Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and comfortable rooms
Good amenities
Cons:
High additional charges
Issues with cleanliness of shared spaces
Service delays

Categories

Cleanliness
8.28
Some reviews mentioned issues with the cleanliness of communal areas and overall service.
Service
9.25
Generally positive sentiments towards friendly and helpful staff, though some negative experiences reported.
Location
9.29
Multiple reviews praised the hotel's great location near key attractions.
Room Quality
8.74
Reviews praised the spaciousness and comfort of the rooms with some minor complaints.
Amenities
8.27
The pool and sauna were highlighted positively; however, some complained about additional charges.
Value for Money
8.73
Mixed sentiments with some entertainment at a cost; the breakfast value was highlighted positively.
Food and Beverage
8.78
The breakfast received positive mentions, but included meal options could be improved.
Overall Experience
9.05
A majority of reviews reflected a very positive overall experience with a few noted exceptions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:22

Property Description

Luxurious Accommodations

Experience modernly furnished rooms with stunning city or lake views, equipped with all the amenities you need for a comfortable stay - from a flat-screen TV to complimentary bathrobes.

Relaxation and Wellness

Indulge in spa services, take a dip in the indoor pool, or unwind with a massage at our full-service spa. Stay active at the 24-hour fitness centre to keep up with your routine during your stay.

Gourmet Dining Experience

Savor delicious meals made from local produce at Azure restaurant, offering seasonal menus for breakfast, lunch, and dinner. Enjoy the convenience of 24-hour room service for a meal anytime during your stay.

Book now to elevate your Toronto experience at InterContinental Toronto Centre, just steps away from major attractions like the CN Tower and the Harbourfront Centre.

Important information:

When booking 3 rooms or more, different policies and additional supplements may apply.

Breakfast packages include breakfast for the number of adults listed on the Reservation. Breakfast is not included for children over the age of 5 years.

Pool, Sauna, and Hot Tub Hours: Open daily from 6:00 AM - 10:00 PM.
Adults Only: Daily from 7:00 AM – 8:00 AM and 9:00 PM – 10:00 PM.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 2160 reviews
Cleanliness: 8.28
Service: 9.25
Location: 9.29
Room Quality: 8.74
Amenities: 8.27
Value for Money: 8.73
Food and Beverage: 8.78
Overall Experience: 9.05
J
Jackie • extended_group • us
7
2026-08-22 • via Nuitee
D
Daniela • couple • de
8
Gute Zimmer, tolle Betten, aber der Lobby Bereich /Restaurant hat uns nicht überzeugt.
Pros:

Die Lage

Cons:

Es war überall (Gänge, Bar) wegen der AC viel zu so kalt. Das Restaurant war deshalb ungemütlich.

Am Bett gibt es nur auf einer Seite Lademöglichkeiten für devices.

2026-08-21 • via Nuitee
J
JACKIE • couple • au
10
2026-08-21 • via Nuitee
A
Ariane • family_with_children • tt
8
2026-08-20 • via Nuitee
K
Kelly • couple • ca
10
2026-08-20 • via Nuitee
R
Robert • couple • us
10
This hotel spoiled us for others!
Pros:

The hotel is beautiful and the staff is top notch. David at check in took great care of us and gave us the upgrade of a lifetime.
Peter in the bar gave us so many great tips for the town and we did every one of them!

Cons:

Nothing

2026-08-19 • via Nuitee
A
Audrey-Anne • couple • ca
10
2026-08-18 • via Nuitee
M
Mark • solo_traveller • ca
8
2026-08-17 • via Nuitee
M
Michele • solo_traveller • ca
8
It was a lovely stay without any difficulties.
Pros:

It was very close to the Rogers Center and many restaurants.

Cons:

Nothing we didn’t like

2026-08-17 • via Nuitee
J
Julie • family_with_children • ca
9
Pros:

Tres propre, le lit tres confortable, bel emplacement

Cons:

Lors de notre arrivée, l'employé nous a offre de passer en classe supérieur. Nous lui avons demandé si c'était un extra et ll'employé nous a dit je l'espere (i wish). Nous pensons qu'il s'agissait d'un surclassement, mais non nous avons eu une facture de 75$ + frais = 118 pour le surclassement. L'employer nous a jamais expliquer tout ca et les prix. Nous aavons eu l'impression de nous avoir fait avoir.

2026-08-17 • via Nuitee
A
Alessandro • couple • ca
10
2026-08-16 • via Nuitee
C
Catherine • family_with_children • ca
10
The hotel is fabulous; great location and ambiance. The staff are excellent and so accommodating!.
Pros:

Location was great. Restaurant was lovely. We had lunch and supper. Sean, our server, was excellent. The Front Desk staff, Eleanor, and another colleague were outstanding. They were so good with the kids. Overall, a wonderful stay!

Cons:

Nil

2026-08-15 • via Nuitee
C
Chris • extended_group • ie
9
2026-08-15 • via Nuitee
K
Kieron • family_with_children • gb
1
2026-08-14 • via Nuitee
E
Ebru Tuba • extended_group • tr
10
Keyifli ve konforlu bir konaklamaydı
Pros:

Konum ve güler yüzlü personel

Cons:

Beğenmediğim bir şey olmadı

2026-08-14 • via Nuitee
9
96faithg • Family
10
Great experience!
Pros:

David checked us into the hotel and made our children feel extremely welcomed! He gave them each a stuffed animal and talked them through the fancy water available in the lobby (he even laughed politely when my son told him it was weird). He was so friendly and such a welcoming presence to have at the check in counter. The rest of our stay was lovely as well. The room was clean and well stocked with things we could need! Highly recommend.

2026-08-13 • via Tripadvisor
G
Govindhar • family_with_children • gb
10
2026-08-13 • via Nuitee
D
Delameillieure • solo_traveller • be
8
2026-08-13 • via Nuitee
S
Sumesh • couple • ca
9
2026-08-13 • via Nuitee
J
joannax423 • Business • Toronto, Ontario
6
Reservation got changed before I confirmed with me
Pros:

I m writing to share my feedback regarding my current stay at this property. While I appreciated the excellent location and the overall cleanliness of my room, I experienced a series of service breakdowns that do not align with the standards of a high-end brand.My primary concern is a lack of communication regarding my reservation. Upon arriving at my room, I discovered that my booked King room had been switched to a room with two double beds. This change was made without consulting me in advance, and it was not mentioned by the front desk staff during check-in.When I sought clarification at 8:00 AM the following morning, the front desk agent could not explain the change and assured me a manager would contact me later that day. Unfortunately, I received no updates. When I followed up at 7:00 PM—after waiting 12 hours—the evening agent asked if I had requested the change. Eventually, I was told the swap likely happened because the hotel ran out of King rooms. While I understand that inventory challenges occur, handling this without prior notice or transparency at check-in is highly unprofessional.Furthermore, when I explained that moving to a King room at 7:00 PM was pointless since I was departing early the next morning, I was told a manager would follow up with me again the next day. When I noted that I was checking out at 6:30 AM, the agent mentioned that a manager is on duty 24 hours a day. This raises an troubling question: if a manager is always available, why was my request ignored for 12 hours, forcing me to wait overnight for a simple explanation?I am not writing this to ask for a discount or compensation. I am simply looking for an explanation as to why this happened, why the follow-up was entirely neglected, and whether this unannounced modification of reservations is a standard practice at your property.Additionally, as a minor point regarding attention to detail, I noticed that the mug used to serve me at the food and beverage outlet was not properly cleaned. Not a big deal, guests rightfully expect flawless execution when staying at a premium hotel.I look forward to hear the reply tomorrow morning. Hope before I am heading out on the flight

2026-08-12 • via Tripadvisor