Sonesta ES Suites New Orleans Convention Center

Hotels
•
Sonesta ES Suites
8.2 (2904 reviews)
345 Saint Joseph Street , New Orleans , US
+1 504-522-1300

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Location convenience
Good breakfast
Cons:
Dirty rooms
Rude service on occasion
Outdated facilities

Categories

Cleanliness
7.03
Several comments indicated dirty rooms and musty smells, negatively impacting cleanliness.
Service
9
Generally friendly staff, although some reports of poor attitudes from certain employees.
Location
9.54
The location received positive mentions, particularly its convenience.
Room Quality
7.49
Reports of outdated decor, carpet smells, and issues with plumbing affected room quality.
Amenities
8.02
Amenities such as breakfast and basketball/tennis courts mentioned positively, but overall satisfaction lower.
Value for Money
6.98
Comments on high pricing for the perceived low quality suggest poor value for money.
Food and Beverage
9.53
Breakfast was generally well-regarded with no negative feedback.
Overall Experience
8
Overall experiences varied, with some factors detracting from an otherwise decent stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 19:44

Property Description

Luxurious Amenities
Sonesta ES Suites New Orleans Convention Center offers a range of upscale amenities including a tennis court, fitness centre, and barbecue facilities. Guests can also enjoy the outdoor pool and 24-hour front desk service for added convenience.

Comfortable Accommodations
The hotel's units feature modern furnishings with a seating area, flat-screen TV, and some rooms even come with a fully equipped kitchen. Each room includes a private bathroom with complimentary toiletries and a hair dryer for a comfortable stay.

Convenient Location
Located in the vibrant Arts-Warehouse District, the hotel is just a short distance from popular attractions like the Morial Convention Center and Bourbon Street. With Caesars Superdome and the airport nearby, Sonesta ES Suites offers both leisure and business travelers a prime location to explore the city.

Experience luxury and convenience at Sonesta ES Suites New Orleans Convention Center.

Important information:

- Sonesta Hotels are now allowing pets. When traveling with pets, please note that an extra charge of $75 for stays up to 7 nights; $150 for all longer stays. A maximum of 2 dogs per room is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 2904 reviews
Cleanliness: 7.03
Service: 9
Location: 9.54
Room Quality: 7.49
Amenities: 8.02
Value for Money: 6.98
Food and Beverage: 9.53
Overall Experience: 8
D
Denise • extended_group • gb
8
Pros:

Room was good if a little on the dark side

Cons:

Facilities were good however the swimming pool could have benefitted from a little TLC

2026-10-31 • via Nuitee
H
Harris • couple • us
10
2026-10-31 • via Nuitee
J
JONG SUK • solo_traveller • kr
8
Pros:

컨벤션 센터 가까이 있어서 다니기 좋았고 주변 유명한 식당과도 멀지 않아서 다녀오기 좋았습니다.

Cons:

연식이 좀 있다보니 그 점은 고려해야할 것 같습니다.

2026-10-30 • via Nuitee
L
LaShanda • couple • us
10
Pros:

The vibe, cleanliness and hospitable

Cons:

I liked everything

2026-10-29 • via Nuitee
T
Travis • couple • us
10
2026-10-29 • via Nuitee
V
Vanessa • couple • us
8
Pros:

Location

Cons:

The toilet backed up the first night and never flushed right after that

2026-10-29 • via Nuitee
M
Martin • solo_traveller • at
8
Tolles Preis / Leistung Verhältnis und sehr freundliches Personal.
Pros:

Das Zimmer war riesig und die Ausstattung schon etwas älter aber gut. Das Personal war sehr freundlich und hilfsbereit. Frühstück war für amerikanische Verhältnisse sehr gut.
Die Lage zum Convention-Center sehr gut, aber auch z.B. zur Bourbonstreet nur 25 Minuten zu Fuß.
Alles im Allen ein sehr gutes Preis / Leistung Verhältnis.

Cons:

Der Pool im Außenbereich war nicht sauber und wurde auch die ganze Woche nicht von Blättern etc. gereinigt - Schade

2026-10-27 • via Nuitee
J
Jordan • extended_group • au
6
2026-10-27 • via Nuitee
P
Peter • solo_traveller • ch
8
2026-10-26 • via Nuitee
S
Sharnique • couple • us
10
2026-10-26 • via Nuitee
J
Jackie • couple • us
10
Good stay just was scared of the big rats
Pros:

Nice place

Cons:

Big rats

2026-10-26 • via Nuitee
Z
ZHONG • couple • cn
7
总体不错
Pros:

因为是套房，所以住起来比较方便。两个人住互不影响。床也比较舒服。位置好，步行到法国区也不远

Cons:

总体稍显老旧，空调声音大。早餐一般。valet parking太贵，大车要63美元一天，但是附近有停车场要便宜很多

2026-10-25 • via Nuitee
B
Bret • couple • us
10
2026-10-23 • via Nuitee
Q
Quanneesha • solo_traveller • us
10
2026-10-22 • via Nuitee
M
Mary • extended_group • us
9
Amazing, fun, and adventurous
Pros:

That the rooms were separated and had their own bathrooms. Living room and kitchen were amazing. The on site guest laundry was a bonus along with the pool. Staff was very friendly,helpful,and courteous. I will be booking again.

Cons:

There is really nothing to complain about

2026-10-22 • via Nuitee
S
Sam • couple • us
4
Staff, who worked there were awesome. My reservation was not well received. There was a mistake. The rooms in Witcher an
Pros:

Convenient. Well located

Cons:

Filthy , out dated, very unkept. Trash on the floors. Elevators both had a lot of mildew.

2026-10-22 • via Nuitee
F
Francisco • family_with_children • mx
9
Pros:

The room very good

Cons:

The personal is not frendly

2026-10-21 • via Nuitee
K
Keturah • family_with_children • us
10
Pros:

I liked the location, the decor, the outside setting, excellent breakfast and great staff. Also the rooms were very spacious and had everything we needed.

Cons:

N/A

2026-10-19 • via Nuitee
A
ayman • couple • eg
10
2026-10-19 • via Nuitee
A
ayman • couple • eg
10
2026-10-19 • via Nuitee