Sonesta ES Suites New Orleans Convention Center

Hotels
•
Sonesta Hotels
8.2 (2726 reviews)
345 Saint Joseph Street , New Orleans , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

ATM/banking
Shopping on site
Television in common areas
Front desk (limited hours)
Free wired internet
Tennis lessons on site
Self parking (surcharge)
Pool sun loungers
Fitness facilities (surcharge)
Internet access
See all facilities

Review Highlights

Pros:
Friendly staff
Location convenience
Good breakfast
Cons:
Dirty rooms
Rude service on occasion
Outdated facilities

Categories

Cleanliness
7.03
Several comments indicated dirty rooms and musty smells, negatively impacting cleanliness.
Service
9
Generally friendly staff, although some reports of poor attitudes from certain employees.
Location
9.54
The location received positive mentions, particularly its convenience.
Room Quality
7.49
Reports of outdated decor, carpet smells, and issues with plumbing affected room quality.
Amenities
8.02
Amenities such as breakfast and basketball/tennis courts mentioned positively, but overall satisfaction lower.
Value for Money
6.98
Comments on high pricing for the perceived low quality suggest poor value for money.
Food and Beverage
9.53
Breakfast was generally well-regarded with no negative feedback.
Overall Experience
8
Overall experiences varied, with some factors detracting from an otherwise decent stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 19:44

Property Description

Luxurious Amenities
Sonesta ES Suites New Orleans Convention Center offers a range of upscale amenities including a tennis court, fitness centre, and barbecue facilities. Guests can also enjoy the outdoor pool and 24-hour front desk service for added convenience.

Comfortable Accommodations
The hotel's units feature modern furnishings with a seating area, flat-screen TV, and some rooms even come with a fully equipped kitchen. Each room includes a private bathroom with complimentary toiletries and a hair dryer for a comfortable stay.

Convenient Location
Located in the vibrant Arts-Warehouse District, the hotel is just a short distance from popular attractions like the Morial Convention Center and Bourbon Street. With Caesars Superdome and the airport nearby, Sonesta ES Suites offers both leisure and business travelers a prime location to explore the city.

Experience luxury and convenience at Sonesta ES Suites New Orleans Convention Center.

Important information:

- Sonesta Hotels are now allowing pets. When traveling with pets, please note that an extra charge of $75 for stays up to 7 nights; $150 for all longer stays. A maximum of 2 dogs per room is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 45 per day.

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 2726 reviews
Cleanliness: 7.03
Service: 9
Location: 9.54
Room Quality: 7.49
Amenities: 8.02
Value for Money: 6.98
Food and Beverage: 9.53
Overall Experience: 8
T
Tyorra • couple • us
10
2026-06-19 • via Nuitee
T
Tania • family_with_children • ca
9
Pros:

Great location near the convention centre. Incredible staff.

2026-06-19 • via Nuitee
K
Kristian • couple • us
10
I was very comfortable and enjoyed the stay
Pros:

The property was well maintained, and in close proximity to the French quarter.

Cons:

I had no issues with the property.

2026-06-18 • via Nuitee
M
Miron • solo_traveller • us
5
Roach hotel
Pros:

Good location

Cons:

The hotel was a warzone of roaches. I had killed 5 roaches in the 1st 10 minutes of me getting in the room. Went to the front desk to tell them about the roaches. Asked for manager didn't get 1. They gave me another room but the new room was smaller then suite I originally was in. Then was charged $70. I should have gotten a discount for an roach infested room .

2026-06-17 • via Nuitee
M
Mina • solo_traveller • us
9
Pros:

It was spacious, clean, and as expected. It was close to the convention center, which a as great. The breakfast was unexpectedly good.

Cons:

The bed felt like a stone slab and woke up with back pain each morning.

2026-06-16 • via Nuitee
C
Cortney • couple • us
8
Pros:

Away from the hustle of the French quarter but still close enough to explore. Close to convention center and boardwalk.

Cons:

Breakfast. It’s ok if you like powdered eggs.

2026-06-16 • via Nuitee
D
Doglia • solo_traveller • us
9
2026-06-15 • via Nuitee
S
Shaunta • couple • us
10
Pros:

The front desk and valet were all professional and personable thank you

2026-06-15 • via Nuitee
J
Jasmine • couple • us
10
2026-06-14 • via Nuitee
K
Kiana • extended_group • us
8
2026-06-07 • via Nuitee
K
Kiana • extended_group • us
10
2026-06-07 • via Nuitee
B
brittany • couple • us
6
Over all one of the best places to stay in the city but if there is a rat in the room next time I won't be back.
Pros:

I like staying here it is the best in New Orleans.

Cons:

My children were saying they seen a rat in the room. We like coming there but it's alarming.

2026-06-05 • via Nuitee
N
Nataly • extended_group • pa
7
Pros:

The staff were friendly and room was big

Cons:

It is far from everything and the breakfast wasn’t good

2026-06-05 • via Nuitee
B
Baatarjav • solo_traveller • mn
4
2026-06-05 • via Nuitee
Y
Yolanda • family_with_children • us
10
2026-06-04 • via Nuitee
M
Miranda • family_with_children • us
9
Pros:

Great place.

Cons:

Asked Spanish housekeeper for towels who was on a personal car cleaning a room and was dismissed. Towels never received . Other than that ok

2026-06-04 • via Nuitee
M
Melissa • couple • us
1
Do better
Pros:

Nothin

Cons:

The staff. Room wasn’t clean

2026-06-03 • via Nuitee
J
Janqriniece • couple • us
10
2026-06-03 • via Nuitee
A
Amy • extended_group • us
8
The atrium outside was beautiful.
Pros:

The courtyard

Cons:

A little noisy late at night.

2026-06-02 • via Nuitee
S
Shaterrica • couple • us
7
2026-06-01 • via Nuitee