The Hotel Zags Portland

Mi experiencia estuvo muy por debajo de lo esperado, principalmente por la atención recibida en recepción.

La persona que realizó mi check-in tuvo una actitud pasivo-agresiva y poco servicial. Me explicó los servicios del hotel de forma muy apresurada, sin dar lugar a consultas. Cuando le hice un par de preguntas, respondió con soberbia, lo que me hizo sentir incómodo desde el primer momento.

Además, el sistema de aire acondicionado estaba configurado en modo frío a pesar de que la temperatura exterior era de aproximadamente 8 °C (según me explicaron el aire se configura automáticamente en base a la temperatura exterior-no funcionaba aparentemente) Solicité sábanas adicionales para combatir el frío y, en su lugar, me llevaron dos cobijas muy finas que no solucionaron el problema. Terminé despertándome durante la madrugada con frío y tuve que llamar a recepción, alrededor de la 1:00 a. m., para pedir un calefactor eléctrico. No solo tuve que bajar personalmente a buscarlo, sino que considero que esa alternativa podría habérseme ofrecido desde un principio, evitando la molestia de tener que salir de la habitación en medio de la noche.

La única persona que me brindó una atención realmente amable fue la recepcionista que estaba presente durante el check-out. En contraste, los recepcionistas anteriores me hicieron sentir como si me estuvieran haciendo un favor, en lugar de brindar un servicio básico por el que pagué.

Quiero destacar que en todo momento mantuve un trato respetuoso y comprensivo. Trabajo en hotelería, por lo que entiendo que pueden surgir inconvenientes y procuré no ser "el huésped molesto". Justamente por conocer el rubro, considero que la actitud del personal y la falta de anticipación para resolver una situación tan básica como la calefacción fueron especialmente decepcionantes.

El parking

The staff's attitude. Overall the staff would treat you as an inconvenience. As contructive criticism, how they treat customers should be addressed my management. It is not how you say things but how you say them. They did a super fast check in as if they didnt want to deal with us. You would say hello and they will ignore you and just ask what you wanted. I could understand if they were swamped woth work but they were not when we were at the lobby. One night we let know the front desk that we ordered some food through Uber Eats since we know that they close the doors. The lady looked at us, made a face and started moving her head side to side while saying "okay..." It made us feel why we were stupid just by making them aware that an Uber Driver would be coming to the property. This is just a tiny example. Other example is how they talk badly about other customers in between them while you are just standing there.... trust me, i could go on and on...
When this constructive criticism was brought at the end of the stay, one staff said that she was surprised of the treatment because all the staff was super nice. Other staff (i believe her name was Rayna or something like that) intervines and actually was empathetic with us instead of brushing us to the side. Overall, with how much i have traveled around the world and the states, i believe this is the worse treatment that i have ever gotten from front desk staff. Again, it is not what you say but how you say it.

The button to ask for housekeeping must not have worked as I did not get my room cleaned once in my stay. I could have certainly come and asked the front desk - that's on me. The breakfast was slightly more limited than I had in mind but it was fine (bagels, eggs, yoghurt, cereal).

The breakfast

Needed a little maintenance. Restroom faucet was usable but broken and we could
Not make the room cooler with the thermostat, so don’t know if it needs maintenance or it is set so that a person cannot change the air temp. Also continental breakfast as ok

Better selection of foods for the continental breakfast