Comfort Inn & Suites Harrisburg - Hershey West

Hotels
•
Comfort Suites
7.9 (618 reviews)
1001 Briarsdale Road , Harrisburg , US
+1 717-558-8535

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Convenient location near hospital, interstate, shops and restaurants
Several mentions of friendly staff
Some rooms described as very clean with comfortable beds
Free breakfast available and described as good/okay by multiple guests
Close proximity to local attractions and essential services
Cons:
Repeated reports of elevator being out of order
Multiple issues with pool (small and/or dirty) and broken ice/beverage machines
Several serious cleanliness complaints (soiled bedding, mold/mildew, hairs)
Instances of rude or unhelpful front desk staff and poor management response
Room problems: dingy/outdated rooms, shower/drain backups, door hardware issues
Booking/refund problems with third-party reservations

Categories

Cleanliness
6.8
Mixed reports: several guests praised cleanliness (clean carpet, comfortable bed) but multiple serious complaints (pubic hairs in shower, mold/mildew on ceiling, filthy comforters, dingy rooms) pull this below average.
Service
8
Mixed but generally positive: many reviewers called staff friendly and helpful, though there are notable severe complaints about rudeness and poor handling of issues by specific front desk staff and management.
Location
9.7
Consistently praised: close to hospital, interstate, shops and restaurants; many guests highlighted the convenient, central location.
Room Quality
7
Below-average in places: reports of outdated or dingy rooms, missing door hardware, shower drain/backups and bedding issues, though some rooms were described as comfortable.
Amenities
7.5
Mixed functionality: common issues reported (elevator frequently out of order, small/dirty pool, ice and beverage machines not working) but basic amenities exist and work for some guests.
Value for Money
8.3
Generally seen as reasonable due to location and occasional good experiences (comfortable beds, decent breakfast), though booking/refund problems and cleanliness issues reduce perceived value for some guests.
Food and Beverage
8
Mixed but generally acceptable: free breakfast described as 'very good' or 'okay' by several guests, while a few noted it was meager or cold.
Overall Experience
7.9
Highly variable: some guests would stay again and praised cleanliness and location, while others reported severe cleanliness, service and amenity failures. The aggregated experience averages to the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Convenient Location Near Attractions
Located just 3.8 km from the National Civil War Museum and a short drive from Hersheys Chocolate World and Hersheypark, Comfort Inn & Suites Harrisburg - Hershey West offers a prime location for exploring Harrisburg's top attractions.

Modern Amenities for a Comfortable Stay
Guests can enjoy a seasonal outdoor swimming pool, a fitness centre, and a shared lounge during their stay. The hotel also provides a business centre, vending machines with snacks and drinks, and free WiFi throughout the property for added convenience.

Exceptional Service and Facilities
With a 24-hour front desk, an ATM, and a non-smoking environment, Comfort Inn & Suites Harrisburg - Hershey West ensures a pleasant and hassle-free experience for all guests.

Ready to experience comfort and convenience in Harrisburg? Book your stay now at Comfort Inn & Suites Harrisburg - Hershey West.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDT

Location

Guest Reviews

7.9
Based on 618 reviews
Cleanliness: 6.8
Service: 8
Location: 9.7
Room Quality: 7
Amenities: 7.5
Value for Money: 8.3
Food and Beverage: 8
Overall Experience: 7.9
A
Amanda • couple • us
1
2026-10-25 • via Nuitee
J
James • solo_traveller • us
10
2026-10-22 • via Nuitee
E
Essam • solo_traveller • sa
9
I will stay again
Pros:

Very clean, very comfortable bed, clean carpet, excellent shower

Cons:

Need to fix elevator

2026-10-22 • via Nuitee
H
Hudnall • family_with_children • us
8
2026-10-18 • via Nuitee
T
trumone • family_with_children • us
1
2026-10-17 • via Nuitee
T
Thais • family_with_children • us
9
2026-10-12 • via Nuitee
E
Enrique • solo_traveller • ca
2
ne reviendra pas
Pros:

tres maigre petit dejeuner

Cons:

tout

2026-10-08 • via Nuitee
S
Santiago • extended_group • us
10
great hotel experience, comfortable.
Pros:

clean, good area and staff were friendly

Cons:

small parking lot

2026-10-07 • via Nuitee
D
D’Andrae • family_with_children • us
5
Pros:

Staff was friendly

Cons:

I paid for two nights but stayed only one. We checked out before the checkout time the next day and I could not receive my refund because the way the rooms were booked (third party). I reached out to the third party, as I was directed by the staff at the hotel, to get answers and my refund back but they never responded. I understand the third party rule (possibly not getting your money back at times), but not responding and you’re a business is not professional at all.

2026-09-14 • via Nuitee
G
Gwenith • couple • us
4
Wont stay again
Pros:

The location

Cons:

The elevator was broke for a day. The pool is small and also the ice machine was broke my whole stay

2026-09-11 • via Nuitee
R
Robert • solo_traveller • us
10
Pros:

It was close to hospital. We need w beds an he had one room left . Thanks for coming in clutch

2026-09-11 • via Nuitee
N
Nandakishore • family_with_children • us
10
2026-09-10 • via Nuitee
C
crystal • solo_traveller • us
10
Pros:

The place was nice and a good location.

Cons:

Would like the pool to be bigger

2026-09-05 • via Nuitee
M
Mary • family_with_children • us
1
Horrible and I would not recommend this location to anyone.
Pros:

NOTHING. If I could give a zero rating I would. It was terrible. I requested adjoining rooms and even called prior to my arrival to confirm and the front desk verified they had adjoining rooms but when I arrived they did not even have the option to have adjoining rooms. The front desk person Jay Patel should be fired for his terrible attitude and rudeness. He left the front desk empty for 10 minutes and then showed up with a nasty attitude. He flipped an invoice in my direction because I asked to have a first floor room since the elevator was broken and I should not be doing stairs. He was terrible. Our one room had pubic hairs stuck to the shower wall with mold or mildew on the shower ceiling. The comforter was filthy and all of us who used the pillows were congested and coughing the next day. I spoke to others guests and they said they were congested too. The 2nd room I had the door hinge was missing a screw and the metal piece was bent. He saw nothing wrong with the fact the door did not latch everytime it was shut. The room phone had no dial tone. He came to the room to see the issues and acted annoyed. He told me loudly in the lobby when our conversation got heated that I could just leave. Problem is I was traveling by myself with 5 female teenagers and was out of town with no where to go. I spoke to the GM the next morning he also was not concerned about my complaints of the dirty stuff and argued that the pillows and comforters were clean. Comfort Inn Corporate office should visit the location to see the issues firsthand. It was horrible.

Cons:

See above.

2026-08-24 • via Nuitee
S
Santiago • family_with_children • us
4
Fast
Pros:

The property was in a great location close to everything but the elevator wasn’t working, the pool was dirty, the ice machine wasn’t working, and the front desk people were rude…

Cons:

The property was in a great location close to everything but the elevator wasn’t working, the pool was dirty, the ice machine wasn’t working, and the front desk people were rude…

2026-08-24 • via Nuitee
J
Jaime • solo_traveller • us
8
Pros:

Very friendly.. neat and clean

Cons:

Breakfast was cold

2026-08-20 • via Nuitee
L
Leah • solo_traveller • us
3
Horrible! Do not recommend!
Pros:

Close proximity to the interstate.

Cons:

Rooms need to be updated. The shower drain was backed up. The day I checked in , the elevator was out of order. I was assigned a room in the basement. Neither the ice machine or beverage machine on that floor worked. Room was dingy. Will never stay there again!

2026-08-20 • via Nuitee
J
Jaime • solo_traveller • us
7
Pros:

Quiet, let us chose which floor we wanted to stay on.

Cons:

Everything was fine

2026-08-17 • via Nuitee
C
Caldwell • solo_traveller • us
4
Pros:

The free breakfast was okay. There were stores and restaurants nearby.

Cons:

The small pool outside.

2026-08-15 • via Nuitee
R
Rubino • family_with_children • us
10
Enjoyed the hotel as well as the surrounding areas. Would really to others .
Pros:

The breakfast was very good

Cons:

Nothing it was great

2026-08-15 • via Nuitee