Grand Hotel Melbourne

Hotels
8.7 (1931 reviews)
33 Spencer Street , Melbourne , au

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Good amenities
Cons:
Cleanliness issues
Some noise from nearby train line

Categories

Cleanliness
8.16
Some comments noted issues with cleanliness, affecting overall perception.
Service
9.13
Numerous reviews highlighted the staff's friendliness and hospitality.
Location
9.17
The location was frequently praised as convenient and accessible.
Room Quality
8.62
Rooms were described as spacious and comfortable with few complaints.
Amenities
8.65
Facilities like the pool and sauna received positive remarks.
Value for Money
8.61
Guests felt they received good value based on their experiences.
Food and Beverage
8.66
No specific mentions, defaulting to standard quality for this hotel tier.
Overall Experience
8.63
Overall positive sentiments indicate a satisfying stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:41

Property Description

Historic Icon in Melbourne CBD
Grand Hotel Melbourne, located at 33 Spencer Street, is a historic icon beautifully restored to its 19th-century origins. With fully self-contained apartments featuring modern kitchens, guests can enjoy the charm of wrought iron railings and Victorian-era windows.

Luxurious Amenities
Guests can relax in the indoor heated pool and spa pool, work out in the fitness centre with a sauna, or unwind in the small library. The hotel also offers 400 MB of free WiFi per day, ensuring guests stay connected throughout their stay.

Culinary Delights at Gaylord Restaurant
Indulge in Tandoori cuisine at Gaylord Restaurant, known for its extensive menu featuring specialties from Northern India. Whether enjoying traditional dishes or modern international classics, guests are sure to have a memorable dining experience.

Book your stay at Grand Hotel Melbourne for a perfect blend of history, luxury, and culinary delights.

Important information:

Please note that there is a 1.6% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 2.7% charge when you pay with a American Express credit card.
Please note that there is a 3.2% charge when you pay with a Diners Club credit card.

Please note housekeeping service is not included on Sundays or Public Holidays.

Please note that construction work is going on nearby [from 30/06 to 10/07] and some rooms may be affected by noise.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 17 years old stay for AUD 55 per person per night when using an existing bed.
    People no matter the age stay for AUD 55 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 35 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 1931 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 8.63
C
Carmel Patricia solo_traveller au
7
Pros:

Staff and location and that old world vibe

Cons:

My room was very noisy I expected some but it kept me awake Ear plugs on and I managed ! Also was told I was upgraded but I had stairs to the bedroom which was difficult for me maybe discuss that with patrons before sending them to the room I was a bit disappointed ☹️

2026-07-25 via Nuitee
R
Rohana couple au
9
2026-07-23 via Nuitee
M
Marc couple au
8
Very happy overall
Pros:

Large rooms, albeit a little dated. Location and friendliness of staff excellent.

Cons:

Little bit dated

2026-07-23 via Nuitee
A
andrew couple au
10
2026-07-22 via Nuitee
J
Jamie couple au
10
2026-07-22 via Nuitee
L
leisure solo_traveller au
8
Pros:

Great location, walking distance to Southbank,City,Marvel Stadium,Arts Centre,Aquarium,Victoria Market.
Gym and Pool facilities. Parking available.

Cons:

Bathroom area a bit tired but clean and spacious.

2026-07-19 via Nuitee
K
Kim couple au
8
2026-07-17 via Nuitee
S
Sharon couple au
10
Pros:

Great position. Staff were excellent, very obliging, helpful and most of all very friendly

Cons:

Hotel does not have breakfast

2026-07-17 via Nuitee
C
Carlene couple au
8
Wish we’d stayed longer!
Pros:

Location is perfect for Southern Cross station and a lovely card and chocolate on arrival was very thoughtful .

2026-07-14 via Nuitee
B
Becky couple au
5
Pros:

The building is beautiful and in a fantastic location. We were on the top floor and it was very quiet.

Cons:

The pictures of the room I selected showed a bath but when I asked our room did not have a bath. The receptionist was lovely and moved us to a room with a bath however there was hair in the bath and water splashes as well as dirty black marks on the bath room mirror. The staircase had not been vacuumed and the blinds had dirty marks on them. I had stayed there many years ago and loved it but unfortunately this time it felt old and dirty.

2026-07-13 via Nuitee
A
Angie solo_traveller au
10
2026-07-13 via Nuitee
T
Terry Symes solo_traveller au
9
Go Pies
Pros:

Nice big room and a great bed

2026-07-12 via Nuitee
N
Nicole couple au
10
Staff were professional, but friendly. An exceptional experience. Thankyou ☺️☺️
Pros:

A stunning historical building

Cons:

Nil

2026-07-12 via Nuitee
G
Greg couple au
8
2026-07-12 via Nuitee
V
Vines solo_traveller au
10
Wonderful stay
Pros:

Denis is a wonderful host and the hotel is extremely comfortable and in a great location

Cons:

N/a

2026-07-11 via Nuitee
S
SOOJEONG couple kr
9
Nestled in the gorgeous historical building, equipped with the necessities we enjoyed our two nights
Pros:

The location was fabulous next to the Southern cross station main transport hub and Woolworths Metro for groceries. The place was well equipped with all the basic amenities, and a plenty of space with our upgrade to 1 bedroom. The gem was also a friendly lady at the reception super welcoming & hot jacuzzi after a long city walk!

Cons:

Cleaning could have been better!

2026-07-11 via Nuitee
S
Simon family_with_children au
10
2026-07-10 via Nuitee
J
Jonathon solo_traveller au
7
2026-07-07 via Nuitee
A
Amanda couple au
10
Throughly enjoyed our stay here, the customer service is the fantastic and will be the reason we stay here again
Pros:

The location is fantastic, the room was lovely with plenty of space and the blackout blinds were a blessing after a long trip. Their customer service was brilliant.

2026-07-07 via Nuitee
R
Robert couple nz
7
Comfortable well located and reasonable tariff.
Pros:

Tired but comfortable and affordable accommodation. Great staff and location.

Cons:

Overdue for rennovation, but happy with building as is at the price.

2026-07-06 via Nuitee