Sonesta ES Suites New Orleans Convention Center

Hotels
•
Sonesta Hotels
8.2 (2689 reviews)
345 Saint Joseph Street , New Orleans , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Location convenience
Good breakfast
Cons:
Dirty rooms
Rude service on occasion
Outdated facilities

Categories

Cleanliness
7.03
Several comments indicated dirty rooms and musty smells, negatively impacting cleanliness.
Service
9
Generally friendly staff, although some reports of poor attitudes from certain employees.
Location
9.54
The location received positive mentions, particularly its convenience.
Room Quality
7.49
Reports of outdated decor, carpet smells, and issues with plumbing affected room quality.
Amenities
8.02
Amenities such as breakfast and basketball/tennis courts mentioned positively, but overall satisfaction lower.
Value for Money
6.98
Comments on high pricing for the perceived low quality suggest poor value for money.
Food and Beverage
9.53
Breakfast was generally well-regarded with no negative feedback.
Overall Experience
8
Overall experiences varied, with some factors detracting from an otherwise decent stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 19:44

Property Description

Luxurious Amenities
Sonesta ES Suites New Orleans Convention Center offers a range of upscale amenities including a tennis court, fitness centre, and barbecue facilities. Guests can also enjoy the outdoor pool and 24-hour front desk service for added convenience.

Comfortable Accommodations
The hotel's units feature modern furnishings with a seating area, flat-screen TV, and some rooms even come with a fully equipped kitchen. Each room includes a private bathroom with complimentary toiletries and a hair dryer for a comfortable stay.

Convenient Location
Located in the vibrant Arts-Warehouse District, the hotel is just a short distance from popular attractions like the Morial Convention Center and Bourbon Street. With Caesars Superdome and the airport nearby, Sonesta ES Suites offers both leisure and business travelers a prime location to explore the city.

Experience luxury and convenience at Sonesta ES Suites New Orleans Convention Center.

Important information:

- Sonesta Hotels are now allowing pets. When traveling with pets, please note that an extra charge of $75 for stays up to 7 nights; $150 for all longer stays. A maximum of 2 dogs per room is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 45 per day.

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 2689 reviews
Cleanliness: 7.03
Service: 9
Location: 9.54
Room Quality: 7.49
Amenities: 8.02
Value for Money: 6.98
Food and Beverage: 9.53
Overall Experience: 8
T
Torrey • solo_traveller • us
8
Pros:

The size of the room, breakfast was good

Cons:

Breakfast didn't last until 10 and out of food before time

2026-05-30 • via Nuitee
M
Moore • solo_traveller • us
8
2026-05-29 • via Nuitee
M
Michael • couple • us
10
2026-05-29 • via Nuitee
B
Beat • couple • ch
2
Katastrophe
Pros:

Die Zimmer waren gross und sauber. Es ist auch das einzige.

Cons:

Versteckte Kosten ein Depot von 250 $, welche erst zurückkommen nach Androhung von rechtlichen Schritten nach neun Tagen. Weiterhin versteckte Kosten Achtung, Parking kostet 50 $ pro Tag. Das steht nirgends.

Die Tische im Aussenbereich sowie auch im Innenbereich waren sehr schmutzig und klebrig. Wir wollten Kartenspielen, die sind kleben geblieben. Wir müssen wir wegwerfen. Zimmer sind zwar sauber, aber die Umgebung und die Tische im Allgemeinen Räumen sind sehr schmutzig klebrig und dreckig richtig schmuddelig. Ich weiss nicht wo die anderen waren wo hier Bewertungen geschrieben haben, aber nie wieder geht woanders hin oder Parking inklusive ist. Endlich haben wir mehr als das Doppelte bezahlt.

2026-05-28 • via Nuitee
N
norma • solo_traveller • ar
8
Pros:

La ubicacion.
La amplitud de la suite

Cons:

Resulto dificil la comunicacion c el personal q no hablaba español...aunq se esforzaron por entendernos..El ultimo dia estaba Koral en la recepcion q sí hablaba español y nos dio muy buenas referencias de lugares donde ir ..

2026-05-28 • via Nuitee
M
matt • family_with_children • us
7
Pleasant
Pros:

Location

Cons:

Noisy after midnight

2026-05-27 • via Nuitee
R
Regina • couple • us
10
2026-05-27 • via Nuitee
L
Lance • solo_traveller • us
10
Pros:

Everything about it

Cons:

Would be nice to have ice machines on the floors

2026-05-26 • via Nuitee
C
Christy • family_with_children • us
5
It was a decent but disappointing stay. I would not book here ever again.
Pros:

The walking distance to the convention center.

Cons:

The air did not work in our room. The water pressure was terrible. The water would not get hot in the shower. The smell is marijuana was everywhere on the property. The noise was outrageous.

2026-05-26 • via Nuitee
J
Juline • solo_traveller • us
8
Pros:

The location of the hotel was very good, only 15min by feet to go to the center of New Orleans. The room has a great space.

The working people were really nice and the breakfast was good (especially the scrambled eggs)

Cons:

Les jets de la douche étaient douloureux. C'était une vingtaine de jets avec une grand puissance qui pique la peau. La quantité d'eau sortant n'était cependant pas assez pour se rincer correctement.

Le réfrigérateur faut beaucoup de brut la nuit

2026-05-26 • via Nuitee
D
Don • family_with_children • us
10
2026-05-26 • via Nuitee
N
Nichole • family_with_children • us
10
2026-05-26 • via Nuitee
J
Janqriniece • extended_group • us
10
2026-05-25 • via Nuitee
S
sherry • solo_traveller • us
8
2026-05-25 • via Nuitee
L
Latasha • couple • us
9
2026-05-25 • via Nuitee
S
Sean • family_with_children • us
1
Do Not Stay Here
Pros:

Nothing.

Cons:

The room was filthy. There was food on the floor from the guests before us. The bathrooms were dirty. The room smelled of pets, maybe urine. The carpets were disgusting.

2026-05-24 • via Nuitee
S
Stephanie • couple • us
9
I would stay again.
Pros:

Breakfast was good. My room was okay, but not as nice as the rooms other people booked in my party. Location was great.

Cons:

The rats at night.

2026-05-24 • via Nuitee
K
Karmen • family_with_children • si
9
2026-05-23 • via Nuitee
J
Jennifer • couple • us
10
Awesome time beautiful place
Pros:

Awesome hotel, friendly faces room was perfect clean spacious breakfast was to die for. Did you have to pay for parking

2026-05-23 • via Nuitee
A
Adam • family_with_children • us
10
2026-05-22 • via Nuitee