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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Fitness center
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Swimming pool
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24-hour front desk
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Heating
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Terrace
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Hot tub/Jacuzzi
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Sauna
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Non-smoking throughout
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Private parking
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Parking garage
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Pool with view
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Heated pool
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Indoor pool
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Adult only
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Rooftop pool
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Sun loungers or beach chairs
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Wine/champagne
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Coffee Shop on site
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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CCTV in common areas
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Process in place to check health of guests
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24-hour security
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Security alarm
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Studio Rooms
The Collective Canary Wharf offers stylish studio rooms equipped with modern amenities like a flat-screen smart TV, a well-equipped kitchenette, and a private bathroom.
Spa and Wellness Center
Indulge in relaxation at the on-site spa and wellness center featuring a sauna and an indoor pool, perfect for unwinding after a busy day of exploring the city.
Concierge Services and Business Center
Enjoy the convenience of a 24-hour Concierge desk for local tips and a business center with newspapers for any work-related needs during your stay.
To experience the luxury and convenience of The Collective Canary Wharf, book your stay now!
-ARK Canary Wharf is an adult only hotel (no under 18s).
-The same credit card used to make the booking must be presented at time of check-in along with a photo ID. When booking 8 rooms or more, different policies apply.
-To check the validity of your credit card and guarantee your booking, we reserve the right to temporarily hold a pre-authorized amount during your stay. The same credit card used to make the booking must be presented at time of check-in along with an ID.
-For stays of 1–6 nights, housekeeping will be provided on the 4th day. For stays of over 7 nights, weekly cleaning will be provided as usual. Additional cleaning available upon request.
-Please note there are no ACs in the studios, however, if required, fans are available from the hub. -This property does not accommodate hen, stag or similar parties.
-Please note all special requests are subject to availability and additional charges may apply.
-When booking 8 rooms or more, different policies apply.
-Bar service at Mthr (Floor 20) has now stopped. Evening menu available at Another Brother (Ground Floor). Check timings at Hub.
-Quiet hours are between 23:00:00 and 08:00:00.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Quiet hours are between 23:00:00 and 08:00:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children are not allowed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
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Parking
Private parking is possible at a location nearby (reservation is needed) and costs GBP 12 per day.
Location
Guest Reviews
Pool
Room small
The duty manager was rude and unfriendly
Some of their staff were rude
The views
The location and friendly staff
The staff at reception were amazing and so polite and helpfully cant fault them one bit. The room was cozy and had everything we needed.
Our bed broke as we sat down to take out shoes off. One night was a lot of money of course due to the area however a staff member did state "its actually broke this time" making us believe this isnt the first time.
Was clean
Nothing everything was great
check-in, I was required to pay a £50 deposit and was informed that this would be returned on the day of check-out. However, six days after checking out, the money had still not been returned to my bank account. I had to contact the hotel myself to find out what was happening, only to be told that the deposit had not been released because they had forgotten to process it. This is unacceptable, especially when guests are given clear expectations about when their money will be returned. Having to chase the hotel for a refund that should have been processed automatically. Also to mention, the hotel staff were particularly rude. Especially the night staff which were extremely unhelpful and dismissed concerns without a worry. Such as I asked one night staff if they had a vending machine to get some water and he laughed and was extremely rude and dismissal.
Can’t think of one thing
It smells! Bad! I think it must have flats people live in because it sticks of food and smelly houses. The double room is a small double bed. My children don’t even have such a small bed. They did move me room because the first one was what I would imagine a hostel or halfway house to be like.
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