Sonesta ES Suites New Orleans Convention Center

Hotels
Sonesta Hotels
8.2 (2785 reviews)
345 Saint Joseph Street , New Orleans , us

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Location convenience
Good breakfast
Cons:
Dirty rooms
Rude service on occasion
Outdated facilities

Categories

Cleanliness
7.03
Several comments indicated dirty rooms and musty smells, negatively impacting cleanliness.
Service
9
Generally friendly staff, although some reports of poor attitudes from certain employees.
Location
9.54
The location received positive mentions, particularly its convenience.
Room Quality
7.49
Reports of outdated decor, carpet smells, and issues with plumbing affected room quality.
Amenities
8.02
Amenities such as breakfast and basketball/tennis courts mentioned positively, but overall satisfaction lower.
Value for Money
6.98
Comments on high pricing for the perceived low quality suggest poor value for money.
Food and Beverage
9.53
Breakfast was generally well-regarded with no negative feedback.
Overall Experience
8
Overall experiences varied, with some factors detracting from an otherwise decent stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 19:44

Property Description

Luxurious Amenities
Sonesta ES Suites New Orleans Convention Center offers a range of upscale amenities including a tennis court, fitness centre, and barbecue facilities. Guests can also enjoy the outdoor pool and 24-hour front desk service for added convenience.

Comfortable Accommodations
The hotel's units feature modern furnishings with a seating area, flat-screen TV, and some rooms even come with a fully equipped kitchen. Each room includes a private bathroom with complimentary toiletries and a hair dryer for a comfortable stay.

Convenient Location
Located in the vibrant Arts-Warehouse District, the hotel is just a short distance from popular attractions like the Morial Convention Center and Bourbon Street. With Caesars Superdome and the airport nearby, Sonesta ES Suites offers both leisure and business travelers a prime location to explore the city.

Experience luxury and convenience at Sonesta ES Suites New Orleans Convention Center.

Important information:

- Sonesta Hotels are now allowing pets. When traveling with pets, please note that an extra charge of $75 for stays up to 7 nights; $150 for all longer stays. A maximum of 2 dogs per room is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 45 per day.

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 2785 reviews
Cleanliness: 7.03
Service: 9
Location: 9.54
Room Quality: 7.49
Amenities: 8.02
Value for Money: 6.98
Food and Beverage: 9.53
Overall Experience: 8
R
Robyn family_with_children us
10
2026-07-04 via Nuitee
S
Stuntz solo_traveller us
6
Pros:

The beds were comfortable, and the room was spacious.

Cons:

The pool was small for the number of rooms/occupants. Our carpet was stained, the curtains were dated, and it just felt dingy and dark. For the size (2 bedrooms) it was a good value depending on where you wanted to be. We were looking closer to downtown, but I chose this one based on size, however after staying I would have gone for the 1 bedroom suites with a sofa bed for half the price and right downtown. The extra space was not worth the distance from downtown or the extra money.

2026-07-04 via Nuitee
M
Michael solo_traveller us
7
Nice
Pros:

Free breakfast

Cons:

Long hallways

2026-07-04 via Nuitee
A
Aleksi solo_traveller de
8
Hyvä majoitusvaihtoehto New Orleansin kaupunkilomalle.
Pros:

Siisti ja hyvä perustason hotelli muutaman yön majoittumiseen New Orleansin keskustassa. Aamiainen oli erittäin hyvä.

Cons:

Huoneessa oli epämiellyttävä tuoksu. Oli hienoa, että huoneessa oli toimiva ilmastointi, mutta laite oli valitettavasti äärinmäisen kovaääninen.

2026-07-04 via Nuitee
A
Alexandra couple gb
10
Great place on the whole would definitely stay again.
Pros:

Very clean and comfy, great amenities and location. Easy to walk to everything and all the sites. Staff were lovely and very accommodating.

Cons:

Breakfast was not as relaxing as it could have been due to some impromptu and noisy rapping in the breakfast room. Some guests seemed to like it but not what we wanted to hear after just waking up.

2026-07-03 via Nuitee
C
Corielle solo_traveller us
4
Pros:

Property was beautiful very comfortable, just unfortunate the toilet didn’t work.

Cons:

The toilet didn’t flush nor work. And me & my partner couldn’t use the bathroom like how we wanted too! Kinda disappointed about that because we stayed at the hotel 3 times before.

2026-07-01 via Nuitee
C
Crystal extended_group us
8
2026-06-30 via Nuitee
R
Rhonda extended_group us
10
2026-06-30 via Nuitee
J
Jana solo_traveller us
5
Pros:

The bed was reasonably comfortable. breakfast was included.

Cons:

The AC was really loud and only in the kitchen/living room area, so I needed to keep the door to the bedroom open.
Paper/plastic for breakfast and no recycling.
Garbage cans were not lined with bags in the room, though they were provided.

2026-06-30 via Nuitee
M
Melissa extended_group us
9
2026-06-30 via Nuitee
M
Mietz solo_traveller us
10
Pros:

The rooms were wonderful, the desk staff was amazing and over the top for service, help with transportation and just plain nice. The staff smiled and said hello, all of them. Breakfast was great and the selection was perfect. Thanks.

Cons:

Couldn't stay longer.

2026-06-30 via Nuitee
M
Meyotta family_with_children us
10
Pros:

everything

Cons:

❤️

2026-06-30 via Nuitee
B
Beata couple us
10
Fantastyczny hotel i obsługa
Pros:

Najbardziej podobał mi się mój apartament bo miał jako jedyny balkon.

Cons:

Nie podobało mi sie, że parking był płatny.

2026-06-29 via Nuitee
T
Terry couple us
10
2026-06-28 via Nuitee
E
Estelle couple fr
8
Très bien situé
Pros:

Belles suites, bon emplacement, choix du petit déjeuner

Cons:

Surprise du parking affiché 45$ mais pour petit véhicule et sans les taxes..
le ménage n’a pas été fait et les poubelles n’ont pas été vidée du séjour (3 nuits)

2026-06-28 via Nuitee
H
Hubert couple us
6
2026-06-26 via Nuitee
E
Erin family_with_children us
7
2026-06-25 via Nuitee
K
Keisha family_with_children us
10
2026-06-25 via Nuitee
E
Ebony couple us
10
2026-06-25 via Nuitee
T
Triniah couple us
10
2026-06-25 via Nuitee