The Hotel Zags Portland

Hotels
9 (1944 reviews)
515 Southwest Clay Street , Portland , us

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Nice amenities
Cons:
High parking fee
Limited breakfast options
Some cleanliness issues

Categories

Cleanliness
8.5
Clean for the most part but mentioned a few cleanliness issues.
Service
9.5
Staff were friendly and helpful, providing recommendations and great assistance.
Location
9.5
Described as fantastic and convenient, with great views.
Room Quality
9
Rooms were comfortable with some charm.
Amenities
9.5
Facilities like games and a nice dining area were appreciated.
Value for Money
8.5
Parking fees were considered high; however, overall value was decent.
Food and Beverage
8
Breakfast quality and options were rated low; could improve.
Overall Experience
9.5
Overall enjoyed the stay with minor hiccups.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:02

Property Description

Modern Rooms with Amenities
The Hotel Zags Portland offers modern guest rooms with a work desk, small fridge, and coffee-making facilities. Relax in front of a flat-screen HD cable TV in the comfort of your room.

Local Art and 24-Hour Concierge
Immerse yourself in the vibrant local art scene with over 500 pieces displayed throughout the hotel. Need assistance? The 24-hour concierge service is there to help you make the most of your stay.

Onsite Dining and Nearby Attractions
Indulge in a culinary journey at Zags Restaurant & Patio, serving delectable dishes inspired by French and Italian Rivera cuisine. Explore the nearby Waterfront Park or visit the Rock Bottom Restaurant and Brewery just a short walk away.

Book your stay at The Hotel Zags Portland for a memorable experience in downtown Portland.

Important information:

Please Note: There is a USD 30 daily amenity fee to be collected at the property, which will include the following:

Complimentary rentals from the Gear Shed

Complimentary S'mores hour nightly 7-8PM

Complimentary Wireless Internet throughout the hotel

Unlimited play on our free-play arcade games

A library of board games for the whole family to enjoy

Day passes to 24 Hour Fitness, located one block away

Unlimited phone calls within the U.S.

24-Hour concierge services

Complimentary in-room coffee, tea, and water available by request.

Please contact property for further details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PDX

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 40 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 1944 reviews
Cleanliness: 8.5
Service: 9.5
Location: 9.5
Room Quality: 9
Amenities: 9.5
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 9.5
K
Karen couple us
9
Great choice to experience downtown.
Pros:

The desk staff were exceptionally helpful and friendly.

Cons:

No hot choices in breakfast fare.

2026-07-11 via Nuitee
J
Jan solo_traveller us
7
Pros:

Upbeat. Fun atmosphere. Staff are quirky and vey helpful. Good value for the money. Despite issues with this stay I would stay again.

Cons:

Air conditioning didn’t work during 4 day stay. Patio was being redone. Disappointed because the patio is one of the best features. Breakfast is minimal

2026-07-09 via Nuitee
B
Bram couple nl
8
Heerlijk verblijf mede door goede staf van het hotel!
Pros:

Moderne inrichting en goede service.

Cons:

De parkeerkosten waren erg hoog.

2026-07-09 via Nuitee
A
Alayna couple us
9
Staff was friendly and helpful providing recommendations for the area.
Pros:

Great location and we loved the outside space and activities.

Cons:

Breakfast could improve

2026-07-08 via Nuitee
A
Angela extended_group us
6
Convenient for friends
Pros:

Great location for getting around Portland, and good value.

Cons:

A few facilities were unavailable during our visit such as the patio. Our AC didn’t work, and our friends staying in a different room had a similar problem and chambered rooms. (We didn’t ask because it was cool enough outside and windows opened.) We had teenagers in our group and it was unfortunate that the game lounge was closed. Overall it was fine, but I’d probably not return despite the friendliness of the staff.

2026-07-06 via Nuitee
J
Janis solo_traveller us
10
Urban hotel with little traffic noise and in the perfect location for Portland walks
Pros:

Very pleasant hotel five short blocks west to the Willamette River, and for this stay, over the July 4th holiday, this meant the Waterfront Blues Festival and the fireworks at night. In the other direction, even fewer steps to Portland's South Park Blocks fo walks under the elms and to the museum district.

2026-07-06 via Nuitee
M
mikael couple il
9
היה בסדר מלבד ארוחת הבוקר העלובה
Pros:

מקום מרכזי נוח נקי ונעים

Cons:

ארוחת בוקר מאד עלובה . הכל הוגש קר אפילו הביצים.

2026-07-04 via Nuitee
I
Inna couple us
10
Amazing choice to stay
Pros:

We had an amazing stay at The Hotel Zags and would highly recommend it to anyone visiting Portland!

The hotel is modern, stylish, and exceptionally clean. Our room was beautifully designed, very comfortable, and had everything we needed for a relaxing stay. The bed was incredibly comfortable, the Wi-Fi was fast and reliable, and it was clear that every detail had been thoughtfully planned to make guests feel at home.

Parking is conveniently located right in front of the hotel and costs $43 per day, which made it very easy for us to come and go.

One of our favorite features was the lobby. It offers so many fun complimentary activities, including classic arcade games, and guests can also borrow bicycles, a PlayStation, and even scooters. It’s a unique touch that makes the hotel stand out and adds so much to the overall experience.

The staff were genuinely friendly, welcoming, and always happy to help. The location is another big advantage—it’s in a quiet, peaceful area while still being convenient for exploring Portland.

Breakfast was simple but fresh and delicious, with everything we needed to start the day.

Overall, The Hotel Zags exceeded our expectations. We truly enjoyed every moment of our stay, and we’re confident we’ll be back on our next visit to Portland!

Cons:

I liked everything

2026-07-02 via Nuitee
M
Mckinzie couple us
10
2026-07-02 via Nuitee
M
Moshe solo_traveller il
2
Pros:

כלום.

Cons:

מצב החדר, ארוחת הבוקר, לובי רועש מאוד, חנייה 40$, בקבוק מים בחדר 8$

2026-06-30 via Nuitee
R
Rebekah solo_traveller us
6
Broken AC
Pros:

The lobby and out door area where really nice.
Lost of games and seating and fire pits, the smores were fun!

Cons:

We noticed the room was a little warm and stuffy when we arrived, turned on the AC (or so we thought) went out to do a little sight seening and came back room was still stuffy. We thought .maybe we just didnt understand how to work the thermostat and went to the front desk. We were they were having some issues, but to keep it on, open the window and they would send up a fan.
The AC was loud, tbe fan helped but it was still pretty stuffy, on the second night we noticed a rat just outside our open window with no screen - so that wasnt very comforting - then on checkout overheard an employee talking with another guest, the AC had been out for several days and was in the process of being repaired.
Overall the place seemed clean enough but when we plugged things in noticed random chargers and hair ties left behind by other guests.
The free continental breakfast was VERY basic and only included milk and coffee.

It wasn't an awful experience, but it wasn't a great one either - definitely not worth thr cost.

2026-06-29 via Nuitee
N
NIcole couple us
8
Pros:

Amenities like the free bikes, the games

Cons:

Free breakfast was very lacking. Not enough wait staff. Trash receptacles were spilling over.
Rooms were ok. Was charged parking but then parking lot was full. Parking outside was a bit of a hassle.

2026-06-29 via Nuitee
B
baxter couple us
8
2026-06-29 via Nuitee
B
Baidaa family_with_children us
10
Good
Pros:

Everything

Cons:

Nothing

2026-06-29 via Nuitee
F
Facundo solo_traveller uy
5
Average could be better
Cons:

Mi experiencia estuvo muy por debajo de lo esperado, principalmente por la atención recibida en recepción.

La persona que realizó mi check-in tuvo una actitud pasivo-agresiva y poco servicial. Me explicó los servicios del hotel de forma muy apresurada, sin dar lugar a consultas. Cuando le hice un par de preguntas, respondió con soberbia, lo que me hizo sentir incómodo desde el primer momento.

Además, el sistema de aire acondicionado estaba configurado en modo frío a pesar de que la temperatura exterior era de aproximadamente 8 °C (según me explicaron el aire se configura automáticamente en base a la temperatura exterior-no funcionaba aparentemente) Solicité sábanas adicionales para combatir el frío y, en su lugar, me llevaron dos cobijas muy finas que no solucionaron el problema. Terminé despertándome durante la madrugada con frío y tuve que llamar a recepción, alrededor de la 1:00 a. m., para pedir un calefactor eléctrico. No solo tuve que bajar personalmente a buscarlo, sino que considero que esa alternativa podría habérseme ofrecido desde un principio, evitando la molestia de tener que salir de la habitación en medio de la noche.

La única persona que me brindó una atención realmente amable fue la recepcionista que estaba presente durante el check-out. En contraste, los recepcionistas anteriores me hicieron sentir como si me estuvieran haciendo un favor, en lugar de brindar un servicio básico por el que pagué.

Quiero destacar que en todo momento mantuve un trato respetuoso y comprensivo. Trabajo en hotelería, por lo que entiendo que pueden surgir inconvenientes y procuré no ser "el huésped molesto". Justamente por conocer el rubro, considero que la actitud del personal y la falta de anticipación para resolver una situación tan básica como la calefacción fueron especialmente decepcionantes.

2026-06-27 via Nuitee
A
Anna couple us
10
Pros:

People were super friendly and the place was awesome

2026-06-25 via Nuitee
E
Erika couple us
10
Buena elección
Pros:

Si muy bonito

Cons:

El parking

2026-06-25 via Nuitee
D
Dorybel solo_traveller us
7
2026-06-25 via Nuitee
R
Ruben couple us
10
2026-06-23 via Nuitee
E
eugenec843 Solo travel
8
Solid DT Portland hotel
Pros:

Clean/comfortable room. Great place for families or just anyone looking for a low key place to stay. Plenty places to just hang out. Free games and sports equipment to borrow. Free smores at night.

Kind of away from the bars and louder parts of DT Portland, but still within walking distance.

I normally park off site to save money, and because a lot of hotels use off site parking lots anyway. This time I just used the hotel parking which is actually underneath the hotel and fully secured. It actually ended up being a good decision. Was really nice to be able to go straight up to the room after a long trip the first night and a long day of hiking the second night.

2026-06-22 via Tripadvisor