Best Western Atlanta Cumberland Galleria Hotel

Hotels
Best Western
6.3 (671 reviews)
1200 Winchester Pkwy SE , Atlanta , us

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Affordable rates
Cons:
Cleanliness issues
Aging facilities

Categories

Cleanliness
5.94
There were mold spots in the bathroom and the room was described as stuffy.
Service
7.41
Staff were generally friendly and accommodating, but there were complaints about some staff members.
Location
7.45
Good location for access to general areas, although some found it lacking.
Room Quality
5.9
Rooms had issues like holes in the walls and stained pillows.
Amenities
5.43
No working elevator and insufficient microwaves in rooms.
Value for Money
6.89
Affordable stay although quality reflects the price.
Food and Beverage
5.44
Breakfast options were limited and some guests mentioned it being disappointing.
Overall Experience
5.91
Mixed reviews balance out to an average experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:00

Property Description

Convenient Location
Best Western Atlanta Cumberland Galleria Hotel offers a prime location just off Interstate 285 and a short distance from Cumberland Mall, making it a perfect choice for travelers looking to explore the area.

Comfortable Amenities
Each guest room is equipped with essential amenities including a microwave, refrigerator, and coffee-making facilities, ensuring a comfortable stay for all visitors. Additionally, the hotel provides a desk for guests to work or plan their itinerary.

Great Facilities
Guests can enjoy the seasonal outdoor pool, free property-wide WiFi, and a 24-hour reception. The on-site fitness center is perfect for those looking to stay active during their trip. With free parking available, guests can have a hassle-free experience throughout their stay.

Book your stay at Best Western Atlanta Cumberland Galleria Hotel for a memorable and convenient experience.

Important information:

The property only allows 1 pet (up to 80 pounds) per room. Pet may not be left unattended in the room, other restrictions may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.3
Based on 671 reviews
Cleanliness: 5.94
Service: 7.41
Location: 7.45
Room Quality: 5.9
Amenities: 5.43
Value for Money: 6.89
Food and Beverage: 5.44
Overall Experience: 5.91
T
Takyree solo_traveller us
7
Pros:

It was good

2026-05-27 via Nuitee
H
harris couple us
5
2026-05-22 via Nuitee
P
Patrick couple us
10
2026-05-21 via Nuitee
G
Gynelle family_with_children us
8
My stay was very pleasant and nice
Pros:

Everything was fine thank you

Cons:

Nothing bad at all

2026-05-19 via Nuitee
D
Destiney couple us
10
2026-05-15 via Nuitee
T
Taylor couple us
1
Do not stay here! Pool doesn’t work establishment smells like complete shit and they got roaches
Pros:

This place is terrible
Cleanliness 0
Customer service 0

Cons:

I liked nothing about the property,. It’s not as pictured the pool not functioning mind you it was 82° while I stayed here ,the pool was dirty filled with mud and leaves. My first room was disgusting those fingerprints on the mirrors. There was pubic hair on the toilet and there was hair in the shower. In my second room, things appear to be nice but day two there was a roach in the bathroom floor. There were times where I’d be on the phone calling for towels and no one would answered any calls . We call for towels and we couldn’t get any all day . The only time I was able to get a towel was when I came downstairs at 11pm and someone who worked there that was off the clock. Her name was Tamika. She helped me get towels. this place is indefinite need of new management.

2026-05-12 via Nuitee
V
vanity couple us
4
overall, I would rate this day if four out of 10 wouldn’t recommend if you have other options in mind would only book if
Pros:

the location

Cons:

The room we stayed at, wasn’t properly cleaned the floor still had crumbs. The door was broken in and wouldn’t lock from the inside as well. You couldn’t use the safety lock on the top of the door. Breakfast started at different times, requested room service for cleaning and never received it.

2026-05-12 via Nuitee
R
Robert solo_traveller us
8
2026-05-11 via Nuitee
M
Milner solo_traveller us
4
Pros:

Bec

Cons:

Can hear party that was going on people in kept walking hallway

2026-05-09 via Nuitee
J
James solo_traveller us
8
2026-05-07 via Nuitee
S
Shantrice solo_traveller us
8
Nice clean rooms and very friendly staff,I just didn’t like the location
Pros:

The property was clean and comfortable.

Cons:

The location was literally in the woods .

2026-05-07 via Nuitee
Z
Zarriah solo_traveller us
10
2026-05-04 via Nuitee
M
Maria solo_traveller us
10
2026-05-04 via Nuitee
C
Cavina solo_traveller us
8
2026-05-01 via Nuitee
1
1.S.1.L. solo_traveller us
1
Pros:

Nothing

Cons:

The way my vacation was handled

2026-04-29 via Nuitee
C
Christopher solo_traveller us
10
Chris Evans review
Pros:

Clean big rooms, fair room prices, great breakfasts!!!

Friendly employees!!!

Cons:

One worker who seemed to work in the dining area was rude to my wife. She told her she wasnt allowed to use a coffee cup to get juice and she had to get a plastic juice cup. She wanted to use the coffee cup bc it had a lid. She was overly friendly saying it and it came across as being facetious and sarcastic. I didnt appreciate it at all. ):

2026-04-29 via Nuitee
W
Woods solo_traveller us
5
Pros:

I like that they were remodeling and trying to improve it. They were very friendly.

Cons:

All the hallways reeked of marijuana and 20 minutes after I got into my room 2 of the employees tried to come in on us. They claimed they didnt know it was already rented out but idk how they wouldnt know that. After that we were on edge the whole stay. Also the mattresses were awful. They sunk to the bed as soon as I sat down.

2026-04-28 via Nuitee
solo_traveller us
8
2026-04-27 via Nuitee
J
Jordan couple us
1
I do not recommend this place there was no wifi the entire time that I was there the tv didn’t work no microwave in the
Pros:

Breakfast

Cons:

Tv not working
Key constantly not working
No microwave in room

2026-04-27 via Nuitee
J
Javon solo_traveller us
10
2026-04-26 via Nuitee