Sonesta ES Suites New Orleans Convention Center

Hotels
•
Sonesta Hotels
8.2 (2785 reviews)
345 Saint Joseph Street , New Orleans , us
+1 504-522-1300

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Location convenience
Good breakfast
Cons:
Dirty rooms
Rude service on occasion
Outdated facilities

Categories

Cleanliness
7.03
Several comments indicated dirty rooms and musty smells, negatively impacting cleanliness.
Service
9
Generally friendly staff, although some reports of poor attitudes from certain employees.
Location
9.54
The location received positive mentions, particularly its convenience.
Room Quality
7.49
Reports of outdated decor, carpet smells, and issues with plumbing affected room quality.
Amenities
8.02
Amenities such as breakfast and basketball/tennis courts mentioned positively, but overall satisfaction lower.
Value for Money
6.98
Comments on high pricing for the perceived low quality suggest poor value for money.
Food and Beverage
9.53
Breakfast was generally well-regarded with no negative feedback.
Overall Experience
8
Overall experiences varied, with some factors detracting from an otherwise decent stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 19:44

Property Description

Luxurious Amenities
Sonesta ES Suites New Orleans Convention Center offers a range of upscale amenities including a tennis court, fitness centre, and barbecue facilities. Guests can also enjoy the outdoor pool and 24-hour front desk service for added convenience.

Comfortable Accommodations
The hotel's units feature modern furnishings with a seating area, flat-screen TV, and some rooms even come with a fully equipped kitchen. Each room includes a private bathroom with complimentary toiletries and a hair dryer for a comfortable stay.

Convenient Location
Located in the vibrant Arts-Warehouse District, the hotel is just a short distance from popular attractions like the Morial Convention Center and Bourbon Street. With Caesars Superdome and the airport nearby, Sonesta ES Suites offers both leisure and business travelers a prime location to explore the city.

Experience luxury and convenience at Sonesta ES Suites New Orleans Convention Center.

Important information:

- Sonesta Hotels are now allowing pets. When traveling with pets, please note that an extra charge of $75 for stays up to 7 nights; $150 for all longer stays. A maximum of 2 dogs per room is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 45 per day.

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 2785 reviews
Cleanliness: 7.03
Service: 9
Location: 9.54
Room Quality: 7.49
Amenities: 8.02
Value for Money: 6.98
Food and Beverage: 9.53
Overall Experience: 8
S
Sander • family_with_children • nl
6
2026-07-25 • via Nuitee
Y
Yohana • couple • us
10
2026-07-24 • via Nuitee
C
Crystal • family_with_children • us
10
2026-07-24 • via Nuitee
A
Adriane • couple • us
10
2026-07-24 • via Nuitee
P
Paulo • solo_traveller • br
3
ruim
Pros:

Bom café da manhã

Cons:

A limpeza péssima , o estacionamento muito caro não era o que dizia no site e o carro ficava na rua

2026-07-23 • via Nuitee
G
Garry • family_with_children • gb
8
2026-07-23 • via Nuitee
S
Santhosh • couple • us
8
2026-07-22 • via Nuitee
C
Crystal • family_with_children • us
10
2026-07-22 • via Nuitee
E
Espana • family_with_children • us
8
Nice place, ok location, good brakefast
Pros:

Good location, friendly staff

Cons:

No Parking, valet parking was very expensive.

2026-07-21 • via Nuitee
E
Erin • solo_traveller • us
10
Would definitely stay here again with family and friends
Pros:

Walking distance to French Quarters. Spacias suite, like a small apartment. Nice pool area and great breakfast buffet. The bedroom didn't have windows, so I was able to sleep in.

Cons:

No parking lot and valet parking was expensive.

2026-07-21 • via Nuitee
T
Toney • couple • us
10
2026-07-21 • via Nuitee
P
Patrice • couple • us
10
2026-07-21 • via Nuitee
I
India • solo_traveller • us
10
Pros:

Pool

2026-07-21 • via Nuitee
T
Telesha • couple • us
9
2026-07-20 • via Nuitee
P
Praxedes • solo_traveller • us
8
Pros:

The Staff was Friendly and Very Helpful

Cons:

The Stove didn't cook Too Good only work on Low it would only turn up to 5 so it cooked very slowly My Vacation Stay

2026-07-20 • via Nuitee
S
Stephany • couple • us
10
2026-07-20 • via Nuitee
E
Emery • couple • us
10
Cons:

Parking

2026-07-20 • via Nuitee
M
Mary • solo_traveller • us
9
2026-07-19 • via Nuitee
S
Samuel • solo_traveller • us
10
2026-07-19 • via Nuitee
F
Freddie • couple • us
2
2026-07-19 • via Nuitee