Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Central downtown location with CN Tower views
Spacious, clean rooms with good toiletries
Excellent breakfast buffet (many choices)
Friendly and professional staff (multiple named staff praised)
Great spa, pools and sauna—good for families
Easy access to transit to Pearson (UP train)
Cons:
Slow or problematic check-in experiences reported
Isolated hygiene concern at reception (document handling)
Breakfast service issues (bill presented during meal; limited self-serve drinks)
Missing in-room fridge/microwave in some rooms
Parking is relatively expensive and payment not handled directly at hotel
Booking/platform communication issues (spa discount not applied)

Categories

Cleanliness
9
Generally reported as very clean—rooms described as exceptionally clean and one review explicitly states 'نظافة المكان جيده'—though one guest noted an unhygienic incident at reception which slightly tempered confidence.
Service
7.6
Mixed: many guests praised friendly, professional staff (named staff praised at breakfast and reception), but there are recurring service issues (slow check-in, a receptionist hygiene concern, breakfast billing served during the meal, and booking/spa communication problems) that lower the score.
Location
9.5
Strongly positive: central downtown location, within walking distance to major attractions (CN Tower), great city views and easy transit link to Pearson via UP train—frequently cited as a major plus.
Room Quality
9
Rooms frequently described as spacious with good toiletries and excellent views (high-floor city/CN Tower views). A few guests noted missing in-room fridge/microwave as a minor drawback.
Amenities
8.5
Spa, pools and sauna received strong praise and facilities described as great, especially for families; some limitations noted (no self-serve drinks at breakfast table, missing in-room fridge/microwave).
Value for Money
8
Generally positive value perception but reduced by specific concerns: relatively expensive parking that cannot be paid directly at the hotel and issues redeeming advertised spa discounts / booking-platform communication leading to unexpected charges.
Food and Beverage
9
Breakfast buffet frequently described as excellent with many choices and staff at breakfast praised for hospitality and omelets; some guests felt breakfast service routines (billing during meal, limited self-serve options) could be more relaxed.
Overall Experience
9
Overall very positive stays: many guests would recommend and return, enjoyed family-friendly amenities, views and location. Overall experience is strong but slightly tempered by check-in/service hiccups and communication issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Luxurious Accommodations

Experience modernly furnished rooms with stunning city or lake views, equipped with all the amenities you need for a comfortable stay - from a flat-screen TV to complimentary bathrobes.

Relaxation and Wellness

Indulge in spa services, take a dip in the indoor pool, or unwind with a massage at our full-service spa. Stay active at the 24-hour fitness centre to keep up with your routine during your stay.

Gourmet Dining Experience

Savor delicious meals made from local produce at Azure restaurant, offering seasonal menus for breakfast, lunch, and dinner. Enjoy the convenience of 24-hour room service for a meal anytime during your stay.

Book now to elevate your Toronto experience at InterContinental Toronto Centre, just steps away from major attractions like the CN Tower and the Harbourfront Centre.

Important information:

When booking 3 rooms or more, different policies and additional supplements may apply.

Breakfast packages include breakfast for the number of adults listed on the Reservation. Breakfast is not included for children over the age of 5 years.

Pool, Sauna, and Hot Tub Hours: Open daily from 6:00 AM - 10:00 PM.
Adults Only: Daily from 7:00 AM – 8:00 AM and 9:00 PM – 10:00 PM.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 1975 reviews
Cleanliness: 9
Service: 7.6
Location: 9.5
Room Quality: 9
Amenities: 8.5
Value for Money: 8
Food and Beverage: 9
Overall Experience: 9
M
Malika • couple • us
10
2026-11-05 • via Nuitee
H
Hicham • family_with_children • ma
9
Great location...friendly staff!
Pros:

The location is perfect right in the heart of Toronto, making it super easy to walk to many places. Plus, the soundproofing in the hotel room was excellent.

Cons:

There was a misunderstanding regarding car parking that wasn't mentioned during check-in, but fortunately, the manager, Mr. Aisling, was kind enough to resolve the issue in a very professional manner.

2026-11-04 • via Nuitee
C
Conchi • extended_group • es
9
2026-11-04 • via Nuitee
T
Tamil Selvan • solo_traveller • ca
10
Pros:

Fantastic location right in the heart of downtown Toronto! The room was spacious, spotless, and very comfortable. The staff were exceptionally friendly and welcoming. The buffet breakfast was outstanding, offering a wide variety of delicious options. Overall, a wonderful stay!

Cons:

No complaints as such

2026-11-02 • via Nuitee
V
Vodina • family_with_children • ca
9
Pros:

Very comfortable and clean. I needed make my baby's food and they provided a microwave in my room.

2026-11-01 • via Nuitee
K
Kelly • couple • ca
10
2026-10-31 • via Nuitee
A
Alexander • solo_traveller • sg
8
Pros:

Great facilities and services

Cons:

Nothing but check in was a bit slow

2026-10-30 • via Nuitee
H
Hannah • couple • us
9
2026-10-30 • via Nuitee
S
Sandrine • couple • br
10
2026-10-27 • via Nuitee
D
Diana • family_with_children • ch
7
Good overall for convenient location and nice room
Pros:

Good location, I asked for a high floor city view and received it, the room was great (size, toiletries, view). 3 min walk to the UP train leading to the Pearson airport in less than 30 min. The breakfast buffet was fine but nothing amazing.

Cons:

I was expecting more professionalism for this type of hotel. The man at the reception was nice and pro, but I think he used his tongue on his fingers to turn the documents pages which I didn't find hygenic.
I was given the breakfast bill halfway during my breakfast which I didn't find very relaxing and pro, while I just wanted to enjoy some quiet and peaceful morning moment without thinking of paying. We could not get any drink ourselves, it had to be served by the staff inckuding simple coffee, hot water, water.... I wished we could have at least water available to all on the table or from the buffet at least. UberEats was great for my second breakfast.
Also I wanted to secure a spa appointment in advance for my stay and booked it beforehand. However only when reaching the hotel, I came to know that I was eligible for a spa discount which I could not redeem since I had booked the hotel spa independently of the room. I wished I knew this earlier or could find a solution for this even if this was mentioned in the written conditions for the room. In other hotels, I could find an in-between arrangement for this type of inconvenience.

2026-10-27 • via Nuitee
A
Anne-Sophie • family_with_children • ca
10
Excellent choix et à distance de marche de la CN Tower
Pros:

Nous avons séjourné à l’hôtel pour l’anniversaire de notre fille et tout était parfait.
24 ieme étage avec une magnifique vue
Notre fille a eu un petit gâteau pour son anniversaire qui nous attendait dans la chambre ainsi qu’une petite peluche.
Le petit déjeuné buffet est vraiment excellent avec énormément de choix
La chambre avec 2 lits double était très spacieuse.

2026-10-26 • via Nuitee
P
Patricia • couple • ca
10
2026-10-23 • via Nuitee
N
Nayla • couple • us
8
2026-10-23 • via Nuitee
C
Christina • couple • au
9
Close to everything
Pros:

Location is amazing. Great views for international travellers.

Cons:

Nothing

2026-10-20 • via Nuitee
C
Cymone • extended_group • us
10
2026-10-20 • via Nuitee
C
Colleen • couple • ca
10
2026-10-19 • via Nuitee
T
Thoria • couple • sa
8
Pros:

نظافة المكان جيده

2026-10-19 • via Nuitee
R
Raffaella • couple • ca
1
2026-10-19 • via Nuitee
S
Santo • solo_traveller • us
10
2026-10-18 • via Nuitee
D
Danilo • family_with_children • ca
9
Amazing stay with family with kids!
Pros:

The hotel is in the heart of downtown, easy access to most places by walking distance. SPA amenities were great! Kids enjoyed swimming pools, I even tried out the sauna, it was great.
All staff were very friendly and professional.
They put us in room with an amazing view from the CN tower.

Cons:

I didn’t like the wasn’t fridge/microwave in the room.

2026-10-18 • via Nuitee