Sonesta ES Suites New Orleans Convention Center

Hotels
•
Sonesta ES Suites
8.2 (2904 reviews)
345 Saint Joseph Street , New Orleans , US
+1 504-522-1300

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Location convenience
Good breakfast
Cons:
Dirty rooms
Rude service on occasion
Outdated facilities

Categories

Cleanliness
7.03
Several comments indicated dirty rooms and musty smells, negatively impacting cleanliness.
Service
9
Generally friendly staff, although some reports of poor attitudes from certain employees.
Location
9.54
The location received positive mentions, particularly its convenience.
Room Quality
7.49
Reports of outdated decor, carpet smells, and issues with plumbing affected room quality.
Amenities
8.02
Amenities such as breakfast and basketball/tennis courts mentioned positively, but overall satisfaction lower.
Value for Money
6.98
Comments on high pricing for the perceived low quality suggest poor value for money.
Food and Beverage
9.53
Breakfast was generally well-regarded with no negative feedback.
Overall Experience
8
Overall experiences varied, with some factors detracting from an otherwise decent stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 19:44

Property Description

Luxurious Amenities
Sonesta ES Suites New Orleans Convention Center offers a range of upscale amenities including a tennis court, fitness centre, and barbecue facilities. Guests can also enjoy the outdoor pool and 24-hour front desk service for added convenience.

Comfortable Accommodations
The hotel's units feature modern furnishings with a seating area, flat-screen TV, and some rooms even come with a fully equipped kitchen. Each room includes a private bathroom with complimentary toiletries and a hair dryer for a comfortable stay.

Convenient Location
Located in the vibrant Arts-Warehouse District, the hotel is just a short distance from popular attractions like the Morial Convention Center and Bourbon Street. With Caesars Superdome and the airport nearby, Sonesta ES Suites offers both leisure and business travelers a prime location to explore the city.

Experience luxury and convenience at Sonesta ES Suites New Orleans Convention Center.

Important information:

- Sonesta Hotels are now allowing pets. When traveling with pets, please note that an extra charge of $75 for stays up to 7 nights; $150 for all longer stays. A maximum of 2 dogs per room is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 2904 reviews
Cleanliness: 7.03
Service: 9
Location: 9.54
Room Quality: 7.49
Amenities: 8.02
Value for Money: 6.98
Food and Beverage: 9.53
Overall Experience: 8
Y
Yasmine • family_with_children • us
10
2026-09-19 • via Nuitee
D
David • solo_traveller • us
10
2026-09-18 • via Nuitee
A
Andrea • family_with_children • us
2
Not happy with our stay- just location was good and false reviews
Pros:

Size

Cons:

Everything. Smelled bad, dirty carpets, dirty bathrooms, and dirty couch. Gross, loud, so uncomfortable

2026-09-18 • via Nuitee
D
David • solo_traveller • us
10
2026-09-18 • via Nuitee
Q
QuaShawnda • couple • us
10
2026-09-18 • via Nuitee
S
Shawna • couple • us
10
They made us feel special and our vacation was fantastic!
Pros:

It’s an older property that has been well taken care of. The staff was extremely helpful and hospitable!
He layout of the suite was perfect and I will definitely stay here again!

Cons:

If you want to walk to the French Quarter/ stay in the French Quarter. If you want a nice quiet place to stay and then drive or get a ride to the French Quarter stay here!

2026-09-18 • via Nuitee
K
Kia • family_with_children • us
10
2026-09-17 • via Nuitee
R
Rene • extended_group • be
8
2026-09-17 • via Nuitee
C
cedreika • extended_group • us
10
2026-09-17 • via Nuitee
G
Geoffrey • solo_traveller • gb
9
Good
Pros:

Great location. Away from the noise of the French Quarter. Near enough to walk in. Plenty of bars restaurants near

2026-09-17 • via Nuitee
F
Famela • couple • us
6
It wasn’t horrible but it can be much better.
Pros:

Location

Cons:

They have a pool party for children while there. See a big rat. The toilet in 365 need to be replace. I barely flashed. Had to keep taking top off to make it flush. Hair was on the floor.

2026-09-17 • via Nuitee
S
SEANTA • couple • us
8
2026-09-16 • via Nuitee
K
Kisack • couple • us
10
It was perfect…I had a visitor with me for the first time and he simply adored the place…
Pros:

Everyone was so friendly and helpful

Cons:

There was nothing I didn’t like…Breakfast was pleasant the staff was smiling so early in the morning

2026-09-16 • via Nuitee
E
Eulonda • couple • us
5
The air was out in our room,
Pros:

The location was close to everything

Cons:

The stated parking was included it was not

2026-09-16 • via Nuitee
G
Geoffrey • solo_traveller • gb
9
Great location, big spacious rooms
Pros:

Great location away from the noise of the French quarter. Short walk to the heart of New Orleans. Local area around hotel has plenty of bars restaurants. Breakfast good enough to fill you.

Cons:

Wasn’t told we need to request a room clean. Nothing major.

2026-09-15 • via Nuitee
L
Latasha • couple • us
10
2026-09-15 • via Nuitee
M
MB print Designs • couple • us
7
It was pleasant stay overall, it was nice and convenient spot.
Pros:

Staff very friendly

Cons:

Guests above us was very loud during quiet times of night.
Big rats running around outside by pool while we try and relax.

2026-09-15 • via Nuitee
R
rudolph • solo_traveller • us
10
2026-09-15 • via Nuitee
M
Maria Alodia • solo_traveller • us
10
2026-09-15 • via Nuitee
S
Sandor • solo_traveller • us
8
Pros:

The room and the towels, beddings were clean above my expectation. The room has enough space, we were in a queen suit.

Cons:

The pool was not sufficiently clean, foggy water end of the day.
They offering valet parking $62 for a pick up truck.(You can park on your own for $21 near the hotel or if space avaliable on the street for free over night )

2026-09-15 • via Nuitee