Best Western Chula Vista/Otay Valley Hotel

Hotels
•
Best Western Plus
7.3 (2032 reviews)
4450 Main Street , Chula Vista , us

listing image 1
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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Decent pricing
Nice breakfast options
Cons:
Dirty rooms
Slow Wi-Fi
Noise issues
Housekeeping needs improvement

Categories

Cleanliness
5.94
Several reviews mentioned dirty rooms and issues with housekeeping.
Service
7.91
Guests appreciated the friendly and helpful staff.
Location
7.95
Convenient location close to attractions like CBX.
Room Quality
6.4
Mixed reviews, with some rooms noted for cleanliness issues.
Amenities
7.43
Good breakfast options noted, but issues with Wi-Fi connectivity.
Value for Money
7.89
Decent pricing for the intended short stays.
Food and Beverage
7.44
Breakfast was generally well-received, but some items were reported cold.
Overall Experience
7.41
Mixed feelings balanced out by positive service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:33

Property Description

Heated Outdoor Pool and Hot Tub
Enjoy a relaxing stay at our hotel in Chula Vista, California, where you can unwind in our heated outdoor pool and hot tub. Perfect for rejuvenating after a long day of travel or exploring the nearby attractions.

Comfortable Accommodations with Free WiFi
Rest easy in our comfortably furnished guest rooms that come equipped with modern amenities including free WiFi. Stay connected with loved ones or catch up on work without any hassle during your stay.

Convenient On-Site Facilities
Take advantage of our on-site gym, business center, and launderette for a seamless stay. Whether you need to squeeze in a workout, handle business tasks, or do some laundry, we have you covered for a stress-free experience.

Book your stay at Best Western Chula Vista/Otay Valley Hotel now and experience the perfect blend of comfort and convenience during your visit.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 13 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.3
Based on 2032 reviews
Cleanliness: 5.94
Service: 7.91
Location: 7.95
Room Quality: 6.4
Amenities: 7.43
Value for Money: 7.89
Food and Beverage: 7.44
Overall Experience: 7.41
G
Gregory • couple • us
1
2026-06-13 • via Nuitee
L
Luis • family_with_children • us
9
2026-06-13 • via Nuitee
S
Selina • solo_traveller • us
1
2026-06-13 • via Nuitee
N
Natalie • family_with_children • us
10
Very nice friendly great breakfast nice community
Pros:

I love how they’re close to gas stations only thing is you hear the freeway more haha but overall very nice area just hard to go to things like Walmart you have to Lyft or use buses but overall pretty decent

Cons:

That sheets weren’t changed in the first two days being there I feel like it should be regular maintenance for anyone staying longer than 4 days/nights

2026-06-12 • via Nuitee
O
Olivas • extended_group • us
10
Good stayn
Pros:

Nice and clean

Cons:

N/a

2026-06-12 • via Nuitee
S
Sandra • couple • us
8
2026-06-12 • via Nuitee
H
Haynes • solo_traveller • us
10
2026-06-11 • via Nuitee
K
Kara Grover • solo_traveller • us
4
Pros:

Room was clean and comfortable.

Cons:

The unit air conditioner was loud. The entrance was crowded, due to the gas station next door. Last night, there was a family up until 2am fighting, slamming doors, yelling, crying. I thought I was going to be shot through the walls. I went to go call the front desk and it did not explain how to call the front desk. I told the front desk today and they didn't offer any ideal offer or discount. I was in fear for my life a little bit! It was scary.

2026-06-10 • via Nuitee
D
Daniel • solo_traveller • us
7
Always good
Pros:

Room meets my expectations and needs. Is close to the location where I store my boat. Breakfast is always nice also.

Cons:

Alittle loud crowd outside till about 10. No big deal

2026-06-09 • via Nuitee
S
Susanna • family_with_children • us
4
It was a place to sleep. And shower.
Cons:

I didn't like that as soon as I walked in I tried to turn on the light. And the switch connects to no working light! I got there at night time and walked into a dark room. I also tried to get a two night and it wouldn't allow me to. I had to do night by night. I traveled with two 13 year Olds who wanted to watch TV and we could never get the TV to work. I called the front desk and the first night I was told Noone could go and assist us. The 2nd day someone went out to check the TV and he just pushed buttons and said see it works but when I pushed all the channels only 1 channel worked and it was distorted. Also where the towels were hanging up in the bathroom the towel bar was all rusted. The cereal was stale and the milk was watered down. ( well at least that's how my children tasted it ) we stayed in the room 329 at the chula vista best Western by the 805 on main street.

2026-06-08 • via Nuitee
C
cain • solo_traveller • us
7
2026-06-08 • via Nuitee
R
Rosa • couple • us
8
Rest for the night
Pros:

It is 16 minutes from CBX, very convenient to go to the Tijuana Airport.

2026-06-08 • via Nuitee
R
Rosie • family_with_children • us
3
2026-06-08 • via Nuitee
G
Garcia-Aguirre • couple • us
10
2026-06-07 • via Nuitee
J
Jennifer • couple • us
5
2026-06-06 • via Nuitee
R
Ricardo • solo_traveller • us
10
2026-06-05 • via Nuitee
C
Candelaria • couple • us
8
2026-06-04 • via Nuitee
D
Diego • couple • us
10
2026-06-02 • via Nuitee
D
Deana • family_with_children • us
5
2026-06-01 • via Nuitee
T
Toxqui • solo_traveller • us
10
Pros:

I like. The breakfast is very good

2026-06-01 • via Nuitee