NH Ciudad de Santiago

Hotels
NH Hotels
8.6 (3324 reviews)
Condell, 40 , Santiago , cl

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Friendly staff
Cons:
Inconsistent service
Cleanliness issues
Mixed reviews on breakfast

Categories

Cleanliness
8.4
Several reviews mentioned cleanliness issues, particularly in the bathroom.
Service
8.87
General sentiment was positive, though some staff interactions were negative.
Location
9.1
Multiple reviewers highlighted the excellent location of the hotel.
Room Quality
8.55
Reviewers noted comfortable rooms and large spaces.
Amenities
8.49
Amenities were generally well-received, though variations in availability were mentioned.
Value for Money
8.54
Overall good perception of value, with some remarks on specific service aspects.
Food and Beverage
8.19
Breakfast received mixed reviews, noted as generous yet improvable.
Overall Experience
8.66
Most guests left satisfied despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:18

Property Description

Convenient Location and Modern Comforts
NH Ciudad de Santiago, situated in the heart of Providencia district and just a short stroll from El Salvador subway station, offers practical accommodation with complimentary Wi-Fi. The spacious rooms feature separate seating areas, air conditioning, private bathrooms, walk-in closets, cable TVs, desks, and free Wi-Fi access for your convenience.

Exceptional Services
Enjoy round-the-clock front desk assistance, luggage storage, and the option for laundry services upon request. Your comfort is our priority.

Dining Experience
Indulge in a culinary journey at our on-site restaurant and bar, serving up a delightful array of regional and international dishes. Savor every bite during your stay at NH Ciudad de Santiago.

Book your stay now at NH Ciudad de Santiago and experience a perfect blend of comfort and convenience.

Important information:

When purchasing breakfast in addition to a nonrefundable rate (Room Only), it should be paid upon check-in, or at the reception during your stay. The charge for accommodations will be paid in advance in accordance with the conditions of the contracted rate. LOCAL TAX LAW Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). This additional fee (IVA) is not included in the hotel rates and must be paid separately. The information provided in the selected currency is for information purposes only. Charges will always be charged in the local currency. Special conditions and supplements may apply when booking more than 9 rooms. Please note that dogs and cats are allowed upon request and subject to approval. The maximum weight is 25kg. A charge of USD 25 per night will be applied (max of 2 pets per room). Guide dogs stay free of charge.

Please note that pets are only allowed upon request and subject to approval, pets will incur an additional charge of 25 USD per day,per pet,a maximum of 2 pets is allowed per room,the property can only accommodate pets with a maximum weight of 25 kg or less,. Guide dogs stay free of charge.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: SCL

Location

Guest Reviews

8.6
Based on 3324 reviews
Cleanliness: 8.4
Service: 8.87
Location: 9.1
Room Quality: 8.55
Amenities: 8.49
Value for Money: 8.54
Food and Beverage: 8.19
Overall Experience: 8.66
C
CONSTANTINO solo_traveller es
9
Pros:

Habitaciones amplias y buen desayuno

Cons:

Quizás falta más luz en las habitaciones

2026-08-08 via Nuitee
L
Leticia extended_group br
8
Ok
Pros:

Bem localizado e camas confortáveis

Cons:

Janelas manchadas

2026-08-07 via Nuitee
C
CARLA REGINA family_with_children br
10
2026-08-06 via Nuitee
D
D'Onofrio couple pe
9
Confort y elegancia
Pros:

Muy limpio, ordenado y elegante, un hotel de lujo. El personal muy eficiente.

2026-08-06 via Nuitee
S
Sandro couple br
10
Pros:

Ótimo.
Perfeito.
Muitas variedades.
Super indico.

2026-08-06 via Nuitee
Q
Quiaratti couple br
9
2026-08-05 via Nuitee
J
Jaime Zamora extended_group cl
9
2026-08-05 via Nuitee
K
KENIO CRISTIAN couple br
9
2026-08-04 via Nuitee
I
Inversiones DG solo_traveller cl
10
2026-08-04 via Nuitee
F
fons solo_traveller cr
6
Regular
Pros:

La habitación era espaciosa, los ascensores eran veloces

Cons:

La habitación tenía mucho deterioro, y estaba sucia, el agua de cortesía de botella reutilizable estaba podrida

2026-08-04 via Nuitee
D
Drielly solo_traveller br
9
Pros:

Ótimas instalações! Quartos espaçosos.

Cons:

O café da manhã, para um hotel 4 estrelas, achei básico. E outro ponto negativo é que o café da manhã so inicia as 07 h, e a maioria dos passeios são muito cedo. Eles colocam um café na recepção, mas é básico do básico.

2026-08-04 via Nuitee
V
Vinicius extended_group br
10
2026-08-04 via Nuitee
J
Jorge Mauricio family_with_children pe
10
Muy agradable.
Pros:

El hotel esta muy bien cuidado, es muy limpio ofrece muy buenos servicios.
Las habitaciones son amplias, estuvimos muy cómodos.
La ubicación es excelente, cerca de lugares turísticos y para hacer compras.

2026-08-03 via Nuitee
F
Felipe couple cl
8
satisfactoria.
Pros:

Limpieza y funcionalidad

Cons:

No habían frazadas.

2026-08-03 via Nuitee
A
Adilson couple br
9
muito bom, satisfeito
Pros:

muito bom

Cons:

check in 13 hs

2026-08-03 via Nuitee
J
JONAS solo_traveller br
10
Pros:

Localização ótima, bastante conforto

2026-08-03 via Nuitee
F
Fontalba Retamal solo_traveller cl
10
2026-08-03 via Nuitee
M
Monica Aparecida extended_group br
10
Foi maravilhoso, hotel cheiroso, confortável, limpíssimo, funcionários super gentis.
Pros:

Dos funcionários, limpeza, melhor custo benefício, café da manhã.

2026-08-02 via Nuitee
T
Teresa solo_traveller cl
10
2026-08-02 via Nuitee
R
rodrigo couple uy
8
Buena ubicación
Pros:

Ok

Cons:

Relación costo beneficio

2026-08-02 via Nuitee