Best Western Chula Vista/Otay Valley Hotel

Hotels
•
Best Western Plus
7.3 (2052 reviews)
4450 Main Street , Chula Vista , us
+16194222600

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Decent pricing
Nice breakfast options
Cons:
Dirty rooms
Slow Wi-Fi
Noise issues
Housekeeping needs improvement

Categories

Cleanliness
5.94
Several reviews mentioned dirty rooms and issues with housekeeping.
Service
7.91
Guests appreciated the friendly and helpful staff.
Location
7.95
Convenient location close to attractions like CBX.
Room Quality
6.4
Mixed reviews, with some rooms noted for cleanliness issues.
Amenities
7.43
Good breakfast options noted, but issues with Wi-Fi connectivity.
Value for Money
7.89
Decent pricing for the intended short stays.
Food and Beverage
7.44
Breakfast was generally well-received, but some items were reported cold.
Overall Experience
7.41
Mixed feelings balanced out by positive service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:33

Property Description

Heated Outdoor Pool and Hot Tub
Enjoy a relaxing stay at our hotel in Chula Vista, California, where you can unwind in our heated outdoor pool and hot tub. Perfect for rejuvenating after a long day of travel or exploring the nearby attractions.

Comfortable Accommodations with Free WiFi
Rest easy in our comfortably furnished guest rooms that come equipped with modern amenities including free WiFi. Stay connected with loved ones or catch up on work without any hassle during your stay.

Convenient On-Site Facilities
Take advantage of our on-site gym, business center, and launderette for a seamless stay. Whether you need to squeeze in a workout, handle business tasks, or do some laundry, we have you covered for a stress-free experience.

Book your stay at Best Western Chula Vista/Otay Valley Hotel now and experience the perfect blend of comfort and convenience during your visit.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 13 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.3
Based on 2052 reviews
Cleanliness: 5.94
Service: 7.91
Location: 7.95
Room Quality: 6.4
Amenities: 7.43
Value for Money: 7.89
Food and Beverage: 7.44
Overall Experience: 7.41
C
Claudia • family_with_children • us
10
2026-07-04 • via Nuitee
N
Nancy • couple • us
8
Location getting there is hard to get into due to busy gas station the freeway
Pros:

Need fruit ..yogurt with cereal was good...it was fine

Cons:

Had to ask to clean room

2026-07-03 • via Nuitee
Q
Quintana • couple • us
2
NOT HAPPY.
Cons:

WHEN CHECKING THE CLERK DANNY WAS RUDE AND THRETENED TO CANCEL MY RESERVATION IF I DIDNT STOP ASKING SO MANY QUESTIONS ABOUT MY EARLY CHECK IN. I FELT VERBILY THRETENED.

2026-07-03 • via Nuitee
G
Genesis • couple • us
10
2026-07-02 • via Nuitee
L
Liliana • couple • us
10
This hotel was perfect for our stay!
Pros:

The room was large and the bed was comfortable.

Cons:

It can get a bit loud due to the freeway traffic but it did not keep us from sleeping or watching television.

2026-07-02 • via Nuitee
M
Medina • couple • us
10
Pros:

Great location, clean, great breakfast. Very nice easy access.

2026-07-01 • via Nuitee
E
Evag897 • solo_traveller • us
10
Pros:

Affordable and easy to check in

Cons:

Nothing, everything was good

2026-06-30 • via Nuitee
J
Jose • extended_group • us
10
2026-06-27 • via Nuitee
B
barajas • solo_traveller • mx
10
Pros:

La hubicacion

2026-06-27 • via Nuitee
A
Anthoney • family_with_children • us
1
2026-06-25 • via Nuitee
Y
Yosef Damena • couple • us
6
2026-06-24 • via Nuitee
L
Leticia • couple • us
1
2026-06-24 • via Nuitee
S
Sostenes • solo_traveller • us
10
2026-06-22 • via Nuitee
C
Carolina • family_with_children • mx
1
I didn't like anything. The property is very expensive to have the quality of a Motel. I don't recom
Pros:

I didn't like anything. The property is very expensive to have the quality of a Motel.

Cons:

The location beside a gas station. The check in process at night through a mini window as the main lobby was closed. The room stinks (urines), carpet with dust and the sheets and towels with spots and uncomfortable

2026-06-22 • via Nuitee
S
Set • couple • us
8
2026-06-22 • via Nuitee
V
Verona Arzu • family_with_children • us
9
2026-06-22 • via Nuitee
K
Ken • family_with_children • us
3
I am not sure if I would stay at the property again. I was a little let down.
Pros:

The toilet in the room did not flush properly. They said it couldn't be fixed, as they were cheap toilets. Returned at about 3:30, after a full day out, and the room had not been cleaned.

Cons:

Pool was kept very clean.

2026-06-20 • via Nuitee
S
Stacy • couple • us
10
2026-06-19 • via Nuitee
S
Smith • solo_traveller • us
8
2026-06-17 • via Nuitee
K
komi • couple • us
10
2026-06-16 • via Nuitee