Carte Hotel San Diego Downtown, Curio Collection By Hilton

Hotels
•
Hilton Hotels & Resorts
8.4 (368 reviews)
401 W Ash Street , San Diego , US
+1 619-546-9600

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location — walking distance to restaurants/waterfront/attractions
Clean and comfortable rooms with good furnishings
Friendly, accommodating front desk staff (named staff praised)
Complimentary late check-out mentioned
Nice views and quiet rooms
Good rooftop atmosphere for many guests
Close to airport and easy access
Cons:
Billing issues: destination fee overcharge and rates not honored/no customer service
Cleanliness problems in some areas: shower mold, dirty windows, nooks/crannies
Pool deck and jacuzzi problems (shallow pool, broken jacuzzi, depressing pool area)
Rooftop bar/cafe staff not pleasant for some guests
One report of being charged for included breakfast

Categories

Cleanliness
7.4
Mixed comments: many guests praised clean rooms and spotless rooms, but multiple reports of shower mold, dirty windows and nooks/crannies lowered the score.
Service
9.2
Generally very positive front-desk service (named staff praised, helpful upgrades and accommodating), though some incidents of poor follow-up on rate disputes and third-party billing issues were reported.
Location
9.6
Consistently excellent — walking distance to waterfront, restaurants, bars, attractions and close to the airport; repeatedly cited as the hotel's strongest attribute.
Room Quality
9.2
Rooms described as clean, comfortable and well furnished with good AC placement and nice views; occasional notes about shower condition but overall very positive.
Amenities
7.8
Mixed: attractive rooftop bar/atmosphere for some, but complaints about depressing pool deck, shallow pool, broken jacuzzi and dirty windows impacting the amenities experience.
Value for Money
7
Mixed-to-negative due to billing issues: reported overcharges (destination fee), not honoring booked rates and slow/no resolution from booking channels, though some guests mentioned good pricing.
Food and Beverage
7.8
Mixed feedback: rooftop bar experience praised by some but the bar/cafe staff were criticized by others; one complaint about being charged for included breakfast.
Overall Experience
9.2
Overall positive stays driven by location, comfortable rooms and friendly front desk; a few operational and cleanliness issues tempered otherwise strong experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Luxurious Amenities
Carte Hotel San Diego Downtown, Curio Collection By Hilton offers air-conditioned rooms, an outdoor swimming pool, free WiFi, and a fitness centre. Guests can also enjoy the sauna, hot tub, and sun terrace for ultimate relaxation.

Dining and Entertainment
Indulge in the hotel's restaurant or unwind in the shared lounge. With city views available in some rooms, guests can savor a memorable dining experience while taking in the sights.

Convenient Location
Situated in the heart of San Diego, this hotel provides easy access to popular attractions like the Maritime Museum and USS Midway Museum. The reception is ready to assist with area information, ensuring a seamless stay.

Book your stay at Carte Hotel San Diego Downtown, Curio Collection By Hilton for a luxurious and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Location

Guest Reviews

8.4
Based on 368 reviews
Cleanliness: 7.4
Service: 9.2
Location: 9.6
Room Quality: 9.2
Amenities: 7.8
Value for Money: 7
Food and Beverage: 7.8
Overall Experience: 9.2
S
SERHAN • couple • tr
9
Good location clean room
Pros:

Cleanliness and friendly staff

2026-10-31 • via Nuitee
A
Ardalan • solo_traveller • us
3
Good hotel if they didn't scam you with overcharge!
Pros:

The room was clean and comfortable. I appreciated the complimentary late check-out. The area is walkable with plenty of bars and restaurants around.

Cons:

DOUBLE CHECK YOUR INVOICE! The hotel charged me a destination fee upon checkout which I had already paid on booking.com; and they claimed they always charge the hotel guests the destination fee in person. It took me 3 weeks and multiple 40 minute calls to booking.com customer service to convince them this was already included in my booking.com payment, and I'm still waiting for the refund. I can only imagine how many guests missed this overcharge by not double checking their invoice.

2026-10-31 • via Nuitee
A
Alfred • solo_traveller • us
8
2026-10-22 • via Nuitee
K
Keyon • couple • us
10
Pros:

Location, cleanliness and restaurants

Cons:

Pool wasn’t deep enough

2026-10-21 • via Nuitee
S
Stefan • couple • at
7
Good hotel in great location for two nights.
Pros:

Room was great with nice furniture.
Positive was that the AC was integrated and air stream not towards the beds as in many other hotels!

Cons:

The cleanliness, especially of the shower, was rather dissappointing for this level of hotel as nooks and crannies have been black (mold?).

2026-10-13 • via Nuitee
E
einat • solo_traveller • il
9
2026-09-19 • via Nuitee
D
David • couple • us
8
2026-09-18 • via Nuitee
A
Alison • couple • us
4
Proximity to things to do is good, but the hotel itself is lackluster
Pros:

I liked the location.

Cons:

The pool deck was depressing, the windows were dirty, the bed was uncomfortable, the rooftop bar didn't have a very good vibe, the jacuzzi was broken the majority of our stay

2026-09-17 • via Nuitee
L
Lyn • solo_traveller • gb
10
Excellent hotel in Central location
Pros:

Location was excellent. Hotel clean and modern with good facilities and staff.

Cons:

Bed a little soft for our taste

2026-09-12 • via Nuitee
K
Klaudia • couple • hu
10
2026-09-12 • via Nuitee
J
John • solo_traveller • us
2
Cons:

Nice hotel, but they don’t honor the rates that are booked and offer zero customer service after.

2026-09-09 • via Nuitee
D
Duran • couple • cr
10
There’s always room for improvement 😎
Pros:

Location
Room
Stuff

Cons:

Dirty windows obstructed the view
Breakfast was included in the room rate but still got charged for it in the morning when having it.

2026-09-01 • via Nuitee
V
Vivian • couple • us
10
2026-08-21 • via Nuitee
B
Babatunde • solo_traveller • us
8
Pros:

Short

Cons:

The shower should be improved upon..

2026-08-11 • via Nuitee
K
Kellee • family_with_children • us
9
Just exactly what I needed, when I needed it, and where I needed to be.
Pros:

The location is great! Walking distance to the waterfront and great dining options.

Cons:

Everything was great.

2026-08-04 • via Nuitee
I
Imara • couple • us
10
Fun extended weekend stayed @ this amazing hotel and looking forward to another visit.
Pros:

The location. It was perfect, close to the airport and easy to get to.

Cons:

There was nothing we didn’t like.

2026-08-02 • via Nuitee
F
Faith • couple • us
8
Great area, great stay!
Pros:

Absolutely loved the hotel and the atmosphere and the location.

Cons:

Loved the front desk staff. They were extremely nice and friendly and made our stressful stay so much better. However, the rooftop bar and the cafe staff were not pleasant.

2026-07-20 • via Nuitee
L
Lorena • solo_traveller • mx
10
Pros:

Location

Cons:

Nothing

2026-07-14 • via Nuitee
C
Climber14370747094 • Solo travel
10
Great Vibe
Pros:

Victor at the front desk was very welcoming and accommodating. As a diamond member he made feel right at home and upgraded me as well, can't complain at all.

2026-07-10 • via Tripadvisor
4
49gerardoz • Family
10
Great place
Pros:

Rooms are clean and comfortable, not a single noise in the room, nice views, great Location, close to a lot of atteactions, nice pool & hut tub, and the the staff is really helpfull and kind definitely a good price.

2026-07-10 • via Tripadvisor