Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Unique experience
Friendly staff
Historical charm
Cons:
Room temperature issues
Food temperature issues
Limited pet accommodations

Categories

Cleanliness
8.04
Some reviews mentioned the cleanliness of the room positively, indicating a decent standard.
Service
8.71
Most staff interactions were positive, though there was one negative encounter.
Location
8.65
The historical charm and proximity to main attractions received high praise.
Room Quality
8.2
Rooms were spacious and comfortable, though some issues with temperature control were noted.
Amenities
8.53
Amenities are decent for a unique hotel experience, but some modern conveniences are lacking.
Value for Money
8.39
Given the unique experience of staying on a historic ship, the value is considered fair.
Food and Beverage
8.14
Food quality was good, but there were issues with temperature and service.
Overall Experience
8.51
A memorable and unique stay that stands out from standard hotel experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:29

Property Description

Impressive History and Tradition
The Queen Mary Hotel offers more than just accommodation - it provides a unique opportunity to step back in time and experience the grandeur of transatlantic travel from the 30s, 40s, and 50s. With its rich history and tradition of excellence, every corner of the ship tells a story of luxury and elegance.

Diverse Activities and Amenities
From historic tours to paranormal attractions, shopping, sunbathing on the spacious deck, and indulging in fresh seafood at Chelsea Chowder House & Bar, there is no shortage of activities to enjoy during your stay. The Queen Mary Hotel ensures that guests have a memorable and fulfilling experience beyond just a place to sleep.

Luxurious Accommodation
The 346 original first-class staterooms and nine suites on the ship are a testament to its opulent past. Adorned with rich wood paneling, Art Deco designs, and original artwork, each room exudes old-world charm and elegance. Staying in one of these rooms offers a rare chance to relive the era of luxury ocean liners.

Book your stay at the Queen Mary Hotel now to immerse yourself in a truly unforgettable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Promenade café is currently under renovation.

Please note: The nightly resort fee offers the following:
1. Self-guided tour
2. Wi-Fi Internet
3. Local calls
4. Domestic long distance calls up to 30 minutes
5. Use of fitness centerGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LAX

Location

Guest Reviews

8.4
Based on 3690 reviews
Cleanliness: 8.04
Service: 8.71
Location: 8.65
Room Quality: 8.2
Amenities: 8.53
Value for Money: 8.39
Food and Beverage: 8.14
Overall Experience: 8.51
W
Warkentin • extended_group • us
1
Not good
Pros:

I love the queen mary and the history and restaurant was really good, staff is always very nice.

Cons:

There was a concert event outside and the hotel did not prioritize customer parking at all I was going in circles for over hour and nobody had any clue where to send us for hotel parking the majority of available parking was for Ada at one point I got off the car and screamed saying I was bo longer going to move my car until someone would find me a place to park and that's how I finally got my car parked by the vip parking manager, it was awful and stressful and cried over this overwhelming stress. The hotel room was so hot and our sheets were not cleaned they had a band-aid. Anyway, this was my second time staying at the hotel and my last, don't want to ever deal with the parking nightmare!

2026-08-29 • via Nuitee
D
Deanna • solo_traveller • us
10
Pros:

Everyone nice , well maintained

2026-08-29 • via Nuitee
P
Peters • couple • us
7
2026-08-29 • via Nuitee
G
Gary • solo_traveller • us
8
Pros:

The history

Cons:

Air conditioner subpar

2026-08-28 • via Nuitee
L
Linda • solo_traveller • gb
10
Pros:

Preserved really well but offers lots of things to do. Great staff & the food was delicious and reasonably priced.

2026-08-28 • via Nuitee
M
Mrs. Ely • solo_traveller • us
9
Pros:

The convience to the port. The historical of the ship and the food was great. The bed was very comfortable.

Cons:

I felt that there was some wasted space in the room.

2026-08-28 • via Nuitee
K
Kristin • couple • us
1
I woke up with bug bites all over my body even my eyelids and the manager just sent me a message saying thank you for th
Pros:

The horrible customer service, don’t come here u less you want to wake up with unknown bug bites alll over your body

Cons:

The staff is kinda nice but if anything happens like a toilet getting clogged from urine or you need assistance because of anything in THEIR crappy rundown rooms then they are horrible. Mark is horrible and he is at the front desk and the queen Mary. I recommend you don’t stay here

2026-08-28 • via Nuitee
L
Lisa • solo_traveller • us
10
Pros:

Everything

Cons:

Nothing

2026-08-28 • via Nuitee
S
Sabrina • extended_group • us
3
I would not be back
Pros:

The ship is beautiful and historic right on the water

Cons:

It was not clear on the description or when I checked in that there was not proper air conditioning. Room was extremely hot and uncomfortable. I was not given the option to move rooms even with availability

2026-08-27 • via Nuitee
M
Matthieu • couple • fr
10
2026-08-26 • via Nuitee
S
Savannah • solo_traveller • us
10
Queen Mary
Pros:

The staff was so friendly and helpful. There is alot to do while staying there.

2026-08-26 • via Nuitee
G
Geraldine • solo_traveller • us
10
2026-08-25 • via Nuitee
L
Lauren • couple • us
10
2026-08-25 • via Nuitee
D
Denise • couple • us
10
Excellent- we will be back!
Pros:

Everything.

Cons:

Not your fault- just harder to get over to the cruise terminal.

2026-08-25 • via Nuitee
E
Eva • extended_group • us
7
Other than the warm rooms. I could count the workers I’ve encountered with such great customer service etiquette. Thank
Pros:

The sales lady Vega at the Souvenir store by the Promenade was very nice & helpful. She had great customer service. I was having a bad day. Smiling to your customers goes a long way. Thank you so much Vega. I really appreciate you. I know how hard it is to work in customer service. I’ve been there before. Thank you again.
The ladies at the front desk were very helpful & knowledgeable. Thank you.
The Baristas at the Jubilee I think that was the name were nice as well. We booked 3 rooms. Our rooms were warm so I called the front desk & I spoke to Gavin if he could accommodate us with 3 fans.
Thank you Gavin. We appreciate you.
Housekeeper is awesome! Thank you!

Cons:

The rooms were so warm. The hallway was cooler than our rooms. It was so uncomfortable. No fridge or microwave. Our food spoiled.

2026-08-25 • via Nuitee
K
kevin • couple • us
7
2026-08-25 • via Nuitee
E
Ezra • couple • us
1
I'm at a loss for words, it's just a shame we had such a bad experience, that's all I can say !!
Pros:

we had a nice view of the harbor and city of Long Beach ! the staff was impeccable !!

Cons:

the parking situation was the worst I've ever experienced, not to mention the people directing the traffic did not have a clue of how to explain where to go, or how to get there. when we finally got to where the shuttle bus was, we discovered that it wasn't handicap equipped and even though my wife is not completely wheelchair bound, she does have a problem with steps and the steps getting into and of the bus were the highest ones we've ever had to deal with. another problem we had was with the bath, the water temperature never got above cold, so the choice was either cold or ice cold and it was too late in the evening to do anything about it so we just went to bed !

2026-08-25 • via Nuitee
M
Michael • solo_traveller • us
4
It was an adventure and a wonderful experience
Pros:

It was a nice historic stay. I think the room could have been more within the period or updated. I'm sure the Queen Mary didn't have the cheap plastic water cups you might find in a Motel 6.

Cons:

Great location and a nice stay

2026-08-25 • via Nuitee
R
Rudy • solo_traveller • us
10
Pros:

Easy checking in.

Cons:

My stay was too short.

2026-08-24 • via Nuitee
T
Teresa • couple • us
10
Excellent place to stay, a museum and hotel all in one.
Pros:

The room was spacious, clean and luxurious. The ship was luxurious! The history was astonishing. The food and drinks were excellent.

2026-08-24 • via Nuitee