Best Western Chula Vista/Otay Valley Hotel

Hotels
•
Best Western Plus
7.3 (2131 reviews)
4450 Main Street , Chula Vista , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Decent pricing
Nice breakfast options
Cons:
Dirty rooms
Slow Wi-Fi
Noise issues
Housekeeping needs improvement

Categories

Cleanliness
5.94
Several reviews mentioned dirty rooms and issues with housekeeping.
Service
7.91
Guests appreciated the friendly and helpful staff.
Location
7.95
Convenient location close to attractions like CBX.
Room Quality
6.4
Mixed reviews, with some rooms noted for cleanliness issues.
Amenities
7.43
Good breakfast options noted, but issues with Wi-Fi connectivity.
Value for Money
7.89
Decent pricing for the intended short stays.
Food and Beverage
7.44
Breakfast was generally well-received, but some items were reported cold.
Overall Experience
7.41
Mixed feelings balanced out by positive service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:33

Property Description

Heated Outdoor Pool and Hot Tub
Enjoy a relaxing stay at our hotel in Chula Vista, California, where you can unwind in our heated outdoor pool and hot tub. Perfect for rejuvenating after a long day of travel or exploring the nearby attractions.

Comfortable Accommodations with Free WiFi
Rest easy in our comfortably furnished guest rooms that come equipped with modern amenities including free WiFi. Stay connected with loved ones or catch up on work without any hassle during your stay.

Convenient On-Site Facilities
Take advantage of our on-site gym, business center, and launderette for a seamless stay. Whether you need to squeeze in a workout, handle business tasks, or do some laundry, we have you covered for a stress-free experience.

Book your stay at Best Western Chula Vista/Otay Valley Hotel now and experience the perfect blend of comfort and convenience during your visit.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.3
Based on 2131 reviews
Cleanliness: 5.94
Service: 7.91
Location: 7.95
Room Quality: 6.4
Amenities: 7.43
Value for Money: 7.89
Food and Beverage: 7.44
Overall Experience: 7.41
M
Monica • solo_traveller • us
5
Que mejoren la limpieza y los baños que los remodelen
Pros:

La atención

Cons:

Que le falta mejorar la limpieza y el olor a cigarro en los cuartos y los baños están muy feos

2026-09-19 • via Nuitee
M
Mariana • family_with_children • mx
8
2026-09-19 • via Nuitee
C
Cheney • solo_traveller • us
6
2026-09-17 • via Nuitee
C
Carlos J • extended_group • us
2
No other hotels were available, but will not stay at the best western again.
Pros:

The location

Cons:

There was cockroach in the room, we had to move the bed around to find it and get rid of it. There was only one towel in the room, the lobby was closed, and we checked in through side window.

2026-09-17 • via Nuitee
D
Davida • solo_traveller • us
10
2026-09-16 • via Nuitee
E
Elsa • couple • us
8
It serve its purpose. A little sleep and a hot shower.
Pros:

Conveniently located.

Cons:

It’s a little old. People in next room kept slamming the door.

2026-09-11 • via Nuitee
M
Mohammad • family_with_children • us
8
2026-09-11 • via Nuitee
R
Ricardo • solo_traveller • us
5
Pros:

La ubicación

Cons:

En 4 dias de estancia no limpiaron la habitación y se les comentó 2 veces

2026-09-10 • via Nuitee
M
Melanie • family_with_children • us
10
2026-09-08 • via Nuitee
R
Rivera • extended_group • us
10
2026-09-08 • via Nuitee
L
Lawrence • solo_traveller • us
10
Overall it was a pleasant stay that made me feel comfortable and welcomed at all times.
Pros:

The property is very well maintained, and has a lot of convenient features added to the room.

Cons:

One thing I didn’t like about the property was the size of the bathroom inside of the room. I believe the bathroom was a little too small for me and made me feel a little claustrophobic while using it.

2026-09-07 • via Nuitee
H
Huey Ling • couple • us
7
2026-09-06 • via Nuitee
D
Daniel • solo_traveller • us
6
2026-09-06 • via Nuitee
C
Carmen Lorena • family_with_children • mx
8
En espera del deposito
Pros:

Todo bien lo indispensable

Cons:

Todo muy bien, Solo que se hizo doble cargo de deposito, hable con el administrador y me dijo que tenía razón que me lo devolvían entre lunes o martes, ya es jueves y Noo e recibido el rembolso

2026-09-03 • via Nuitee
A
Adrián Alejandro • extended_group • mx
1
Don’t stay here
Pros:

Good location

Cons:

The A/C didn’t work. They said they would gave me back 50% of the reservation but when Booking contacted them they didn’t reply so I couldn’t get my money back.

2026-09-03 • via Nuitee
R
Rina • family_with_children • sv
7
Pros:

El desayuno bastante pobre, sin muchas opciones, especialmente de lacteos.

Cons:

La alfombra de la habitación no parecía haber sido limpiada en mucho tiempo.

2026-09-03 • via Nuitee
V
Viktoriia • extended_group • us
1
Never again
Pros:

Horrible staff and attitude to clients; we forget clothing and call 2 hours after check out. 2 days they tell call back to find mystery housekeeper and at the end we don’t have anything and you are very rude

Cons:

Nothing! It’s not that cheap than you think, never again

2026-09-01 • via Nuitee
O
Orihuela • solo_traveller • mx
10
Pros:

Que todo me quedaba cerca a mi entorno donde me renia qye desplazar.

Cons:

Igual y lo unico que como queda al lado de la pista siempre hay ruido, pero co el cansansio se me olvidaba

2026-08-28 • via Nuitee
J
Jorge • extended_group • us
1
Worst stay at a hotel
Pros:

To be honest there was really nothing that I liked from this hotel. For the price and the quality this hotel should be rated a 2 star at best. Service, rooms, breakfast, and cleanliness were probably the worst I've ever stayed at.

Cons:

There was nothing I liked it was dirty and full of bugs. It was loud at night because you can hear all the cars from the freeway and they only clean and offer you free towels every 3 days. I had to pull teeth to get fresh towels and was given an attitude and nasty looks for wanting fresh towels.

2026-08-28 • via Nuitee
V
viviana • extended_group • mx
4
Pros:

La ubicación

Cons:

El cuarto estaba sucio, el piso estaba demasiado sucio,

2026-08-27 • via Nuitee