NH Ciudad de Santiago

Hotels
•
NH Hotels
8.6 (3104 reviews)
Condell, 40 , Santiago , cl

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Friendly staff
Cons:
Inconsistent service
Cleanliness issues
Mixed reviews on breakfast

Categories

Cleanliness
8.4
Several reviews mentioned cleanliness issues, particularly in the bathroom.
Service
8.87
General sentiment was positive, though some staff interactions were negative.
Location
9.1
Multiple reviewers highlighted the excellent location of the hotel.
Room Quality
8.55
Reviewers noted comfortable rooms and large spaces.
Amenities
8.49
Amenities were generally well-received, though variations in availability were mentioned.
Value for Money
8.54
Overall good perception of value, with some remarks on specific service aspects.
Food and Beverage
8.19
Breakfast received mixed reviews, noted as generous yet improvable.
Overall Experience
8.66
Most guests left satisfied despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:18

Property Description

Convenient Location and Modern Comforts
NH Ciudad de Santiago, situated in the heart of Providencia district and just a short stroll from El Salvador subway station, offers practical accommodation with complimentary Wi-Fi. The spacious rooms feature separate seating areas, air conditioning, private bathrooms, walk-in closets, cable TVs, desks, and free Wi-Fi access for your convenience.

Exceptional Services
Enjoy round-the-clock front desk assistance, luggage storage, and the option for laundry services upon request. Your comfort is our priority.

Dining Experience
Indulge in a culinary journey at our on-site restaurant and bar, serving up a delightful array of regional and international dishes. Savor every bite during your stay at NH Ciudad de Santiago.

Book your stay now at NH Ciudad de Santiago and experience a perfect blend of comfort and convenience.

Important information:

When purchasing breakfast in addition to a nonrefundable rate (Room Only), it should be paid upon check-in, or at the reception during your stay. The charge for accommodations will be paid in advance in accordance with the conditions of the contracted rate. LOCAL TAX LAW Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). This additional fee (IVA) is not included in the hotel rates and must be paid separately. The information provided in the selected currency is for information purposes only. Charges will always be charged in the local currency. Special conditions and supplements may apply when booking more than 9 rooms. Please note that dogs and cats are allowed upon request and subject to approval. The maximum weight is 25kg. A charge of USD 25 per night will be applied (max of 2 pets per room). Guide dogs stay free of charge.

Please note that pets are only allowed upon request and subject to approval, pets will incur an additional charge of 25 USD per day,per pet,a maximum of 2 pets is allowed per room,the property can only accommodate pets with a maximum weight of 25 kg or less,. Guide dogs stay free of charge.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: SCL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 15 per day.

Location

Guest Reviews

8.6
Based on 3104 reviews
Cleanliness: 8.4
Service: 8.87
Location: 9.1
Room Quality: 8.55
Amenities: 8.49
Value for Money: 8.54
Food and Beverage: 8.19
Overall Experience: 8.66
G
Gilson • couple • br
10
2026-05-29 • via Nuitee
V
Valdemir • couple • br
10
Aconchegante, fácil acesso aos pontos turísticos e metrô e a simpatia e atenção da recepcionista Gabriela
Pros:

Espaço e limpeza

Cons:

Gostei de tudo

2026-05-28 • via Nuitee
G
Gloria • couple • cl
10
Buen hotel para pasar algunos días por Santiago
Pros:

Muy cerca de providencia y de barrio Italia, con buenos lugares para comer

Cons:

Nada

2026-05-28 • via Nuitee
M
Moure • solo_traveller • cl
10
Pros:

Comida estupenda...

2026-05-27 • via Nuitee
D
Daniela • couple • br
6
Pros:

Ambiente quarto

Cons:

Academia, café da manhã e atendimento da staff

2026-05-26 • via Nuitee
F
fernando • solo_traveller • ar
7
No está mal podría estar mejor
Pros:

La habitación familiar

Cons:

El frío que hacía en todo el hotel

2026-05-26 • via Nuitee
U
Ubirajara • solo_traveller • br
10
Pros:

Café da manhã variado, acomodação espaçosa e com uma bela vista para cordilheira.

Cons:

S/

2026-05-26 • via Nuitee
M
Maria Florencia • solo_traveller • ar
7
Pros:

La cama (super comoda)

Cons:

No me gusto que al bañarme, cada 1 minuto o menos el agua salia muy muy caliente (te quemabas) y luego volvía a la temperatura "normal (en loop durante toda la ducha).. Me paso todos los días.
Por otro lado, estuvo muy frío el fin de semana que viajamos y desde el ingreso al hotel entraba muchísimo frío. El desayunado no estaba bien calefaccionado.
El desayuno en líneas generales está muy bien, pero soy celiaca y no tenía ninguna opcion de pan sin gluten por ejemplo. De tofas formas pude comer otras cosas.
Otra cosa que no me gustó es que booking me indicaba en mi reserva que el check out era de 12 a 13 hs y cuando quisimos entrar a la habitación a las 12.05, nos habían bloqueado las puertas. Baje a recepcion y me djeron que era porque estaba ya fuera del horario de check out. Eso estaría bueno revisarlo, no se si es error del hotel o de booking mismo.

2026-05-26 • via Nuitee
A
Alcides Delorme • couple • py
8
2026-05-26 • via Nuitee
C
Cristiana • couple • br
8
2026-05-25 • via Nuitee
F
Fernando • extended_group • ar
8
Pros:

Lobby muy cómodo, habitaciones adecuadas para mi estadía

Cons:

El sistema de calefacción es muy ruidoso e ineficiente

2026-05-25 • via Nuitee
M
MARIA BELEN • extended_group • ar
10
2026-05-24 • via Nuitee
H
HECTOR • couple • ar
10
Excelente
Pros:

No contraté deesayuno

Cons:

Parece todo excelente

2026-05-24 • via Nuitee
M
Mariana • couple • br
9
Pros:

Muito confortável, cama grande e quarto espaçoso. O staff também é muito simpático e gentil. Café da manhã muito bom.

Cons:

Ar condicionado central não é possível alterar temperatura do quarto e box do banheiro muito pequeno

2026-05-23 • via Nuitee
F
Fernando • couple • uy
9
2026-05-23 • via Nuitee
P
Pedro • couple • cl
7
2026-05-22 • via Nuitee
D
Daniel • solo_traveller • co
8
2026-05-22 • via Nuitee
M
mario tadeu • extended_group • br
9
otima
Pros:

cafe muito bom. localizacao excelente.

Cons:

limpesa do piso do quarto.

2026-05-22 • via Nuitee
F
franco • couple • cl
10
2026-05-21 • via Nuitee
M
Madelón • couple • py
9
Muy lindo lugar para quedarse en Santiago
Pros:

El tamaño de la habitación, la limpieza, el desayuno, el personal amable, cama cómoda.

Cons:

El baño tenía dos puertas y una de ellas no cerraba bien pero tampoco avisamos, igualmente podrían haberlo notado. I

2026-05-21 • via Nuitee