Best Western Chula Vista/Otay Valley Hotel

Hotels
•
Best Western Plus
7.3 (1997 reviews)
4450 Main Street , Chula Vista , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Decent pricing
Nice breakfast options
Cons:
Dirty rooms
Slow Wi-Fi
Noise issues
Housekeeping needs improvement

Categories

Cleanliness
5.94
Several reviews mentioned dirty rooms and issues with housekeeping.
Service
7.91
Guests appreciated the friendly and helpful staff.
Location
7.95
Convenient location close to attractions like CBX.
Room Quality
6.4
Mixed reviews, with some rooms noted for cleanliness issues.
Amenities
7.43
Good breakfast options noted, but issues with Wi-Fi connectivity.
Value for Money
7.89
Decent pricing for the intended short stays.
Food and Beverage
7.44
Breakfast was generally well-received, but some items were reported cold.
Overall Experience
7.41
Mixed feelings balanced out by positive service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:33

Property Description

Heated Outdoor Pool and Hot Tub
Enjoy a relaxing stay at our hotel in Chula Vista, California, where you can unwind in our heated outdoor pool and hot tub. Perfect for rejuvenating after a long day of travel or exploring the nearby attractions.

Comfortable Accommodations with Free WiFi
Rest easy in our comfortably furnished guest rooms that come equipped with modern amenities including free WiFi. Stay connected with loved ones or catch up on work without any hassle during your stay.

Convenient On-Site Facilities
Take advantage of our on-site gym, business center, and launderette for a seamless stay. Whether you need to squeeze in a workout, handle business tasks, or do some laundry, we have you covered for a stress-free experience.

Book your stay at Best Western Chula Vista/Otay Valley Hotel now and experience the perfect blend of comfort and convenience during your visit.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 13 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.3
Based on 1997 reviews
Cleanliness: 5.94
Service: 7.91
Location: 7.95
Room Quality: 6.4
Amenities: 7.43
Value for Money: 7.89
Food and Beverage: 7.44
Overall Experience: 7.41
L
Luz • couple • us
5
2/5
Pros:

El personal fue amable

Cons:

Muy viejo, sucio y muy ruidoso

2026-05-30 • via Nuitee
M
Miguel • couple • us
8
2026-05-29 • via Nuitee
K
Karla • family_with_children • us
8
Hotel next to a gas station and breakfast place really clean.
Pros:

It was a good area and very quiet. Comfortable.

Cons:

The toilet and the curtain were stain and dirty.

2026-05-28 • via Nuitee
J
Juan Octavio • couple • us
9
Todo bien
Pros:

Práctico

Cons:

Ruido

2026-05-28 • via Nuitee
H
Henry • solo_traveller • us
8
2026-05-27 • via Nuitee
B
Birta • extended_group • is
5
2026-05-27 • via Nuitee
B
Ben • couple • us
3
Not satisfied
Pros:

No plates for breakfast. No yogurts, oat meal,

Cons:

Their breakfast. No yogurt/oatmeal, no plates, no fruits.
Mosquitos in bedroom.
Unable to sleep due to noisy freeway

2026-05-27 • via Nuitee
M
Morgan • couple • us
1
For the price, it still felt like a motel stay
Pros:

Property is close to the Tijuana border

Cons:

The rooms could be much cleaner. The bathroom tub had red stains that looked like blood and the sheets had stains as well.

2026-05-26 • via Nuitee
A
Agnieszka • couple • us
10
Excellent
Pros:

Clean, comfy bed, great staff.

Cons:

A bit noisy from the a/c that was directly outside of our room but that’s not their fault

2026-05-25 • via Nuitee
L
Linneth • solo_traveller • us
7
Pros:

Staff

Cons:

Windows would not close, and toilet would not stop running

2026-05-25 • via Nuitee
M
Michelle • couple • us
7
2026-05-24 • via Nuitee
G
Garcia-Aguirre • couple • us
10
2026-05-24 • via Nuitee
C
Colten • couple • us
10
I stayed there for 3 nights the breakfast was wonderful water pressure is great and the ac works very well in each room
Pros:

Everyone was very accommodating and kind

Cons:

N/A

2026-05-22 • via Nuitee
C
CARMEN YOLANDA • solo_traveller • mx
9
Pros:

Desayuno

Cons:

Que había un letrero que decía que no se podía usar la alberca y fue uno de los motivos que reservé en ese hotel.

2026-05-22 • via Nuitee
M
Mara Lucia • extended_group • us
2
2026-05-20 • via Nuitee
R
ricardo • family_with_children • mx
10
mis mejores vacaciones
Pros:

muy bueno y rico y muy limpio , el personal muy atento

Cons:

deberían de poner queso

2026-05-20 • via Nuitee
E
Eduu • solo_traveller • mx
6
Pros:

Facil acceso

Cons:

No tiene cortinas Black Out entra mucha luz.. se cobraron 100 dolares de deposito y no me los han regresado

2026-05-17 • via Nuitee
A
adolfo • solo_traveller • us
7
OK, price for an OK stay
Pros:

Price was decent and the area was decent. The room was decent.

Cons:

Stuff work, but it was a little rundown.

2026-05-17 • via Nuitee
H
Honore Andres • couple • mx
8
Hotel bien ubicado y cómodo.
Pros:

Desayuno correspondió a lo esperado.

2026-05-17 • via Nuitee
L
Leona • solo_traveller • us
7
2026-05-14 • via Nuitee