Best Western Chula Vista/Otay Valley Hotel

Hotels
Best Western Plus
7.3 (2110 reviews)
4450 Main Street , Chula Vista , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Decent pricing
Nice breakfast options
Cons:
Dirty rooms
Slow Wi-Fi
Noise issues
Housekeeping needs improvement

Categories

Cleanliness
5.94
Several reviews mentioned dirty rooms and issues with housekeeping.
Service
7.91
Guests appreciated the friendly and helpful staff.
Location
7.95
Convenient location close to attractions like CBX.
Room Quality
6.4
Mixed reviews, with some rooms noted for cleanliness issues.
Amenities
7.43
Good breakfast options noted, but issues with Wi-Fi connectivity.
Value for Money
7.89
Decent pricing for the intended short stays.
Food and Beverage
7.44
Breakfast was generally well-received, but some items were reported cold.
Overall Experience
7.41
Mixed feelings balanced out by positive service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:33

Property Description

Heated Outdoor Pool and Hot Tub
Enjoy a relaxing stay at our hotel in Chula Vista, California, where you can unwind in our heated outdoor pool and hot tub. Perfect for rejuvenating after a long day of travel or exploring the nearby attractions.

Comfortable Accommodations with Free WiFi
Rest easy in our comfortably furnished guest rooms that come equipped with modern amenities including free WiFi. Stay connected with loved ones or catch up on work without any hassle during your stay.

Convenient On-Site Facilities
Take advantage of our on-site gym, business center, and launderette for a seamless stay. Whether you need to squeeze in a workout, handle business tasks, or do some laundry, we have you covered for a stress-free experience.

Book your stay at Best Western Chula Vista/Otay Valley Hotel now and experience the perfect blend of comfort and convenience during your visit.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.3
Based on 2110 reviews
Cleanliness: 5.94
Service: 7.91
Location: 7.95
Room Quality: 6.4
Amenities: 7.43
Value for Money: 7.89
Food and Beverage: 7.44
Overall Experience: 7.41
O
Orihuela solo_traveller mx
10
Pros:

Que todo me quedaba cerca a mi entorno donde me renia qye desplazar.

Cons:

Igual y lo unico que como queda al lado de la pista siempre hay ruido, pero co el cansansio se me olvidaba

2026-08-28 via Nuitee
J
Jorge extended_group us
1
Worst stay at a hotel
Pros:

To be honest there was really nothing that I liked from this hotel. For the price and the quality this hotel should be rated a 2 star at best. Service, rooms, breakfast, and cleanliness were probably the worst I've ever stayed at.

Cons:

There was nothing I liked it was dirty and full of bugs. It was loud at night because you can hear all the cars from the freeway and they only clean and offer you free towels every 3 days. I had to pull teeth to get fresh towels and was given an attitude and nasty looks for wanting fresh towels.

2026-08-28 via Nuitee
C
Cynthia couple us
8
2026-08-27 via Nuitee
V
viviana extended_group mx
4
Pros:

La ubicación

Cons:

El cuarto estaba sucio, el piso estaba demasiado sucio,

2026-08-27 via Nuitee
A
Angelica couple us
8
Pros:

Easy to check in and friendly staff.

Cons:

Had to switch rooms because the TV wasn’t working but it overall great stay.

2026-08-25 via Nuitee
D
Daniela couple mx
10
2026-08-25 via Nuitee
S
Stac. solo_traveller us
5
Pros:

Not much to say other than there was plenty of parking.

Cons:

Room was not fully stocked with towels. Considering the room was 2 queen side beds you'd think they would have supplied more than 1 large towel, a hand towel and wash cloth. Door frame in the restroom was rotting up about 3". Very little options for breakfast considering what all we were told was provided, location was right off the highway, but busy and relatively busy area so it was a hit or miss to get into.

2026-08-25 via Nuitee
D
Daniela family_with_children mx
10
2026-08-25 via Nuitee
E
Erick family_with_children us
3
One night stayed
Pros:

This property need a remodel. Everything is old.

Cons:

Nothing

2026-08-24 via Nuitee
Y
yongwei family_with_children cn
6
Pros:

离主干道近

Cons:

比较吵

2026-08-22 via Nuitee
T
Thomas couple us
5
Ok
Pros:

Convenient

Cons:

Road noise, noises of air conditioner, no comfortable chairs, key would of work repeatedly

2026-08-22 via Nuitee
J
Jasmine couple us
9
I liked the staff and environment.
Pros:

Nice environment.

Cons:

N/A

2026-08-21 via Nuitee
J
Josip couple us
8
Pros:

Limpio y buena ubicación

Cons:

El check in es las 4, es muy tarde y aparte nos entregaron el cuarto hasta las 5:30 pm

2026-08-21 via Nuitee
J
josie couple us
4
Pros:

Location

Cons:

No hot water in shower. Water stain on the chair.

2026-08-20 via Nuitee
I
Ivan solo_traveller mx
10
2026-08-20 via Nuitee
I
Ivan solo_traveller mx
10
Pros:

Personal muy bien trato, las instalaciones muy comodas

2026-08-20 via Nuitee
A
Aileen couple us
10
2026-08-20 via Nuitee
J
Jocelyn family_with_children us
10
I would come again
Pros:

Staff was very nice

Cons:

Pool was a bit dirty

2026-08-17 via Nuitee
M
Monroy family_with_children us
1
It was horrible
Pros:

Nothing I believe I got scabies going to the doctor today gonna get it confirmed today most likely

Cons:

Scabies

2026-08-16 via Nuitee
K
Kathleen couple us
9
2026-08-16 via Nuitee