Best Western Atlanta Cumberland Galleria Hotel

Hotels
•
Best Western
6.3 (723 reviews)
1200 Winchester Pkwy SE , Smyrna , US
+1 678-293-6980

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Affordable rates
Cons:
Cleanliness issues
Aging facilities

Categories

Cleanliness
5.94
There were mold spots in the bathroom and the room was described as stuffy.
Service
7.41
Staff were generally friendly and accommodating, but there were complaints about some staff members.
Location
7.45
Good location for access to general areas, although some found it lacking.
Room Quality
5.9
Rooms had issues like holes in the walls and stained pillows.
Amenities
5.43
No working elevator and insufficient microwaves in rooms.
Value for Money
6.89
Affordable stay although quality reflects the price.
Food and Beverage
5.44
Breakfast options were limited and some guests mentioned it being disappointing.
Overall Experience
5.91
Mixed reviews balance out to an average experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:00

Property Description

Convenient Location
Best Western Atlanta Cumberland Galleria Hotel offers a prime location just off Interstate 285 and a short distance from Cumberland Mall, making it a perfect choice for travelers looking to explore the area.

Comfortable Amenities
Each guest room is equipped with essential amenities including a microwave, refrigerator, and coffee-making facilities, ensuring a comfortable stay for all visitors. Additionally, the hotel provides a desk for guests to work or plan their itinerary.

Great Facilities
Guests can enjoy the seasonal outdoor pool, free property-wide WiFi, and a 24-hour reception. The on-site fitness center is perfect for those looking to stay active during their trip. With free parking available, guests can have a hassle-free experience throughout their stay.

Book your stay at Best Western Atlanta Cumberland Galleria Hotel for a memorable and convenient experience.

Important information:

The property only allows 1 pet (up to 80 pounds) per room. Pet may not be left unattended in the room, other restrictions may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATL

Location

Guest Reviews

6.3
Based on 723 reviews
Cleanliness: 5.94
Service: 7.41
Location: 7.45
Room Quality: 5.9
Amenities: 5.43
Value for Money: 6.89
Food and Beverage: 5.44
Overall Experience: 5.91
K
Khalid • couple • us
10
2026-09-17 • via Nuitee
J
Joexida • solo_traveller • us
4
Pros:

La atención

Cons:

Los pasillos olían a cigarro y mal olor, camas malo los colchones se undian , conseguí una media al lado de la cama como que no lo limpiaron bien no se

2026-09-15 • via Nuitee
L
Loren • solo_traveller • us
3
2026-09-14 • via Nuitee
B
Branya • couple • us
4
2026-09-14 • via Nuitee
K
Kiara • couple • us
10
Pros:

Everything

Cons:

Extend the breakfast lol

2026-09-08 • via Nuitee
M
Magdalene Kwasiba • couple • gh
8
2026-09-08 • via Nuitee
C
Cambrana • family_with_children • us
10
Great staff, great stay
Pros:

The location

Cons:

The parking lot

2026-09-07 • via Nuitee
E
Edith • couple • us
4
Pros:

Location is good

Cons:

Toilets was not flushing well.
Not very clean rooms
Roach found in the room

2026-09-01 • via Nuitee
S
Shaunte • couple • us
5
2026-08-27 • via Nuitee
J
Jaylan • extended_group • us
2
2026-08-27 • via Nuitee
A
Amy • couple • us
7
2026-08-25 • via Nuitee
E
Erica • couple • us
1
I wouldn't ever book another stay here.
Pros:

The location was the only good thing about the stay.

Cons:

There were both dead and alive cockroaches in our bathroom. It was disgusting. The bathroom floor wasn't even very clean. The bed was extremely uncomfortable and I could feel the springs poking me.

2026-08-25 • via Nuitee
G
Garrett • extended_group • us
9
Very comfortable and quiet they also offered breakfast
Pros:

It was clean and quiet

Cons:

N/A

2026-08-24 • via Nuitee
L
LaNora • solo_traveller • us
6
It was ok
Pros:

Nice bed

Cons:

Very dusty everywhere

2026-08-24 • via Nuitee
C
Cateta • solo_traveller • us
8
Pros:

The beds are very nice. Fluffy pillows. Carpet clean. AC worked perfectly. TV was over sized. The breakfast was good.

Cons:

The parking lot

2026-08-19 • via Nuitee
J
Jonathan • solo_traveller • us
1
Pros:

Nothing

Cons:

The service. It was advertised as a king room i paid for.a king room and the placed me and my wife in a double queen room

2026-08-18 • via Nuitee
J
Jorge • solo_traveller • us
8
2026-08-18 • via Nuitee
Q
Quanterious • solo_traveller • us
10
Pros:

Great staff and it was very nice and clean

2026-08-17 • via Nuitee
C
Cheree Ciers • couple • us
10
Pros:

Love
It here

2026-08-17 • via Nuitee
R
Rodrique • couple • us
10
2026-08-13 • via Nuitee