Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Heating
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good service
Nice location
Cons:
Dirty
Poor amenities

Categories

Cleanliness
5.43
Multiple reviews indicate significant cleanliness issues, including dirt and mold.
Service
8.4
Generally positive comments about service, despite some issues with specific staff behavior.
Location
8.44
Positive remarks about the location are present in some reviews.
Room Quality
6.39
Room size and amenities received mixed feedback, with some finding them inadequately sized.
Amenities
6.92
Some amenities were reported as out of order or disappointing, affecting overall satisfaction.
Value for Money
6.38
A common theme across reviews is that the cost did not reflect the quality provided.
Food and Beverage
7.43
No specific food and beverage comments, assigned a middle score.
Overall Experience
7.4
Overall dissatisfaction noted, although some positive aspects were highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:38

Property Description

Luxurious Studio Rooms

The Collective Canary Wharf offers stylish studio rooms equipped with modern amenities like a flat-screen smart TV, a well-equipped kitchenette, and a private bathroom.

Spa and Wellness Center

Indulge in relaxation at the on-site spa and wellness center featuring a sauna and an indoor pool, perfect for unwinding after a busy day of exploring the city.

Concierge Services and Business Center

Enjoy the convenience of a 24-hour Concierge desk for local tips and a business center with newspapers for any work-related needs during your stay.

To experience the luxury and convenience of The Collective Canary Wharf, book your stay now!

Important information:

-ARK Canary Wharf is an adult only hotel (no under 18s).

-The same credit card used to make the booking must be presented at time of check-in along with a photo ID. When booking 8 rooms or more, different policies apply.

-To check the validity of your credit card and guarantee your booking, we reserve the right to temporarily hold a pre-authorized amount during your stay. The same credit card used to make the booking must be presented at time of check-in along with an ID.

-For stays of 1–6 nights, housekeeping will be provided on the 4th day. For stays of over 7 nights, weekly cleaning will be provided as usual. Additional cleaning available upon request.

-Please note there are no ACs in the studios, however, if required, fans are available from the hub. -This property does not accommodate hen, stag or similar parties.

-Please note all special requests are subject to availability and additional charges may apply.

-When booking 8 rooms or more, different policies apply.

-Bar service at Mthr (Floor 20) has now stopped. Evening menu available at Another Brother (Ground Floor). Check timings at Hub.

-Quiet hours are between 23:00:00 and 08:00:00.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Quiet hours are between 23:00:00 and 08:00:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LCY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs GBP 12 per day.

Location

Guest Reviews

7.1
Based on 4433 reviews
Cleanliness: 5.43
Service: 8.4
Location: 8.44
Room Quality: 6.39
Amenities: 6.92
Value for Money: 6.38
Food and Beverage: 7.43
Overall Experience: 7.4
A
auria • couple • gb
1
2026-07-25 • via Nuitee
R
Renee • solo_traveller • gb
6
2026-07-25 • via Nuitee
A
Arwen • couple • be
5
Will be back in canary Warf
Pros:

Nice renovated front desk and other facilities such as sky lounge/ bar, pool, sauna, steam room, bubble bath, gym. Nice room, modern kitchen with all needed facilities. Lots of lift good luggage storage thanks to the staff. Lots of storage/ shelf space and wonderful location, close to dlr into the city. Canary Warf is beautiful as well definitely recommend going here (but not in a heath wave)

Cons:

Unfortunately no aircon, luckily quiet neighbourhood so slept with windows open, had a problem with showerhead but the staff fixed it the same day. Pool was great but there was only 3 pool beds so after swimming they’re wasn’t really a place to chill and dry up as the photo suggested.

2026-07-25 • via Nuitee
A
Amanda Kimberly • couple • gb
8
It was worth it. I would definitely come again.
Pros:

Location and facilities.

Cons:

The only thing I did not like was the bathroom. It was very small even for a single person - mind you I'm already petite.

2026-07-24 • via Nuitee
B
Bwalya • couple • zm
1
Pathetic. Will never go back
Pros:

Nothing, the hotel is extremely dirty. The carpets are filthy and shower very dirty

Cons:

Everything was a mess. Smell of weed and no good ventilation

2026-07-24 • via Nuitee
G
Godwin Boasiako • couple • gb
10
Pros:

Fast response from the receptionist

Cons:

The noise from the train

2026-07-24 • via Nuitee
A
Anjorin • couple • gb
4
The worst stay I've had, the swimming pool and play room were the only highlight
Pros:

The swimming pool and the play room was nice

Cons:

The room size and layout didn't make sense at all, especially for that price. I would have been better booking a hotel for less nights but better comfort. The place is right next to the train station so was hard trying to sleep, there was no AC, bathroom was tiny, the lift from the parking area takes forever and theres a £25 fee per night to park which makes your booking even more expensive. I will NEVER recommend this place to anyone, NEVER EVER EVER

2026-07-23 • via Nuitee
O
Omari • couple • gb
10
2026-07-23 • via Nuitee
A
Adim • solo_traveller • gb
10
2026-07-23 • via Nuitee
S
Shaniah • couple • gb
10
2026-07-23 • via Nuitee
S
Sakeen • couple • gb
1
They didn’t return my deposit money and it’s bad
Pros:

They didn’t return my deposit money

Cons:

They didn’t return my deposit money

2026-07-22 • via Nuitee
Z
Zakariah • couple • gb
6
Cons:

I thought the room had built in air con I didn’t know there was a desk fan hidden in the closet the whole time I was sweating out over night

2026-07-22 • via Nuitee
A
Andrew • couple • gb
6
It was perfect
Pros:

Yh it’s alright.

Cons:

I liked it

2026-07-22 • via Nuitee
C
Carlos • couple • gb
8
2026-07-21 • via Nuitee
M
Muhammad Ahmad • solo_traveller • gb
8
2026-07-21 • via Nuitee
M
Maria • couple • gb
1
2026-07-21 • via Nuitee
L
lista • solo_traveller • ke
3
Cons:

The bathroom is so tiny , if you’re any bigger you literally will not fit.
The sink is tiny
false advertising, studio with any utensils pans pots etc no plates- so technically just a hotel room.

The bathroom is soooo tiny! would definitely not recommend
mattress sunk - not worth the money could get much better elsewhere.

2026-07-20 • via Nuitee
L
Lyam • couple • es
10
2026-07-20 • via Nuitee
R
Renuka • couple • gb
4
Pros:

I

Cons:

It was extremely hot in the room and the window wouldn’t. Stay opened really struggled to sleep it was boiling

2026-07-20 • via Nuitee
D
D’arcelle • couple • gb
6
2026-07-20 • via Nuitee