Hotel La Luna

Hotels
8.6 (132 reviews)
Calzada de Tlalpan, 4383. Colonia San Lorenzo Huipulco , Mexico City , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Clean facilities
Cons:
Poor customer service
Limited amenities
Issues with internet speed

Categories

Cleanliness
8.6
Clean and well-maintained, although some reviewers noted issues with cleanliness items like dust or strong scents.
Service
8.1
Mixed feelings about service; some staff described as unfriendly while cleaning staff received praise.
Location
9.6
Conveniently located near transport and food options, highly praised by multiple reviewers.
Room Quality
9.1
Rooms generally comfortable, although some mentioned odors and issues with the elevator.
Amenities
8.1
Basic amenities with some complaints about lack of a restaurant and internet speed.
Value for Money
9.1
Generally considered a good value, but some felt the price was high given the service and amenities.
Food and Beverage
7.6
Limited food options noted, with no restaurant on site and no included breakfast.
Overall Experience
8.6
Overall satisfaction is moderate to high, with specific areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:17

Property Description

City Views and Convenient Location
Hotel La Luna in Mexico City offers stunning views of the city and is conveniently located near popular attractions such as Museo del Tiempo Tlalpan and Frida Kahlo House Museum.

Comfortable Accommodation and Excellent Services
The guest rooms at Hotel La Luna are designed for comfort, featuring a seating area, flat-screen TV, and a private bathroom with free toiletries. The hotel also provides 24-hour front desk assistance, shuttle service, and free WiFi throughout the property.

Easy Access to Key Landmarks
With Zocalo Square and The Angel of Independence within a short distance, Hotel La Luna is the perfect choice for travelers looking to explore the vibrant city of Mexico. Book your stay now and experience the best of Mexico City at Hotel La Luna.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MEX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 132 reviews
Cleanliness: 8.6
Service: 8.1
Location: 9.6
Room Quality: 9.1
Amenities: 8.1
Value for Money: 9.1
Food and Beverage: 7.6
Overall Experience: 8.6
F
Francisco • solo_traveller • mx
8
Pros:

Ubicación y atención

Cons:

No tuve tiempo de conocerlo bien

2026-07-08 • via Nuitee
R
Rubén Alejandro • family_with_children • mx
9
2026-07-06 • via Nuitee
K
Karla Belén • solo_traveller • mx
8
Buena estancia
Pros:

Ubicación y limpieza

Cons:

No respetaron el precio de la reserva por booking, me cobraron el costo normal de la habitación.
Te piden la llave del cuarto al salir del hotel para que la dejes en recepción y la recojas al regresar.

2026-06-29 • via Nuitee
M
Mauricio • solo_traveller • mx
10
2026-06-10 • via Nuitee
C
Carolina • family_with_children • mx
9
LIMPIO, COMODO, MUY BIEN UBICADO.
Pros:

ME HUBIERA GUSTADO MAS OPCIONES DE MENU A LA HABITACION, SOLO HABIA COMIDA RAPIDA

2026-06-10 • via Nuitee
I
Itzel • solo_traveller • mx
10
2026-06-07 • via Nuitee
M
Mónica • solo_traveller • mx
9
2026-05-30 • via Nuitee
V
Verónica Sánchez • solo_traveller • mx
10
2026-05-29 • via Nuitee
C
Cortes • extended_group • mx
5
Buena. Aunque el trato personal puede mejorar
Pros:

Muy lindo hotel con servicios completos

Cons:

La recepcionista fue muy grosera y sin tacto al atender clientela

2026-05-27 • via Nuitee
J
Jacabel • solo_traveller • jm
7
2026-05-26 • via Nuitee
I
Irlanda Yael • family_with_children • mx
10
súper unicación
Pros:

la ubicación, es extraordinaria hay bancos, oxxo, famosa pozolería, cafeterías, transporte

Cons:

en realidad tiene una buena relación calidad-precio, nos fue muy funcional

2026-05-20 • via Nuitee
D
duran • solo_traveller • mx
10
Pros:

La habitación muy limpia y fresca

2026-05-20 • via Nuitee
M
Manuel Padilla Martínez • solo_traveller • mx
8
Pros:

Cercanía con el Estadio Azteca y las habitaciones son buenas.

Cons:

La recepción o lobby es bastante fea y creo que ayudaría un poquito el mejorar la atención al cliente en recepción.

2026-05-20 • via Nuitee
C
Cindy Geraldine • family_with_children • mx
10
2026-05-19 • via Nuitee
C
Calva • solo_traveller • mx
9
Pros:

La habitación es cómoda

Cons:

Hicimos una petición de una cuna que ofrecen gratis en la habitación, pero no la pusieron

2026-05-16 • via Nuitee
H
Hugo Alberto • solo_traveller • mx
8
2026-05-07 • via Nuitee
M
María cecilia • solo_traveller • mx
10
2026-05-06 • via Nuitee
M
Mónica • solo_traveller • mx
9
2026-05-05 • via Nuitee
E
Edwin Kevin • solo_traveller • mx
9
Pros:

Que estaba cómodo y limpio.

Cons:

Quizás si hubiera estado mas iluminada y un poco mas amplia la habitación.

Y que sean mas disciplinados y responsables en la emision de factura. Batalle mucho en obtener la mía. El personal no resuelve tan pronto ni tan efectivamente como deberían.

2026-05-05 • via Nuitee
E
ENRIQUEZ UTRERA • solo_traveller • mx
10
2026-05-02 • via Nuitee