitness center is closed from 2026-09-17 until 2026-09-13
Hot tub/jacuzzi is closed from 2026-09-17 until 2026-09-13
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NCL

Location

Guest Reviews

8
Based on 6482 reviews
Cleanliness: 6.64
Service: 9.11
Location: 9.15
Room Quality: 7.1
Amenities: 7.63
Value for Money: 8.09
Food and Beverage: 8.14
Overall Experience: 8.11
F
Frater • solo_traveller • gb
10
2026-08-08 • via Nuitee
M
Marian • solo_traveller • gb
10
Pros:

Lovely stay

2026-08-08 • via Nuitee
K
Karen Muir • solo_traveller • gb
10
2026-08-08 • via Nuitee
B
Brian • couple • gb
9
Had a very enjoyable time
Pros:

Good location

2026-08-08 • via Nuitee
L
Lynda • couple • gb
10
2026-08-08 • via Nuitee
M
Mark • couple • gb
10
2026-08-08 • via Nuitee
R
Rachel • couple • gb
10
2026-08-07 • via Nuitee
S
Stefanie • family_with_children • gb
1
Horrendous! I would give a 0 if I could.
Pros:

Absolutely nothing

Cons:

Where do I start! The lack of sockets, no USB ports at all. Lighting was none existent and useless, the general facilities were out dated. The room wasn’t serviced (beds left unmade, no clean towels, no tea, coffee or milk replenished). The flex for the kettle was too short (the kettle needed balancing on the end of the desk to be able to use it). The only good thing about the room was the shower was powerful! The guy on reception was totally uninterested.
I had booked 2 double rooms and my son had booked his own. He was charged an extra £30 for 1 nights stay. His room was worse than mine! There wasn’t any power or mirror on the vanity unit despite there being a hairdryer.
I later found out that the hotel was/is being used for refugees.
Had I have know this I would never ever have booked it.

2026-08-07 • via Nuitee
C
Coulson • solo_traveller • gb
1
2026-08-07 • via Nuitee
C
Charlotte • solo_traveller • gb
8
Pros:

Location and great staff

Cons:

Nothing to dislike.

2026-08-07 • via Nuitee
D
Dave • solo_traveller • gb
8
2026-08-07 • via Nuitee
A
Adele • solo_traveller • gb
5
2026-08-06 • via Nuitee
L
Lynne • couple • gb
8
2026-08-06 • via Nuitee
J
Jeff • couple • gb
10
Clean comfortable
Pros:

Clean comfortable

Cons:

Central

2026-08-06 • via Nuitee
A
Andrew • solo_traveller • gb
10
2026-08-06 • via Nuitee
K
karin • solo_traveller • gb
10
Lovely hotel . Reception staff are so nice . Especially the young girl . Location is fab . Have lots of restarents to ch
Pros:

Everything is fabulous .
So good having an ice machine when it's not empty .

Cons:

Nothing all is fab .

2026-08-05 • via Nuitee
G
Geary • solo_traveller • gb
4
Pros:

Location

Cons:

Didnt like that rooms only serviced after 3 nights.
Never known that except during covid times.

2026-08-05 • via Nuitee
G
Griffiths • solo_traveller • gb
10
Highly recommend
Pros:

Rooms are immaculate, beds are so comfy. They is a fan already in the room so it wasnt hot.

Cons:

Nothing. It was perfect

2026-08-05 • via Nuitee
T
Thomas • couple • gb
8
Would happily stay here again
Pros:

Location to the beach

Cons:

Small pool

2026-08-04 • via Nuitee
L
Louise • couple • gb
8
Lovely relaxing stay near the beach
Pros:

Great location , friendly staff

Cons:

Nothing really

2026-08-04 • via Nuitee