Grand Hotel Sunderland

Hotels
8 (6559 reviews)
Queens Parade , Sunderland , GB
+44 161 923 0317

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Spacious rooms
Good amenities
Cons:
Poor cleanliness
Inconsistent service
Uncomfortable pillows

Categories

Cleanliness
6.64
Multiple mentions of poor hygiene and dirty conditions.
Service
9.11
Consistent positive feedback on staff friendliness and responsiveness.
Location
9.15
Positive comments regarding proximity to the beach and other amenities.
Room Quality
7.1
Some rooms were spacious and comfortable, but poor quality issues were noted.
Amenities
7.63
Amenities were generally appreciated, but some issues with access were reported.
Value for Money
8.09
Good value relative to location, but some guests felt it did not meet expectations.
Food and Beverage
8.14
Breakfast was praised, although some found the pillows hard.
Overall Experience
8.11
Mixed feelings with many positive aspects but significant frustrations noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:23

Property Description

Sea-front Views and Spacious Accommodation
Enjoy stunning views of Whitburn Sands from the comfort of your spacious room at Grand Hotel Sunderland.

Indoor Swimming Pool and Fitness Centre
Take a refreshing dip in the indoor swimming pool or stay active at the on-site fitness centre during your stay.

On-Site Restaurant and Free WiFi
Indulge in delicious meals at the hotel's restaurant open for breakfast, lunch, and dinner. Stay connected with 24-hour free WiFi access in public areas.

Book your stay at Grand Hotel Sunderland now to experience luxury by the sea!

Important information:

Please note, we do not accept any cash payments at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Sun, Sep 13, 2026 until Thu, Sep 17, 2026
Sauna is closed from 2026-09-17 until 2026-09-13
Fitness center is closed from 2026-09-17 until 2026-09-13
Hot tub/jacuzzi is closed from 2026-09-17 until 2026-09-13
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NCL

Location

Guest Reviews

8
Based on 6559 reviews
Cleanliness: 6.64
Service: 9.11
Location: 9.15
Room Quality: 7.1
Amenities: 7.63
Value for Money: 8.09
Food and Beverage: 8.14
Overall Experience: 8.11
G
Gregor • couple • gb
5
Cons:

The room wasn't clean at all , I would of left and went to another hotel if the match wasn't on and there was availability else where , food or brown residue on the wall left hand side of the window bed base had the same residue on the front and side of the base TV wouldn't connect to the free WiFi heaters in room weren't working even though turned up lucky enough there was a little plug in heater in the room spoons for tea and coffee were dirty ive stayed in this hotel 3 times and the first time it was none of the above but after a second visit which was disappointing i thought id give it a third chance but after the most recent stay I won't book to stay again

2026-10-17 • via Nuitee
P
Peter • solo_traveller • gb
9
2026-10-17 • via Nuitee
M
mark • solo_traveller • gb
10
2026-10-17 • via Nuitee
M
Martin • extended_group • gb
8
2026-10-16 • via Nuitee
B
Beverley • couple • gb
10
2026-10-16 • via Nuitee
A
Adam • couple • gb
10
2026-10-16 • via Nuitee
A
Andy • couple • gb
9
2026-10-16 • via Nuitee
J
John • solo_traveller • gb
8
I was please with my stay but disappointed about shabbiness of staircase to second floor.
Pros:

Position, breakfast room, lift and staircase to first floor.

Cons:

New carpet needed on stairs between first and second floors. No food available during afternoons.

2026-10-16 • via Nuitee
B
Ben • couple • fr
7
2026-10-16 • via Nuitee
S
Stuart • couple • gb
2
Pitiful
Pros:

Room 225. Water pressure.
Comfortable beds.
Ample space and storage.
WIFI.
All staff except the Asian receptionist male who lied to my face.
Perfect room temperature.

Cons:

Cobwebs on windows.
Dust on room fan
Stains on carpet.
Toilet roll not replenished
Upkeep of rooms not serviced
I asked to put a breakfast on the room and was refused.
Out of Toilet roll on day two

2026-10-16 • via Nuitee
P
Paul • solo_traveller • gb
10
Pros:

Location and friendly and helpful staff.

Cons:

N/A

2026-10-16 • via Nuitee
S
Susan • couple • gb
10
My go to hotel for seeing family
Pros:

Clean friendly ideal location

2026-10-15 • via Nuitee
J
James • solo_traveller • gb
8
2026-10-15 • via Nuitee
G
Gavin • family_with_children • gb
9
2026-10-15 • via Nuitee
R
Rosemary • couple • gb
9
Seafront room, bus stop on corner, watching cyclists, dog walkers and runners early morning. Bliss.
Pros:

We stayed in room 150, with a large bay window for panoramic views to the sea, so able to watch the morning sunrise. Great leisure facilities with its 15m pool, and newly refurbished flooring and furniture. Very relaxing. We took our own breakfast to eat at the table in our spacious room.
Bus stop outside the hotel.

Cons:

We found the bed too soft for our liking and solid pillows too high. Otherwise a perfect one night stay.

2026-10-15 • via Nuitee
A
Andrew • solo_traveller • gb
8
Pros:

Nicola was great

Cons:

Only top up rooms after 3 days, ran out of coffee tea and loo roll

2026-10-15 • via Nuitee
L
Laverick • solo_traveller • gb
10
Pros:

It was a nice comfy and cozy room with a nice view of the beach, it was perfect and I'll be back definitely.

2026-10-15 • via Nuitee
A
Andrew • solo_traveller • gb
8
2026-10-15 • via Nuitee
T
Tracey • family_with_children • gb
10
2026-10-15 • via Nuitee
S
Stacey • couple • gb
8
We had an excellent stay, comfortable bed, spacious room, location was great, drinks from the bar were good, staff were
Pros:

Location is great, spacious rooms and comfortable bed. Little fridge in the room too which was good as well as an iron and ironing board.

Cons:

The smell when you walk into reception smells like chlorine but understandable as the swimming pool is right next to it, but very strong.

2026-10-14 • via Nuitee